Customer Ratings & Reviews
- Model:
- XBR65A8H
- SKU:
- 6401203
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional picture quality and vibrant colors of the 65" Class A8H Series OLED 4K UHD Smart Android TV. Many users also appreciate the reasonable price point and easy setup process. While some users express disappointment in the lack of HDMI 2.1 ports and the occasional issue with the remote control, the overall sentiment towards this TV remains positive.
This summary was generated by AI based on customer reviews.
sony sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv in Oct 10,2020. Today is February 26, 2022 and it has a vertical purple line clearly seen. It had a one year warranty but I didn’t purchase an extended because it’s a sony. Do not buy this piece of plastic. I paid $3278.69 for this. Something to think about ✅
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that you are experiencing an issue with the TV screen showing a vertical line. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related TV article link to troubleshoot the issue. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a8h/articles/00032635
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Vertical line in under a year
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vertical line developed, as at least a few have reported here, in under a year. Totally shocked. Have had prior good luck with Sony sets. Now I have to deal with repair, replacement etc. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amberhalo, We are sorry to hear that the TV has developed lines on the screen. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem and turn this into a better experience.
Please follwo the steps below to troubleshoot the problem.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00032635
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Additional Information regarding your experience with your A8H
Sincerely, Erin
Sony TV from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not compatible with Xfinity’s streaming app. Best Buy Geek squad forgot to mention this issue even after I told them I have Comcast service.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonytv, thank you for choosing and purchasing our Sony A8H OLED 4K Ultra HD High Dynamic Range Android TV. We're sorry to hear that the app you are looking for is not in the TV at this time. You can cast the Xfinity app to the A8H from your mobile device.
Many of the existing apps from the Google Play™️ store can be downloaded to Android™️ TV. There are several hundred apps already available with a consistent flow of new apps being released for the Android TV platform. The Google Play store opens the door to many apps you may already be using on your mobile devices. The availability of Android TV apps is different depending on the country or region where the TV is being used.
You may want to try other internet content like Netflix, Youtube, or other apps that can be downloaded from the Google Playstore. We have our support team that always happy to assist you. May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
This will be my last Sony TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will be my last Sony TV This TV has many issues, including randomly turning off and no I do not have sleep timer programmed. And it has many many issues for the USB drive play functions.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sean,
Thank you for choosing and purchasing Sony BRAVIA A8H 4K OLED TV.
We regret to hear that you are having issues with your Sony TV. This is definitely not the customer experience we want you to have. Please make sure to update the firmware of your TV: https://www.sony.com/electronics/support/articles/00119543. The software updates improve the general performance of your unit and resolve any possible software-related issues. To further isolate the power issue, you can follow the guide from this link: https://www.sony.com/electronics/support/articles/00114471.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Great Customer Service But...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was our second Sony TV and we are having trouble with both.. we are calling in Someone to try and figure out the problems We can get the “voice to stop narrating on one and the picture freezes up on both and have to be constantly unplugged .. we did by warranties so it may end up we will be returning both.. VERY DISAPPOINTED spent the money but didn’t get the performance:(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jttvs,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having issues with your TV. The Audio descriptions (also known as video descriptions) is an additional audio track that provides added audio (verbal) narration about components of a scene to those who are visually impaired as complementary narration. Press the AUDIO button on the TV remote control and then select Audio Description (Video Description) with AD to listen to a verbal description of the visual content. The availability, application, and specifications of this function depend on the program or region. Please make sure to update the firmware of the TV. The software update improves the performance of the TV and includes key features, applications, and bug fixes. Feel free to test the picture quality of the TV again.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Dead almost immediately out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it all connected up, my 50" plasma looking dejected in the corner. Powered it on, started going through the setup just finished the google setup and the screen had weird artifacts then it turned itself off. Turned it back on, and a green bar down the left side of the screen and it turned off with the red LED 4 blinks of death. Sony used to make good products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Havoc70,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that your TV will not turn on right after the setup page. This is definitely not the customer experience we want you to have. We suggest performing a power reset to isolate this issue by following the guide here: https://www.sony.com/electronics/support/articles/00114591. Feel free to test the unit once done.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Worst purchase of my life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. Built in wifi turns off every minute. Sony tells me its a software glitch and they hope to fix it. 8 months later the Tv is still a nightmare. Never purchasing anything from sony again in my life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JDDD , We regret to hear that you are having a wireless network issue with your Sony Bravia TV. This is usually not the case with our premium TVs. We'd like to assist you with your problem. Please follow the General troubleshooting steps in the article below. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00184183 Also, please make sure to perform a software update to download the latest firmware for your TV. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. To further isolate the issue, we can follow the guide from this link: https://www.sony.com/electronics/support/articles/00184183. We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A8H: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, -Craig
Dissapointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible labor Already sent you pictures Will never let anybody bye anything from you
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Badjob,
We regret to hear that you're having an issue with this XBR65A8H. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience.
