Customer Ratings & Reviews

Hi, TomH,

Thanks for the review and the thought regarding the apple casting function. We appreciate feedback and it definitely will be taken in consideration for future references. Although, we are delighted to hear that your BRAVIA is delivering as expected. Delivering over 8 million self-lit pixels, which are precisely controlled to produce pure black with high brightness.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi AnthonyB,

Thank you for sharing your experience. We’re sorry to hear about the initial challenges with your Sony BRAVIA 8 TV. Your feedback is important to us, and we’re glad you reached out to our support team for assistance. If you encounter any further issues, please don’t hesitate to contact us. We’re here to help!

Thank you for choosing Sony. -Maria

Hi GaryP, We're glad that you are satisfied with the service and your purchase! We appreciate your feedback and thank you for choosing Sony. Erin

Hi RodneyM,

Amazing! It's wonderful to hear that you love the overall performance and smart Google TV features of your BRAVIA 8. Your feedback regarding the remote control is extremely important to us and is very much appreciated.

We do have good information about remote control buttons and available features for a Google TV on this link here: https://www.sony.com/electronics/support/articles/00260979

Thanks for giving the product a perfect rating and for choosing Sony! Enjoy! -Jess

Hi NelsonHenderson Excellent service! We're also glad that you are enjoying your new TV. Thank you for choosing Sony. Erin

Hi SherylO,

Thank you for reaching out to us with your concern. We’re truly sorry to hear about the inconvenience you’re experiencing with your Sony BRAVIA 8 TV. This is not the experience we want for our customers, and we are committed to making it right for you.

To assist you better, we would appreciate any additional details regarding your setup and the issues you’re facing.

Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA TV:

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi DanetteJ, We’re sorry to hear about your experience with the BTAVIA 8 TV. This isn’t the quality we strive for, and we appreciate you giving our support team the opportunity to assist. We understand how frustrating these issues must have been and regret that the TV didn’t meet your expectations. Your feedback is invaluable and helps us identify areas for improvement. While we’re glad Best Buy provided a smooth exchange, we hope to have the opportunity to earn your trust again in the future. Thank you for sharing your experience. -Maria

Hi CarlaM Great service! We're also glad that you are happy with your purchase. Thank you for choosing Sony. Erin

Hello Joey,

Thank you for considering Sony products. We sincerely regret to learn that your K-65XR80 TV began to experience problems after just a month of use and required replacement, particularly since you were enjoying it so much prior to the issues.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi Good,

Thank you for your feedback. I'm sorry to hear about the issues you're experiencing with your TV. Here are some steps that might help resolve the problems:

1. HDMI 4 Advanced Enhanced Format Issue:
a. Ensure you are using a Premium High-Speed HDMI cable that supports 18Gbps.12
b. Connect the HDMI cable to the 4K compatible HDMI port on the TV.
c. Set the HDMI signal format to Enhanced format. You can do this by accessing the Settings screen:
c.1 Press the HOME button on the remote.
c.2 Select Settings.
c.3 Select External inputs in the TV category.
c.4 Select HDMI signal format and set it to Enhanced format.

2. Screen Freezes:
a. Perform a power reset by turning off the TV, unplugging the power cord for two minutes, and then turning it back on.
b. Restart the TV using the remote control by pressing and holding the POWER button until a menu appears, then select Restart.
c. Install all pending updates from the Google Play Store: Press the HOME button on the remote.
c.1 Go to Apps and select Google Play Store.
c.2 Install all pending updates.
d. Clear the data and cache of the streaming app:
d.1 c.4 Press the HOME button.
d.2 Select Settings.
d.3 Select Apps → See all apps.
d.4 Select the appropriate application.
d.5 Select Clear data and Clear cache.

3. TV Startup and Input Issues:
a. Ensure the TV software is up to date.
b. If the problem persists, consider performing a factory data reset. Note that this will remove all TV customer settings, including apps, channels, and wireless network settings.

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Maria

Hi Lkflygirl,

We're sorry to hear about your experience with the compatibility issues between the BRAVIA 8 TV and your JBL soundbar, leading to the return. We appreciate you taking the time to share this feedback. Regarding the Best Buy card issue, we recommend discussing this directly with Best Buy customer service to clarify and resolve the misinformation you've encountered. The method of connecting the TV to the soundbar may vary depending on the specific models in use. For the best connection options, please refer to the following link:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr80/articles/00231150

Thank you for your input, and we hope you find a suitable audio solution for your BRAVIA 8 TV.

Regards,
Jess

Thank you for sharing your feedback, Richard.

We are truly sorry to hear that the power unit on your K-65XR80 failed after only six months, and we sincerely apologize for the frustration and stress you are experiencing with the subsequent repair process. Being without your television for nearly two weeks and dealing with unresponsive service from the third-party repair company is certainly not the seamless support experience we intend for our customers.

While the repair process is managed by our retail partners and their service centers, we want to ensure you are taken care of. We would like to check if we can assist you by escalating the repair status or providing guidance.

If you would like us to investigate this further, please email us directly at socialsupport@am.sony.com with the following information:

Name
Username
Model Number
Telephone Number
A detailed description of the issue and the repair company's last action.

We take your satisfaction seriously and regret that this issue has led to such inconvenience. Thank you for giving us the opportunity to try and assist in resolving this quickly.

Best regards, Gus, Sony Social Media Team

Hi Jonnyenoch, We sincerely apologize for the inconvenience you encountered with your TV and fully understand how frustrating this situation can be. We appreciate your feedback regarding your Sony BRAVIA 8 TV, and we hope to have the chance to regain your trust in the future. Thank you for sharing your experience. Sincerely, Maria

Hi Matias, We are sorry to hear about what happened with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Timothy,

We are genuinely sorry to hear that your experience with the BRAVIA 8 OLED TV has been severely impacted by constant reboots and boot failures, despite the incredible picture quality. This behavior is certainly not typical for our products, and we want to help you resolve it. As a first step, please ensure your TV's software is updated to the latest version, detailed steps here: https://www.sony.com/electronics/support/articles/00028577. Stability improvements are often included in these updates. If the reboots persist after updating, try unplugging the TV from the wall for five minutes and plugging it back in. If hard resets continue to be necessary, please contact our support team immediately at https://us.esupport.sony.com/support/s/support-contact?language=en_US to investigate potential hardware issues under warranty.

Thanks for choosing Sony.

Best regards,
Eliab

Hi TimH,

We are genuinely sorry to hear about the absolutely terrible experience you've had with three BRAVIA 8 OLED TV deliveries and the subsequent setup issues. This is incredibly disappointing and far from the quality and support Sony aims to provide. We sincerely apologize for the frustration, wasted time, and inconvenience this has caused you.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Eliab
Sony Social Support

Hi Rebecca,

Thanks for posting and sharing your experience. We sincerely apologize for the sound issue you are having with your BRAVIA 8 and the frustration this has caused, especially with the part being on back order. It is completely unacceptable to have a new TV that is not working as it should, and we understand your disappointment.

To help you with this directly, please send an email to socialsupport@am.sony.com with the following information: Your full name, phone number, email address, TV's model number, a brief description of the issue and your support case number.

Providing all of these details will help our team look into your case and provide you with an update on the repair as quickly as possible.—We appreciate your patience and the opportunity to make this right!

Sincerely,
Jenn | Sony North America.

Hi DonS,

Thanks for sharing your experience. We are sorry to hear that you had a negative experience with the BRAVIA 8 TV and that it did not meet your expectations, especially with the HDMI and Wi-Fi issues you encountered.

We understand how frustrating it can be when a new product doesn't perform as expected, and we're glad to hear that Best Buy was able to assist you with an exchange. We are always working to improve our products, and your feedback is valuable to us and our engineers.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your experience, AlexG.

We are truly sorry and deeply concerned to hear that your premium K-65XR80 television is failing and displaying the 3 red lights error in less than six months of ownership. This is absolutely not the performance or reliability you should expect from a product in this price range, and we sincerely apologize for this frustrating situation.

The 3 red lights typically indicate a need for service. We understand you've attempted troubleshooting, and we want to assure you that your television is covered by its full Sony limited warranty for manufacturer defects.

To get this resolved immediately and minimize your frustration, please contact our dedicated support specialists directly. They can quickly confirm the warranty status, guide you through any final troubleshooting, and initiate the necessary repair or replacement service:

Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We take the quality of our products seriously and regret that we have failed to meet your expectations in this instance. We are committed to helping you find a resolution as quickly as possible.

Best regards, Gus, Sony Social Media Team