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Customer Ratings & Reviews

$1,699.99
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Comp. Value: $1,999.99

Customer reviews

Rating 4.6 out of 5 stars with 1163 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the 65" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024) for its exceptional picture quality, vibrant color range, and user-friendly design. The OLED quality is also appreciated, contributing to an amazing viewing experience. However, some customers have expressed concerns regarding the remote control, connectivity issues, software, and the high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,163 reviews
  • Rated 4 out of 5 stars

    Bravio 65 inch tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very user friendly. Was a pain to set up. Was confusing to set reset up streaming passwords etc. it’s been at least 10 yrs since we bought a new tv so a lot has changed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CherylM,

      Thank you for your feedback regarding the K65XR80 TV. We understand that setting up a new TV, especially after a significant period, can be challenging. We apologize for any inconvenience caused by the issues with streaming passwords and the overall user-friendliness of the product. Your feedback is immensely valuable, and we will certainly take it into account as we work to improve the setup process and enhance the overall customer experience for our future models.

      Thank you for choosing Sony.
      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good brand, not a bad price.sales people came to us asked if we needed anything then walked away when we said just looking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Movies, We're delighted to know that you appreciate the brand and find the price reasonable! It's indeed a fantastic choice with excellent picture quality. We apologize for any inconvenience you may have encountered during your purchasing experience at the store. Thank you for choosing Sony. -Jess Sony_US

  • Rated 5 out of 5 stars

    The best tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a bigger TV for family nights and found the best one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony 65”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told sound was so good that it didn’t need a sound bar, it could use a sound bar

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonS,

      Thank you for your 4-star review of the Sony BRAVIA 8!

      We're glad to hear that you find the sound quality impressive. We design our BRAVIA XR televisions to deliver a robust audio experience right out of the box, utilizing technologies like Acoustic Multi-Audio to make sound appear to come directly from the screen. This often leads to the perception that a separate soundbar isn't immediately necessary for an enjoyable viewing experience.

      However, we also recognize that for those seeking to maximize their home theater experience, especially for cinematic content or expansive soundscapes, adding a compatible Sony soundbar can further enhance the audio, providing even deeper bass, more precise surround sound, or simply greater volume and clarity. It's truly about personal preference and how you want to immerse yourself in your entertainment.

      We appreciate the feedback, thank you for choosing Sony!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best TV Ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV I have ever owned. It is perfect for night watching in a dark room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LoriY,

      Thank you for choosing Sony!

      We're delighted to hear that you're enjoying your K65XR80 TV. This model is designed to deliver impeccable picture quality, especially in low-light environments, making it perfect for night watching in a dark room. The OLED technology provides deeper blacks and enhanced contrast, creating a more immersive viewing experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at colma store , great price and great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tommy, thank you so much for the 5-star review! We're pleased to learn you're enjoying your Sony - BRAVIA 8. This TV is built to deliver an exceptional viewing experience with OLED picture quality, deep contrast and vibrant colors. We're also proud of its intuitive interface and immersive sound performance. We truly appreciate your support and are so glad you chose Sony to be part of your home entertainment setup. Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Looks nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lovely tv worth the price. So far everything is good. Cant wait to watch some blu ray 4k movies on it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gilberto! Thank you for leaving us a five-star rating! We're thrilled to hear that you love the BRAVIA 8. We’re confident that you'll enjoy your Blu-Ray movies with a cinema-like quality experience! Thank you for choosing Sony. Regards. -Jenn Sony_US

  • Rated 3 out of 5 stars

    Disappointing TV. Didn't feel like an OLED.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honesty, I was really disappointed with the Sony Bravia 8. I wouldn't call an OLED at all. It was really dim and the colors weren't vibrant at all. It was a dull TV. I didn't get that wow factor that I got when I turn on my Samsung S84D for the first time. The Sony Bravia 7 Mini LED is a way better TV than the Bravia 8. If you must go with Sony, definitely get the Bravia 7 and save the money for a soundbar. Trust me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FreddyFonz,

      We're sorry to hear it didn’t meet your expectations, especially with the brightness and color vibrancy not giving you that “wow” factor you were hoping for.The quality of the source is a big factor in getting an excellent picture quality. As a workaround, you might try adjusting the picture settings, such as increasing the brightness or switching to a different picture mode for a more balanced look. Picture settings also allow a wide array of changes to color, contrast, clarity, motion settings, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].

      For more information, please visit the link here: https://www.sony.com/electronics/support/articles/00190409

      Your experience matters to us, and we'd recommend reaching out to our support team for assistance with troubleshooting, as they may be able to help optimize the display.

      If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at [email protected] with the following details:
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the BRAVIA 8.

