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Customer reviews

Rating 4.8 out of 5 stars with 149 reviews

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  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-149 of 149 reviews
  • Rated 5 out of 5 stars

    Awesome! Beware if daytime or bright room viewer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, best tv I’ve owned. It’s plasma screen good, which is hard to come by. I always watch tv and play games at night, so it’s perfect for me but if using during the day might not be the best a ton of glare.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lewy,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your K55XR80M2 TV suits your evening viewing and gaming so well. We apologize for any inconvenience the glare during daytime use may cause and appreciate your understanding. Your feedback is invaluable in helping us continue to improve and provide the best experience possible.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    GREAT BIG PICTURE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great BIG picture! Easy controls. I ended up getting a 65". I have learned from experience that SONY has the best, easy to contact and knowledgeable technical support!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prance!
      Thanks for the awesome review!
      We are really happy to hear that you’re loving the big picture on your new 65" XR80M2. It’s also great to know that our support team has been there for you whenever you needed a hand!

      Thank you for putting your trust in Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Bravia 8 II

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV screen and picture especially matte screen when morning sunlight hits screen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulB!
      It is truly wonderful to know that the K-55XR80M2 is a perfect fit for your home, especially with how well that matte screen handles the bright morning sunlight. It's great to hear that you can enjoy such a clear, vibrant picture regardless of the time of day!

      Thanks for selecting Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great tv. Couldn’t be happier. The Geek Squad is excellent also! I highly recommend Best Buy….

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelCl,

      We’re thrilled to hear that you’re enjoying your new BRAVIA 8 II and had such a positive experience with the Geek Squad! Thank you for the high recommendation.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Beautiful picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is crystal clear. The Sony Bravia 8 II is easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, BridgetB!

      We are so glad to hear your Bravia 8 II is delivering that crystal clear picture you were looking for! We worked hard to make sure our most advanced OLED technology stays simple and intuitive to navigate, so you can spend less time adjusting settings and more time enjoying the show.

      Enjoy those stunning visuals and thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    D. Meyer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service rep, he showed us several options and explained them all

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DuanedM,

      We’re thrilled you had such a great experience with our team! The BRAVIA 8 II is an incredible choice, featuring our latest QD-OLED panel and AI Scene Recognition to deliver the most vibrant colors and sharpest detail we’ve ever offered.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony Pedigree

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDR Beast! SDR good too, too bad these tv's don't have 4 2.1 HDMI inputs, bummer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KingC,

      We’re thrilled to hear you’re enjoying the HDR and SDR performance on your new BRAVIA 8 II! Regarding the HDMI ports, this model features two HDMI 2.1 ports (Ports 3 and 4) which support 4K/120Hz, VRR, and ALLM for high-performance gaming. We understand the desire for more high-speed inputs and will certainly share your feedback with our product development team.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Video & Sound System: Sales & Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchase was facilitated by Jon an expert, knowledgeable about items he is recommending and able to implement the best features of the Sony TV on installation. Steve who was in charge of implementing the sound system (Sonos soundbar and two era 100s was similarly knowledgeable and facile with installation. Both BestBuy techs are a credit to the Organization that hired them

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Truthful Reviews

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible this is the TRUTH, horrible, horrible. Sony has changed drastically they don’t have quality TVs anymore, I don’t know how to explain it horrible horrible horrible and blurry.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ladycook,

      As the BRAVIA 8 II OLED is one of our top-of-the-line premium models, it is designed to deliver industry-leading clarity and should certainly not look blurry. To resolve this, please ensure your HDMI signal format is set to "Enhanced" and try switching to "Professional" picture mode to disable unnecessary processing. If these steps do not immediately resolve the issue, please contact our support team so we can investigate your specific unit and ensure you are getting the elite performance this TV is built to provide.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US