Customer Ratings & Reviews
- Model:
- K65XR80
- SKU:
- 6578577
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, including stunning colors and clarity, as a major strength of the 65" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024). The user-friendly interface and sleek design also receive positive feedback. However, some users express dissatisfaction with the remote control, citing issues with button size and lack of backlighting. Concerns regarding the price point and occasional software glitches were also noted.
This summary was generated by AI based on customer reviews.
Image quality is stupendous!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works really well with my PS5 and Xbox. I have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elbalaska, Congratulations on your new Sony BRAVIA 8 TV! We're happy that it works well with your PS5 and Xbox. Thank you for the review and for choosing Sony! Enjoy! -Maria
Quality Installation.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation crew worked carefully and confidently to install our new Sony TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnP, Thank you for sharing such an excellent shopping experience. We are glad to hear the installation of this TV turns out extremely well and you are enjoying the features and capabilities of your new BRAVIA 8 OLED 4K Ultra HD Smart Google TV. At Sony we strive to put forward the best possible products for our customers. Thank you offering a fantastic rating on the product! -Jess
Charles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.promised service at 0.00 $ never happened after sales complete
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, thanks for your comment!
About the service, Sony provides 1 year warranty. This warranty includes defects in materials or workmanship and ensures that the TV will perform as expected under normal use conditions. If your TV malfunctions within the first year, Sony will repair or replace the unit, it will depend on the issue.
Troubleshooting and Service:
Before initiating service, troubleshooting with the customer is necessary.
Sony provides part and accessory replacement instructions for in-warranty items directly through their partners like Encompass Supply Chain Solutions Inc. (for the US) and Microland (for Canada).
Replacement and Repair:
If repairs are deemed necessary, Sony may repair the TV, provide a replacement with a comparable model or, in some cases, issue a reimbursement check.
If you have any inconvenience with your TV please, email the below information to socialsupport@am.sony.com. Name: Best Buy Username: Model Number: Issue: Telephone Number.
— Gus
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv glad we got the oled perfect for our small cabin
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanitaD, Thank you for your positive feedback on the BRAVIA 8! We're thrilled to hear that you are enjoying your new TV and that it fits perfectly in your small cabin. Thanks for choosing Sony! -Sam
Terrible Delivery/installation process
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase process in the store was good. This comment is on the awful installation and delivery customer service only. I can't find another way to communicate this. Had a 9-1 window yesterday. I called at 12:50. He pointed out 3 times that they are still within the 9-1 window. After I explained there were only a few minutes left, he tried multiple times to contact the drivers. After telling me 3 times that he couldn't get a hold of them, he also told me they are in transit and also that they were dealing with an urgent issue. Which is it? He tells me the delivery day is 7AM to 7PM and i should keep my phone line open. I also talked to delivery services. It was a better conversation, but didn't get anywhere. I call back 2 hours later she tells me they have to reschedule. Nobody contacted me throughout this to let me know anything. In all 3 conversations, my inner "Karen" requested a supervisor. The first guy said i would just get the same answer but eventually told me i would get called back. Second said the same. The 3rd was surprised that nobody called me back. Still nothing. Even with the error, they had no interest in accomodating my schedule to expedite delivery so its now pushed back until 12/9. They also won't discuss remediation until the installation is complete. Terrible customer service all around after the purchase.
No, I would not recommend this to a friendTv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what you want me to write but I don't have much to say but the tv is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Overated, Thank you for sharing your straightforward review! Glad to hear the Sony BRAVIA 8 TV meets your expectations. Thanks for sharing your positive experience and for choosing Sony! -Jess
BRAVIA 8
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Sony in years. As advertised by salesperson
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusT,
Excellent choice! We always strive to deliver the best quality with our products. Enjoy your new BRAVIA 8 TV and thanks for choosing Sony! - Kris
Brivia tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with Best Buy, employees are very knowledgeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alecgonzales, Thank you for giving the Sony BRAVIA 8 a perfect rating! We're glad you had an amazing shopping experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Picture quality if good....support is awful
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is absolutely terrific....when the tv is not randomly shutting itself off. 3 phones calls to Sony support and still no solution. I will NEVER buy another Sony TV again. Geek Squad is completely useless until the TV is out of the manufacturer's warranty. So I have to deal with a broken TV for a year before anything can be done about it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hewi, we're genuinely sorry to hear about the issues you've experienced with your Sony - BRAVIA 8. While we're glad the picture quality has impressed you, the random shut-offs are certainly not what we want for our customers. We apologize that your previous support calls haven't resolve the problem. Please allow us to evaluate your case and make this right for you. You can email the information below to socialsupport@am.sony.com so we can work closely with you to find a solution.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
Case number:
We appreciate your feedback, and thank you for considering Sony products!
