Customer Ratings & Reviews
- Model:
- XBR55X900H
- SKU:
- 6400733
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 55" Class X900H Series LED 4K UHD Smart Android TV's picture quality as top-notch, with excellent sound and color. They also appreciate its affordability, ease of setup, and suitability for gaming. However, some users have concerns about its Wi-Fi connectivity, lack of VRR support, and the absence of a backlit remote control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Made the wrong choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but the sound varies from one station to another....also, the remote control for the TV does not light up. Disappointing! I should have stuck with the Samsung Tv we were going to buy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mymistake,
We're glad that you like the picture quality of the TV. It's unfortunate that you are not having a complete experience because of the sound quality and the design of the remote.
You do have the option to adjust the sound settings of the TV to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_02.html
Your feedback about the remote design is greatly appreciated. Rest assured that this will help us improve our products.
In case you need further assistance with the TV, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Picture quality
Not even 24hrs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went on a journey to buy a TV and this was the 2nd of 4 tvs that I went through. Bought it for PS5 and streaming movies/tv shows. First night I had it I was absolutely amazed with the colors and just now nice everything looked. Not even 24 hours and the TV developed a huge artifact line on the right side that would pop up green/pink boxes when watching different shows. Tried everything i could to fix it because I genuinely loved the TV from the android implementation to the picture quality and the actual gameplay. Had to return it when nothing else worked.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisluist,
We're glad that you like the picture quality of the XBR55X900H TV. It's unfortunate that you had to return the TV because of a line on the screen. This isn't normally the case with this TV. The steps on this link might have resolved the issue and turned your experience around:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00032635
Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your future purchase and have a better experience with our products.
-Ralph
- Pros mentioned:Picture quality
Fairly good for budget price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Middle of the pack when it comes to 4K TVs. Has some bugs when attaching multiple sources to it (soundbars, receivers, amps, etc). Fairly decent value for the price. Picture is good not great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We regret to hear that it hasn't performed to your standards. Make sure to install the latest software version of the TV for optimum performance. This update also includes new features and bug fixes to give you a better viewing experience. You may refer to this link for more information:
https://www.sony.com/electronics/support/lcd-tvs-android-xh90xx_x90xxh_x91xxh_xh92xx-series/xbr-55x900h/downloads/00017089
The TV features a 120Hz refresh rate. For instructions on how you can set up your X900H to support a 4K 120Hz signal from another device, please follow the steps provided on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00254067
Additionally, you can adjust the picture settings of the TV to tailor-fit the picture quality to your needs:
https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
-Ralph
Great picture but something wrong sound when sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV but I've been having some serious issues with the sound. I have a sound bar hooked up though the ARC hdmi and every 3 days or so the sound will just shut off and ill have to unplug everything to power cycle through to make it work again. Today the TV just reset while using it after I lost sound again and then turned back on all by itself with the sound working. I have made sure to update the firmware so I'm not really sure what the issue is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dale, We appreciate sharing your experience with the TV. The X900H is engineered with picture quality in mind, complemented by Full-Array LED, TRILUMINOS Display, and X-Tended Dynamic Range technologies contributing to an experience that accurately portrays everything you watch and play. It's unfortunate that you encountered sound issues from the source device connected to the TV. Verify the connections and that the appropriate input is selected on the sound bar. Disconnect the cable from the soundbar and playback device and then reconnect the cable. Also, try running your playback device to your TV and then HDMI eARC/ARC to the sound bar and test again. Please perform a factory reset. Please refer to this link for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00028375
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you soon.
Sincerely,
Jess
Sony Social Support
Great Picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it a few days and the screen is great! Wish the settings had some more manual options but it is what it is. Does make things easier for non-tech people with the auto settings. All in all a great TV!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Supyall,
We're glad that you are enjoying the picture quality of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Your feedback about additional manual options is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
PS5 + X900H = AMAZING
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is perfect for PS5, amazing Visuals. The UI “check for update” section didn’t provide an update to make it 2.1, so I had to manually update via usb drive from files on the Sony.com/support section.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PGenius, Thank you for taking the time to review the X900H. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! -Carl
It’s a Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 3rd Sony Tv in my house right now. I would give 5 star but it has some bugs with the audio sometimes it will crash and stop working. I do have to restart it. Hopefully a software update is coming up. I still highly recommend this?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremy, Thank you for purchasing the Sony X900H! If you're still having some audio drop out issues, please follow the troubleshooting steps below to resolve the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00250275
We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t expect to come in and really buy a tv but we were sold on the quality in the store. We’ve had it for about a month now and we have zero regrets. This tv is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CCamm,
You made the right choice! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!
