Customer Ratings & Reviews

Hi JTS1,

It's a true pleasure to hear you are so impressed with the superb clarity and sharpness of the display on your Sony BRAVIA 8 II. It is rewarding to know you feel the television provides exceptional value.

Thank you for choosing Sony!

Best regards,
Dominick

Hi JamesJ,

It is most rewarding to hear that your new BRAVIA 8 II has become such a special addition to your home and your retirement movie nights! Moving from a 15-year-old setup to this technology is a huge leap, and we are thrilled you are in awe of the transformation. With this model, the beauty of contrast meets the brilliance of colors through Sony's unique technologies and QD-OLED; deep blacks and vibrant hues come together, filling the screen with lifelike detail that brings every scene to life with stunning clarity.

Thank you for being part of the Sony family.

Regards,
Dominick

Thank you for sharing your feedback, EricW!

We are absolutely delighted to hear that you are so pleased with the beautiful picture quality of your K-55XR80M2 television!

We do, however, apologize that you are experiencing an issue with the soundbar connection. A seamless audio setup is essential for a complete home theater experience.

We would like to help you resolve this connection problem quickly. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through specific troubleshooting steps, such as checking your HDMI cable (eARC/ARC port), or adjusting the TV's audio output settings to ensure a reliable connection to your soundbar.

We appreciate you choosing Sony and look forward to helping you enjoy both the picture and the sound fully.

Best regards, Gus, Sony Social Media Team

Thank you for the positive review, PaulaR!

We're so happy to hear that the picture quality of your K-55XR80M2 is very good and that you are satisfied with it so far. Our goal is to always deliver stunning visual performance, and your feedback validates the efforts of our engineering team.

We hope you continue to enjoy your new TV for years to come and thanks for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi CynthiaP,

Thank you for choosing Sony!

We're delighted to hear that you’re enjoying the great picture quality, true-to-life colors, good sound, and found the setup to be a breeze on your K55XR80M2 TV. Thanks for sharing your positive experience!

Best regards,
-Fred

Hi Bbfan,

Thanks for the fantastic review! We're so glad to hear how much you're loving the picture on your BRAVIA 8 II! We put a lot of effort into ensuring our TVs deliver vibrant, crisp, and true-to-life colors, so it's wonderful to know that you're happy with your purchase.

Thanks for choosing Sony, have a brilliant day!
DiegoV

Hi MichaelA,

Thank you for the positive review! We're glad to hear that you're enjoying the good picture quality and finding the setup easy. We're also happy that the 55-inch size is a perfect fit for your room. Thanks for choosing Sony.

Best regards,
Eliab

Hi DavidN,
We are thrilled to hear you're so happy with your new BRAVIA 8 II! We truly appreciate you taking the time to share your thoughts.

We're glad the Cognitive Processor XR is delivering those lifelike images and incredible sound, and that setting it up was a breeze.

Thanks for choosing Sony!
Best regards,
Estefany

Hi MauriceS!
It's a pleasure to hear that you're enjoying your BRAVIA 8 II! We're truly grateful for your recommendation.

We're especially proud of the QD-OLED panel, which delivers incredible contrast and vibrant colors that make everything you watch feel so real.

Thanks for choosing Sony!
Best regards,
Estefany

Hello Hank,

Thank you for choosing Sony!

We're thrilled to hear that you're loving the exceptional picture quality and fantastic remote of your K55XR80M2! Thank you for taking the time to share your positive experience with us.

Best regards,
-Fred

Hello NURMOHAMEDV,

Thank you for choosing Sony!

We feel privileged to know that you're enjoying your K55XR80M2 TV. It's wonderful to hear that the quality of our televisions has earned your loyalty and that you love your new purchase, even with the investment. Thank you for sharing your positive feedback.

Best regards,
-Fred

Hi MichaelM,

Thanks for sharing this wonderful review of your BRAVIA 8 II! Our TVs are focused on delivering beautiful, bright pictures and great colors, so it's incredibly rewarding to hear you're enjoying it.

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Thank you for the fantastic review, Sharim!

We are so pleased to hear that you are enjoying the great picture quality of your new K-55XR80M2 and that it was the perfect size for your chosen location.

We especially appreciate you highlighting the excellent service you received from the retailer's service technicians who installed and mounted your TV. It is encouraging to know that they were professional, knowledgeable, and easy to talk to, ensuring a smooth setup experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi user868271,

We're glad to hear you're enjoying the excellent picture and sound quality of your new BRAVIA 8 II TV. We're sorry to hear that the included instructions for the remote control were not as clear as they should have been for a new user. For more detailed guides and tutorials, we recommend visiting our official support page, where you can find a full user manual and helpful videos to make the setup and use of your remote as easy as possible. Your feedback is very valuable to us. Thanks for choosing Sony.

Best regards,
Eliab

Hello Jolly,

Thank you for choosing Sony!

It’s fantastic to know that you are enjoying your K55XR80M2 TV! We take great pride in delivering exceptional color quality, and it’s wonderful to hear that it’s the best TV you’ve ever purchased. Thank you for your kind words!

Best regards,
-Fred

Hello Booboo, thanks for this five-stars rating.

We're thrilled your dad loves his new BRAVIA 8 and is enjoying its amazing picture quality. Adding a sound bar is a great idea to complete that home theater experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Thom,

Thank you for choosing Sony!

We're so glad you're enjoying the excellent picture quality and smart features of your K55XR80M2 TV. It's also great to hear that the BestBuy sales team and installation service provided an outstanding experience. Your positive comments encourage us to continue delivering great products and support.

Best regards,
-Fred

Hi Jamesr.

That is excellent to hear! We are absolutely thrilled that your entire experience, from the in-store sales advice to the final installation of your Sony 55" Class BRAVIA 8 II OLED, exceeded your expectations. We strive for excellence at every step of the customer journey.

Thanks for choosing Sony.

Best regards, Eliab