Customer Ratings & Reviews
- Model:
- XBR65A8H
- SKU:
- 6401203
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional picture quality and vibrant colors of the 65" Class A8H Series OLED 4K UHD Smart Android TV. Many users also appreciate the reasonable price point and easy setup process. While some users express disappointment in the lack of HDMI 2.1 ports and the occasional issue with the remote control, the overall sentiment towards this TV remains positive.
This summary was generated by AI based on customer reviews.
Mixed reaction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as clear/crisp as I expected. OS and related functions are good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, We are sorry to hear about your experience with your Sony OLED TV. We can always adjust the picture quality of your Sony TV according to your preference. Visit this link for more details: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for choosing Sony Vincent
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not like I expected. Labor wit not much knowledge as Expected. next time i may go somewhere else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JABHouston,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry you are having an issue with your Sony Bravia TV. If you are having an issue setting up the stand of the TV, we have a Setup Guide that you can follow to properly connect the stand of the TV: https://www.sony.com/electronics/support/res/manuals/5014/67be14417fc6b33a2527de348b5ecf12/50147791M.pdf Two or more people are required to do this. If your concern is about setting up the Android operating system, we have an article that will guide you during the initial setup: https://www.sony.com/electronics/support/articles/00122502.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H :
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality
Sony A8H
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture bad quality the HDMI ports on the 65 inch terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ezp1978,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an issue with the HDMI ports of your TV. This is usually not the case with our premium TVs. Please make your TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. If you were using an external media player connected to the TV via HDMI connection, make sure the cable is connected securely to both the TV and the player. We also recommend using a premium high-speed HDMI cable for this TV.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sonytv65
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to sync to iPhone or laptop. Need guidance. Installer didn't show everything.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amulaptop,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry that you are having an issue connecting your iPhone and laptop with your Sony Bravia TV. If you are trying to use the Apple AirPlay feature, you may want to consider the suggestions from the links below:
- https://www.sony.com/electronics/support/articles/00227057
- https://support.apple.com/en-us/HT204289
Should you need further assistance, you can email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Check out was poor. Not pleasant to deal with. Salesman was okay
I would recommend this to a friendMay be I got a lemon.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv on 10/17 and it was supposed to be delivered on 10/25. I got confirmation email on 10/24. I kept waiting on 10/25 but didnt arrive. I called Best Buy and was told that delivery cancelled. again scheduled delivery for 11/1. finally got the tv but the screen has two small chip spots. not sure if I should keep the tv. has been hassle since I bought it. the ratings for tv are so good but I think I got a lemon. the picture quality is worse than 300 dollar vizio. Picture is so dull. not sure what to do........
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rajinder,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an issue with the picture quality of your new Sony Bravia TV and that you had an issue with the delivery of the unit. This is definitely not the customer experience we want you to have. If the TV is still with you, we can perform some troubleshooting steps to isolate and hopefully resolve these display issues. To isolate the spot issue, please visit this link: https://www.sony.com/electronics/support/articles/00032635. You can adjust the picture quality of your Bravia according to your preference by going to the picture settings of the TV. To know more, please refer to this page: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.htm. Make sure the TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.
