Customer Ratings & Reviews
- Model:
- K65S30
- SKU:
- 6578579
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent picture quality of the 65" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024), as well as its ease of use and great color. Some customers have reported issues with connectivity and the remote control. Overall, customers feel it is a great TV for the price and appreciate the easy setup.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size tv, but the picture quality isn’t the best. It’s definitely not the picture quality of the tv they showed me in the store. The sound quality is ok.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherW, thanks for choosing and purchasing our product. We're glad you like the size and sound quality of the BRAVIA 3. We're sorry to hear that you have an issue with the picture of your new Sony unit. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Please follow this link for more details:
https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03-09_01.html?hl=picture+quality
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65S30
Our BRAVIA 3 Smart TV is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting. ~Earl
- Cons mentioned:Connectivity
Wasted $600
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for ONE MONTH. Wont turn on half the time, issues connecting to wifi, must unplug constantly…awful awful awful purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Savannah,
We regret to hear that you are not satisfied with the TV. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the TV is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/articles/00028577
Aside from unplugging the TV, performing a power reset on your router/modem may also help resolve the issue:
-Disconnect the power to your modem/router for at least one minute, then reconnect the power and wait for your modem/router to complete its connection to the internet. This procedure doesn't change any settings stored in the router. If you need specific information and instructions, check your modem/router manual.
Additional troubleshooting steps are also available on this link:
https://www.sony.com/electronics/support/articles/00184183
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00133631
If still not resolved, reset the TV to factory settings:
1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV.
2. Select Settings.
3. Select System → About → Reset → Factory data reset → Erase everything → Yes.
Hope this helps. If the issue is not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Disappointing Purchase and Customer Service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed by Best Buy October 2024. Disappointing purchase with no help from Best Buy. Video goes black while audio continues. Have to turn tv off and then back on again. Visited Best Buy with this concern and received NO HELP!!! Was promised that someone would call me back. That was 2 months ago. Cancelling my membership and will not spend another cent with this outfit. Senior Citizens beware!
No, I would not recommend this to a friendAvoid this model!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV fails to turn ON and requires the unit to be unplugged in order to Reset. This has happened a few times in 30 days since purchase and is frustrating! Unplugged sounds simple unless your outlet is located behind a wall mounted TV, then you have to reset using the circuit breaker! UGH!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danny, we're sorry to hear that you have an issue turning on your Sony unit. This not usually the case for our BRAVIA TVs. We will do our best to help you out. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00153674?utm_source
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65S30
Sincerely,
~Earl
Terrible TV - do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is garbage. There’s something really wrong with it — the picture intermittently decides to display upside down. Calling the Geek Squad and returning this junk for a better model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BethB,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you experienced with your K65S30 TV, which occasionally displayed the picture upside down, leading you to ultimately return it.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Fuzzy picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went with Sony because that’s what we have had for the last 20 years. We got it home and the picture was fuzzy as if it was a 10 year old TV. We ended up returning it the next morning. Entry level TV. Not great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SandyP, thanks for choosing and purchasing our product. We're sorry to hear that you have a picture issue with your new TV. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/articles/00032635?utm_source
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65S30
~Earl
Lousy TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted 3 months then went dead—Sony tried to repair but lasted only 2 weeks before lost picture again!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GeekSquadUser,
We're very sorry to hear about the issues you're experiencing with your BRAVIA 3 TV. We can imagine how frustrating it must be to have the TV fail again so soon after a repair.
The situation you've described is definitely not the experience we want for our customers. We stand by our products and want to make sure this is resolved for you.
To get this sorted out, your best next step is to contact our support team again. They have access to your case history and can review the details of the previous repair attempt. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany
Saddened
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve now returned the TV twice bc of the i WiFi card not working
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, CM45,
Thank you for letting us know about this situation and your thoughts towards the unit. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thank you for considering Sony products. Best regards.
-DiegoV
Horrible tv and customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase and service I have ever received from Best Buy and geek squad. 65 inch Sony tv broke within days of installation outside. No one ever even watched it. Geek squad came back and said it was working when they left and maybe a bird hit it. Lost all my money. I never want to shop at Best Buy again after 20yrs.
No, I would not recommend this to a friendNot impressed with this product at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with sound and picture. We are pretty disappointed with our purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, MariaB,
We are truly sorry to hear that you are having some inconveniences with you BRAVIA 3. This is definitely not what we would like you to go through.
For us to further assist you and get the situation resolved as soon as possible, please contact us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. The Technical team will be more than glad to assist with any issues presented.
We appreciate the understanding, thank you for choosing Sony!
-DiegoV
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv does not power on and in store personal at SW Military refuse to help as incident was 4 days past 14 days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElsieS, We are sorry to hear about the no power issue you are having with your Sony Bravia 3. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/articles/00153674
If the issue continues after completing the troubleshooting steps, your TV may require service. For further assistance, please contact us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
It Sonys best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for three days then no picture. Went through all the reset steps and decided to return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigP. We're sorry to hear you went through this. This is not the experience we want you to have with our products. We'll definitely take care of your situation if you can reach us directly at Sony Electronics 800-222-7669. Monday through Friday, 10:00 AM to 7:00 PM ET. -Milton
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The support legs are not adequate for this product. Tv fell and was trashed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dead. We're sincerely sorry to hear about the issue with the K65S30 TV. Given that the support legs were not adequate for the product, and it caused the TV to fell down, please get in contact with us via email to provide you better assistance on this matter. Send your name, username, model number, issue and telephone number to socialsupport@am.sony.com. Thank you. Regards. -Jenn
- Pros mentioned:Picture quality
Good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."I'm impressed with the Sony TV. The picture quality is top-notch, and the sound is also great. I appreciate you choosing this Sony TV for its reliability and excellent performance. Thank you for purchasing this high-quality product."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BereketH, Thanks for the great review! We're thrilled to know that your Sony BRAVIA 3 TV's picture and sound quality satisfies you. It's great also to know that you find its performance reliable and excellent. Thank you for trusting Sony! - Maria
- Pros mentioned:Picture quality
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional quality tv! Crystal clear picture you will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonBookard, we're glad you like the picture quality of your new TV! Thanks for choosing Sony. ~Earl
- Cons mentioned:Connectivity
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is really not even close to being worth what it cost. It was a lot of work to get it home, unboxed, and set up, to now decide that I want to return it. I can't believe Sony is selling such a product. The Google aspect of it is worthless. It was a pain in the butt to connect Sonos speakers (also wouldn't recommend them as it's definitely not as good as a true surround sound). You cannot be in the middle of a movie and go into settings on the TV, because there's no way to get back to the movie... you have to click Home and then start the movie again. It goes to a black screen that says no channel stored and I've tried changing that setting with no luck. There are lots of different options in the menus that are grayed out. The HDMI input settings are weird. It doesn't have eARC. The picture quality is no better than that of a $300 TV. These are just a few of the things that I can think of right off hand. I am so disappointed!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BadBadBad, we're genuinely sorry to hear about the multiple inconveniences you've faced with the Sony - BRAVIA 3. We understand how frustrating this must be. We'd like to share with you some steps that can help in resolving the issues you've experienced.
1- You do the have the option to go into settings while watching the movie and then come back. While you're watching the movie you can press the Quick settings button (gear icon on the remote) and then access settings, and if you want to go back to the movie, you can press the back button (Curved arrow pointing to the left on the remote). Then the movie or show should be able to resume.
2- The "No channels stored" message is because you may be pressing the TV button on the remote. This button by default is set to display the Antenna input, and if you do not have an antenna connected it will display the message "No channels stored". If you'd like to change this and make the TV button to display another input, you can go to Settings > channels and inputs > TV button shortcut > select the desired input
3- The TV does have an eARC port. That is located at the back of the TV on the HDMI 3 port. You can verify this by looking at your Startup Guide: https://www.sony.com/electronics/support/res/manuals/5057/308b7c36e4e42834d642b02bf8e21001/50579321M.pdf
4- In regards to the picture quality, the TV allows you to customize the picture settings to your preference so you can find the best one that fits your needs. Here is a guide on how to do it: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
Also we'd like to share with you a Help Guide that will help you in connecting external devices and will explain the different settings and options available in the TV. You can check that in here:
https://helpguide.sony.net/tv/lusltn2/v1/en-003/index.html
We really appreciate your feedback and truly hope that these steps help you to understand how the TV works and resolve the multiple issues you've had. If you still require further help our technical team is available through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Picture quality
Need to reset every time I turn it on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a Samsung customer for many years. This time I tried Sony. The Image at the store looks good. Later I connected everything in home. Seems okay. Then sadly next day when I turned on the brightness it was extremely high. I reset it thinking will fix the issue. It did. Until next day turned again and it was the same issue. I decided to return it. And got a Samsung again. Also I don’t like the google in the tv. Sorry Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaG, we're sorry to hear that you had returned your Sony unit. It is recommended to follow this link when dealing with picture issues:
https://helpguide.sony.net/tv/Iusltn2/v1/en-003/08-02_04.html
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
- Pros mentioned:Price
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Excellent product, for a great price. Would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS, we're glad you like our product! Thanks for choosing Sony. ~Earl
Color dull
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice TV however, the picture is not as crisp and vivid as my last Bravia television. It seems to have a yellowish orange tint. I would recommend this TV to others as it is a nice television for the money. No
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyW, Thanks for sharing your experience with the Sony Bravia 3 LED 4K TV. There are picture settings available in the TV menu that you can choose from depending on your preference. You can also adjust the color, brightness and other settings. Hope this helps. Thanks for choosing Sony. -Craig
Had this tv for only a month and it is not worth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this tv on March 21 and since then the tv has been glitching and giving us sound but a black screen when we are on the YouTube app. It happened about 6 times since we bought it. Then today we were not able to see anything on the screen for every app until we unplugged it. I don’t like this tv because of it. It’s on the pricier end and is Sony so I was expecting more but I am disappointed. Will be returning because we don’t want to keep unplugging the tv every time we want to watch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NaytonL,
Thank you for taking the time to share your feedback regarding your experience with the K65S30 TV. We sincerely apologize for the issues you’ve encountered, particularly with the glitching and black screen while using the YouTube app.
We would like to investigate this matter further and offer assistance in resolving the issue you’re facing. If you’re open to it, please reach out to our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can provide you with troubleshooting steps.
We appreciate your feedback, as it helps us improve our products and services. Thank you for being a valued Sony customer and we hope to have the opportunity to restore your faith in our brand.
Best regards,
Stephanie