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Customer Ratings & Reviews

Your price for this item is $700.15
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The comparable value price is $3,999.98

Customer reviews

Rating 4.6 out of 5 stars with 276 reviews

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93%
would recommend
to a friend

Customers are saying

Customers find value in the superb picture quality and vibrant colors of this 65" Class 4K Ultra HD TV. Many appreciate the effective upscaling, ease of use, and inclusion of 3D and HDR capabilities. Positive feedback also highlights the integrated speakers and Android TV functionality. However, some users have noted areas for improvement in the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-276 of 276 reviews
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Beware of light bleed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice pictue but light bleed in corner. I figured the other reviews were a fluke but I have the same problem. Contacted Sony and the told me this is normal, so why is it just in the bottom corner. Customer support should be knowledgeable about this. This is my 2nd Sony and I would not recommend to buy this until they get the problem fixed. I should have gone with the Samsung.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pete19555, Thanks for bringing this to our attention. For us to assist you further with your concern, please send us an email at [email protected] with your Event/reference # (if applicable), contact information and your issue with the unit. Thanks! - Jerome Sonystyle

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    GREAT TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ENHANCED FORMAT 4K , GREAT PICTURE, NO SOUND, HOW CAN I FIX IT. STANDARD FORMAT WORKS GREAT

    I would recommend this to a friend
  • Pros mentioned:
    3d, Picture quality

    Rated 5 out of 5 stars

    Awesome TV - 3D is amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this TV! Great picture. The 3D looks fantastic! I mostly use this for gaming and it looks amazing. I highly recommend this before they stop making 3D televisions altogether.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony has always had the best tv quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always considered Sony to have one of the best TV's on the market. This one doesnt disappoint. I have 3 Sonys in my house and their quality is awesome! I gave an old Sony plasma tv to a co-worker and it is still working (its over 14 years old). This tv has a beautiful pic. Tons of features and the sound is awesome. The only issue I had was I purchased a seperate subwoofer which was working great until I had a power outage and now I cannot get it to sync back with the tv. A setting Im sure but I cannot get it fixed which is not a tv issue but user ignorance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great tv but few issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this tv after puchasing the dismal 910c which had awful light bleed. Picture is great. However after two weeks little remote stopped working. Changed batteries still dont work.Than tried to pair 3d glasses with no success.I have tried everything but they will not pair with the tv. You pay extra money for these features which dont work. Everything else is great.Other than these issues and the heavy weight of the tv i am happy. I paid 2999 for this tv and not even within 40 days they have dropped the price by 500. I have a ton if tvS some sony and some samsung. Over the last few years sonys qquality has dropped somewhat.Becuase of this ranking this to the 9000 samsung wins out.Sony needs better customer service

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Tv picture and sound is very good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great the depth colors and black levels are close to plasma display. Sound is exceptional. 3D doesn't exist. Because there is no 3D even after speaking to Sony rep the answer he gave as to what was wrong was disappointing. After calling his supervisor tonight he was told the processor wasn't strong enough to handle up converting Netflix 3D signal. However I was told if I purchased a 3D capable DVD player it would work. That seemed convenient since non were available to connect to the tv in the Magnolia Room.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love more n more

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this tv for 15 months now! I love it more n more with every day, all my friends are jealous or got the same one! :)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Didn't meet expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's a lot to like about this TV, incredible sound, Android interface, excellent PQ, the biggest knock on this TV and the reason I'm only giving this TV 2 stars is because it has serious uniformity issues as far as excessive light bleeding is concerned, something that shouldn't be present in a $4000 TV. Sony panels have really gone down as far as uniformity and it's such a massive disappointment.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JET83, thank you for your message. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so much for your feedback. - Oscar. Sonystyle

  • Rated 5 out of 5 stars

    Worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and beautiful picture. I haven't seen a better 4K picturet than the one Sony offers

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV with a perfect picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't ask for a better set. I had looked for three months at all the different models and SONY is definitely the best all around tv for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    excellent tv with quality picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything about this tv is excellent. I went through 2 tvs before it with and tried different brands. it may cost a little more but you will not be disappointed with the video and sound qualit

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has the best picture and sound you can find on a tv. Best Buy has great quality and the delivery was outstanding. I would buy again. Can't wait for more 4K entertainment!

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 1 out of 5 stars

    Disappointed in Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV a little over a year and a half ago at Best Buy. Ever since getting it home I’ve had problems with the user interface. Response is extremely slow to the remotes changing channels is extremely time consuming and frustrating very very slow. Sometimes when I change channels it’ll go back to a different channel. Volume control is extremely slow and sluggish or sometimes doesn’t work at all until the TV feels like it. It has frozen up numerous times too many for me to count. I’ve updated the software several times but none of these problems have been fixed. I have contacted Sony support a couple of times but to no avail they were no help all they said was unplug it and plug it back in I’ve tried that so many times it doesn’t help or reboot the software I’ve done that that didn’t help either. Sony asked me one time to do a Product review I begged them to please buy the TV back but never heard from Sony again. Very disappointed in the Sony quality you think they could fix this thing or else do the right thing and replace it with a better TV.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Twice Defective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one I purchased, speaker blew out within a month. Second one had streaks in the display. Overall, the TV is excellent if you can get a good one. Poor quality control.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WolfVolk, thank you for taking the time to write a review. We place a very high value on feedback from our customers because it allows us to continue to improve. We would like to check out your concern, please contact us at [email protected] including your contact and product information. Let us see how we can help you. Dave

  • Rated 2 out of 5 stars

    Not good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will be the last Sony for me. Just like my 900b UT has terrible edge bleed and green smearing. Anyone looking at this tv trust me look elsewhere

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jberg, thank you for your message. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so much for your feedback. -Oscar. Sonystyle

  • Rated 1 out of 5 stars

    Sony the round around (SONY REFUSES TO FIX MY TV)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Sony 65 xbr930c in Manhattan and it's only 7 months old and it's broken. I called Sony with its many fake numbers when I finally got them on the phone. SONY SAID THEY WERE NOT GOING TO HONOR THE TV EVEN THOUGH ITS STILL UNDER WARRANTY. "DONT BUY SONY PRODUCTS UNLESS YOU CAN AFFORD TO BUY A NEW ONE WHEN IT BRAKES BECAUSE SONY DOES NOT HONOR THEIR PRODUCTS.... BUY ANYTHING BUT SONY.

    No, I would not recommend this to a friend