Customer Ratings & Reviews

Hi CoryO,

Thank you for taking the time to share your review with us. We’re sorry to learn that you are experiencing difficulties with your BRAVIA 8 TV just a month after your purchase. This is not the buying experience that we want our customer to have. Often, many issues can be resolved without the need for repairs.

If you haven’t done so already, we encourage you to explore our troubleshooting steps, which can address common concerns such as no picture, no power, or if the LED light blinks or flashes red. Please refer to the helpful link below and check if your TV functions properly after completing each step.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-65xr80/articles/00153674

Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hello PATRICIAP, thank you for your five-star rating! We are thrilled to learn that you are enjoying the BRAVIA 8 and appreciate its exceptional sound quality and lifelike picture experience at home. Thank you for choosing Sony! Best regards, -Jenn

Hi KathleenV, Thank you for this amazing feedback! We're truly happy to hear you are enjoying the impressive performance and superb 4K HDR picture of the BRAVIA 8 OLED TV and you just feel like in a movie theater. It sounds like we hit the mark with the BRAVIA 8. Thank you for offering the product a fantastic rating! -Jess

Hello SabbirA,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your K65XR80 TV. It is disappointing to hear that the screen’s color quality has deteriorated in such a short period, impacting your viewing experience. We understand your frustration, especially considering the investment you made. Please be assured that your feedback will be shared with the relevant teams to help improve our product quality.

To assist you in resolving this issue, please try the following steps:

Check External Devices: Disconnect all external devices (such as HDMI-connected devices and USB drives) from your TV. Power it on to see if the issue persists. If the problem is resolved, reconnect each device one at a time to identify whether a specific device is causing the issue.

Update Firmware: Ensure your TV is running the latest firmware version v112.633.060.1 (for North America). Firmware updates often enhance picture processing and fix bugs. You can find details and update instructions here:
https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-65xr80/software/00346878

Reset Picture Settings: Access the TV’s picture settings menu and reset all settings to default. This can help eliminate any configuration-related issues. For guidance, please visit:
https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675534.html

We are committed to helping you resolve this as quickly as possible. If the issue continues after these steps, we recommend contacting our dedicated support team for advanced troubleshooting.

You can find all available contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
-Fred

Hi BethG,

Thank you for reaching us with your concern.

We'd like to apologize for the inconvenience your Sony BRAVIA 8 TVs had caused you and we understand how frustrating it can be to have multiple Sony TVs being controlled by a single remote. This issue occurs because the remote control signals are not unique to each TV, causing interference when multiple TVs are in close proximity.

One potential solution is to disable the Bluetooth on one of the TVs. This can help prevent the remote from controlling multiple TVs simultaneously. Here’s how you can do it:

Access the Settings Menu: Use the remote to navigate to the TV's settings menu.
Select Remotes & Accessories: Find and select the "Remotes & Accessories" option.
Disable Bluetooth: Turn off the Bluetooth setting.

Please note that disabling Bluetooth will prevent the use of certain features, such as voice commands via the mic button on the remote.

Hope this information helps!

If you need further assistance, feel free to contact us directly. You can email the following information to socialsupport@am.sony.com, and we’ll be happy to assist:

Full Name:
Best Buy Username:
Telephone Number:
Additional details regarding your experience with the BRAVIA 8

Thank you for your patience, and we look forward to resolving this for you!

Sincerely,
Maria

Hi Butters,

Thank you for reaching us with your concern. We deeply apologize for the inconvenience caused by the random turning off of your Sony BRAVIA 8 TV. This is not the experience we want you to have, and we're here to help make this better for you.

We would like to clarify if this issue occurs only from an external source (e.g. Cable box, Signal Channels, Blu-ray Player, PlayStation) or any other external input? or does the issue also happen on the internal apps of the TV? Also, are you noticing any LED lights blinking in a specific pattern at the bottom of your TV? This information could help us with the diagnosis.

In the meantime, please try the steps in this link to help troubleshoot and steps to disable different features that may cause your Android TV™ or Google TV™ to turn on or off automatically: https://www.sony.com/electronics/support/articles/00114471?utm_source

If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA8.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi Dani! It brings us great satisfaction to hear how much you're loving your new BRAVIA 8.

It’s fantastic that you’re noticing the deep, true blacks and the vibrant colors that make everything look so lifelike.
It’s also great that you’re finding the Google TV interface easy to use for all your streaming and that the sleek design is a perfect fit for your space.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi AdrianD,

We're truly heartened to learn that your Sony BRAVIA TV has become such a standout all-round choice for movie viewing, gaming on your PS5, immersive sound, and sleek design—without the need to step up to flagship prices. Thank you so much for your generous 5-star rating and for highlighting its impressive performance in darker environments. It's wonderful to know the balance of quality, features, and value have made it a brilliant addition to your setup.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Hi JoelS!
It is truly wonderful to know that the K-65XR80 is such a great upgrade for your home and that you're finding the Google TV interface so easy to use!

