Customer Ratings & Reviews
- Model:
- XBR65A8H
- SKU:
- 6401203
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional picture quality and vibrant colors of the 65" Class A8H Series OLED 4K UHD Smart Android TV. Many users also appreciate the reasonable price point and easy setup process. While some users express disappointment in the lack of HDMI 2.1 ports and the occasional issue with the remote control, the overall sentiment towards this TV remains positive.
This summary was generated by AI based on customer reviews.
AMAZING OLED - AVERAGE SOUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a amazing OLED TV. Got 65 inch and it’s super thin but strong frame. Installing on the wall was super easy. One thing I don’t like is the sound is not that great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notapro,
Thank you for taking the time to review the A8H Sony OLED TV. We regret to hear that you're having issue with the sound quality of the TV. We apologize for the inconvenience. You can configure various settings related to the TV’s sound such as sound quality and sound mode. The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
was not able to get any instructions as to how to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nstation to stationot happy wit fuctions in operating or moving from
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Fix the Motion Blur
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality on this OLED tv was great. This plus was negated by the exceptionally poor handling of the "motion blur" inherit in these tv's. Fast action and sporting events were unpleasant to watch. There are several settings in the menu to address and supposedly correct the horrible "motion blur" but none helped, even after a professional technician gave it a try. I returned this TV as well as the LG OLED version of this tv. It is a shame that customers are restricted to only one technology on all tv products this day and age. With the lose of plasma tv's, the birth of poor tv broadcasts was born.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Davearl,
Thank you for sharing your experience with the A8H 4K TV. While we are glad you like the picture quality of this TV, we regret to know the TV was returned because of the motion blur issues that you've experience. If there's a pixelation or motion blur on the TV, this may be resolved by changing the Motionflow setting to off on the TV. If the issue still occurs, the video or program you're watching could be the issue. You may try using a different source such as a different app, Disc or cable box. This can help isolate the issue.
We appreciate your feedback and hope that you will shop Sony again in the future.
Regards,
Kris
Sony tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New TV is nice, picture isnt as sharp as I thought it would be
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sonytv, We are happy that you like your new Sony TV. Your A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. You can always adjust the picture quality of your TV according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html. We appreciate your feedback. Thank you for choosing Sony! -Vincent
mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good job. nice price. great quality TV. nice geek squad guys
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sonytv, thank you for purchasing our product. We're glad you like your new TV. We always strive to deliver the best picture quality with our TVs. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Thank you for choosing Sony! ~Earl
Sony lost on this one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with my a9g so I decided to try this out since I had bought my tv during the extended holiday period so if I didn't like it I could easily exchange it back and after 1 week I went and returned it for the a9g dont get me wrong its a cool tv just not for me
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alucard23,
We regret to hear that the A8H had to be returned. his is usually not the case with our premium TVs, especially the A8H. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. If you had issues with the A8H, you can share it with by sending us an email at socialsupport@am.sony.com with the details below:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its an okay tv, could be better could be worse. not bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi shado, We are glad that you like your new Sony Bravia OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Thank you for choosing Sony! Vincent
Sony Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not been able to connect to Bluetooth yet . Thank you
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LGREVIEW, We are glad that you like your Sony Bravia TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. If you are still having an issue with the Bluetooth connection of your Sony A8H, you may find this link helpful: https://www.sony.com/electronics/support/articles/00159290.
Should you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
SONY 65" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv is good, but should be better for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DANIEL, We are glad that you are happy with your new Sony TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. We also hope you will notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We value your input and appreciate your feedback. Thank you for choosing Sony! Vincent
Don't buy if you are counting on the android syste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is really nice. The Android system that it uses is crap. It is nothing like my Samsung or Roku. It crashes and I have to pull the cord on the tv. I would get a Samsung 4k over this TV if I had to do it again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rippedoff,
Thank you for choosing and purchasing Sony A8H Bravia LED Ultra HD TV.
