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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2100 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality and vibrant colors of the 65" Class A8H Series OLED 4K UHD Smart Android TV. Many users also appreciate the reasonable price point and easy setup process. While some users express disappointment in the lack of HDMI 2.1 ports and the occasional issue with the remote control, the overall sentiment towards this TV remains positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,100 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome OLED Picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are wanting to buy an OLED, Beware, if 80% of your TV viewing is Cable TV, like Spectrum or Xfinity or Antenna Free TV, Sony is the only brand that can perform the best up conversion to bring you an amazing blurry free picture period! I bought the LG E9 65' Series and what a mistake that was, constant blurry picture and yes, even with Audioquest Ocean HDMI Cables and exchanging out 7 cable boxes. It was a great disappointment and come to find out, LG OLED's are tuned for gamers and internet streaming, any other viewing outside of the mentioned, they are terrible. With Best Buy 14 day hassle free exchange policy, I chose to exchange it for the 2020 Sony A8H OLED and in my opinion it is the BEST OLED money can buy but most importantly the quality of viewing that the X1 Processor delivers for cable TV viewing! If they can do this great on HD and under 1080 up-conversion, imagine how breath taking it is at 4k or Internet Streaming, which I have witness in my home, unbelievable, both of best worlds! YOU WILL NOT BE DISAPPOINTED!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 7of9, we are thrilled to hear that you are enjoying your A8H Sony OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. ~Ralph Sony_US

  • Rated 1 out of 5 stars

    Worst TV EVER

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this after having it only 8 months. Would never purchase another Sony again!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,

      We are sorry that you had an issue with your TV and that the unit had to be returned. This is definitely not the customer experience we want you to have.

      We will appreciate it if you contact us directly and provide more details about what happened by sending us an email with the information below to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the A8H:

      We hope you will consider Sony again in a future purchase.

      Thank you for letting us help assist you.

      Sincerely,
      Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Coming from another OLED and I am blown away.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had both a 55 inch LG C8 and B8 for almost a couple years. I thought for sure there was no way the picture could get any better. I moved and realized I needed a 65" as I am way further back from the TV at my new place. I was going to buy the CX because I loved the C8 so much but I thought I would try something different with the SONY after I saw it was on sale. This A8H is incredible! The colors are amazing and the detail is insane. Its a bigger TV and looks way better and detailed then the 55" C8. I stream youtube TV for my cable and I was blown away watching a football game from my college school. I haven't been to a game for a while and it felt like I was there as the colors were so accurate. The X1 chip is what they use for the 8K TV and the Upscaling is superb. Thanks to LG for making the screen but thank you Sony for the internals.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GETIT,
      Awesome! Thank you for such a great review. You definitely made the right choice! We're glad to know that you like the fantastic picture quality of the A8H Sony OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent image quality, thin bezel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent image quality, don't compare to other none OLED TVs, there is simply no comarsion. I have been watching my Panasonic 3D plasma TV for the past 10 yrs, always wonder why people buy LED/LCD TV, the colors are not right, the OLED is the only one that could match the color rendering, pure black is true. color is very vivid and real, sound quality is very good even without the external speakers, in terms of that you won't regret, however: There is some draw backs: It is very thin and you have to be careful when handle it, there is no paper manual like the old days, it is built in or go on line I don't like that. you may need some help to set it up like ARC audio return channel. only 4 HDMI ports, so you better have a receiver, for the price you pay, it worth every dollar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Longlake,

      It is really nice to hear you're happy and satisfied with the stylish design, features, and amazing picture quality of your new A8H Sony OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended.

      We will surely take note of your feedback as we always strive to make this a better experience.

      Thank you so much for purchasing our A8H and for choosing Sony!

      - Romeo Sony_US

  • Rated 1 out of 5 stars

    Worthless

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 3 months and already having trouble. No sound coming from TV.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Display, We regret to hear about the issue you are having with your A8H. This is usually not the case for our TVs nor the experience we want you to have. Let's try to isolate this issue by following the troubleshooting steps on the link below:



      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00023579



      If you are unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony Model Number:

      Additional Information regarding your experience with the A8H:



      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!



      Sincerely,

      Sam Sony_US

  • Rated 1 out of 5 stars

    so y oled

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned it wasnt next gen ready sobi returned for lg oled cx

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mike,

      Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

      We regret to hear that the unit had to be returned. We have a different model that will support the ATSC/NEXTGEN TV (ATSC 3.0) as well as HDMI 2.1. The XBR X900H series will receive a future software update to support the ATSC/NEXTGEN TV (ATSC 3.0). We value your input and appreciate your feedback. We hope you will consider Sony again in a future purchase.
      Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the A8H:

      We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

      Thank you for letting us help assist you.

