Customer Ratings & Reviews
- Model:
- K65XR80
- SKU:
- 11253783
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Keeps turning off! Do not buy! BestBuy unless too!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV keeps turning off. Troubleshooting didn't help. Power/energy saving setup also didn't help. I just passed 14 days return policy at Best Buy. Just one day. And besbuy doesn't want to even exchange the TV for another one. DO NOT BUY FROM BEST BUY. And yes, do not buy this $2000 TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matias, We are sorry to hear about what happened with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Poor Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Poor software. HDMI 4 advanced enhanced format doesn't work, screen freezes up. tv startup is annoying, last used input at startup doesn't work properly, it does go to your last input, but then tv reboots and you have to wait about a minute for it to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
Thank you for your feedback. I'm sorry to hear about the issues you're experiencing with your TV. Here are some steps that might help resolve the problems:
1. HDMI 4 Advanced Enhanced Format Issue:
a. Ensure you are using a Premium High-Speed HDMI cable that supports 18Gbps.12
b. Connect the HDMI cable to the 4K compatible HDMI port on the TV.
c. Set the HDMI signal format to Enhanced format. You can do this by accessing the Settings screen:
c.1 Press the HOME button on the remote.
c.2 Select Settings.
c.3 Select External inputs in the TV category.
c.4 Select HDMI signal format and set it to Enhanced format.
2. Screen Freezes:
a. Perform a power reset by turning off the TV, unplugging the power cord for two minutes, and then turning it back on.
b. Restart the TV using the remote control by pressing and holding the POWER button until a menu appears, then select Restart.
c. Install all pending updates from the Google Play Store: Press the HOME button on the remote.
c.1 Go to Apps and select Google Play Store.
c.2 Install all pending updates.
d. Clear the data and cache of the streaming app:
d.1 c.4 Press the HOME button.
d.2 Select Settings.
d.3 Select Apps → See all apps.
d.4 Select the appropriate application.
d.5 Select Clear data and Clear cache.
3. TV Startup and Input Issues:
a. Ensure the TV software is up to date.
b. If the problem persists, consider performing a factory data reset. Note that this will remove all TV customer settings, including apps, channels, and wireless network settings.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
Trash
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is crap, and when it broke a week ago, 10 months into ownership, Sony customer service and warranty claim was a complete and utter joke. Best Buy support that we pay extra for was a bigger joke. We will never purchase another Sony product again and will never purchase another electronic item from Best Buy. Amazon and their third party warranties provide a much easier, seamless and less troublesome experience. Sony and Best Buy together are a dumpster fire.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Getting a new one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a month the tv started acting up, we have to have it replaced. Before going bad we really liked it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Joey,
Thank you for considering Sony products. We sincerely regret to learn that your K-65XR80 TV began to experience problems after just a month of use and required replacement, particularly since you were enjoying it so much prior to the issues.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
- Cons mentioned:Connectivity
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar wouldn’t hook up so it was returned.
No, I would not recommend this to a friend Disappointed and sad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman who sold me this television set told me it weighed 37 pounds I don’t know the weight of it but it doesn’t weigh 37 pounds. I had a Soni Bravia before this Tv it lasted 5 years! This set is lower quality than the old set I would never recommend your stuff to a friend of mine.
No, I would not recommend this to a friendStopped working after 11 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 11 months, TV stopped working. 3 blinking red lights is all it does. I didn't notice a better picture from LED and oled is a darker picture. Sony support is horrible. After 2 days, they say they have a repair company and parts are sent. Then the next day they emaied saying they are looking for a service company and parts will be sent when they locate one. It'll be a least a week before it's repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Mike.
We are truly sorry to hear that your K-65XR80 television failed after only 11 months, displaying the three flashing red lights, and we sincerely apologize for the frustrating and confusing experience you have had with our support and repair process.
We understand your disappointment regarding the time it is taking to coordinate the repair, and we are especially sorry for the conflicting information you received about the service company and parts. This lack of clarity is unacceptable, and we regret that we have not met your expectations for prompt and seamless customer service.
Please know that we take your satisfaction and this repair delay seriously. To allow us to look into your specific service case and help expedite the process, we kindly ask that you email us at socialsupport@am.sony.com with the following information:
- Name
- Username
- Model Number
- Telephone Number
- Case number
We also note your comments regarding the picture quality comparison to LED and OLED technologies. We are sorry to hear the XR80 did not provide the improvement you expected. Our goal is always to deliver a premium viewing experience, and we value this feedback for future product development.
We are committed to resolving this repair for you as quickly as possible. Thank you for your patience and for bringing this to our attention.
Best regards, Gus, Sony Social Media Team
Good TV. Not comparable with Soundbar.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t comparable and did not work with the JBL soundbar purchase, so had to return the soundbar. Was told the bestbuy card was not a credit card, but that was a lie by the store employee at Beavercreek.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lkflygirl,
We're sorry to hear about your experience with the compatibility issues between the BRAVIA 8 TV and your JBL soundbar, leading to the return. We appreciate you taking the time to share this feedback. Regarding the Best Buy card issue, we recommend discussing this directly with Best Buy customer service to clarify and resolve the misinformation you've encountered. The method of connecting the TV to the soundbar may vary depending on the specific models in use. For the best connection options, please refer to the following link:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr80/articles/00231150
Thank you for your input, and we hope you find a suitable audio solution for your BRAVIA 8 TV.
Regards,
Jess
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv worked great for about 9 months. Then the screen wouldn’t turn on and the led would just blink. Got it fixed and it happened again 5 months later now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Kenny.
We are truly sorry to hear about the repeated issues with your K-65XR80 screen and the frustration of experiencing a second failure after a previous repair. This is certainly not the reliability we strive for.
We would like to help you resolve this permanently. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can look into your case and explore the best options for a lasting solution.
Thank you for your patience and for bringing this to our attention.
Best regards, Gus, Sony Social Media Team
I wish I could love it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this tv. I did purchase an open box in "excellent condition" by geek squad. Hdmi ports, regardless of which one, my ps5 would make popping noise, and static noise! Secondly in certain scenes, there is picture shuttering. Lastly the picture too dark for my liking, besides that I loved the picture. I personally ended up returning it. The sound is just ok, nothing fantastic.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonnyenoch, We sincerely apologize for the inconvenience you encountered with your TV and fully understand how frustrating this situation can be. We appreciate your feedback regarding your Sony BRAVIA 8 TV, and we hope to have the chance to regain your trust in the future. Thank you for sharing your experience. Sincerely, Maria
Very disappointed!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed- 3 tv’s have been delivered. The 1st one the HDMI cable was unable to be connected to the tv. The 2nd tv had snow in the picture and had poor quality. My wife and spent 3 days off of work to have these tv’s delivered. We even purchased the extended warranty just in case the tv failed again! Instructions as to set up tv are very poor. There are no simple instructions to operate tv even to get basic channels. When you call support they have no idea how to explain how to operate the remote. Their instructions that they follow do not even relate to the tv that I have purchased.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TimH,
We are genuinely sorry to hear about the absolutely terrible experience you've had with three BRAVIA 8 OLED TV deliveries and the subsequent setup issues. This is incredibly disappointing and far from the quality and support Sony aims to provide. We sincerely apologize for the frustration, wasted time, and inconvenience this has caused you.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support
- Pros mentioned:Picture quality
Good luck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture but expect a world of frustration if you try to connect it to an audio receiver. If you switch inputs the TV gets confused and you get zero audio from the receiver.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thank you for your time writing this review. We apologize for the difficulties you've encountered with the BRAVIA 8 and audio receiver when changing inputs. To better assist you, we would appreciate it if you could provide us with more details about the situation you experienced with the TV. This issue may stem from a setting on either the TV or the connected device (audio system). It's possible that the communication between the devices has become unstable, particularly regarding eARC/ARC audio switching.
If you haven't yet, try enabling or disabling HDMI-CEC. Make sure both devices have the latest firmware. Set audio output to "Audio System" in TV settings. Use a premium high-speed HDMI cable. Wait a few seconds after switching inputs. Reset both devices if needed. We have a set of troubleshooting steps that could help address various issues, particularly if you're experiencing no sound from your audio system's speakers, or if the Control for HDMI, ARC settings of your audio system, and BRAVIA Sync settings on your TV are not working properly.
You may refer to this helpful link: https://www.sony.com/electronics/support/articles/00173195
If problems persist, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Dont buy if you have Spectrum App for TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I assumed all my apps would work, get the TV home after replacing my Samsung, and the ARC cord is different. I wish i knew that I couldn't have bought it. I had to switch back to HDMI. And then downloading my apps to sign back in to I realize they dont support the Spectrum app so I can watch TV. Well, that was a waste of $1600
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JMerrill87,
Thank you for bringing this issue to our attention. We understand your frustration with the Sony BRAVIA 8 TV not supporting the Spectrum app. Unfortunately, this app isn't available on Sony's Google TV platform. You can explore alternative options. One possibility is to connect an external device that is compatible with the Spectrum app to one of the TV's available inputs. Additionally, if your phone or tablet has Chromecast built-in or supports AirPlay, you can use these features to cast content from the Spectrum app on your mobile device directly to the TV. For further information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00279172
We would also appreciate it if you could provide us with more details about the issue you encountered with the TV and the ARC functionality. The ARC issue seems unrelated to the app problem, as ARC is mainly for audio.
We are eager to assist you further. To help us do so, please email us at socialsupport@am.sony.com with the following information:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:
Sincerely,
Jess
Died in 45 Days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its now 10/11 and I bought my Sony TV ON 9/12 and it died in early October. Im not have to watch the Guardians, Notre Dame, Texas and Ohio State on my small reliable Samsung today. Sony is in the process of shipping me a replacement. Its going on two weeks now. Best Buy would not deal with the return. Very frustrating when you spend $1700 on a TV. SONY and Best Buy have my money so there goes the customer service.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lightening,
Thank you for reaching out and sharing your experience. We deeply apologize about your new Sony BRAVIA 8 TV. We understand how frustrating this situation must be. This is not the news we want to hear.