The BRAVIA 8 features our XR Contrast Booster and XR Triluminos Pro for vivid colors and pure blacks.

We really appreciate you choosing Sony!
Warm regards,
Estefany

Hi BarbiG,

It brings us great joy to hear that your new BRAVIA 8 has made such a massive impression—so much so that you decided to bring a second one into your home! We take great pride in ensuring that the setup process is just as smooth as the viewing experience, and it’s wonderful to know that the crisp picture and immersive sound are hitting the mark for you.

Finding that perfect balance of premium quality and value is exactly what we strive for, and we are thrilled that our partnership with Best Buy helped you find the ideal fit for your space twice over.

We really appreciate you being part of the Sony family.


Regards,
Dominick

Hi Russell! We are really sorry to hear about the experience you've had with the representative, which it was not as pleasant as you expected. Thank you for such as detailed review about the BRAVIA 8 OLED 4K TV! If the brightness on your Sony TV is not that bright when you are enjoying your favorite content, remember you can try to adjust the picture settings in order to improve your experiences with the picture quality on the TV. Here you have a link on how to adjust all the picture settings on the TV: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean. We hope that by doing some adjustments on the TV make you experience better. Thank you for preferring Sony! Best regards. -Ismael

Hi VCBro,

We are pleased that your first OLED experience with the BRAVIA 8 has been so impressive! It is great to hear that you're enjoying the perfect blacks and versatile brightness levels, along with the seamless experience of the built-in Google TV platform.

Thanks for choosing Sony.

Best regards,

Eliab

Hi PatrickF, thanks for the wonderful review! We're so happy to hear how much you love your Sony BRAVIA 8. It's great to know the deep blacks, high refresh rate, and amazing picture quality are making such a big impression. Thanks for recognizing the value and sharing your experience. We really appreciate you being part of the Sony family! Regards, -Dominick

Hi AndrewN,

We are pleased to learn that you are enjoying the fantastic picture quality and the convenience of the built-in Google TV! We also appreciate you highlighting the decorative panels, as we designed them specifically to ensure a clean, finished look from every angle in your home.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Thank you for sharing your experience, Jordan!

We appreciate the honest feedback on the K-65XR80. It’s great to hear you enjoyed the fantastic colors and blacks, but we completely understand that choosing the right panel for a bright room is key. We're glad you found your perfect match with the Bravia 8!

Thank you for considering Sony!

Best regards, Gus, Sony Social Media Team

Hi BradBraviaFan,

Thanks for sharing your 5-star review and experience with the BRAVIA 8. We're glad that you like the picture quality, Google software, and sound of the TV.

We understand your concern about image retention or burn-in. The good news is that we have steps to protect the TV screen from image retention, like Pixel Shift and Panel Refresh found within the TV settings.

Your feedback about the price is also appreciated. Rest assured that the BRAVIA 8 TV will be worth it!

Thank you for choosing Sony!

-Ralph

Hi TH85,

We are thrilled that the BRAVIA 8 makes you feel like you’re right in the theater! It’s awesome to hear that the Acoustic Surface Audio+ and pure OLED blacks are delivering that cinematic immersion you love.

Thanks for choosing Sony.

Best regards,

Eliab

Hello ChinaS,

Thank you for choosing Sony!

We're elated to hear that you love the picture quality of your K65XR80 TV and find it perfect for both gaming and watching movies. Knowing it enhances your entertainment makes us truly proud of our work.

Best regards,
-Fred

Hello AdolfoR,

Thank you so much for your thoughtful and detailed review of the BRAVIA 8! We truly appreciate you taking the time to share your experience.

We're delighted to hear that you find the TV strikes a great balance between performance and price. Your positive feedback on the seamless integration of Sony hardware and Google software, and its value for those with gaming consoles like the PS5, perfectly captures a key aspect of the BRAVIA 8's design target.

It's wonderful to learn that the integrated speakers provide a powerful and dynamic sound experience, making them ideal for those with close neighbors or anyone who prefers not to rely on an external soundbar.

We acknowledge your perspective on the importance of experimenting with OLED brightness settings for various media, particularly in gaming. Thank you for highlighting the adaptive brightness feature; it indeed proves beneficial for switching between different types of media. We are committed to refining these settings to enhance the overall user experience, and may you have any question regarding how to adjust your picture settings you can always contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We hope you continue to enjoy the exceptional performance of your BRAVIA 8!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Malcolm,

Thank you for the amazing 5-star review! We're truly heartened to hear how pleased you are with the Sony - BRAVIA 8. It's great to know that you find the picture quality to be so impressive for movies and TV, and we're especially glad that you prefer its cinematic quality over other models you saw. We're confident that the stunning picture will continue to provide an amazing experience for all your favorite content.

Thank you for choosing Sony!

Best regards,
Dominick