We are sorry to hear that you are having an issue with the Android OS of your Sony TV. This is definitely not the customer experience we want you to have. We recently released an updated firmware for A8H: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads. Please make sure your TV runs the latest firmware by performing a software update. Feel free to test the TV again and verify if it resolves the issue. The software update includes key features, applications, bug fixes, and will improve the general performance of the TV especially the Android OS. We value your input and appreciate your feedback.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sound Problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like several other reviews, I have had multiple problems with the sound since it was installed by the Geek Squad about 3 months ago. Occasionally, when I turn on the set, there is no sound. Sometimes, by turning it off and on several times, the sound will start but too often, nothing works and I have to give up. When I turn on the set later, the sound works. I have had 5 or 6 calls to the Geek Squad and 3-4 home visits by technicians but the problem persists. While the Geek Squad technicians have been very courteous and have tried multiple solutions, the problem still occurs. Since it, of course, is working properly when the technicians are here, I have taken a couple of videos of the problem when it occurs so they know I'm not crazy. I have requested that Best Buy replace the TV with a new one but, thus far, they have resisted. The picture is beautiful but, without sound, the TV is useless. If it happens again (which I think it will), then I will take further action. I'm actually in the market for another TV but Sony is certainly not on my list if this TV is any indication of their quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Audio,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an audio issue with your Sony Bravia TV. This is usually not the case with our premium TVs. If you are using an external speaker via HDMI connection, we highly recommend using a premium high-speed HDMI cable and make sure the cable is connected securely. If the issue occurs when streaming apps, please try other streaming apps. Make sure the apps, as well as your TV, have the latest firmware. The software update of the TV includes key features, applications, bug fixes, and feature improvements.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Cons mentioned:Reliability
VERY DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after only 8 weeks. Having to call Sony now for help. This should not have happened that quickly. Very disappointed that Best Buy won't handle the warranty work to help their customers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ALABAMABUYER, Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV. We regret to hear that your Sony Bravia quit working after 8 weeks and we are sorry to hear about your experience with your local dealer. This is definitely not the customer experience we like you to have. If you haven't received an update yet with our technical support or if you need further assistance, we are here to help you. May we contact you directly to assist you? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A8H: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, Vincent
Decent TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t for me. I had LG OLED’s prior and this tv just wasn’t as bright. Ended up returning it and getting the LG CX.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jdel427, We are sorry to hear about your concern with the brightness of the unit and that the unit had to be returned. This is definitely not the customer experience we want you to have. You can always adjust the brightness and other picture-related settings of the TV according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html. We value your input and really appreciate your feedback. We hope you will consider Sony again in a future purchase. Thank you. Vincent
TV turns on by itself.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV October of 2020. It started turning on by itself middle of last year. I changed a few settings and delt with it. Finally had enough and called Sony. They remote linked in and changed a few settings but the TV still has the same issue. Now the TV is out of warranty and I have to cover the cost of fixing this lemon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AFCajun76,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an issue with your Sony BRAVIA TV. This is usually not the case with our premium TVs. We can follow the guide from this link to isolate and hopefully resolve this issue: https://www.sony.com/electronics/support/articles/00114471.
We want to make sure you’re taken care of and help check on your TV.
Should you need further assistance, you can email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Broken Faith for Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just recently purchased this TV. Avoid it at all cost. The sound disappeared at one point but when we restarted the TV, it started again. Now, the whole picture is gone and the TV suddenly does not work. Called Sony and is still being debated whether they are exchanging its mother board or not. They say it is a common defect of this TV. I have always been a loyal Sony guy as far as TV is concern. But this model is a lemon. Avoid at all cost.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Broke,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that the picture of your TV does not work anymore. This is usually not the case with our premium TVs. Rest assured that our Support Team is doing their best to help you with this matter.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Cons mentioned:Remote control
Never again.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of flutter on certain channels. Remote has completely stopped.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Help,
We regret to hear that you're having issues with the TV. We apologize for the inconvenience. In this case, please follow the troubleshooting steps to isolate and resolve this issue:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not Worth the Cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv,but not noticeably better than the Samsung that cost $1100 less. Find it complex to use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jimnjcil,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry to hear about your experience with your Sony TV. This is definitely not the customer experience we want you to have. To be familiarized with the settings and features of your new TV, we can check out the HELP GUIDE from this link: https://helpguide.sony.net/tv/husltn1/v1/en-003/index.html. We can also use the Help Guide button from the TV itself that explains how to use your new Sony OLED TV.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Set-up wasn’t that easy. You also can’t stream from your phone. Had to return this to get the LG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ravishing8, We are sorry to hear that you had issues with this TV and the unit had to be returned. If you are having an issue streaming content from your phone using Apple AirPlay, the issue can be resolved by updating the firmware of the TV. The firmware update fixes certain software issues and improves the general performance of the TV. We value your input and appreciate your feedback. We will be sure to pass this information along to the appropriate department and we hope you will consider Sony again in a future purchase. Thank you. Regards, Vincent
Sony OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get the picture clarity I expected. also was not told how the remote may not work with my cable provider.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi none,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry to hear about your experience with your Bravia OLED TV. The picture quality you are viewing on your Bravia will also depend on the source and/or connection used. We recommend playing high-quality videos to get the most out of your Sony OLED TV. If you are using an external media player to the TV via an HDMI connection, make sure you are using a premium high-speed HDMI cable. To isolate and hopefully resolve any software-related issues, please update the firmware of the TV.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality
Great. Picture - but will have to return it p
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Already having problems with on/ off switch not working right
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you had a display issue with your Sony Bravia. This is usually not the case with our TVs. Please make sure to perform a software update to download the latest firmware. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. This is one of the best ways to isolate and resolve any possible software-related issues.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent