Customer Ratings & Reviews
- Model:
- XBR55X900H
- SKU:
- 6400733
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 55" Class X900H Series LED 4K UHD Smart Android TV's picture quality as top-notch, with excellent sound and color. They also appreciate its affordability, ease of setup, and suitability for gaming. However, some users have concerns about its Wi-Fi connectivity, lack of VRR support, and the absence of a backlit remote control.
This summary was generated by AI based on customer reviews.
Great TV for ease of use!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it love it! And chrome cast is built in.
I would recommend this to a friend- Pros mentioned:Picture quality
Huge disappointment
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge disappointment, I thought this TV would have lasted longer. It has been over a month since I had requested services for a TV that only has sound (pandemic issues). SONY has yet to get back to the Geek Squad after replacing every internal board. I have the extended warranty, and it has been 2-weeks now while waiting for "the next step". This should have been replaced after it would not work with all new internal boards. It has great picture and sound when it worked.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Uther2000,
We're glad that you like the sound and picture quality of the TV. It's unfortunate that the TV is no longer working properly and you haven't received any update about the issue. We would like to know more about what happened and help you out. We want to make sure that everything is handled accordingly.
Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Issue:
Additional Information regarding your experience with your XBR55X900H.
Sincerely,
-Ralph
Sony Social Support
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good television, would buy again. Like the android operating system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
We're glad that you're enjoying the amazing features of the TV particularly the supported Android operating system. The X900H is engineered with picture quality in mind, complemented by Full Array LED, TRILUMINOS Display, and X-Tended Dynamic Range technologies contributing to an experience that accurately portrays everything you watch and play. Thanks for choosing Sony!
~Ralph
Ps5 owners dream tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Will get even better with updates. Works great with ps5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chrise780,
You made the right choice! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Picture qualityCons mentioned:Software
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a great picture but the software sucks. Been 3 weeks and Sony Tech Support still cannot sync all the devices. Extremely disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Madconsumer, Thank you for purchasing and choosing the Sony X900H 4k UHD TV. While we're glad to hear you like picture quality of your TV, we regret to hear you're having some software-related issues with the unit.
We would love to help you walk through and troubleshoot the issues together. For further assistance, please reach out to us. We’re sorry that it’s been 3 weeks from your initial help, it should not take our support this long for a resolution.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Loved it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience with best buy, will surely recommend my friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HasanSoomro,
We appreciated your review of the XBR55X900H TV. We hope you'll also enjoy all its amazing features. Thanks for choosing Sony.
~Ralph
Its a solid tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume out the box is kinda low but overall it's a decent set.
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gift for my husband. Best buy makes shopping easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gift,
We're glad that this TV was the perfect gift for your husband. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony.
~Ralph
So y gets it right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and the performance, Sony gets this TV right.!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DFlem, we're glad that your purchase was worth every penny. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony. ~Ralph
TV and Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the sound would be louder from the sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TVSound,
We appreciate your review of the TV. Sony takes all feedback seriously. Rest assured that this will help us improve our products. You may find this link helpful:
https://helpguide.sony.net/tv/husltn2/v1/en-003/08-05_03.html
Regards,
~Ralph
New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though the clarity of the picture would be better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 2020,
We regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the TV for optimum performance. You can also adjust the settings of the TV to tailor-fit the picture quality to your needs:
https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html
You may also find this link helpful:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00245141
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for Ps5 and series X.. and it supports 120fps
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kakashi,
You made the right choice! The X900H is engineered with picture quality in mind, complemented by Full Array LED, TRILUMINOS Display, and X-Tended Dynamic Range technologies contributing to an experience that accurately portrays everything you watch and play. Thanks for choosing Sony!
~Ralph
Nice quality pic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Intermittently getting wireless network not available
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ares, we regret to hear that you're having network connectivity issues with the TV. You may refer to this link for troubleshooting steps to help resolve the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00203686
Should you need further assistance, please let us know. please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Sony get your act together
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to like this TV but it was way too buggy. I had issues with wifi, soundbar connection and choppy video glitches. If Sony could deliver on the promised features I would have kept liked this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenWorks,
This is not the experience that we want you to have. We're here to help. Make sure to update the software version of the TV for optimum performance:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00119543
Performing a power reset may also help resolve those issues:
-Turn off the TV.
-Unplug the power cord for two minutes, and then plug it back in.
-Turn on the TV.
-Verify if it resolves the issue.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
~Ralph
Sony Social Support
Not as great as sony says!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had nothing but problems with the TV after Sony sent out the firmware update for hdmi 2.1 but besides that I like the TV alot its a shame because for the money i thought it was a great buy but not worth the problems into sony gets things figured out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .DJBlaze, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards, Sony Social Support
Volume disappears after using bluetooth headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use our new Sony WH headphones with this tv for gaming. When we're done gaming we'll usually turn off the tv but not disconnect the Bluetooth headphones. When we return to the tv it wont be connected to the headphones any longer (they don't even show up on the Bluetooth connect screen) and that's when it happens - the TV will have no volume at all. No matter what we try the volume wont return. Its like the Bluetooth connection got lost and took the volume with it never to return. We turn Bluetooth off, we test the sound settings, reset to factory settings - we've tried everything trying to figure it out but only unplugging the TV resolves the issue. Its driving us insane.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
We regret to hear that you are having sound issues with the TV. Make sure to install the latest software version of the XBR55X900H for optimum performance. We also would like to know more about your review and turn your experience around.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I was expecting a better view I g experience. Very difficult to get accurate colors that were bright and popped. Ok for those that aren’t looking for a vibrant picture.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
We regret to hear that you are not having the best experience with the picture quality of the TV. Make sure to install the latest software version for optimum performance. You can also use the picture settings of the TV to tailor-fit the picture quality to your needs. You made find these links helpful:
https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00190409
In case you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Do not buy this TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this TV on 11/11/2020. It was working OK, would occasionally drop sound but a reset would get it working again but Saturday Feb 27 2021 I woke up and tried to turn it on, no go. 4 flashing red lights. Trouble shoot, no dice. Support orders parts, have to wait a week, until Friday evening March 6 2021 before the repair is done. Go to turn it on this evening and what do you know, no dice again. 4 flashing red lights. Try all the same troubleshooting because I literally had it repaired freaking 24 hours previously but nope. And now Sony is telling me I have to wait until Monday, March 8th to even be able to talk to support about fixing this issue. THAT WAS LITERALLY JUST FIXED THE DAY BEFORE. The TV is barely 3 1/2 months old and now I get to stare at an $1100 black rectangle once again. Thanks so much Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NotHappy,
We're sorry to hear about what happened and we apologize for the inconvenience that this may have caused. This is definitely not the experience we wanted you to have on our products.
For better assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony Smart Android TV is really dumb
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, Sony Smart Android TV isn't really as Smart as I needed. Sony does not have all the apps as the competitors has, so I am stuck with it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BoZo,
We regret to hear that it hasn't performed to your standards. Your feedback is greatly appreciated. Aside from the preinstalled apps on the TV, you can use the Google Play Store app to install and download additional apps. Please note that only supported apps will be available for download. As an alternative, you can also connect HDMI devices that support the app that you are looking for.
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
sony 55 class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.alright but expected better having trouble inputs from tv should have got something else, shopping online go to the stores where you can see the products.
I would recommend this to a friend