Customer Ratings & Reviews
- Model:
- K65XR80
- SKU:
- 10101595
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Terrible Delivery/installation process
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase process in the store was good. This comment is on the awful installation and delivery customer service only. I can't find another way to communicate this. Had a 9-1 window yesterday. I called at 12:50. He pointed out 3 times that they are still within the 9-1 window. After I explained there were only a few minutes left, he tried multiple times to contact the drivers. After telling me 3 times that he couldn't get a hold of them, he also told me they are in transit and also that they were dealing with an urgent issue. Which is it? He tells me the delivery day is 7AM to 7PM and i should keep my phone line open. I also talked to delivery services. It was a better conversation, but didn't get anywhere. I call back 2 hours later she tells me they have to reschedule. Nobody contacted me throughout this to let me know anything. In all 3 conversations, my inner "Karen" requested a supervisor. The first guy said i would just get the same answer but eventually told me i would get called back. Second said the same. The 3rd was surprised that nobody called me back. Still nothing. Even with the error, they had no interest in accomodating my schedule to expedite delivery so its now pushed back until 12/9. They also won't discuss remediation until the installation is complete. Terrible customer service all around after the purchase.
No, I would not recommend this to a friendGreat TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be the best OLED tv I have ever owned.And this is the third one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaR,
Thank you so much for your positive feedback! We're delighted to hear your satisfaction with your new BRAVIA 8 OLED TV. Thanks for choosing Sony! - Kris
Image quality is stupendous!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works really well with my PS5 and Xbox. I have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elbalaska, Congratulations on your new Sony BRAVIA 8 TV! We're happy that it works well with your PS5 and Xbox. Thank you for the review and for choosing Sony! Enjoy! -Maria
Brivia tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with Best Buy, employees are very knowledgeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alecgonzales, Thank you for giving the Sony BRAVIA 8 a perfect rating! We're glad you had an amazing shopping experience. Thanks for choosing Sony! -Sam
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv glad we got the oled perfect for our small cabin
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanitaD, Thank you for your positive feedback on the BRAVIA 8! We're thrilled to hear that you are enjoying your new TV and that it fits perfectly in your small cabin. Thanks for choosing Sony! -Sam
Love this TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I have been a fan of Sony TV's for years. This smart TV is the best yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newie, Perfect! We're thrilled to hear that you are enjoying your new Sony Bravia 8!. It's always wonderful to hear from long-time Sony fans, and we're glad that this model has met your expectations. Thanks for choosing Sony! -Sam
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great buy, I hope to have it for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaM,
Awesome! We're glad that your investment with your new BRAVIA 8 TV is worth it. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Bravia 8
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as sharp as expected. Remote not great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review regarding the picture quality and remote of the K65XR80. To help improve the sharpness of your picture, you might want to consider adjusting the picture settings on your Android TV. This can include tweaking aspects such as brightness, contrast, and picture mode which can greatly enhance the viewing experience.
For the remote control concerns, if the remote is not functioning as expected, you might want to troubleshoot it or consider checking if there are any updates available for your TV that could improve its performance.
If the adjustments do not yield satisfactory results, please feel free to reach out for further assistance or support options. Your feedback is valuable, and we are here to ensure you have the best experience with your Sony electronics.
Contact us:
Send your name, username, model number, issue, and telephone number to socialsupport@am.sony.com
Troubleshoot remote issues: https://www.sony.com/electronics/support/articles/00006827
Troubleshoot picture issues:
https://www.sony.com/electronics/support/articles/00190409
Thanks for choosing Sony, and we hope those articles may be helpful, if they don't, you can always contact us, and we'll be more than happy to assist you!
Gus
Charles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.promised service at 0.00 $ never happened after sales complete
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, thanks for your comment!
About the service, Sony provides 1 year warranty. This warranty includes defects in materials or workmanship and ensures that the TV will perform as expected under normal use conditions. If your TV malfunctions within the first year, Sony will repair or replace the unit, it will depend on the issue.
Troubleshooting and Service:
Before initiating service, troubleshooting with the customer is necessary.
Sony provides part and accessory replacement instructions for in-warranty items directly through their partners like Encompass Supply Chain Solutions Inc. (for the US) and Microland (for Canada).
Replacement and Repair:
If repairs are deemed necessary, Sony may repair the TV, provide a replacement with a comparable model or, in some cases, issue a reimbursement check.
If you have any inconvenience with your TV please, email the below information to socialsupport@am.sony.com. Name: Best Buy Username: Model Number: Issue: Telephone Number.
— Gus
Sony Bravia and Sonos sound.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sales help and great installation. Very professional all the way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidK, thank you for the 5 stars! We are very pleased that you're now enjoying your new Sony BRAVIA 8 TV. Congratulations on your purchase, and thank you for choosing Sony! - Maria
sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the remote could be bigger and more self explanitory
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodneyM,
Amazing! It's wonderful to hear that you love the overall performance and smart Google TV features of your BRAVIA 8. Your feedback regarding the remote control is extremely important to us and is very much appreciated.
We do have good information about remote control buttons and available features for a Google TV on this link here: https://www.sony.com/electronics/support/articles/00260979
Thanks for giving the product a perfect rating and for choosing Sony! Enjoy! -Jess
My new Sony 65” Bravia OLED tv is a lemon
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have called Sony service several times to have them fix issues with my new Bravia 65” TV. The TV screen will freeze and then turn off and restart. This is happening 3 to 5 times daily. There are times that when I try to turn on the Television and tv is just a black screen, I have to unplug and the plug tv back in for it to turn on. Sometimes when trying to login to Hulu, it will not login. I have to unplug tv and then plug back in to be able to get Hulu to work. There have been 3 times that the tv will just start showing subtitles. I checked out all settings and nothing is turned on for subtitles. I had to uninstall Hulu and then reinstall Hulu to remove subtitles. My last phone call to Sony service on Saturday January 18, 2025 ended with Sony service informing me that I need to call back on Monday to speak to Sony customer relations about a replacement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisC,
Thank you for bringing this matter to our attention. We apologize for the unexpected issues you are encountering with your TV, including its intermittent power cycling and random freezing. This is certainly not the buying experience we aim to provide for our customers, and we fully understand your frustration. We would like to examine your case more closely to gather additional details regarding your previous conversations during your call. We also recommend checking the downloads section of your model's support page regularly for updates on any improvements.