-Ralph
Awesome TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 4k TV. At first I had some issues with it such as sound going in and out and screen flickering. But, ever since they rolled out an update for the TV, its been working flawlessly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PsGuy,
We're glad that you are now having a great experience with the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony!
~Ralph
Sony 55" X900H
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was reluctant to buy another Sony product because my past experience has shown me they don't last. However this one was on sale and I was in a hurry, so shame on me. The picture quality is low and unacceptable unless you set it to vivid mode. The button location on the remote is poorly designed, and the Google Play and Netflix buttons are unnecessary as the home button does basically the same thing. It seems that Sony intended this model to be mounted on a wall because the legs it comes with are flimsy. One leg we were not able to install after 30 minutes of trying. We finally gave up and bought an after market stand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi McGee, We appreciate your review of the XBR55X900H TV. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Picture settings is more of a personal preference. The quality of the source is also a big factor in getting an excellent picture quality. You can also make a few adjustments in the settings to enhance the picture quality. We would like to clarify if the issue occurs on all of the sources or the built-in applications on the TV like Netflix or YouTube. For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary:
Streaming standard definition (SD) Internet video: 2.5 Mbps
Streaming high definition (HD) Internet video: 10 Mbps
Streaming Ultra HD (4K) Internet video: 25 Mbps
If you are watching from an external output like a cable box or your blu-ray please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, please refer to the cable specifications.
You may refer to this link for further information about the HDMI signal format of the TV.
https://helpguide.sony.net/tv/husltn2/v1/en-003/04-09_02.html?hl=settings+for+viewing+pictures+in+4k+resolution+with+higher+quality
Thank you for choosing Sony.
Regards,
Jess
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Tv and everything I expected. The tv has a premium look and feel. The speakers are decent enough to where you can get away with them if you dont play your content really loud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, Thank you for taking the time to review the X900H. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! -Carl
A MUST for PS5/XBOX gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV for PS5 and rivals my older OLED LG from 2017. The price was a reasonable even after the BF deals. Would recommend if you want 120 FPS for PS5 gaming and futureproofing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
You made the right choice with this Sony X900H TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony!
~Ralph
professional service at all levels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most impressed with knowledge, communication skills and patience of personnel on all calls; liked emails and calls to keep me posted with status and very happy with the finished product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stargazer, Awesome! We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for choosing Sony! Erin
Its Ps5 Compatible and is great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV perfect for anyone who wants to watch stuff in 4k it has it all its also PS5 compatible which is the main reason I went for it. Will be a nice buy during big sales!
I would recommend this to a friendGreat midpack tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As you can tell by price, it's not the best one but it's one of the great best that aren't the newest. Great tv. Works great. No issues so far. Prettier than my old one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jber, We are glad to hear your positive feedback on your new Sony 4K LED TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. We appreciate your review. Thank you for choosing Sony! -Vincent
Great TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to upgrade...didn’t know where to start. Stumbled upon this tv and won’t turn back. Vast bang for your buck! Now just waiting for the update so that it’s ready for the new ps5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyB, you definitely made the right choice! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony. ~Ralph
Amazing tv !!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I waited for the H series !! So many improvements very happy with my tv !!
I would recommend this to a friendTHANK YOU!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone in the store was extremely helpful and honest when answering all of my questions. Many thanks for going above and beyond to find the missing parts!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haopy,
Thanks for sharing your review and experience with the X900H! We're glad that everything has been sorted out. We hope you continue to enjoy the amazing features of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!
-Ralph
Sony, No baloney!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have the 65” version of this TV. Last year’s model. My son liked it so much that he bought this one for his room. Has it set up with PS4 Pro. We don’t see him much anymore. ;-)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HDNut, We are glad that you son liked his Sony Bravia TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for trusting Sony! -Vincent
BIG TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the morning sometimes the volume doesn't work. I haft to turn the tv off and then turn the tv back on. Also there is no user guide this would help older people if you would put a user guide in your products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice, We appreciate your review of the XBR55X900H TV. Sony takes all feedback seriously. Rest assured that this will help us improve our products. In addition to turning the tv off then back on, please make sure it was done by power cycling the TV by unplugging it for 60 seconds and re-plugging it back it in. Also check that your TV is running the latest firmware. You can also use this link for troubleshooting steps to isolate and resolve the issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00023579 Regards, -Jess