If you have other concerns with the delivery or any store-related issues, we suggest contacting the seller directly for better assistance.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture qualityCons mentioned:Remote control
Awesome ... except
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first OLED tv, and for the most part I am really happy. I have been a loyal Sony customer for decades. The picture is amazing. The design, amazing. I love it, except... the following issues. 1) The simplest issue - why on earth isn’t the remote control backlit? My cable tv remote is backlit. For the price being paid, I believe it’s an inexpensive requirement. 2) Here is where it starts to get problematic... often enough, the tv screen goes black with the Bravia logo in the lower right side. If I hit the back button on the remote the picture will resume. But less than a minute later the screen will got black again. It’s as if it’s going to sleep or not recognizing the cable signal. If I turn the tv off and then on again, it resolves the issue. 3) I have the tv connected to a Sonos Arc (with sun and surrounds). If I use the TVs native Netflix app, the sound will randomly disappear. Happens pretty much every time I watch something on that app. Sometimes even after 45 minutes or so of viewing. If I leave the movie or show by going back to cable... then return to Netflix it fixes the problem. Temporarily. Based on what I have researched on various forums, I am not the only one who has this issue. At first people said it’s the Sonos system. But then there are complaints from people who have their Sonos systems connected to LGs or Samsung’s. It could be the hdmi/arc/earc handshake. As of yet there has not been an update that has fixed these issues. Once they are resolved I would definitely revisit my rating and give 5 stars. Service from Best Buy has been excellent. The quality of the tv and sound system are awesome (when working properly). Hopefully it will all be sorted soon. As of now I’m going on more than a month with the same issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PRS43, Thank you for being a loyal customer. We're glad that you are happy with your first OLED TV. Good to know that you love the amazing picture and design of your A8H Sony OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. We’ve also taken note of your feedback on the backlit remote. We take this matter very seriously into consideration of our products. To improve the performance and connections of this TV, please press the help button and check if the software version of your TV is v6.4770. If it Is not up to date, follow the link below.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads/00016759.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Fix it Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV dropped its sound after turning on. Sony and Google cant figure out why so I returned it for the Samsung. The Sony does have better picture quality but the Samsung actually works.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichK, thank you for bringing this to our attention. While we are glad you are satisfied with the outstanding picture quality of our A8H, we are sorry you encountered an audio drop-out issue and that the unit had to be returned. This is definitely not the experience we wanted you to have on our premium OLED TV. This issue can be fixed by following the steps provided on this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00250275. We also recommend updating its firmware to the latest version (6.4960) as it includes key features, applications, bug fixes, and feature improvements. For instructions, please visit https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.
We will have your inputs noted as we always strive to make this a better experience.
If there’s anything we can do to help, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We appreciate you and we are hoping you will consider Sony again in your future purchase!
Sincerely,
Romeo
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too dark for certain movies but great for sports which I dont watcj.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi STRATUS, we are sorry to hear that you are experiencing issues with the TV brightness on certain movies. For this, you may adjust the picture settings and brightness to your preference by using the Sony Remote. For the brightness, you may change the TV screen settings by using the Sony remote then Press the HOME button, then select [Settings] — [BRAVIA Settings] — [Picture adjustments] this will let you fine-tune your TV picture and brightness.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony of my owny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Extremely difficult to finally connect effectively with Spectrum!!!
No, I would not recommend this to a friendShaking My Head
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV & all was good initially... within 3 months TV became useless and non responsive. Did troubleshooting with Sony and wasted time trying to replace parts & scheduling a service repair. Only to agree to replace the TV, which is what I thought should have happened in the first place. Now the total repair will take 3 weeks. Buy with caution or not at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SadSony,
Thank you for choosing and purchasing Sony A8H Bravia LED Ultra HD TV.
We regret to hear about the experience with your Sony TV. This is definitely not the customer experience we want you to have. We hope that you get the replacement unit as soon as possible since the TV is now being replaced. We appreciate your feedback.
Should you need further assistance or if you have any concerns with your TV, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Speed of the TV is very slow!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great but the speed is the worst. I have to plug off the tv just to reset everything because its lagging. It takes 15 mins just to wait for a application to play. I regret buying this tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dxgoodie, Thanks for sharing your experience with the 65 inch A8H Series TV. We're sorry if you have issues with its performance. please make sure to perform a software update to download the latest firmware for your TV. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. For more information, kindly visit : https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.
In case your TV is up to date and still exhibiting the same issue, we recommend performing a factory reset on your TV. Follow the steps in the link below : https://www.sony.com/electronics/support/televisions-projectors/articles/00159487
If the issue is still unresolved, please contact our Product Support team through this link so we can better assist you with your concern: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Craig
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one, the sound went out within 10 days. The took it back to get another one. Next, there were two price drops. I caught one and got a refund. Would NEVER had paid the full price on this item. It varies on which shows look better or what looks like my last T.V.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deacon,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry that you had an audio issue with your first Bravia TV. This is usually not the case with our premium TVs. It's good to hear you already received a replacement unit. We highly recommend updating the firmware of the TV or turning ON the "Automatically check for update" function to make sure the TV will always have the latest firmware. The software update includes key features, applications, bug fixes, and feature improvements.
The picture quality will also depend on your source. To have the best viewing experience, we suggest playing high-quality videos or using high-quality streaming services with your TV.
With regard to the price drops, you can contact our local dealer directly to help you with that.
We want to make sure you’re taken care of and help check on your TV.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sony Won't Release FW Fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV capabilities do not support standard Roku interface. Sony recognized and is aware of the problem but won't release fix until next major firmware update.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyWontReleaseFWFix,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry to hear that you are having an issue with the standard Roku interface on your Bravia TV. Your Sony A8H is compatible with Roku and other streaming devices. However, the full operations and features of third-party devices are not guaranteed with the TV. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. This page will be updated for any changes or firmware update for your TV: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads.
Should you need further assistance, you can email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that I was getting rewards for this purchase and didn’t. I was told I just needed to hit tv and my tv, cable box and Bose sound bar would all come on and it never does. Still can’t get it to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, thank you for choosing and purchasing our Sony A8H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. The CEC connection needs to be established for it to work. You may follow this link for more information: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00173195 If you are referring to the rewards mechanics of your dealer, you may contact them. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A8H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl
Sony OLED 65 inch TV defects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV blacks out - and won't connect to the sound or image regularly when you try to turn the TV on. I went back to the store - and they said it was defective - with a short in the mother board. The store is replacing it at no cost and will set up at no cost. The service and assistance was excellent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear about what happened to your OLED TV and we apologize for any inconvenience. This is usually not the case with our premium TVs. There are many possible reasons why this happened to your TV. Rest assured that we are doing our best to give our customers the best quality of our products. It's nice to hear that you were assisted well with your local dealer.
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Should you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Color
Mmm still thing is not so great it has black crash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still testing color is super good but when it come so black it gets black crash some exenes,still thinking returned
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel69,
Thank you for choosing and purchasing Sony A8H BRAVIA OLED Ultra HD TV.
We regret to hear that you are experiencing an issue with your Sony TV. You can always adjust the picture quality of your BRAVIA according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html. Make sure it has the latest firmware by performing a software update: https://www.sony.com/electronics/support/articles/00119543. The updates improve the general performance of the TV and resolve any possible software-related issues.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not worth the price being ASK plus to add the TV come on by it's self like it has a mind of it's on i have to unplug the tv if gon for long periods of times & sometimes at night
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlCOR, We are sorry to hear about the issue you are having. This is usually not the case for our TVs nor the experience we want you to have. To resolve this issue, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00032613
Also, make sure that the firmware version of the TV is up to date.
If you're still unable to resolve the issue, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave a single star due to the sound issues we have been experiencing with the TV. We bought the A8H and the Sony - 3.1 Ch Hi-Res Sound Bar with Wireless Subwoofer. We have been experiencing a lot of issues with sound. There is no sound when streaming on Hulu/Amazon Prime. We have tried with and without the sound bar but are still facing the issue. On other streaming apps- the sound will cut out every now and then for a second or two which limits the experience. @SonyListens--- crying for help...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SB2016,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an audio issue with your Sony Bravia TV and your Sony soundbar. This is usually not the case with our premium TVs and soundbars. Please ensure both your TV and soundbar have the latest firmware. Perform a software update if they are outdated. The software update includes key features, applications, bug fixes, and feature improvements. Feel free to test the TV and soundbar again and verify if it resolves the issue.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
SONY BEST BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Sony xbr65a8h OLED TV the sales guy was really pushing this TV as being real good. needless to say the first TV i got home and the screen was cracked they said bring it back we will give you another one. It worked for 1 night then got a flashing red light called Sony they said the TV needs replaced. tried to call the store and waited on hold for 28 minutes to talk to a manager and i got someone who says we can just take a message at this point not happy with Sony or Best Buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Craig,
It is really unfortunate to hear about what happened. This is usually not the case with our premium TV. We will surely take note of your feedback as we always strive to make this a better experience. We are hoping that you will still choose Sony for your replacement TV. If there’s anything we can do to help, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo