Customer Ratings & Reviews
- Model:
- K65S30
- SKU:
- 6578579
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent picture quality of the 65" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024), as well as its ease of use and great color. Some customers have reported issues with connectivity and the remote control. Overall, customers feel it is a great TV for the price and appreciate the easy setup.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Great picture but horrible TV WIFI
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but horrible TV. This TV drops WIFI constantly and seemingly no fix from Sony (I am very tech savvy). I have tried everything and no luck. I have been using my mobile hot spot as a work around but now I am selling the TV, will never buy a Sony again. I have a cheaper TCL Google TV and it works perfectly with my WIFI.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonB, We're truly sorry for the inconvenience. If you still have the TV, you may reach out to our support team for immediate assistance. If they found out that your TV has factory defect, they can initiate repair following warranty guidelines.
Sincerely, -Craig
- Cons mentioned:Connectivity
Total disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the most horrible investment I have ever made. I would never ever ever buy other Sony product after buying this TV. It constantly loses connection, and is an absolute resource hog, and it runs extremely slowly and can’t maintain connection to a router. Additionally, I have a very fast fiber connection with frontier and it does not work at all half the time. Total disappointment in this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyersremorse,
Thanks for reaching out to us with your concern. We regret to learn the you've been running into network issues on your TV. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet.
https://www.sony.com/electronics/support/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/articles/00133631
For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Craig
Don’t Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv disconnects from surround sound every time I turn on. So I have to unplug and plug surround sound back up for it to connect again. I often also have to unplug tv because when trying to play a movie or something picture and sound delays. It’s irritating having to do this every time. I watch tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the BRAVIA 3, ErikC. We're sorry to hear that you are experiencing issues with your TV disconnecting from your surround sound and having to frequently reset your system. Here are some steps you can try to resolve the sound and delay issues:
1. Perform a power reset of your TV and soundbar or audio system. Turn off both devices, disconnect the power cords, leave them disconnected for two minutes, then reconnect the power cords and turn on your TV first followed by your audio system.
2. Check and verify your cable connections (HDMI, optical, or analog). Ensure that the cables are in good condition and securely connected.
3. Update both your TV and soundbar or audio system to the latest software version to ensure all bug fixes and improvements are applied.
4. Make sure the Control for HDMI (HDMI CEC) is set to ON on both the TV and the audio device. If the connected device has settings for Audio Return Channel (ARC) or TV Audio Input mode, set them to ON or Auto.
5. If using HDMI ARC or eARC, ensure that the HDMI cables are properly connected to the matching ARC or eARC ports on both the TV and the soundbar or audio system.
6. If using an optical audio cable, verify that both the TV audio output setting and the audio device settings are correctly configured.
These steps can help address the disconnecting issue and improve the overall functionality of your audio system with your TV. If the problem persists, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further.
Thanks for considering Sony products, your experience matters to us and we’re committed to resolve this issue.
Gus