Customer Ratings & Reviews
- Model:
- XBR65A8H
- SKU:
- 6401203
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional picture quality and vibrant colors of the 65" Class A8H Series OLED 4K UHD Smart Android TV. Many users also appreciate the reasonable price point and easy setup process. While some users express disappointment in the lack of HDMI 2.1 ports and the occasional issue with the remote control, the overall sentiment towards this TV remains positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Refresh rate
Deceptive "Specifications"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am TIRED of manufacturers and retailers such as Best Buy lying to our faces to sell a product. I went OUT OF MY WAY to make sure I was purchasing a 120hz NATIVE TV. Well, I got what I wanted...but turns out the 120hz is only at 1080p. So it will NEVER be used. What a waste of my time and money. DO NO TELL ME I AM PURCHASING A 4K TV WITH 120HZ IF IT IS ONLY AVAILABLE AT STANDARD HD. Unbelievable and unacceptable.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time delivery and very good TV. Works very well and picture is brilliant clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leon, That's really nice to hear. We are glad that you like the picture quality of your new Sony Bravia OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. We also hope you will notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for trusting Sony! Vincent
Terrible TV. Slow. Freezes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is so awful. After two years…it started to get so unbelievably slow, and freeze. Its terrible. It’s not the memory, or the cache. Too much money for this crap. Our cheap Roku lasting longer
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture quality. Everything I was hoping for
I would recommend this to a friendBrand response from SonyListens
Posted .Hei 1234, Thanks for your feedback. We are glad that you like the picture quality of your new Sony Bravia OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for your purchase. Enjoy! Vincent
- Cons mentioned:Reliability
Want a TV that lasts one year? Buy this Sony.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One year of use and this TV is completely dead. Will not turn on. Troubleshot issues myself using the manual and online suggestions, nothing has worked. Hours on the phone with Sony just to be told that I've already tried everything they would suggest. When the TV won't turn on, you are very limited with troubleshoot options. They will not honor warranty because purchase date was slightly more than 12 months ago - even though the TV has only been installed/in use for 11 months. Sony Representative attempted to recommend an authorized service provider, but there are none in my state. The Rep came back on the line with the name of a local place, and I asked if she just looked in google or the white pages for someone, and she responded yes. (!!) Sony has provided zero help and left this consumer feeling taken advantage of. Tried to escalate the issue with Sony, received call from their "director of National Customer Relations" who insisted their was no one higher than she is to help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Consumer8592,
We are really sorry about what happened. This is definitely not the experience we wanted you to have. For us to best assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
dead tv... good while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know its late for this review but here goes bought this xbr-65a8h in dec 2021 and is now just a brick in jan 2023. tv is completely dead and was told by geek squad cannot get parts and it would be cheaper to buy a new tv. over 2 grand you would expect to have a better quality tv and some longevity out of it, i guess not...nfg
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisB, Thanks for sharing your experience with the Sony 65 inch A8H 4k LED TV. We're sorry to hear that it stopped working. Is the indicator light blinking? Have you tried plugging the TV to other outlet? Kindly check the link below : https://www.sony.com/electronics/support/articles/00023331 It contains steps you need to perform to resolve the issue. Should you need further assistance, you may reach us at socialsupport@am.sony.com with the following information :
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Craig
Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. TV works great but we are having difficulty obtaining our points from the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy, We're sorry to hear that you're having difficulty obtaining your points from the purchase of the A8H Sony OLED TV. We apologize for the inconvenience. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thanks for choosing Sony! Jay
High Quality, 4K Smart T.V. Reasonably priced.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Smart 4K T.V. Satisfies all my expectations. Product details are very accurate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PleasedShopper, We are thrilled to know that you are satisfied with the quality your new Sony BRAVIA 4K OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for trusting Sony! Vincent
Fingers crossed for a major software update.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months the OS is no longer stable. Have to hard reboot the TV by unplugging the tv from the wall weekly to recover from crashes. Many times the Netflix app runs out of memory and the app will crash. AppleTV hdmi Dolby Atmos signal has a tendency to disable all Dolby Atmos audio for every input and output which is annoying, hard reboot is the only fix again. My 4 yr old LG OLED is more stable than this thing. At this price point the TV should have been better tested as it is clearly a defect at the OS, App, and firmware layers. I use Netflix, Prime, and Disney+ and nothing else on its interface.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SansaSnow454,
Thank you for choosing and purchasing Sony A8H Bravia LED Ultra HD TV.
We regret to hear that you are having issues with your Sony Bravia TV. This is usually not the case with our premium TVs. Please make sure your TV runs the latest firmware. We recently released an updated firmware for A8H: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/downloads. The software update includes key features, applications, bug fixes, and feature improvements. Feel free to test the TV again and verify if it resolves the issue.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sony A8H 65
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bright and vivid screen, easy user interface and great for movies!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theresnodanaonlyzuul, AWesome! We're glad you're enjoying the bright and vivid OLED display and intuitive Android TV UI of your Sony A8H. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. We also hope you will notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! -Sam
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my Sony Tv the quality is great and the sale people were wonderful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReginaC, We're very happy to hear that! Good to know you appreciate the quality of your A8H OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. -Sam
- Pros mentioned:Picture quality
XBR65A8x -- Three-years-only. Then dead.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me this unit --- XBR65A8F -- touting it as THE best unit in the line. Three years in, terminal failure. A call to Sony Concierge produced "it is out of warranty" and "we'll sell you another one for 25% off." Really??? I'm trying to figure out why I want another three-year TV. Now, to be fair, the picture was awesome ... yes. The sound was better-than-average for a full-width screen as well ... yes. The Android function was nifty as well. But this unit cost me an average of $1,100 per year. And when it failed, Sony insulted me with a paltry attempt at customer satisfaction. To be fair again, I haven't asked Best Buy what they'll do for me. (Hmmm, I'll try that now.) But my gut-reaction is: be leery of the Sony XBR-series (and arguably of the Sony brand itself.)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Troy, We regret to hear about what happened to your Sony Bravia TV. We apologize for any inconvenience this may have caused you. Please be advised that Sony provides a standard 1-year warranty for initial failures to be covered through repair or replacement by the manufacturer. Once the warranty expires, it will be the customer's responsibility to cover any repair or replacement cost on the unit: https://us.esupport.sony.com/support/s/service?language=en_US.