We are keen to assist you further. To facilitate this process, kindly email us at socialsupport@am.sony.com with the following information:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:
You can also click the link below or call our Product Support directly at 239-245-6354.
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
Jess
Very Grainy for Most Movies before 2020
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're watching a movie from before 2020, even its 4K, it will look very grainy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sean,
We’re sorry to hear about the graininess in older films; this often happens because the XR Processor is faithfully reproducing the original film grain intended by the director. To smooth the picture, press the Quick Settings (gear icon) on your remote and go to Picture > Clarity, then adjust Random noise reduction and Digital noise reduction to "Low" or "Medium."
For steps on adjusting these settings, you can find the guide here: https://www.sony.com/electronics/support/articles/00114142
Thanks for choosing Sony.
Best regards,
Eliab
Smart TV not smart enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call Sony help line within first 2 weeks. TV looped and required rebooting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyB,
Thank you for sharing your experience. We’re sorry to hear about the initial challenges with your Sony BRAVIA 8 TV. Your feedback is important to us, and we’re glad you reached out to our support team for assistance. If you encounter any further issues, please don’t hesitate to contact us. We’re here to help!
Thank you for choosing Sony. -Maria
Perfect TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman did a great job. This TV is perfect for my family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonHenderson Excellent service! We're also glad that you are enjoying your new TV. Thank you for choosing Sony. Erin
- Cons mentioned:Brightness
Salesman thought this tv was an excellent choice,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not crisp, color is fair. Might return it’s not up to standard!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StevenK,
We apologize that you are not satisfied with the picture quality of your new BRAVIA 8 TV. We can help you troubleshoot this by adjusting the picture settings.
The TV comes with various Picture Modes, such as Standard, Cinema, or Custom, which can significantly affect the colors and sharpness. We recommend checking the Clarity and Brightness settings as well to make sure they're configured to your liking. Sometimes, the source of the content (e.g., streaming app, cable box, or a Blu-ray player) can also impact the picture quality.
If you would like to troubleshoot further, please contact one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for considering Sony products.
Best regards,
Eliab
Unwanted functions occurs on its own
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased this Bravia8 TV and it’s been a nightmare. The first day after it was installed I turned it off and went to the store. When I came back the tv was on. A few days later the tv would turn off and back on. Then it would turn off and reboot itself or try to turn on but would click on off on off etc. At times the picture would freeze yet you could still hear talking. Sony support instructions said to unplug it for 1 minute and plug in again. The picture is too dark. Night scenes of a movie you can barely see anything. I contacted Sony Support and the person helping me took over control of my remote and disabled a few things that were never turned on in the first place. She even attempted to brighten the screen. A couple days after that the tv started turning it self off and on again. Well that was it. I contacted Best Buy and purchased another tv (Samsung) in exchange for this one. I once thought Sony had one of the best tvs but not so much now. It’s quality has definitely changed. Best Buy understood my issues and assisted me with a smooth exchange.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanetteJ, We’re sorry to hear about your experience with the BTAVIA 8 TV. This isn’t the quality we strive for, and we appreciate you giving our support team the opportunity to assist. We understand how frustrating these issues must have been and regret that the TV didn’t meet your expectations. Your feedback is invaluable and helps us identify areas for improvement. While we’re glad Best Buy provided a smooth exchange, we hope to have the opportunity to earn your trust again in the future. Thank you for sharing your experience. -Maria
Sony Bravia 2024 does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been almost a month since the Geek Squad set up my TV on 11/27 and it is still not working (sometimes no volume, or no picture). Another Geek Squad tried to re-program my Harmony on 12/5 but they did not have a computer with Windows. They said they would be back soon and I still haven't heard from them. I now have another Geek Squad appointment on 12/24. If they cannot get my Harmony set up we will have to explore returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SherylO,
Thank you for reaching out to us with your concern. We’re truly sorry to hear about the inconvenience you’re experiencing with your Sony BRAVIA 8 TV. This is not the experience we want for our customers, and we are committed to making it right for you.
To assist you better, we would appreciate any additional details regarding your setup and the issues you’re facing.
Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA TV:
Thank you for your patience, and we look forward to improving your experience!
Sincerely,
Maria
Happy happy happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV and the Geek Squad installation and instructions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlaM Great service! We're also glad that you are happy with your purchase. Thank you for choosing Sony. Erin
- Pros mentioned:Picture quality
Picture quality if good....support is awful
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is absolutely terrific....when the tv is not randomly shutting itself off. 3 phones calls to Sony support and still no solution. I will NEVER buy another Sony TV again. Geek Squad is completely useless until the TV is out of the manufacturer's warranty. So I have to deal with a broken TV for a year before anything can be done about it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hewi, we're genuinely sorry to hear about the issues you've experienced with your Sony - BRAVIA 8. While we're glad the picture quality has impressed you, the random shut-offs are certainly not what we want for our customers. We apologize that your previous support calls haven't resolve the problem. Please allow us to evaluate your case and make this right for you. You can email the information below to socialsupport@am.sony.com so we can work closely with you to find a solution.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
Case number:
We appreciate your feedback, and thank you for considering Sony products!
Best regards,
Dominick