Customer Ratings & Reviews

Hi GwendaP,

We are thrilled to hear that you find your 55" BRAVIA 8 II OLED TV wonderful and that the installation and setup process was easy. Enjoy the amazing color and picture quality!

Thanks for choosing Sony.

Best regards, Eliab

Hello Jolly,

Thank you for choosing Sony!

It’s fantastic to know that you are enjoying your K55XR80M2 TV! We take great pride in delivering exceptional color quality, and it’s wonderful to hear that it’s the best TV you’ve ever purchased. Thank you for your kind words!

Best regards,
-Fred

Hello Terrence,

Thanks for your feedback! We're so pleased to hear your Bravia 8 II is working great and your mother-in-law particularly loves the color contrast—it really makes our day!

Sincerely,
Jenn.

Hello Booboo, thanks for this five-stars rating.

We're thrilled your dad loves his new BRAVIA 8 and is enjoying its amazing picture quality. Adding a sound bar is a great idea to complete that home theater experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi MaryR,

That's wonderful to hear! We feel privileged to know you're enjoying the spectacular color quality of your new Sony BRAVIA 8 II. We designed the display to bring movies, shows, and games to life with breathtaking vibrancy and detail, and we’re glad it’s hitting the mark for you.

We also hope you take full advantage of the Sony Pictures Core to experience some incredible movies right away in the best possible quality!

Thank you for being a valued Sony customer and for leaving us this 5-star review.

Regards,
Dominick

Hello EricS,

Thank you for choosing Sony!

It's a true pleasure to hear that the K55XR80M2 TV has impressed you with its picture and sound quality. We appreciate you sharing your experience, and we're glad it’s bringing such enjoyment to your viewing.

Best regards,
-Fred

Thank you for the fantastic review, Kyngez!

We are delighted to hear that you find your new K-55XR80M2 television to be a very sharp and colorful display! We specifically engineer our screens to deliver exceptional brightness and vivid, lifelike color, and it’s wonderful to know that you recognize these qualities.

We agree that you made a good purchase, and we thank you for choosing Sony for your home viewing experience!

Best regards, Gus, Sony Social Media Team

Hi Thom,

Thank you for choosing Sony!

We're so glad you're enjoying the excellent picture quality and smart features of your K55XR80M2 TV. It's also great to hear that the BestBuy sales team and installation service provided an outstanding experience. Your positive comments encourage us to continue delivering great products and support.

Best regards,
-Fred

Thank you for sharing your feedback, EricW!

We are absolutely delighted to hear that you are so pleased with the beautiful picture quality of your K-55XR80M2 television!

We do, however, apologize that you are experiencing an issue with the soundbar connection. A seamless audio setup is essential for a complete home theater experience.

We would like to help you resolve this connection problem quickly. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through specific troubleshooting steps, such as checking your HDMI cable (eARC/ARC port), or adjusting the TV's audio output settings to ensure a reliable connection to your soundbar.

We appreciate you choosing Sony and look forward to helping you enjoy both the picture and the sound fully.

Best regards, Gus, Sony Social Media Team

Hello PrivateReviewer,

Thank you for choosing Sony!

We’re excited to hear that you’re enjoying your K55XR80M2 TV! We couldn’t be happier to hear it’s performing flawlessly and living up to your expectations. Thank you for sharing your positive experience!

Best regards,
-Fred

Hello MegE,

We truly appreciate you sharing your positive experience and can't be more happier to hear you're now enjoying your BRAVIA 8 II television!

We're genuinely pleased to hear that you found the staff helpful and knowledgeable, and that your delivery and installation were on time and well-executed, even including the thoughtful clean-up! A smooth purchasing and setup process is definitely part of a great overall customer experience.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi, SodaStrem,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your brand new BRAVIA TV! Experience a cinematic OLED picture unlike any other. Witness stunning contrast and billions of quantum dot colors, beautifully illuminated with our highest OLED brightness, all intelligently powered by our XR Processor with AI technology. Complemented by a sleek design and rich sound emanating from the screen, everything you watch will feel like a captivating cinematic event.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi Manna,

Thanks for sharing your experience with the new BRAVIA 8 II!

We're delighted to hear you're enjoying it's overall performance. We also appreciate your honest feedback on the sound. While our BRAVIA TVs are designed to deliver clear audio, their ultra-thin profile prioritizes a breathtaking picture. For a truly immersive, home theater experience with richer bass and clearer dialogue, we highly recommend pairing your TV with one of our BRAVIA Theatre soundbars or a home audio system—they are designed to work seamlessly with your TV!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi Dale,

Thanks for sharing your positive experience with the price and installation of your new BRAVIA 8 II—we can't be happier to hear it!

Regarding the sound, we understand it can be a key part of the viewing experience, and sometimes it just needs a little fine-tuning to get it right for your specific room and preferences. You can contact our dedicated Sony Support Team for assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

However, to take the audio experience to the next level, we recommend looking at our new BRAVIA Theater lineup of soundbars. They are specifically designed to work seamlessly with our latest TVs, offering features like Acoustic Center Sync, which uses the TV's own speakers as a center channel to make dialogue incredibly clear.

We appreciate you choosing Sony and hope you continue enjoying your television!

Sincerely,
Jenn | Sony North America.

Thank you for sharing your feedback, LilRooster.

We are truly sorry to hear that you are unable to switch inputs or access your external devices via the HDMI ports on your K-55XR80M2 television. We absolutely understand how frustrating this must be, as a seamless connection is essential to your home entertainment experience.

Connection and input issues are often caused by temporary software glitches within the operating system. We want to help you resolve this quickly so you can start enjoying your content.

We recommend the following initial troubleshooting steps:

Power Reset: Please perform a power reset by unplugging the TV's power cord from the wall outlet for at least two minutes. This simple step is highly effective at clearing temporary memory issues that affect input recognition.

Check for Updates: If the issue persists after the reset, please ensure your TV is connected to the internet and is running the latest available software update. We release periodic updates to address glitches and improve overall TV stability and performance.

If these initial steps do not resolve the issue, please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can provide personalized, in-depth troubleshooting and guide you through the next advanced steps, such as checking specific settings or performing a factory reset.

We regret that this product hasn't met your expectations for seamless operation, and we appreciate you bringing this to our attention.

Best regards, Gus, Sony Social Media Team