Customer Ratings & Reviews
- Model:
- XBR55X900H
- SKU:
- 6400733
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 55" Class X900H Series LED 4K UHD Smart Android TV's picture quality as top-notch, with excellent sound and color. They also appreciate its affordability, ease of setup, and suitability for gaming. However, some users have concerns about its Wi-Fi connectivity, lack of VRR support, and the absence of a backlit remote control.
This summary was generated by AI based on customer reviews.
OK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good TV but some feature took too long to be implemented and with varying results
I would recommend this to a friend- Pros mentioned:Picture quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV and I will buy it again.if you have the money to get 1 do it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billy, That's great! We are delighted to hear you love your new Bravia TV and you are enjoying the features and capabilities of the X900H. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for sharing this superb feedback and for choosing Sony! -Jess
- Pros mentioned:Picture qualityCons mentioned:Software
Too many glitches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After bringing the TV home, I was very happy with it for the first week. The picture quality is amazing for an LED TV, especially at this price point. Then Sony pushed a software update. Now the TV constantly crashes and needs to reboot every time it is turned on. Additionally, the TV consistently fails to connect with external devices. My Sonos sound bar is essentially a brick with this TV. I really want to like this TV, but it's a shame how poorly executed the product is. Overall the picture quality is great, but unless you want to spend half an hour troubleshooting and adjusting settings to get your peripherals to work (after the TV has crashed and rebooted), look elsewhere
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveM,
Good to know that you like the picture quality of the TV. We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
If you are unable to resolve your concern, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Picture quality
Dependable TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV! By far, one if the best ive ever had!
I would recommend this to a friend 3.5 really but no option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would say, ask yourself what you want from a television. The picture is fine but doesn’t knock my socks off. A lot of the hoopla comes from the brand name (my opinion). There are lesser supported names with better pictures but build quality and longevity may be lacking. Also, consider where you’ll be watching. The picture seems to change quite a bit depending on the room’s lighting situation. Some apps show great natively and others better using a streaming device. The Apple TV app is much better streaming from the the Apple TV device. Finally, privacy is not an option here. Great feature to have someone take over your television remotely when you’re having an issue but what’s available to them when you’re not? The set is $1400. Maybe that’s not bad for someone with deep pockets. But, for the person that just wants to replace a different set and isn’t swayed by the name, I’d say get best buys protection and take a chance on a lesser name.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JahJaya,
We regret to hear that it hasn't performed to your standards. Make sure to install the latest software version of the TV for optimum performance. This update also includes new features and bug fixes to give you a better viewing experience. You may refer to this link for more information:
https://www.sony.com/electronics/support/lcd-tvs-android-xh90xx_x90xxh_x91xxh_xh92xx-series/xbr-55x900h/downloads/00017089
The TV features a 120Hz refresh rate. For instructions on how you can set up your X900H to support a 4K 120Hz signal from another device, please follow the steps provided on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00254067
Additionally, you can adjust the picture settings of the TV to tailor-fit the picture quality to your needs:
https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html
Sony has a Privacy Policy to help protect your personal information, as well as that of your family and children. Sony does not share any personal information with third-party companies without your consent. Please refer to this link for more information:
https://products.sel.sony.com/SEL/legal/privacy.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
-Ralph
- Pros mentioned:Picture quality
After only 3yrs it died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good, but after only 3yrs the TV died. In the 3 yrs. it would lose the Wifi connection at least once a week. Now I have to have Geek Squad out to repair witch will cost probably more than the TV is worth. Good thing I didn't take out the 3yr protection because it would of expired in Nov.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Otto,
This is not the experience that we want you to have. You may be referring to a different Sony TV since the X900H is a 2020 model. We hope everything works out well.
In case you need further assistance, please let us know. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
False Advertisement!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not have a separate X1 processor. How did they pass this false advertisement?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MMMM, we understand how important it is to know the correct specifications when buying a product. The XBR55X900H is equipped with the 4K HDR X1 Processor. You can check the specifications on our official website:
https://www.sony.com/electronics/televisions/xbr-x900h-series/specifications
May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Ralph
Sony Social Support
Broken design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not do 120 hz. This TV sucks. They have a known hardware issue that can not be fixed with updates. If you are buying because of the HDMI 2.1 look elsewhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Thank you for your review. We are really sorry if you are encountering an issue with the HDMI 4K/120 Hz feature of our X900H. This feature is already available after updating the software of our X900H to the latest version (6.0466). If you haven't yet, please ensure that your TV is running on the latest firmware version. For more details, please reference the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/downloads
For instructions on how you can set up the X900H to support a 4K/120Hz signal from another device, please refer to the following link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00254067
If this does not help, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
FAULTY 120 Hz!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware before buying this TV, the 120 Hz is faulty. The screen does not get bright enough to take advantage of HDR. These are both highly important for a 4KTV, especially for gaming. This is a $400 TV with falsly advertised features that allow them to charge more. Do your homework before purchasing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TVexpert,
We regret to hear that it hasn't lived up to your expectations. A firmware update version v6.0414 is now available to support a 4K 120Hz signal format and improve the overall performance of the TV. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
For instructions on how you can set up your X900H to support a 4K 120Hz signal from another device, please follow the steps provided on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00254067
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
-Ralph
Sony Social Support