Customer Ratings & Reviews
- Model:
- XBR55X900H
- SKU:
- 6400733
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 55" Class X900H Series LED 4K UHD Smart Android TV's picture quality as top-notch, with excellent sound and color. They also appreciate its affordability, ease of setup, and suitability for gaming. However, some users have concerns about its Wi-Fi connectivity, lack of VRR support, and the absence of a backlit remote control.
This summary was generated by AI based on customer reviews.
Don’t buy for gaming! You’ll be disappointed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV I hope you did not buy for gaming! It says it does 120fps in 4K but it does not- you can do 4K at 60 FPS or you can do HD at 120 FPS and honestly that picture is not very good either. I hope you did not buy this for your new PlayStation 5 because you will hate it compared to what it can do with the LG OLED CRX series of TVs and trust me it is worth paying a bit more to get the good LG verses this one especially if you are a gamer and have a new Xbox series or PlayStation 5 console. And Yes I did download the new firmware update- it doesn’t fix the issue :(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Willie,
We regret to hear that it hasn't lived up to your expectations. For instructions on how you can set up your X900H to support a 4K 120Hz signal from another device, please follow the steps provided on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00254067.
If you are unable to resolve your concern please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Picture quality
Write a Review After Two Year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After almost two years, the TV randomly restarts and it's no longer under warranty. I've had less popular brands last longer than Sony. The features and picture are great, but the hardware does not last and they have poor customer service.
No, I would not recommend this to a friend Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has had issues from new they kept sending someone to fix and it still has same issues
No, I would not recommend this to a friendSo so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the tv in general but picture quality and android tv os is just an average not the best in the market i feel like
No, I would not recommend this to a friendSub par
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv but has a noticeable amount of DSE on the panel, won’t be messing with Sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yooo,
Thank you for sharing your experience using your X900H Full Array LED 4K Ultra HD Smart Android TV. We are sorry to hear you're experiencing some display issues. We value your input and appreciate the feedback. We want to make sure that you’re taken care of and go through some troubleshooting with you.
To try and resolve the issue, you can configure various settings related to the TV display such as motionflow, cinemotion, color, and brightness for picture quality.
The picture quality may improve if you change it in [Picture] under [Settings]. For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00190409
If you are still having the same issue, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Jess
Bad TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a bad input port verified by the Geek Squad. How do I get it exchanged and a new one set up?
No, I would not recommend this to a friendSony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not support 4K at 120 refresh rate. You have to choose one or the other.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mason,
The XBR55X900H supports 4k and has a panel refresh rate of 120hz. If you need further assistance with your television, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Picture quality
Thumbs down!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, Great Picture horrible UI. The WiFi keeps turning off on its own, the signal from PS5 keeps switching off without notice. I’ve to reset this TV 3 times in 2 months. I expected a lot better for premium TV and especially one that was advertised for the PS5.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thumbs,
We regret to hear that the TV is not performing to its full potential. Make sure to install the latest software version of the TV for optimum performance:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00119543?model=XBR-55X900H&category=televisions-projectors-lcd-tvs-android-
Should you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.120 hz did not work on XBSX, picture quality sub par compared to oled.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
We regret to hear that the TV is not performing to your standards. A firmware update version v6.0414 is now available to support 4K 120Hz signal format. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. Please refer to this link for more information:
https://www.sony.com/electronics/support/lcd-tvs-android-xh90xx_x90xxh_x91xxh_xh92xx-series/xbr-55x900h/downloads/00017089
For instructions on how you can set up your X900H to support a 4K 120Hz signal from another device, please follow the steps provided on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00254067
You can also adjust the picture settings of the TV to tailor-fit the picture quality to your needs. You may find this link helpful:
https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
-Ralph
Not bright
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is dark. I didn't like it. Go w/ OLED or QLED.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the TV for optimum performance. You can refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/tv/husltn2/v1/en-003/08-02_04.html
Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Easily Broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is incredibly easy to crack the LCD panel in this TV. I pulled mine out of the box and by lightly griping the top, I made a baseball sized crack on the top left of the panel. Well, that is according to the Best Buy home theater manager at my local store. The packaging on the box did not make this clear. Having the panel repaired will cost close to buying a new TV, and may not solve this problem. FYI, pay for the installation and do not move this TV or you will have just thrown away a thousand dollars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whatelsecanyoubuywtih1k,
This is not the experience that we want you to have. This isn't normally the case with the X900H TV. Proper handling during installation is available on the setup guide (supplied) of the TV:
https://www.sony.com/electronics/support/res/manuals/5015/eb0c5563ce385268ca3bbd11bbb6e10e/50156661M.pdf
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products.
In case you need assistance with the TV, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Moving from SONY to another brand after 15+ years!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great image, always liked SONY but after the latest software update, things got broken. The audio coming from Netlix is crackled, the image coming from HDMI is out of sync with the audio. SONY support does not answer.
No, I would not recommend this to a friendDO NOT BUY THIS SONY TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never recommend this Sony tv. I have had it for 6 months and it will no longer turn on. I have tried numerous times everything that Sony recommends to reset the tv but nothing has worked. It does have a year warranty from Sony and I am getting ready to contact them now. What an inconvenience and a waste of my time and money! Will never buy another Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VeryUnhappyCustomer,
We regret to hear that you're having a power issue with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. To help you further with this issue, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
WIFI issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came out bad. For some reason it keeps disconnecting from WIFI, and to fix the issue I always have to unplug the power cord from the back. Very frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sentinel,
We regret to hear that you are having Wi-Fi issues with the TV. A firmware update version 6.0466 is now available to improve the general performance of the TV. Make sure that the TV is updated:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00119543
These steps may also help resolve the issue:
1. The Wi-Fi signal strength is weak
-Place the router close to your TV, then check if the signal strength has improved.
2. Your TV is too close to the router
-It is recommended that the TV and router be at least 1 meter (3 feet) apart.
3. Other devices are connected to the same network
-If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
4. Restart your TV and reset your router
5. Interference from other wireless devices
-If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
6. Check the frequency band setting of your router (for dual-band routers)
-Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.
For more information, please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00184183
If the issue is still not resolved, please let us know so we can help you out. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Sad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get my new tv but ever since it go it there’s been problems after problems with it. I wanted to try Sony but if don’t think I made a good decision.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elito,
Thanks for choosing the XBR55X900H TV. It's unfortunate you haven't had the best experience with this TV. We would like to know more about your concern and help you out.
May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Dumb tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is a piece of crap. I am returning,it trying another one or getting my money back it constantly resets and has HDMI issues and does not work very good.
No, I would not recommend this to a friendSony lied to you, they lied to all of us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE! Sony basically implemented the old bait, and switch with this product, promising on HDMI 2.1 features like VRR and ALLM they failed to deliver on, after promising they would be available in a firmware update for MONTHS. If you want an actual tv, that has HDMI 2.1 features look elsewhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you so much for reaching out!
Last week, a U.S. Sony Support article was updated and incorrectly removed the reference to future support for VRR and ALLM for the X900H series.
Please note that this was an error, and the plan to support these features is unchanged from the previous communication wherein we state that the X900H will support VRR and ALLM via a future firmware update. The article containing the erroneous information on Sony Support has been updated with the correct information: https://www.sony.com/electronics/support/televisions-projectors/articles/00246472
Our apologies for any confusion this may have caused! Please let us know if you have any questions.
-Ralph
2 stars is fair, TV is but not fair the $$ I spent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrote a nice long review that dissapeared so this is what ya get. Unless your area already has OTA 4k no reason to spend this much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kickingmyself,
We regret to hear that it hasn't lived up to your expectations. We would like to know more about your review and turn your experience around.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Picture/sound synch fails, Sony won't help
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been giving me problems since after the BB warranty was up , but well before the Sony 1 year warranty expires. Picture/voice synch gets off kilter daily and needs to be unplugged. Sony says its in spec and wants to hear none of this. Recommend you stay with Samsung or LG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mggn,
This is not the experience that we want you to have. We would like to know more about what happened and your current setup so we can help you out. Please let us know so we can turn your experience around. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Cons mentioned:Vrr
No VRR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm but returning mine ASAP after Sony ditched VRR for this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi elvis640,
Thank you so much for reaching out!
Last week, a U.S. Sony Support article was updated and incorrectly removed the reference to future support for VRR and ALLM for the X900H series.
Please note that this was an error, and the plan to support these features is unchanged from the previous communication wherein we state that the X900H will support VRR and ALLM via a future firmware update. The article containing the erroneous information on Sony Support has been updated with the correct information: https://www.sony.com/electronics/support/televisions-projectors/articles/00246472
Our apologies for any confusion this may have caused! Please let us know if you have any questions.
-Ralph