      Sincerely,
      Jess Sony_US

  • Rated 4 out of 5 stars

    Sony Bravia 8

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with my purchase so far so good. A good buy with this price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephV,

      We truly appreciate you taking the time to leave a review. It's wonderful to hear that you're happy with your BRAVIA 8 and feel it was a good purchase. We're confident you'll continue to be impressed with the picture and sound quality.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    Sonified

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely satisfied with this Sony Bravia 8 TV, 200 percent better than previous tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RalphmB,

      That's fantastic to hear! We're absolutely delighted you're completely satisfied with your BRAVIA 8 OLED TV and finding it a significant upgrade. Enjoy the incredible picture!
      Thaks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Hitesh Shah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best item at best price, can’t beat, professional installation with soundbar. Very courteous technician who installed TV in quick time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NiteshS, We're delighted to hear that you got the best deal with professional installation included, and it's great to hear the technician was courteous and efficient. Enjoy your new TV and thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy TV was still under warranty. Best Buy helped through the whole warranty and reinstall. They were great. I do own the Geek insurance and so glad for that

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jody, Thank you for taking the time to share your experience with the Sony BRAVIA 8 4K OLED TV. We apologize if something wrong happened with your TV. Please note that your TV has one year standard manufacturer warranty and you can always reach out to our support team should you need assistance. On the other hand, we're glad you were assisted professionally by your dealer. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this Sony Bravia to upgrade from our older Sony Bravia this TV is amazing next level for sure going from LED to OLED was the best choice we could have made Thank you Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, AD52! We're glad that you are enjoying it. Thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Fantastic television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is great, but I have one problem, the wifi keeps cutting out a lot, otherwise it's fine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pnutz, thank you for sharing your experience! The BRAVIA 8's OLED screen truly shines, with each of its over 8 million self-illuminating pixels independently controlled to achieve unparalleled contrast, from the darkest blacks to the most dazzling colors, and we're truly glad you're enjoying that. In regards to the Wi-fi going in and out, we recommend following the troubleshooting steps listed on the link below, they will surely help to stabilize the internet connection:

      https://www.sony.com/electronics/support/articles/00184183

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 3 out of 5 stars

    Does not receive local channels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a tv with a built-in tuner to receive local channels. The sales girl said Definitely will receive them on this tv. We bought a 4k Samsung 65 inch one 3 years ago and it is still great but didn't want to be forced to get Spectrum. Well they set up tv and said i needed a ota antenna to get local channels. Went Back to Get the new antenna and it Still doesn't get local channels. Called Sony and they said it should get them. Well its a good tv but wouldn't have bought it for 2k if i knew it would not get local channels. Had to get Spectrum and not very Happy with that!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Papa,

      Thank you for reaching out to us and we're sorry to hear this issue. The type of reception that you'll receive will depend on the antenna type that you're using and how far a particular station is. ATSC technology is backwards compatible for BRAVIA 8 series TVs, so you will still be able to enjoy ATSC 1.0 technology with this ATSC 3.0 supported TV.

      If you believe that certain local channels are not appearing, after doing the scan, antenna rotation or re-positioning may be needed to increase received signal strength. You can also visit the AntennaWeb website online to check which stations are available in your area and the recommended type of antenna to use. For more details about this, refer to the links below.

      https://www.sony.com/electronics/support/articles/00023587
      https://www.sony.com/electronics/support/articles/00258543

      We are eager to assist you further. To help us do so, please email us at [email protected] with the following information:
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Case ID (if any):
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the BRAVIA 8:

      Sincerely,
      Jess Sony_US

  • Rated 4 out of 5 stars

    It's big

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues dialing in the color when I first got it home, but I am happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phil,

      Thanks for the review! We appreciate the comments as Sony always strive to deliver the best quality products. We hope you can get to enjoy the amazing picture quality it delivers, thanks to Sony's XR Processor, that intelligently enhances every scene in real-time boosting color, contrast, and clarity.

      Thanks for choosing Sony, have an amazing day!
      -DieogoV Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not for us

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display was clear and the sound was good, but the motion was strange on this one even after trying to adjust the settings. We exchanged for a different model.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyC, While we are glad to hear that you are happy with your new TV, we are sorry to hear that the Bravia 8 had to be exchanged for a different model. We hope that you get to enjoy your new TV!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Install Sony 65 inch tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team was great and prompt today On 12-18-24 They were professional and really helped us out very quickly. Thanks for the help!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevinpriest, That's great to hear! We're glad you're all set. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv everything you'd need! HDR, 4k, 120 hz!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there NickolasB, thank you for your fantastic 5-star review.

      It's a truly pleasure to hear that the BRAVIA 8 offers "everything you'd need," highlighting the amazing HDR, 4K, and 120Hz capabilities. We're so glad you're enjoying the premium features and immersive experience!

      Thank you for choosing Sony.

      Sincerely,
      Jenn. Sony_US

  • Rated 1 out of 5 stars

    “Premium” price, dollar-store reliability

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid a small fortune for this Sony TV because it’s supposed to be a premium brand. What I actually got was a glorified wall decoration. After barely a year, the speakers started acting up, and soon after that the TV just stopped turning on altogether. No warning, no accident, no misuse — it just gave up on life. Naturally, Sony’s support was about as helpful as unplugging it and plugging it back in (yes, I tried that). Their solution? Basically “too bad, you’re on your own.” For a TV that costs this much, that’s impressive in the worst possible way. So now I get the privilege of fixing it myself or tossing an “expensive premium TV” into the trash. Fantastic design philosophy: charge top dollar, then disappear when it fails right after warranty. If you’re shopping at Best Buy and considering Sony — don’t. Unless you enjoy paying extra for brand names, broken speakers, dead TVs, and DIY repair projects. Hard pass. Never again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyL,

      We are very sorry to hear about the issues with your BRAVIA 8 and the frustration with your support experience. This is certainly not the level of reliability or service we aim to provide, especially with our premium OLED lineup. Please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:


      One of our technical specialists will call you back within 2 business days.


      Sincerely,
      Eliab Sony_US

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