Good to hear that you already sent the pictures. . We'd also love to help you resolve your problem. Let's start by checking the status of your case.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Audio issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly dropping audio across all built in apps. Must restart TV to get audio back, sometimes only for 3 min then audio cuts out again. Super frustrating, especially given the cost to function ratio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeep4x4,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an audio issue with your Sony Bravia TV. This is definitely not the experience we want you to have. Instead of just restarting the TV, we suggest performing a power reset: https://www.sony.com/electronics/support/articles/00114591. Please test the audio using different sources. If the issue happens only when using apps, please make sure they are all up-to-date. You can also set the Google Play Store Auto update app to ON to make sure you are using the updated apps.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Not happy. Would love to give it back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a 4K tv but nothing is shot in 4K. I’m very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Doug,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry that you are not happy with your 4K TV. If your concern is about 4K contents, you can experience 4K quality through streaming apps like Netflix or YouTube. You can also connect a 4K media player to your TV. The A8H also has the 4K X-Reality PRO feature that upscales 2K and Full HD to near-4K quality.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
TV Faulty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV, noticed that every so often it flickers and there will be no picture for a couple of seconds then the picture reappears. now it randomly starts up with a red line across the center of the screen
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Meelan,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that your TV often flickers. This is usually not the case with our premium TVs. We can isolate this issue by performing troubleshooting steps. Please power reset your TV by following the guide here: https://www.sony.com/electronics/support/articles/00114591. This issue can also be resolved by updating the firmware of the TV: https://www.sony.com/electronics/support/articles/00119543. The software update includes key features, applications, bug fixes, and feature improvements. Feel free to test the TV and verify if it resolves the issue.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Not Worth it, only looks great in the store.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is definitely NOT WORTH the price. I have had less expensive that worked much better. There is always an issue with sound. The look of it and the bold picture is not the same once in my home.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 65flatscreen,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear you are having an audio issue with your Sony Bravia TV. This is definitely not the customer experience we want you to have. Please make sure your TV has the latest firmware by performing a software update. The update improves the performance of the TV and includes key features, applications, and bug fixes. To further isolate the issue, we can perform some troubleshooting steps by following the guide here: https://www.sony.com/electronics/support/articles/00023579.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Terrible Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is so bad you can not use the sound on the TV. You have to use stereo. I would never recommend this TV to anyone, unless it was more than a $1000 cheaper. This is the single worst purchase of my life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GeauxTigers ,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry to hear that you are having a sound quality issue with your new Bravia TV. This is usually not the case with our premium TVs. You can follow the guide here and perform a power reset to isolate the issue: https://www.sony.com/electronics/support/articles/00114591. We also recommend updating the firmware of the TV. This is one of the best ways to isolate and hopefully resolve any software-related issues with the unit.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Ease of use, Picture quality
Best TV I have ever owned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not care what negative review you guys read. its looks good with adjustable height stands, its fast going thru the application, it mirror my android and iphone with ease, it auto detects anything i connect to it and self setup to perfection, initial start up is easy, i am a google user and everything function with my google assistant. ( nice to say turn off my TV without me going down stairs ). I thought my PS4 graphic was good on my samsung TV until I plugged this thing in, whole new visual experience. Also the sound on this thing is way better then anything i have heard, the speaker is literally coming at your out of the screen, its not like the speaker is pointing downwards. Doesn't matter if your in front or behind the TV it full clear sound all around clearly. just like anything in life you take the time to learn something and get used to it. (example iphone to android). If you can comfortable reward yourself with a nice TV, buy it and trust me. Peace out- LT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lnt90, we are thrilled to hear that you are enjoying your A8H Sony OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for choosing SONY. ~Earl
has not been installed for one month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a replacement for our tv that had issues, have waited one month since purchase, was to be installed tomorrow and call that they are not coming.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Boo111,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that your replacement TV has not been installed yet for one month now. We recommend contacting your local dealer or the installer of the TV to make a follow-up.
In case you encounter an issue with your TV, may we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality
Best TV hands down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect picture best tv I ever had. Was always complimented on picture quality and TV design. Unfortunately doesnt work anymore after my son threw a Wii remote at it.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality TV. Lightweight and vibrant colors.
I would recommend this to a friend Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got end of December rarely ever used as its in game room. It’s broken just random colors flash on screen and it turns itself off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Depressing,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry to hear that you are having issues with your Sony Bravia TV. This is usually not the case with our premium TVs. We can perform a power reset by following these steps to isolate these issues:
1. Turn off your TV.
2. Unplug the AC power cord.
3. Leave your TV unplugged for two minutes, then plug it back in.
4. Turn on your TV.
We have an article that you can follow to further isolate the random colors on the screen of your TV: https://www.sony.com/electronics/support/articles/00032635.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality
Blown away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 3yo Vizio 65 in. started having issues. I saw this TV a couple of yrs ago and salivated over it. The Sony 65” Bravia OLED is hands down the best tv I have ever owned. The screen is incredibly thin and light. There are warnings when you remove it from its box that it’s delicate and can become damaged. Clear pic, processes quickly, and has great sound. The set-up was so quick and easy. We connected it to our Vizio sound bar and I never knew how good my sound bar was bcz with my old tv the sound was less impressive. Don’t know how that can be but it’s true. We R looking forwards to PS 5 and this tv definitely will be able to produce the quality pic. I have my PS 4 connected and the pic is outstanding, game play has a faster reaction time without the previous delays I had experienced. I was a bit hesitant to pay the price but I’m glad I pulled the trigger. We have been in shelter in place so why not use it as an excuse to buy it?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi frstygrl35, Thank you for purchasing and choosing our Sony A8H OLED TV. We're very pleased to hear that you feel the A8H is the best TV you have ever owned. And good to know you're enjoying the picture and sound quality and you find it very easy to setup. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. -Sam
Started resetting randomly 7 months in after updat
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and it starts resetting itself randomly. Sony support is your standard jump through 100 hoops to file a claim
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sean,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that your TV resetting itself randomly. This usually is not the case with our premium TVs.
Since you already contacted our Support Team, we recommend following their instructions and waiting for an update. If you have other concerns or you need further assistance, please email the below information to socialsupport@am.sony.com so we can review your case.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent