Customer Ratings & Reviews

Hi John,

Thank you for your time writing this review. We apologize for the difficulties you've encountered with the BRAVIA 8 and audio receiver when changing inputs. To better assist you, we would appreciate it if you could provide us with more details about the situation you experienced with the TV. This issue may stem from a setting on either the TV or the connected device (audio system). It's possible that the communication between the devices has become unstable, particularly regarding eARC/ARC audio switching.

If you haven't yet, try enabling or disabling HDMI-CEC. Make sure both devices have the latest firmware. Set audio output to "Audio System" in TV settings. Use a premium high-speed HDMI cable. Wait a few seconds after switching inputs. Reset both devices if needed. We have a set of troubleshooting steps that could help address various issues, particularly if you're experiencing no sound from your audio system's speakers, or if the Control for HDMI, ARC settings of your audio system, and BRAVIA Sync settings on your TV are not working properly.

You may refer to this helpful link: https://www.sony.com/electronics/support/articles/00173195

If problems persist, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi JMerrill87,

Thank you for bringing this issue to our attention. We understand your frustration with the Sony BRAVIA 8 TV not supporting the Spectrum app. Unfortunately, this app isn't available on Sony's Google TV platform. You can explore alternative options. One possibility is to connect an external device that is compatible with the Spectrum app to one of the TV's available inputs. Additionally, if your phone or tablet has Chromecast built-in or supports AirPlay, you can use these features to cast content from the Spectrum app on your mobile device directly to the TV. For further information, please refer to the link below:

https://www.sony.com/electronics/support/articles/00279172

We would also appreciate it if you could provide us with more details about the issue you encountered with the TV and the ARC functionality. The ARC issue seems unrelated to the app problem, as ARC is mainly for audio.

We are eager to assist you further. To help us do so, please email us at socialsupport@am.sony.com with the following information:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:

Sincerely,
Jess

Hi Nimish,

Thank you for sharing your feedback! We're glad to hear you think you Sony BRAVIA 8 TV is great, but we're sorry to learn about the issue you experienced. We'd love to learn more about what happened to better assist you.

Could you tell us a bit more about the problem—such as what stopped working and any error messages or symptoms you noticed? With more details, we can help provide some guidance or next steps. Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi Lightening,

Thank you for reaching out and sharing your experience. We deeply apologize about your new Sony BRAVIA 8 TV. We understand how frustrating this situation must be. This is not the news we want to hear.

We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience. -Maria

Hi pony, We apologize for the inconvenience you've experienced with your Sony BRAVIA 8 shutting off, rebooting, and freezing. We understand how frustrating this can be. We recommend checking for any available firmware updates for your TV model.
Additionally, there are a few troubleshooting steps you can try:
First, please perform a power reset: Turn off the TV, unplug it from the electrical outlet, wait for 60 seconds, and then plug it back in and turn it on.
If the problem persists, consider performing a factory reset to restore the TV to its original settings. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00159487

If these steps do not resolve the issue, please contact our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi StevenK,

We apologize that you are not satisfied with the picture quality of your new BRAVIA 8 TV. We can help you troubleshoot this by adjusting the picture settings.

The TV comes with various Picture Modes, such as Standard, Cinema, or Custom, which can significantly affect the colors and sharpness. We recommend checking the Clarity and Brightness settings as well to make sure they're configured to your liking. Sometimes, the source of the content (e.g., streaming app, cable box, or a Blu-ray player) can also impact the picture quality.

If you would like to troubleshoot further, please contact one of our product specialist through this link:  https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for considering Sony products.

Best regards,
Eliab

Hi Melissa, We apologize for the inconvenience you have experienced with your Sony BRAVIA 8. We understand how frustrating it can be when a product does not meet expectations.

Please be assured that Sony is committed to providing excellent customer service and support. We recommend contacting our customer support team directly to address your concerns via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

If you have further questions or concerns about your Sony TV, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Vicki, thank you so much for your kind words about the Sony - BRAVIA 8! We're really happy to hear you're enjoying the outstanding clarity and quality of our OLED technology. This TV also features a detailed and immersive audio experience thanks to its Acoustic Surface Audio+. And the picture's incredible realism is made possible by the powerful XR Processor, which renders shadows and highlights perfectly. However we noticed you left a 1-star rating, if that was unintentional or if there's anything we can assist you with, we'd love to have the opportunity to help and ensure you're fully satisfied with your experience. You can email the information below to socialsupport@am.sony.com so we can get in touch with you.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for choosing Sony!

Regards,
Dominick

Hi JonathanM,

Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65XR80

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi BrianS,

Thank you for sharing your experience with us.

We're glad that you find the sound of the Sony BRAVIA 8 TV terrific. We would like to apologize for the dark and blurry colors in its pictures. Our goal is to ensure that all our customers are satisfied with their experience, and we genuinely appreciate your input.