      Sincerely,
      Vincent Sony_US

  • Rated 1 out of 5 stars

    bad tv

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    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ooo bad tco costly bad picture store help bad cant call terrible

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi teregen,

      Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.

      We are sorry to hear about your experience and that you are having a picture quality issue with your TV. This is definitely not the experience we want you to have. We can try playing videos and pictures from different sources to isolate the issue. Please ensure your TV has the latest firmware. The software update improves the general performance of your TV and includes key features, applications and bug fixes. Please test the TV again if you will get the same issue.

      May we contact you directly to assist you? If so, please email the below information to [email protected].

      Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the A8H:

      We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

      Thank you for letting us help assist you.

      Sincerely,
      Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vary nice pictures. I had some issues with the processor pictures freezing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Must have OLED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I have ever bought, should of bought 2. Great picture speed and excellent for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Oled

    Rated 5 out of 5 stars

    Oled forever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best tv I have ever owned. Oled is wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony OLED Go Buuuuur

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 years later after purchase and this is still one of the most beautiful displays and packages I have ever seen in a TV. Only thing you wont have with this is HDMI 2.1 which really only benefits gaming. Otherwise if you can still find this TV in stores at a deal, buy it. Dont even think about it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Unbelievable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy today to check out the Samsung Q90T and the Sony A8H. I went in with the expectation of buying the Q90T. However, I got overcome with the picture quality of the A8H --- both with 4k programming and non-4k programing. Now I understand why many say nothing compares to an OLED picture. I ordered the A8H. I can't believe I'm not disappointed in myself for spending so much money on a TV. It's that good. Unbelievable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boliviano, you made the right choice! We are thrilled to hear that you are enjoying your A8H Sony OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. ~Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great Sony OLED Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OLED is outstanding. I have the 90j, which I purchased 2 years ago and thought that that picture was unbeatable for a non-oled. I receive a lot of complaints on that tv but again this oled is even better. The blacks are much deeper the overall saturation of color, plus got an outstanding deal from Best Buy on cyber Monday and free flawless deliver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulieT! Glad that you liked the picture quality of your TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Enjoy! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Pictures don't get any better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought mine about 1-month ago. Love it. Setup was straightforward and easy. We traded from a slightly smaller Sony LCD. Pros: Best sound I have ever heard from a flat-screened TV. Best overall picture I have had in a TV. Upscaling is fantastic. We watch a lot of older shows and this Sony brings them to life. Bluetooth for sound. Great for listening with earbuds. No motion issues. Fast processor. Everything is lightning fast. Cons: Mediocre glare handling. Our LCD was much better. 1-star off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SonyTVFan, We are glad that you are having a great time with your new Sony Bravia and that you like most of its qualities. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. We also hope you will notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We appreciate your feedback. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Contrast

    Rated 5 out of 5 stars

    Worth Every Penny!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic purchase! OLED is sooo worth it for the contrast! Spoiled now.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Picture motion machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible experience best picture ever everything promised and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV EVER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV i have ever owned. Sony does a great job of using technology to perform better then the rest of the competition. There is a reason they cost more. Dont be fooled by just the basic specs. Look into the details when comparing

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Superlative product!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching and chasing the best TV on the market, I am pleased to purchase indeed THE BEST!! If you want the ultimate movie theater experience in your home, with mind-blowing picture/audio combo, this is the TV for you!! This TV will spoil your eyes and ears to look at only OLED and nothing else!! Trust me and do not think further!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OLEDfanatic, we are thrilled to hear that you are enjoying your A8H Sony OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. ~Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Sony smart TV. My last one had aged out of software updates and I got this one looking to go up a size from my 55 inch. The unbox and set-up took about 30 minutes. Most of the time was spent in adding apps and logging into them with my passwords. The android operating system made connection to the internet, google home, and sound bar seamless. The picture quality is awesome. Even on channels or apps that are not filmed for 4k it looks great. But when you se some of the beautifully filmed shows on the streaming services it will blow your mind. If I had anything to complain about it ould be that I would have preferred a differnt leg the ones that come with the tv required me to make some changes to the width of my mantle I rest my TV there as opposed to drilling into the brick work of my chimney to install a wall mount. But it was nothing that I could not address.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddie, We are thrilled to hear that you like the picture quality of your new Sony OLED TV and other features. Your A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. With Google Home, you can find and cast your favorite videos to your Sony TV, without lifting a finger. Your continued support means so much to us. We value your input and appreciate your feedback. Thank you for trusting Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv 3 yrs later. Only inconvenience is it needs an occasional hard reset.

    I would recommend this to a friend