Customer Ratings & Reviews
- Model:
- XBR55X900H
- SKU:
- 6400733
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 55" Class X900H Series LED 4K UHD Smart Android TV's picture quality as top-notch, with excellent sound and color. They also appreciate its affordability, ease of setup, and suitability for gaming. However, some users have concerns about its Wi-Fi connectivity, lack of VRR support, and the absence of a backlit remote control.
This summary was generated by AI based on customer reviews.
Firmware Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware issues causing sync issues with my Settop Box. No resolution at this time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisWilliams, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number: Regards, Sony Social Support
- Pros mentioned:Picture quality
Great for Gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I primarily use this TV for gaming but it’s also a decent device for streaming / app usage. The main likes are the picture quality, HDR and refresh rates. I don’t have a lot of downsides outside of Sonys UI / settings where the TV will sometimes requires reboots for dropped WiFi or even Audio.
I would recommend this to a friend Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would save the extra few hundred to really upgrade
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blakestodd, Thank you for purchasing and choosing the Sony X900H 4k UHD TV. We appreciate your feedback and we would like to apologize if our product did not meet your expectations.
We would like to know more about your concern about the TV so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high hopes but wasnt worth it for me out of the box colors were horrible took 2 days of videos and tweaking to make it look decent not good only to find it destroyed game graphics personally i wouldn't recommend to people returned it after 4days
No, I would not recommend this to a friendPricey and broken in 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken within 6 months. Not sure what happened but it started to have streaks in the screen and started to flicker. I probably should have just bought the cheap best buy brand instead of paying extra for a sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tjmartinez22,
We regret to hear about the issue of the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. You can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00200749?cpint=spt-tv_triage_00200862_line
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Tv Turns off and on constantly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv turns off and on while watching it every 3 min or so and i also contacted Sony and have no resolution. Ive never had this issue with My previous Sony products and 90% of my house is Sony products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyneedstodobetter,
This is not the experience that we want you to have. This isn't normally the case with the X900H. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Case Number:
Additional Information regarding your experience with your XBR55X900H.
Sincerely,
-Ralph
Sony Social Support
Poor TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this to get the Sony A8H that I got for a great price with the early black Friday, its night and day with the picture the 900H blacks not good blooming and just not what I was hoping for this Tv Just a bad panel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jimv30,
Thanks for choosing the XBR55X900H TV. It's unfortunate that the X900H was returned because it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
The A8H TV is also a great choice. We hope you'll have a better experience with the new TV. Thanks for choosing Sony.
~Ralph
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap, year and half and have horizontal lines starting. Next time will buy at Costco atleast I know they will take it back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ipad, We are sorry to hear about the issue you are having. This is usually not the case for our TVs nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps on the link:
https://www.sony.com/electronics/support/articles/00032635
If you're unable to resolve the issue, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not sync to sonos sound bar. Noone brought this to our attention nor returned calls to correct.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 32169,
This is not the news that we would like to hear. We would like to know more about your concern and turn your experience around.
May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Gaming, Picture quality
Best tv I had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the tv for 3 years now and i haven't had any problems with it. Good for movies and gaming in dark rooms.
I would recommend this to a friend Disappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 1,5 year and before the screen wasn’t perfect!!!!! First and last sony tv
No, I would not recommend this to a frienddont buy this main boad problem
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this in march 2021 and it died October 2021 dont buy this
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fang2112,
This is not the experience that we want you to have. This isn't normally the case with the X900H TV. We would like to know more about what happened and help you out.
The X900H comes with a 1-year manufacturer's warranty. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with your XBR55X900H.
Sincerely,
-Ralph
Sony Social Support
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi didn't work, had to return this item. Seems to be a theme with Sony TVs of late
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great Set for the time.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV a long time. My only complaint is internal storage capacity is limited, which means you have to delete / curate the apps you install, or find a separate smart box like an Apple TV that supports a lot more apps installed at a single time. Picture quality is top notch.
I would recommend this to a friend Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is a great television. I am not disappointed at all with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dhob, we appreciate sharing your experience with the TV. You may have mistakenly placed a negative star rating on your review. In case you're having an issue with the TV, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Great TV great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this TV, bought it to go with my PS5 and have little to no complaints. The only thing that kinda bugs me is Sony pushed an update to allow for VRR but it only works with local dimming off which is not worth it, this TV basically needs local dimming to look good.
I would recommend this to a friend- Pros mentioned:Gaming, Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv had the vizio m7 and tcl 6 series both returned and sony is worth it for gaming and movie watching glad I was able to get this tv as it was sold out everywhere for the 55 inch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan,
Thank you for an amazing review! You definitely made the right choice choosing Sony when comparing to other TV brands on the market. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! - Kris
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up getting dark stains on the edges after a few months. Looks good otherwise and has 120hz refresh rate which was nice.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great Prouduct, but issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get a PS5 and I wanted a new TV to go along with it. I was looking for a TV that was capable of 4k 120hz and this TV is one of the few that actually supports those features not to mention VRR is still coming via an update to the Tv and PS5 in the future. The TV picture is excellent and the 4k 120hz actually makes a noticeable difference if the game supports it. Everything is so much smoother and looks incredible. With all of that out of the way here's why I decided to give the TV a 3-star review. For $1000, I shouldn't expect to have any issues with the TV, but I do. First, the user interface can be a little bit laggy sometimes which is just a minor annoyance but I can get over that. The real issue is the sound not working properly. I have ATT Tv box plugged into Hdmi 3 and my PS5 plugged into Hdmi 4, with an optical cable plugged from the TV into my soundbar. I would say about 50% of the time I turn the TV on there is no sound coming out of my soundbar. I checked all the cables and the connections and came to the conclusion there is a software glitch in the TV. The only way to fix this issue is to restart the tv and it goes away temporarily. Until Sony fixes this issue via a software update, I am going to leave my review as stands.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tshammond,
We're glad that you like the picture quality and 4K120hz function of the TV. Your feedback about the user interface is greatly appreciated. It's also unfortunate that you are having sound issues when using the optical connection. Make sure to install the latest software version of the TV for optimum performance.
For the sound issue, you can also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00027069
If the issue is still not resolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Picture quality
Amazing TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has an amazing picture and it very responsive at what you want to do. Highly recommend if you’re looking for a great 4K picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rob2020,
Great! We're glad that you are enjoying the picture quality and responsiveness of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!
-Ralph