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you. -Vincent
do not by sony oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it died after 2 years and sony doesnt cover warranty. also it didnt look different from a good led tv
No, I would not recommend this to a friendBroke after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially happy and now it’s broken after 2 years… trying to research the options
No, I would not recommend this to a friend- Cons mentioned:Software
Super disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty when it works. When.. the software is garbage, interface is awful, glitchy & buggy from the beginning. It’s actually CRASHED A FEW TIMES! Settings change on their own, volume turns of requiring soft reset to fix... on and on the issues!! If I hadn’t thrown away the box it would have gone right back. ABSOLUTELY DISAPPOINTED IN SONY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ISOO, thank you for choosing and purchasing our Sony A8H Ultra HD Smart TV. We're sorry to hear that you have issues with your SONY unit. Please make sure the TV always has the latest software. You may check the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00119543
You may also follow these links to better isolate and fix the issue:
(Freezing/crashing when watching TV programs):
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00167132
(Freezing/crashing when watching streaming apps):
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00141896
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
- Cons mentioned:Reliability
The worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like many other users we had this TV for a little over 8 weeks before the screen would randomly black out and now it doesn’t work at all. Sony is going to replace within the next three weeks but it’s still disappointing when a brand new, pricey TV just stops working. There has to be a better option. Don’t buy this if you can help it. It’s just not reliable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UghSony,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an issue with your Sony TV. This is usually not the case with our premium TVs. It's good to know that you are now waiting for the replacement unit. Hopefully, you get the replacement TV as soon as possible.
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Cons mentioned:Remote control
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stay away. Problems with Remote that cannot be solved with With phone support. You will doing yourself a big favor by staying Far far away from Sony. This is not the Sony of old
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Junk,
We regret to hear you're experiencing some issues with the TV remote control. This is definitely not the buying experience that we want our customer to have. We would like to know a little bit more detail about the situation you faced with the TV remote and turn this into a better experience.
For troubleshooting information, refer to this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00244318
You may also find this help guide link helpful: https://helpguide.sony.net/tv/husltn1/v1/en-003/08-07_01.html
We want to make sure you get taken care of. For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Planned Obsolescence FAILED AFTER 1 YEAR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this TV for 13 months and a bright red line suddenly appeared last night! Its an obvious hardware issue and Sony Customer Service brick walled me with their 1 year warranty. Absolutely unacceptable for a TV of this caliber. I couldn't be more dissatisfied with the total experience. Avoid this TV and the Sony brand of OLEDs at all costs. I am hoping someone in the company sees this and reaches out but I won't hold my breath.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LB505,
Thank you for sharing your feedback on your experience using our A8H OLED 4K Ultra HD Android TV. We are sorry to learn you are experiencing display issues with your unit. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great. If you haven't yet, please try following the steps below to isolate the issue.
1. Check if the issue occurs when on the TV's Home screen.
2. Use the Picture/Sound symptoms feature of your TV to check the cause of the issue.
3. If the issue doesn't occur while on the home screen, and after performing the Picture/Sound symptoms, check if the screen has the bright red line while on a different input.
4. If you're experiencing the issue while using an external device, verify the physical cable connection between the TV and the device, as well as the device settings. If possible, try to use a different cable.
5. Restart the TV and check if the issue is resolved.
- Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
Additional troubleshooting steps can be be found on this article: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00032635
If the recommended steps do not help to resolve the symptom, please get in touch for further support.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Frustrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OMG, so tired of the problems this TV has givin me. Squigley lines, power cord wouldn't stay in and now it keeps going on and off, on and off, on and off. What a waste of money. I keep hoping it will just start working like I hear all these 5 stars worked. But it won't, this TV is awful, at least mine is. I've only been able to watch about twenty five hours of TV on this thing over 18 months. SMH
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ikeflo20,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are experiencing issues with your Sony OLED TV. This is definitely not the customer experience we want you to have. Please make sure your TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/articles/00119543. The update improves the performance of the TV and includes key features, applications, and bug fixes. To further isolate the issue, we can follow the guide from this link: https://www.sony.com/electronics/support/articles/00114471.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Wifi drops constantly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is defective. I bought it about 6 months ago and it would occasionally drop the wifi but now it happens every 5 - 10 minutes. The online chat has been no help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WiFi,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having a wireless network issue with your Sony Bravia TV. This is usually not the case with our premium TVs. Please make sure to perform a software update to download the latest firmware for your TV. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. To further isolate the issue, we can follow the guide from this link: https://www.sony.com/electronics/support/articles/00184183.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent