Customer Ratings & Reviews

Hi TimH,

We are genuinely sorry to hear about the absolutely terrible experience you've had with three BRAVIA 8 OLED TV deliveries and the subsequent setup issues. This is incredibly disappointing and far from the quality and support Sony aims to provide. We sincerely apologize for the frustration, wasted time, and inconvenience this has caused you.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Eliab
Sony Social Support

Hi Nimish,

Thank you for sharing your feedback! We're glad to hear you think you Sony BRAVIA 8 TV is great, but we're sorry to learn about the issue you experienced. We'd love to learn more about what happened to better assist you.

Could you tell us a bit more about the problem—such as what stopped working and any error messages or symptoms you noticed? With more details, we can help provide some guidance or next steps. Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi John,

Thank you for your time writing this review. We apologize for the difficulties you've encountered with the BRAVIA 8 and audio receiver when changing inputs. To better assist you, we would appreciate it if you could provide us with more details about the situation you experienced with the TV. This issue may stem from a setting on either the TV or the connected device (audio system). It's possible that the communication between the devices has become unstable, particularly regarding eARC/ARC audio switching.

If you haven't yet, try enabling or disabling HDMI-CEC. Make sure both devices have the latest firmware. Set audio output to "Audio System" in TV settings. Use a premium high-speed HDMI cable. Wait a few seconds after switching inputs. Reset both devices if needed. We have a set of troubleshooting steps that could help address various issues, particularly if you're experiencing no sound from your audio system's speakers, or if the Control for HDMI, ARC settings of your audio system, and BRAVIA Sync settings on your TV are not working properly.

You may refer to this helpful link: https://www.sony.com/electronics/support/articles/00173195

If problems persist, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi JMerrill87,

Thank you for bringing this issue to our attention. We understand your frustration with the Sony BRAVIA 8 TV not supporting the Spectrum app. Unfortunately, this app isn't available on Sony's Google TV platform. You can explore alternative options. One possibility is to connect an external device that is compatible with the Spectrum app to one of the TV's available inputs. Additionally, if your phone or tablet has Chromecast built-in or supports AirPlay, you can use these features to cast content from the Spectrum app on your mobile device directly to the TV. For further information, please refer to the link below:

https://www.sony.com/electronics/support/articles/00279172

We would also appreciate it if you could provide us with more details about the issue you encountered with the TV and the ARC functionality. The ARC issue seems unrelated to the app problem, as ARC is mainly for audio.

We are eager to assist you further. To help us do so, please email us at socialsupport@am.sony.com with the following information:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:

Sincerely,
Jess

Hi Rebecca,

Thanks for posting and sharing your experience. We sincerely apologize for the sound issue you are having with your BRAVIA 8 and the frustration this has caused, especially with the part being on back order. It is completely unacceptable to have a new TV that is not working as it should, and we understand your disappointment.

To help you with this directly, please send an email to socialsupport@am.sony.com with the following information: Your full name, phone number, email address, TV's model number, a brief description of the issue and your support case number.

Providing all of these details will help our team look into your case and provide you with an update on the repair as quickly as possible.—We appreciate your patience and the opportunity to make this right!

Sincerely,
Jenn | Sony North America.

Hi Lightening,

Thank you for reaching out and sharing your experience. We deeply apologize about your new Sony BRAVIA 8 TV. We understand how frustrating this situation must be. This is not the news we want to hear.

We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience. -Maria

Hi pony, We apologize for the inconvenience you've experienced with your Sony BRAVIA 8 shutting off, rebooting, and freezing. We understand how frustrating this can be. We recommend checking for any available firmware updates for your TV model.
Additionally, there are a few troubleshooting steps you can try:
First, please perform a power reset: Turn off the TV, unplug it from the electrical outlet, wait for 60 seconds, and then plug it back in and turn it on.
If the problem persists, consider performing a factory reset to restore the TV to its original settings. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00159487

If these steps do not resolve the issue, please contact our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Melissa, We apologize for the inconvenience you have experienced with your Sony BRAVIA 8. We understand how frustrating it can be when a product does not meet expectations.

Please be assured that Sony is committed to providing excellent customer service and support. We recommend contacting our customer support team directly to address your concerns via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

If you have further questions or concerns about your Sony TV, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi DonS,

Thanks for sharing your experience. We are sorry to hear that you had a negative experience with the BRAVIA 8 TV and that it did not meet your expectations, especially with the HDMI and Wi-Fi issues you encountered.

We understand how frustrating it can be when a new product doesn't perform as expected, and we're glad to hear that Best Buy was able to assist you with an exchange. We are always working to improve our products, and your feedback is valuable to us and our engineers.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, Richard.

We are truly sorry to hear that the power unit on your K-65XR80 failed after only six months, and we sincerely apologize for the frustration and stress you are experiencing with the subsequent repair process. Being without your television for nearly two weeks and dealing with unresponsive service from the third-party repair company is certainly not the seamless support experience we intend for our customers.

While the repair process is managed by our retail partners and their service centers, we want to ensure you are taken care of. We would like to check if we can assist you by escalating the repair status or providing guidance.

If you would like us to investigate this further, please email us directly at socialsupport@am.sony.com with the following information:

Name
Username
Model Number
Telephone Number
A detailed description of the issue and the repair company's last action.

We take your satisfaction seriously and regret that this issue has led to such inconvenience. Thank you for giving us the opportunity to try and assist in resolving this quickly.

Best regards, Gus, Sony Social Media Team

Hi Timothy,

We are genuinely sorry to hear that your experience with the BRAVIA 8 OLED TV has been severely impacted by constant reboots and boot failures, despite the incredible picture quality. This behavior is certainly not typical for our products, and we want to help you resolve it. As a first step, please ensure your TV's software is updated to the latest version, detailed steps here: https://www.sony.com/electronics/support/articles/00028577. Stability improvements are often included in these updates. If the reboots persist after updating, try unplugging the TV from the wall for five minutes and plugging it back in. If hard resets continue to be necessary, please contact our support team immediately at https://us.esupport.sony.com/support/s/support-contact?language=en_US to investigate potential hardware issues under warranty.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, DanH.

We are truly sorry to hear about the failure of your K-65XR80 television. We understand how incredibly frustrating it is to experience a hardware issue, especially so shortly after the manufacturer's warranty period has ended. This is certainly not the longevity or reliability we expect from our Bravia 8 series.

While the standard warranty is one year, we would like to look into your case to see if there are any options available to assist you. We recommend reaching out to our support team directly at https://us.esupport.sony.com/support/s/support-contact with your model and serial number handy.

Your experience is important to us, and we appreciate you bringing this to our attention.

Best regards,

Gus, Sony Social Media Team

Hi Vicki, thank you so much for your kind words about the Sony - BRAVIA 8! We're really happy to hear you're enjoying the outstanding clarity and quality of our OLED technology. This TV also features a detailed and immersive audio experience thanks to its Acoustic Surface Audio+. And the picture's incredible realism is made possible by the powerful XR Processor, which renders shadows and highlights perfectly. However we noticed you left a 1-star rating, if that was unintentional or if there's anything we can assist you with, we'd love to have the opportunity to help and ensure you're fully satisfied with your experience. You can email the information below to socialsupport@am.sony.com so we can get in touch with you.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for choosing Sony!

Regards,
Dominick

Hi BrianS,

Thank you for sharing your experience with us.

We're glad that you find the sound of the Sony BRAVIA 8 TV terrific. We would like to apologize for the dark and blurry colors in its pictures. Our goal is to ensure that all our customers are satisfied with their experience, and we genuinely appreciate your input.

To enhance the picture quality, we recommend adjusting the TV's picture settings to better suit your preferences. You can explore a variety of options like color, contrast, motion, and brightness that may significantly improve your viewing experience. This link might be helpful: https://www.sony.com/electronics/support/articles/00190409?utm_source

If you need any assistance in optimizing these settings, or if you have any further questions, we're here to help.

Additionally, if you’d like to discuss your concerns further, feel free to contact us directly. You can email the following information to socialsupport@am.sony.com, and we’ll be happy to assist:
Full Name:
Best Buy Username:
Telephone Number:
Additional details regarding your experience with the BRAVIA 8

Thank you for your patience, and we look forward to resolving this for you!

Regards,
Maria

Hi JonathanM,

Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65XR80

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Tobi,

We regret to hear that you are not completely satisfied with the TV. Sony's commitment to customer satisfaction is our top priority.

TV controls and functions may not be that easy at first. Help guides and manuals are available on our support website to aid you in understanding the TV features. You may find this link helpful:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr80

We also understand your need for the Xfinity app. Unfortunately, the Xfinity Streaming app is currently not available to install on this TV. However, you can use the built-in Chromecast feature to cast the content from the Xfinity Stream app on your mobile device to this TV. Additionally, you can connect HDMI devices that support the app that you are looking for. For more information, please refer to these links:

https://helpguide.sony.net/tv/lusltn1/v1/en-003/05_04.html

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_10.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hello Soany,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you are experiencing with your K65XR80 TV. We understand how disappointing it is for the unit to stop functioning shortly after purchase.

To address this matter efficiently, we strongly recommend contacting our support team. They will be able to gather detailed information regarding the issue and provide you with the appropriate assistance to resolve it promptly.

For your convenience, please find our contact information and support resources at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for your understanding and cooperation.

Best regards,
-Fred

Thank you for sharing your experience, AlexG.

We are truly sorry and deeply concerned to hear that your premium K-65XR80 television is failing and displaying the 3 red lights error in less than six months of ownership. This is absolutely not the performance or reliability you should expect from a product in this price range, and we sincerely apologize for this frustrating situation.

The 3 red lights typically indicate a need for service. We understand you've attempted troubleshooting, and we want to assure you that your television is covered by its full Sony limited warranty for manufacturer defects.

To get this resolved immediately and minimize your frustration, please contact our dedicated support specialists directly. They can quickly confirm the warranty status, guide you through any final troubleshooting, and initiate the necessary repair or replacement service:

Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We take the quality of our products seriously and regret that we have failed to meet your expectations in this instance. We are committed to helping you find a resolution as quickly as possible.

Best regards, Gus, Sony Social Media Team

Hi StevenK,

We apologize that you are not satisfied with the picture quality of your new BRAVIA 8 TV. We can help you troubleshoot this by adjusting the picture settings.

The TV comes with various Picture Modes, such as Standard, Cinema, or Custom, which can significantly affect the colors and sharpness. We recommend checking the Clarity and Brightness settings as well to make sure they're configured to your liking. Sometimes, the source of the content (e.g., streaming app, cable box, or a Blu-ray player) can also impact the picture quality.

If you would like to troubleshoot further, please contact one of our product specialist through this link:  https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for considering Sony products.

Best regards,
Eliab

Hello WalterW,

Thanks for bringing this out to our attention!

We're genuinely sorry to hear you experienced intermittent resets and crashes with your Bravia 8. We understand how frustrating that can be, especially when you otherwise found the TV excellent.

While this type of issue isn't typical for the Bravia 8, sometimes such behavior can be resolved with a pending software update or a soft reset. We're truly sorry you didn't receive that guidance, and we understand why you made the decision to switch. Your feedback is incredibly valuable as we continuously work to ensure the highest quality and reliability in our products.

We look forward to the opportunity to enhance your experience with our Sony products in the future!

Sincerely,
Jenn.