To enhance the picture quality, we recommend adjusting the TV's picture settings to better suit your preferences. You can explore a variety of options like color, contrast, motion, and brightness that may significantly improve your viewing experience. This link might be helpful: https://www.sony.com/electronics/support/articles/00190409?utm_source

If you need any assistance in optimizing these settings, or if you have any further questions, we're here to help.

Additionally, if you’d like to discuss your concerns further, feel free to contact us directly. You can email the following information to socialsupport@am.sony.com, and we’ll be happy to assist:
Full Name:
Best Buy Username:
Telephone Number:
Additional details regarding your experience with the BRAVIA 8

Thank you for your patience, and we look forward to resolving this for you!

Regards,
Maria

Hi Tobi,

We regret to hear that you are not completely satisfied with the TV. Sony's commitment to customer satisfaction is our top priority.

TV controls and functions may not be that easy at first. Help guides and manuals are available on our support website to aid you in understanding the TV features. You may find this link helpful:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr80

We also understand your need for the Xfinity app. Unfortunately, the Xfinity Streaming app is currently not available to install on this TV. However, you can use the built-in Chromecast feature to cast the content from the Xfinity Stream app on your mobile device to this TV. Additionally, you can connect HDMI devices that support the app that you are looking for. For more information, please refer to these links:

https://helpguide.sony.net/tv/lusltn1/v1/en-003/05_04.html

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_10.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hello WalterW,

Thanks for bringing this out to our attention!

We're genuinely sorry to hear you experienced intermittent resets and crashes with your Bravia 8. We understand how frustrating that can be, especially when you otherwise found the TV excellent.

While this type of issue isn't typical for the Bravia 8, sometimes such behavior can be resolved with a pending software update or a soft reset. We're truly sorry you didn't receive that guidance, and we understand why you made the decision to switch. Your feedback is incredibly valuable as we continuously work to ensure the highest quality and reliability in our products.

We look forward to the opportunity to enhance your experience with our Sony products in the future!

Sincerely,
Jenn.

Hi Jordan,

Thank you for sharing your experience and for taking the time to write to us.

We sincerely apologize for the frustration and the run-around you've dealt with trying to get service for your K-65XR80, especially with the power issue developing so soon after the warranty ended.

Please perform these two quick steps, as they can sometimes resolve no-power issues:

Power Reset: Unplug the TV from the wall outlet for at least 30 seconds. Plug it back in and try turning it on using the physical power button on the TV itself.

Disconnect Devices: Unplug all external devices (like soundbars and gaming consoles) connected to the TV, and then try turning the unit on again.

If the troubleshooting above doesn't help, please send an email to socialsupport@am.sony.com so we can have our specialist team review your case immediately.

To expedite this, please include the following information in your email:

Your Name
Your Username
The TV Model Number
Your Telephone Number
Your Sony Case Number (if you have one)
A brief, detailed description of the issue

Again, we are very sorry for the inconvenience. We look forward to your email and helping you get this resolved.

Best regards,

Gus, Sony North America Customer Support

Hi JeromeZ,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your full expectations with your BRAVIA 8 TV. Allow us to help turn this to a better experience.

Disney+ and Peacock apps can be used on the BRAVIA 8. This TV comes with pre-installed apps and unbeatable number of apps can be downloaded on the Google Play Store of the TV. For more information on how to install on a Google TV, please refer to this link: https://www.sony.com/electronics/support/articles/00147386?utm_source=glean

You may also refer to this link with information on how to use the supplied remote and features of the TV: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Jackie,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience caused by the sound issues with the K65XR80 TV over the past week. We understand how frustrating it can be when the sound starts to malfunction, preventing you from enjoying your favorite shows.

To help resolve this, we recommend trying the following:

Adjust Sound Settings: Follow the steps in our article on "Adjusting the Sound Quality on a Google TV" to enhance your audio experience: https://www.sony.com/electronics/support/articles/00302857?utm_source=glean

Update Firmware: Make sure your TV's firmware is updated to version 112.632.050. This can often prevent audio problems. You can find details here: https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-65xr80/software/00346878

Factory Reset: If the tweaking noises persist on all inputs and sources after trying the above, a factory reset might be necessary. This will restore default settings but will erase personal configurations and installed apps. For more information, visit: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001690105.html

If the issue continues after trying these steps, please email us at socialsupport@am.sony.com. To help us assist you faster, kindly include:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thanks for your patience as we work to resolve this for you.

Best regards,
-Fred

Hi StanleyH,

We're sorry to hear about the trouble you’re experiencing with your Sony BRAVIA 8 TV. That definitely sounds frustrating, and we be happy to assist you. It shouldn’t be shutting off on its own or requiring you to unplug it daily, that’s not the experience we want for you. If you haven't yet, make sure your TV has the most recent system software installed. If your TV has no picture, no power, or the LED light blinks or flashes red, please follow the steps on the link below to help resolve the issue.

https://www.sony.com/electronics/support/articles/00153674

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

If you still have the unit and you need further assistance regarding your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess