Customer Ratings & Reviews
- Model:
- K65S30
- SKU:
- 10672064
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv. Great visuals. Love that it has plenty of options on smart tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpiderMan, we're glad you love your new TV! Thanks for choosing Sony. ~Earl
Not The SONY We Knew
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Kept not recognizing remote buttons or voice. SONY wanted to do a HOT restart & we said no thanks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, GilB.
We are very sorry to hear about the issues you experienced with your K-65S30, particularly the unresponsiveness of the remote buttons and voice commands, which ultimately led to you returning the television. We understand how frustrating this must have been, and we apologize that the product did not meet your expectations for reliability and seamless operation.
While we believe a "hot restart" often resolves temporary software glitches, we respect your decision to decline the troubleshooting step and return the TV. Your satisfaction is our top priority, and we regret that we couldn't resolve the issue for you in a way you were comfortable with.
Thank you for providing this feedback, as it is valuable to us for product improvement.
Best regards,
Gus,
Sony Social Media Team
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great selection and pricing, picked it up same day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeR, we're glad you like our product. Thanks for choosing Sony. ~Earl
sony tv 65 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is nice . But a lot of issues with tv like a new channel guide that is hard to understand. Keep losing the volume and keeps putting subtitles on some chanels at random .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Smokey2020, thanks for choosing and purchasing our product. Glad you like it. We're sorry to hear that you have issues with your Sony unit. Please follow this link to isolate the issues on your new TV:
https://www.sony.com/electronics/support/articles/00200862?utm_source
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65S30
Thanks for choosing Sony. ~Earl
Yes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excelente !!! Best graphics ever I loveee playing movies !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoemyC, we're glad you love the picture quality of our product. Thanks for choosing Sony! ~Earl
New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hace 2 other TVs. They are Samsung, i wish I would have bought Samsung again instead of Sony because it wassimple to navigate through the settings.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Melt, we are sorry to know that the tv is not meeting your expectations in regards to the navigation, your feedback is greatly appreciated it as it helps to improve our products and make them a better option for you. Regards - Dominick
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv so far. I always buy Sony don’t trust other brands
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you love our product! Thanks for choosing Sony! ~Earl
Skip this TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst TV I ever had. Constantly disconnects from WIFI, Netflix and Youtube Constantly crash. The TV cannot stay connected to my sound bar as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DashawnD, thank you for taking the time to share your experience with your BRAVIA 3. We sincerely apologize for the issues you've been encountering, including the frequent disconnections from Wi-Fi and difficulties with your sound bar. We understand how frustrating this can be.
To assist you better, we highly recommend reaching out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
They can provide you with the necessary guidance to troubleshoot and resolve these issues effectively.
In the meantime, feel free to follow the steps outlined in these links: https://www.sony.com/electronics/support/articles/00184183?utm_source=glean
https://www.sony.com/electronics/support/articles/00137387?utm_source=glean
Thank you for being a valued Sony customer and we hope to have the opportunity to improve your experience.
Best regards,
Estefany
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size tv, but the picture quality isn’t the best. It’s definitely not the picture quality of the tv they showed me in the store. The sound quality is ok.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherW, thanks for choosing and purchasing our product. We're glad you like the size and sound quality of the BRAVIA 3. We're sorry to hear that you have an issue with the picture of your new Sony unit. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Please follow this link for more details:
https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03-09_01.html?hl=picture+quality
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65S30
Our BRAVIA 3 Smart TV is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting. ~Earl
Kevin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong TV for me to to review. I have a bravo 7 I will not writer a review until I have it
I would recommend this to a friendWasted $600
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for ONE MONTH. Wont turn on half the time, issues connecting to wifi, must unplug constantly…awful awful awful purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Savannah,
We regret to hear that you are not satisfied with the TV. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the TV is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/articles/00028577
Aside from unplugging the TV, performing a power reset on your router/modem may also help resolve the issue:
-Disconnect the power to your modem/router for at least one minute, then reconnect the power and wait for your modem/router to complete its connection to the internet. This procedure doesn't change any settings stored in the router. If you need specific information and instructions, check your modem/router manual.
Additional troubleshooting steps are also available on this link:
https://www.sony.com/electronics/support/articles/00184183
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00133631
If still not resolved, reset the TV to factory settings:
1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV.
2. Select Settings.
3. Select System → About → Reset → Factory data reset → Erase everything → Yes.
Hope this helps. If the issue is not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Disappointing Purchase and Customer Service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed by Best Buy October 2024. Disappointing purchase with no help from Best Buy. Video goes black while audio continues. Have to turn tv off and then back on again. Visited Best Buy with this concern and received NO HELP!!! Was promised that someone would call me back. That was 2 months ago. Cancelling my membership and will not spend another cent with this outfit. Senior Citizens beware!
No, I would not recommend this to a friendAvoid this model!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV fails to turn ON and requires the unit to be unplugged in order to Reset. This has happened a few times in 30 days since purchase and is frustrating! Unplugged sounds simple unless your outlet is located behind a wall mounted TV, then you have to reset using the circuit breaker! UGH!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danny, we're sorry to hear that you have an issue turning on your Sony unit. This not usually the case for our BRAVIA TVs. We will do our best to help you out. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00153674?utm_source
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65S30
Sincerely,
~Earl
Terrible TV - do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is garbage. There’s something really wrong with it — the picture intermittently decides to display upside down. Calling the Geek Squad and returning this junk for a better model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BethB,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you experienced with your K65S30 TV, which occasionally displayed the picture upside down, leading you to ultimately return it.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Fuzzy picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went with Sony because that’s what we have had for the last 20 years. We got it home and the picture was fuzzy as if it was a 10 year old TV. We ended up returning it the next morning. Entry level TV. Not great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SandyP, thanks for choosing and purchasing our product. We're sorry to hear that you have a picture issue with your new TV. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/articles/00032635?utm_source
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65S30
~Earl
Lousy TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted 3 months then went dead—Sony tried to repair but lasted only 2 weeks before lost picture again!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GeekSquadUser,
We're very sorry to hear about the issues you're experiencing with your BRAVIA 3 TV. We can imagine how frustrating it must be to have the TV fail again so soon after a repair.
The situation you've described is definitely not the experience we want for our customers. We stand by our products and want to make sure this is resolved for you.
To get this sorted out, your best next step is to contact our support team again. They have access to your case history and can review the details of the previous repair attempt. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany
Saddened
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve now returned the TV twice bc of the i WiFi card not working
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, CM45,
Thank you for letting us know about this situation and your thoughts towards the unit. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thank you for considering Sony products. Best regards.
-DiegoV
Horrible tv and customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase and service I have ever received from Best Buy and geek squad. 65 inch Sony tv broke within days of installation outside. No one ever even watched it. Geek squad came back and said it was working when they left and maybe a bird hit it. Lost all my money. I never want to shop at Best Buy again after 20yrs.
No, I would not recommend this to a friendNot impressed with this product at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with sound and picture. We are pretty disappointed with our purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, MariaB,
We are truly sorry to hear that you are having some inconveniences with you BRAVIA 3. This is definitely not what we would like you to go through.
For us to further assist you and get the situation resolved as soon as possible, please contact us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. The Technical team will be more than glad to assist with any issues presented.
We appreciate the understanding, thank you for choosing Sony!
-DiegoV
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv does not power on and in store personal at SW Military refuse to help as incident was 4 days past 14 days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElsieS, We are sorry to hear about the no power issue you are having with your Sony Bravia 3. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/articles/00153674
If the issue continues after completing the troubleshooting steps, your TV may require service. For further assistance, please contact us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam