Customer Ratings & Reviews

Hi SandyP, thanks for choosing and purchasing our product. We're sorry to hear that you have a picture issue with your new TV. Please isolate the issue by following this link:

https://www.sony.com/electronics/support/articles/00032635?utm_source

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65S30

~Earl

Hello BethB,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you experienced with your K65S30 TV, which occasionally displayed the picture upside down, leading you to ultimately return it.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi GeekSquadUser,
We're very sorry to hear about the issues you're experiencing with your BRAVIA 3 TV. We can imagine how frustrating it must be to have the TV fail again so soon after a repair.

The situation you've described is definitely not the experience we want for our customers. We stand by our products and want to make sure this is resolved for you.

To get this sorted out, your best next step is to contact our support team again. They have access to your case history and can review the details of the previous repair attempt. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany

Hi, CM45,

Thank you for letting us know about this situation and your thoughts towards the unit. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Thank you for considering Sony products. Best regards.
-DiegoV

Hi, MariaB,

We are truly sorry to hear that you are having some inconveniences with you BRAVIA 3. This is definitely not what we would like you to go through.

For us to further assist you and get the situation resolved as soon as possible, please contact us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. The Technical team will be more than glad to assist with any issues presented.

We appreciate the understanding, thank you for choosing Sony!
-DiegoV

Hi CraigP. We're sorry to hear you went through this. This is not the experience we want you to have with our products. We'll definitely take care of your situation if you can reach us directly at Sony Electronics 800-222-7669. Monday through Friday, 10:00 AM to 7:00 PM ET. -Milton

Hi ElsieS, We are sorry to hear about the no power issue you are having with your Sony Bravia 3. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/articles/00153674

If the issue continues after completing the troubleshooting steps, your TV may require service. For further assistance, please contact us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Regards,
Sam

Hi Dead. We're sincerely sorry to hear about the issue with the K65S30 TV. Given that the support legs were not adequate for the product, and it caused the TV to fell down, please get in contact with us via email to provide you better assistance on this matter. Send your name, username, model number, issue and telephone number to socialsupport@am.sony.com. Thank you. Regards. -Jenn

Hi NathanH,

We are thrilled to hear that you're enjoying the intuitive interface and the seamless integration with your PS5! It’s great to know the picture quality is meeting your expectations for both movies and gaming.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MarkA!
It brings us great joy to hear that your new K-65S30 looks so good on your wall.

Thanks for choosing Sony!
Best regards,
Estefany

Hi JillB!
We are immensely pleased to hear that you love the picture and the vibrant colors on your new BRAVIA 3!

This model features the 4K HDR Processor X1 for vibrant, lifelike colors and Motionflow XR to keep fast action smooth. It also uses Triluminos Pro to display over a billion accurate colors for a truly natural look.

We're glad you chose Sony!
Best regards,
Estefany

Hi AlanB,

We are thrilled that your BRAVIA 3 is delivering such a realistic and fantastic picture! It is also great to hear that you are enjoying the simplified remote and the sleek, flush-surface design of the cabinet.

Thanks for choosing Sony.

Best regards,
Eliab

Hello MichaelD,

Thank you for choosing Sony!

We're honored to hear that your K65S30 TV is amazing and offers such great value. It means a lot to us that our product stands out for you. We hope it continues to bring enjoyment and quality to your viewing experience.

Best regards,
-Fred

Hi Maineman,

We are pleased to learn that you and your wife are enjoying your new BRAVIA 3! It is wonderful to know that the TV has found a perfect spot in your home and that you are finding such great value in the picture quality and features. We also truly appreciate the helpful tip regarding the stand width; sharing that kind of practical advice is incredibly useful for other members of our community who are planning their own home theater setups.

Thank you for making Sony part of your home and your family's entertainment.

Best regards,
Dominick

Hi Racer41,

We are thrilled to hear that the BRAVIA 3 is such a significant upgrade from your previous 720p plasma! It’s great to know you're enjoying the convenience of the built-in Google TV interface. While the TV speakers can sometimes sound a bit thin compared to a dedicated setup, we are glad your Polk system is providing that extra punch to match the 4K picture.

Thanks for choosing Sony.

Best regards,

Eliab

Hi BereketH, Thanks for the great review! We're thrilled to know that your Sony BRAVIA 3 TV's picture and sound quality satisfies you. It's great also to know that you find its performance reliable and excellent. Thank you for trusting Sony! - Maria

Hi AlejandraP,

We are elated to hear that you are so impressed with your new television and that you feel you got a great value!

It is wonderful that you're enjoying the smart features and the user-friendly Google TV interface, which we designed to make finding your favorite movies and apps faster than ever. We strive to provide that "best" Sony experience at every price point, and hearing that the BRAVIA 3 hit the mark for you is fantastic.

Thank you for trusting Sony to provide your home with a top-tier smart TV experience!

Regards,
Dominick

Hi BrandonBookard, we're glad you like the picture quality of your new TV! Thanks for choosing Sony. ~Earl