We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and thank you for your patience. -Maria
Waste of Money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having the TV for 3 months the sound went out on it. Since it still has a manufactured warranty I had to go through Sony for the repairs. Sony scheduled to come out to replace the speakers in the TV site unseen so this is a known issue. The problem is, the part is on back order and they have no idea when it will be available. Now we have a TV hanging on the wall useless until this part comes in. I will never purchase a Sony TV again. The quality of the picture means nothing if you can’t hear the TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rebecca,
Thanks for posting and sharing your experience. We sincerely apologize for the sound issue you are having with your BRAVIA 8 and the frustration this has caused, especially with the part being on back order. It is completely unacceptable to have a new TV that is not working as it should, and we understand your disappointment.
To help you with this directly, please send an email to socialsupport@am.sony.com with the following information: Your full name, phone number, email address, TV's model number, a brief description of the issue and your support case number.
Providing all of these details will help our team look into your case and provide you with an update on the repair as quickly as possible.—We appreciate your patience and the opportunity to make this right!
Sincerely,
Jenn | Sony North America.
Reboots
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV shuts off and reboots. Also will freeze up. Had to unplug a couple of times and then reboots. Best Buy thinks it needs a firmware update that they didn't want to do. They wanted to exchange it but I see in the reviews that this TV has that problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pony, We apologize for the inconvenience you've experienced with your Sony BRAVIA 8 shutting off, rebooting, and freezing. We understand how frustrating this can be. We recommend checking for any available firmware updates for your TV model.
Additionally, there are a few troubleshooting steps you can try:
First, please perform a power reset: Turn off the TV, unplug it from the electrical outlet, wait for 60 seconds, and then plug it back in and turn it on.
If the problem persists, consider performing a factory reset to restore the TV to its original settings. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00159487
If these steps do not resolve the issue, please contact our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV!!!! It stopped working after 5 months and Best Buy just refers you to Sony. Sony is not helpful either. They will send out a technician but will not even remove it from the wall.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, We apologize for the inconvenience you have experienced with your Sony BRAVIA 8. We understand how frustrating it can be when a product does not meet expectations.
Please be assured that Sony is committed to providing excellent customer service and support. We recommend contacting our customer support team directly to address your concerns via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
If you have further questions or concerns about your Sony TV, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Good Luck When it Breaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this TV for about 6 months and then a power unit within broke. Now I'm caught in the middle of some horrible repair process where i've been without TV for almost 2 weeks and the repair company wont answer my calls. I'm never buying a TV from best buy again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Richard.
We are truly sorry to hear that the power unit on your K-65XR80 failed after only six months, and we sincerely apologize for the frustration and stress you are experiencing with the subsequent repair process. Being without your television for nearly two weeks and dealing with unresponsive service from the third-party repair company is certainly not the seamless support experience we intend for our customers.
While the repair process is managed by our retail partners and their service centers, we want to ensure you are taken care of. We would like to check if we can assist you by escalating the repair status or providing guidance.
If you would like us to investigate this further, please email us directly at socialsupport@am.sony.com with the following information:
Name
Username
Model Number
Telephone Number
A detailed description of the issue and the repair company's last action.
We take your satisfaction seriously and regret that this issue has led to such inconvenience. Thank you for giving us the opportunity to try and assist in resolving this quickly.
Best regards, Gus, Sony Social Media Team
Dark side of the moon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found the picture to be to dark and colors blurry. The sound was terrific though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS,
Thank you for sharing your experience with us.
We're glad that you find the sound of the Sony BRAVIA 8 TV terrific. We would like to apologize for the dark and blurry colors in its pictures. Our goal is to ensure that all our customers are satisfied with their experience, and we genuinely appreciate your input.
To enhance the picture quality, we recommend adjusting the TV's picture settings to better suit your preferences. You can explore a variety of options like color, contrast, motion, and brightness that may significantly improve your viewing experience. This link might be helpful: https://www.sony.com/electronics/support/articles/00190409?utm_source
If you need any assistance in optimizing these settings, or if you have any further questions, we're here to help.
Additionally, if you’d like to discuss your concerns further, feel free to contact us directly. You can email the following information to socialsupport@am.sony.com, and we’ll be happy to assist:
Full Name:
Best Buy Username:
Telephone Number:
Additional details regarding your experience with the BRAVIA 8
Thank you for your patience, and we look forward to resolving this for you!
Regards,
Maria
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this TV. The clarity is by far the best we've ever had. Wish all of our TV's were the Sony OLED.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vicki, thank you so much for your kind words about the Sony - BRAVIA 8! We're really happy to hear you're enjoying the outstanding clarity and quality of our OLED technology. This TV also features a detailed and immersive audio experience thanks to its Acoustic Surface Audio+. And the picture's incredible realism is made possible by the powerful XR Processor, which renders shadows and highlights perfectly. However we noticed you left a 1-star rating, if that was unintentional or if there's anything we can assist you with, we'd love to have the opportunity to help and ensure you're fully satisfied with your experience. You can email the information below to socialsupport@am.sony.com so we can get in touch with you.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for choosing Sony!
Regards,
Dominick