Best regards,
Dominick
Gaming tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The young man that sold me the tv was full of knowledge and helped me understand what the tv could do vary helpful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryJ, Thank you so much for your review! We're glad that you had the best experience in purchasing your Sony BRAVIA 8 TV. We hope you continue to enjoy your Sony TV. Thank you for trusting Sony! -Maria
Trash
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is crap, and when it broke a week ago, 10 months into ownership, Sony customer service and warranty claim was a complete and utter joke. Best Buy support that we pay extra for was a bigger joke. We will never purchase another Sony product again and will never purchase another electronic item from Best Buy. Amazon and their third party warranties provide a much easier, seamless and less troublesome experience. Sony and Best Buy together are a dumpster fire.
No, I would not recommend this to a friendGreat tv!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has deep rich colors. The picture quality is amazing. You cant go wrong with this tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ivy51, Fantastic! We're thrilled to hear you like the deep and rich colors and amazing picture quality of your new Sony Bravia 8. Thanks for choosing Sony! -Sam
Great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be the best OLED tv I have ever owned.And this is the third one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaR,
Thank you so much for your positive feedback! We're delighted to hear your satisfaction with your new BRAVIA 8 OLED TV. Thanks for choosing Sony! - Kris
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is fantastic now if i could get it hooked up to an existing system
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankS, Thank you for your review of the K65XR80 BRAVIA 8. We're thrilled to hear that you find the TV fantastic! We're sorry if you're having trouble hooking it up to your existing system. Let's try to isolate the problem by performing the steps provided on these articles:
https://helpguide.sony.net/tv/husltn1/v1/en-003/04-04_01.html?utm_source
https://www.sony.com/electronics/support/articles/00201347?utm_source
I hope this helps! Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Sony bravia 8 oled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv Having it for a month and so far no issue at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HoangN, we're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl
Love this TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I have been a fan of Sony TV's for years. This smart TV is the best yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newie, Perfect! We're thrilled to hear that you are enjoying your new Sony Bravia 8!. It's always wonderful to hear from long-time Sony fans, and we're glad that this model has met your expectations. Thanks for choosing Sony! -Sam
1. Remaining silent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My television consistently fails to stay on mute when I activate the mute function. Every time I press a button on the remote, it automatically unmutes itself, which is incredibly frustrating. I expect the TV to remain muted until I choose to turn it off, not to resume sound every time I interact with the remote. This issue needs to be addressed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MREXCEXPT,
Thank you for your feedback regarding the BRAVIA 8 television. We apologize for the frustration you're experiencing with the mute function. This is certainly not the user experience we intend to provide, and we are going to be more than glad to help you out finding a resolution.
On the meantime, there might be a few troubleshooting steps we can recommend, such as:
1. Restart the TV
You would need to press and hold the power button on the remote control for a few seconds until the option pops out on the TV's screen. After you press restart, and you wait until the TV is back on, we recommend trying out to see if the problem persists
2. Power reset your TV
For this step, you need to unplug the TV from the power source for around 2 minutes. After that, the TV should be coming back on and you should be able to test it out.
3. Check for Software updates.
Sometimes, some minor bugs like this one, are due to a missing software update on the TV's system. Please, navigate to Settings > About > System > Software Update. If there is any firmware update pending we highly recommend installing it a testing the mute again.
In case the problem persists even after all the troubleshooting steps, make sure to reach out to our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Thanks for choosing Sony, have a nice day.
DiegoV
My new Sony 65” Bravia OLED tv is a lemon
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have called Sony service several times to have them fix issues with my new Bravia 65” TV. The TV screen will freeze and then turn off and restart. This is happening 3 to 5 times daily. There are times that when I try to turn on the Television and tv is just a black screen, I have to unplug and the plug tv back in for it to turn on. Sometimes when trying to login to Hulu, it will not login. I have to unplug tv and then plug back in to be able to get Hulu to work. There have been 3 times that the tv will just start showing subtitles. I checked out all settings and nothing is turned on for subtitles. I had to uninstall Hulu and then reinstall Hulu to remove subtitles. My last phone call to Sony service on Saturday January 18, 2025 ended with Sony service informing me that I need to call back on Monday to speak to Sony customer relations about a replacement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisC,
Thank you for bringing this matter to our attention. We apologize for the unexpected issues you are encountering with your TV, including its intermittent power cycling and random freezing. This is certainly not the buying experience we aim to provide for our customers, and we fully understand your frustration. We would like to examine your case more closely to gather additional details regarding your previous conversations during your call. We also recommend checking the downloads section of your model's support page regularly for updates on any improvements.
We are keen to assist you further. To facilitate this process, kindly email us at socialsupport@am.sony.com with the following information:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:
You can also click the link below or call our Product Support directly at 239-245-6354.
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
Jess
Sony Bravia and Sonos sound.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sales help and great installation. Very professional all the way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidK, thank you for the 5 stars! We are very pleased that you're now enjoying your new Sony BRAVIA 8 TV. Congratulations on your purchase, and thank you for choosing Sony! - Maria
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great buy, I hope to have it for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaM,
Awesome! We're glad that your investment with your new BRAVIA 8 TV is worth it. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris