Customer Ratings & Reviews

Hi MichaelM,

Thanks for sharing this wonderful review of your BRAVIA 8 II! Our TVs are focused on delivering beautiful, bright pictures and great colors, so it's incredibly rewarding to hear you're enjoying it.

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi user868271,

We're glad to hear you're enjoying the excellent picture and sound quality of your new BRAVIA 8 II TV. We're sorry to hear that the included instructions for the remote control were not as clear as they should have been for a new user. For more detailed guides and tutorials, we recommend visiting our official support page, where you can find a full user manual and helpful videos to make the setup and use of your remote as easy as possible. Your feedback is very valuable to us. Thanks for choosing Sony.

Best regards,
Eliab

Hello Jolly,

Thank you for choosing Sony!

It’s fantastic to know that you are enjoying your K55XR80M2 TV! We take great pride in delivering exceptional color quality, and it’s wonderful to hear that it’s the best TV you’ve ever purchased. Thank you for your kind words!

Best regards,
-Fred

Hello Booboo, thanks for this five-stars rating.

We're thrilled your dad loves his new BRAVIA 8 and is enjoying its amazing picture quality. Adding a sound bar is a great idea to complete that home theater experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Jamesr.

That is excellent to hear! We are absolutely thrilled that your entire experience, from the in-store sales advice to the final installation of your Sony 55" Class BRAVIA 8 II OLED, exceeded your expectations. We strive for excellence at every step of the customer journey.

Thanks for choosing Sony.

Best regards, Eliab

Hi Thom,

Thank you for choosing Sony!

We're so glad you're enjoying the excellent picture quality and smart features of your K55XR80M2 TV. It's also great to hear that the BestBuy sales team and installation service provided an outstanding experience. Your positive comments encourage us to continue delivering great products and support.

Best regards,
-Fred

Hi MaryR,

That's wonderful to hear! We feel privileged to know you're enjoying the spectacular color quality of your new Sony BRAVIA 8 II. We designed the display to bring movies, shows, and games to life with breathtaking vibrancy and detail, and we’re glad it’s hitting the mark for you.

We also hope you take full advantage of the Sony Pictures Core to experience some incredible movies right away in the best possible quality!

Thank you for being a valued Sony customer and for leaving us this 5-star review.

Regards,
Dominick

Hi AntwuanH,

We are so glad you are enjoying the smooth performance and stunning visuals when gaming on your new 55" BRAVIA 8 II OLED TV. We truly appreciate you sharing your positive feedback about the display.

Thanks for choosing Sony.

Best regards,
Eliab

Hello MegE,

We truly appreciate you sharing your positive experience and can't be more happier to hear you're now enjoying your BRAVIA 8 II television!

We're genuinely pleased to hear that you found the staff helpful and knowledgeable, and that your delivery and installation were on time and well-executed, even including the thoughtful clean-up! A smooth purchasing and setup process is definitely part of a great overall customer experience.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello PrivateReviewer,

Thank you for choosing Sony!

We’re excited to hear that you’re enjoying your K55XR80M2 TV! We couldn’t be happier to hear it’s performing flawlessly and living up to your expectations. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi, SodaStrem,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your brand new BRAVIA TV! Experience a cinematic OLED picture unlike any other. Witness stunning contrast and billions of quantum dot colors, beautifully illuminated with our highest OLED brightness, all intelligently powered by our XR Processor with AI technology. Complemented by a sleek design and rich sound emanating from the screen, everything you watch will feel like a captivating cinematic event.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi Manna,

Thanks for sharing your experience with the new BRAVIA 8 II!

We're delighted to hear you're enjoying it's overall performance. We also appreciate your honest feedback on the sound. While our BRAVIA TVs are designed to deliver clear audio, their ultra-thin profile prioritizes a breathtaking picture. For a truly immersive, home theater experience with richer bass and clearer dialogue, we highly recommend pairing your TV with one of our BRAVIA Theatre soundbars or a home audio system—they are designed to work seamlessly with your TV!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hello Terrence,

Thanks for your feedback! We're so pleased to hear your Bravia 8 II is working great and your mother-in-law particularly loves the color contrast—it really makes our day!

Sincerely,
Jenn.

Hi Dale,

Thanks for sharing your positive experience with the price and installation of your new BRAVIA 8 II—we can't be happier to hear it!

Regarding the sound, we understand it can be a key part of the viewing experience, and sometimes it just needs a little fine-tuning to get it right for your specific room and preferences. You can contact our dedicated Sony Support Team for assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

However, to take the audio experience to the next level, we recommend looking at our new BRAVIA Theater lineup of soundbars. They are specifically designed to work seamlessly with our latest TVs, offering features like Acoustic Center Sync, which uses the TV's own speakers as a center channel to make dialogue incredibly clear.

We appreciate you choosing Sony and hope you continue enjoying your television!

Sincerely,
Jenn | Sony North America.

Thank you for sharing your feedback, LilRooster.

We are truly sorry to hear that you are unable to switch inputs or access your external devices via the HDMI ports on your K-55XR80M2 television. We absolutely understand how frustrating this must be, as a seamless connection is essential to your home entertainment experience.

Connection and input issues are often caused by temporary software glitches within the operating system. We want to help you resolve this quickly so you can start enjoying your content.

We recommend the following initial troubleshooting steps:

Power Reset: Please perform a power reset by unplugging the TV's power cord from the wall outlet for at least two minutes. This simple step is highly effective at clearing temporary memory issues that affect input recognition.

Check for Updates: If the issue persists after the reset, please ensure your TV is connected to the internet and is running the latest available software update. We release periodic updates to address glitches and improve overall TV stability and performance.

If these initial steps do not resolve the issue, please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can provide personalized, in-depth troubleshooting and guide you through the next advanced steps, such as checking specific settings or performing a factory reset.

We regret that this product hasn't met your expectations for seamless operation, and we appreciate you bringing this to our attention.

Best regards, Gus, Sony Social Media Team

Hi Johnhnw,

We are pleased that you are extremely impressed with the BRAVIA 8 II and its exceptional color accuracy and calibration performance. It is also great to know that the pairing with the Bravia Theater 8 system provides you with such an unbelievable audio experience.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for the detailed and thoughtful review, Tommy!

We are thrilled to hear that your Bravia 8 II is hitting that perfect balance for you. It’s great to see a user who appreciates the natural, "popping" colors of our OLED panels—and we totally agree, sometimes the out-of-the-box Standard mode is tuned so well it’s hard to beat!

It’s also awesome that you’re taking advantage of the Voice Enhancer to keep that dialogue sharp. While the Bravia 9 is indeed a Mini-LED powerhouse, the infinite contrast of your OLED is a trade-off that’s hard to give up once you’ve seen it.

We’re glad you caught that Best Buy sale, too! Welcome to the Sony family.

Best regards,

Gus, Sony Social Media Team