Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
Inconsistent Playback with Sonos System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About every third viewing session I get stuck in an endless loop where the tv switches back and forth between external audio (Sonos Beam 2, Mini Sub, 2x One surrounds) and built in speakers every 5 seconds or so. The only way to get out of it is to power cycle everything, then it mostly corrects itself until a few hours later. Add to that the constand electrostatic clicking when toggling between apps (AppleTV 4k). None of this happened with my A8G and Beam 1, it was flawless, bit i upgraded the whole system to fain Atmos. Lesson learned. I did buy this open box so maybe its defective. Also not nuts about the picture. This one’s going back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MonteM, We are sorry to hear that you are experiencing issues with your Sony XR65A80L TV. If you still have the TV, we'd love to troubleshoot the issues and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Model Number:
Issue:
Regards,
Carl
Where are the other 2 2.1 HDMI ports?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why sony limited the 2.1 hdmi ports to just 2 one of which is the ARC port is a mystery. A lot of people looking at this type of TV have multiple consoles/Devices and not just a PS5 and they have to use the ARC port for the AVR. 4 hdmi ports total only 2 are useful to me. If i had realized this in the store I would have made a different choice. TV could be a little brighter also but the HDMI issue is the big issue for me. Even on sale the amount of money I paid for the TV sony could have updated all HDMI ports to 2.1 120Hz. Bad move sony. Looking to return and purchase another brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Crap,
Thank you for your purchase. We are sorry to hear that two HDMI ports are not enough for your needs. If you are looking to increase the ports, you could upgrade your Receiver to support your needs and connect to eARC HDMI 3 port and let the new receiver provide the highest signal quality to the TV. The Sony STR-AN1000 would be a great option.
We always strive to deliver the best picture and sound quality with our TVs. Your opinion matters and we take this seriously as a way to improve our future products.
Again, we apologize for the inconvenience and hope you will still consider Sony in your future purchase.
Regards,
Marco
Outlasted Warranty by a Few Days
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturers warranty end 12/23/2024, and what happens today? You guessed it, went on the blink
No, I would not recommend this to a friendUnhappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy had tv for about a week and it died. They are out of stock and I have to wait at least 2 weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeM, We're sorry to hear about the no power issue that you've experienced with your Sony A80L. This is usually not the case for our TVs nor the experience we want you to have. Please allow us to help you and turn this into a better experience. If you haven't yet, please try to follow the troubleshooting steps on the link below to resolve this issue:
https://www.sony.com/electronics/support/articles/00153674
If you are unable to resolve your concern, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Sam
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv.............................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi name, Excellent! We're glad that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
I'm dissapointed in this expensive Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm dissapointed in this expensive Sony. After only 4 months the banner at the bottom of the CNN channel has burned into the screen. Very distracting. I have another Sony XBR that's 15 years old that has no screen burn in.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayP, We are sorry to hear that you are experiencing issues with your Sony A80L TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try a panel refresh and pixel shift on your Sony A80L TV. For more information, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-02-31_02.html?hl=pixel
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Low screen brightness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first Oled. expectations were for a juicy and bright picture. the expectation was not met. I look at maximum brightness, turning off all eco modes. I'm not happy with the brightness at all
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlekseiU, We are sorry to hear that the XR65A80L did not meet your expectations when it comes to the brightness of the picture. You can adjust the picture brightness of the TV based on your preference. Also, please turn off ambient light sensor and light sensor feature of the TV and check if the issue still occurs.
For reference on how to adjust the brightness, and turn off the Ambient Light Sensor and Light Sensor features, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv turns off by it self . Tv reset every time when it shuts off by it self
No, I would not recommend this to a friendOkay I guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for games, but awful picture on YouTube TV and Shudder app. I’m not really happy with it, but I’m stuck with it now…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JAGGY, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. You can adjust the picture settings on your TV. The XR65A80L model offers various modes such as Cinema, Game, Graphics, and Photo, each optimized for different types of content. Please check these links for more details:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/articles/00108468
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80L
Thanks for choosing Sony. ~Earl
Samsung for the Win!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over hyped, LG C4 is much better in every way. I would actually look at Samsung before any of those two.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlankFace, Thank you for your review. We would like to ensure that you are getting the best experience out of the Sony A80L TV. If you are experiencing issues with the picture quality of your A80L, may we contact you to help?
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Won’t load Hulu
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if it’s the TVs fault or Hulus’ but it won’t load Hulu. This is or second one. I would never give it a third chance.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS, We're sorry to hear about the issue you're having. This is usually not the case for our TVs nor the experience we want you to have. Please download the latest firmware update and the latest Hulu update to make sure you have the latest features and the best experience. If you're still unable to load the HULU app, try to uninstall and reinstall it again. Then perform a power reset. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Didn’t last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv died before its 2 year mark. Very disappointing. The picture was great but that doesn’t help me now.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
It’s not the old Bravia!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased another Sony Bravia 65 inch to replace our old Sony Bravia 65 inch. We were not so lucky this time around. Twenty minutes after plugged in and set up the television died! Truly unfortunate too, There was a beautiful picture for a minute that and the sound was so-so.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sassy, We're sorry to hear that the TV died twenty minutes after plugged in and setup. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
Several conditions may cause a power issue that prevents your TV from turning on. If you experience power fluctuations, such as brownouts, blackouts, or temporary power loss, these conditions should be resolved before troubleshooting the TV.
Make sure the AC power cord is securely connected to a working wall outlet.
Make sure the power cord is securely connected to the back of the TV.
Try turning on the TV by pressing the POWER button on the TV, then try turning on the TV by pressing the POWER button on the supplied remote control.
Unplug the TV power cord from the electrical outlet for at least 30 seconds, then plug it back in.
Disconnect all external devices connected to the TV.
Turn on the TV.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Cons mentioned:Reliability
The WORST
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. This tv failed catastrophically in the first few months and they had to replace most of the parts internally. Then it catastrophically failed again two months out of warranty. Why is Sony so bad?
No, I would not recommend this to a friend - Cons mentioned:Reliability
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand new television quit less than 2 weeks from intall. Replaced with another/same new television, it quit with a different code. Checked reviews, we were not the only ones who have had issues with this television. Returned and bought different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, We are sorry to hear that you experienced issues with your Sony A80L TV and had to return the unit. This is not the experience that we would like you to have with our premium TVs and we hope that you consider Sony again in your future purchases.
Regards,
Carl
No web browser.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't find the web browser on this TV.I try searching the menu etc and could not find the web browser.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Thank you for taking the time to provide us with your feedback about your A80L. We regret to hear that you're unable to find a web browser on your TV. This TV does not have a pre-installed web browser app. However, you may be able to download and install third-party apps that function as a web browser through the Google Play™ store app on your TV. Please follow the steps on this link on how to locate a web browser app:
https://www.sony.com/electronics/support/articles/00121075?utm_source=glean
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Nightmare
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $1800 on a TV just for it to fail in less than 2 years! It is only warrantied for a year and Sony wouldn’t do anything to help me at all. The quality was immaculate but if I knew it would be this short lived I would have never purchased it. You can get similar quality for much cheaper elsewhere I do not recommend!
No, I would not recommend this to a friendNever worked since day 1. Best Buy sold a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work.bought an excellent condition open box version of this tv. Ever 30 seconds no matter what you’re watching streaming or over air or dvd or video game the tv constantly switches to HDMI 2 input and says “input 2 has low signal please check connection) and it stoos And pauses whatever you were doing before that and makes it very Hard to find how to go back to where you were but it’s futile because it happens every 30 to 90 seconds. Best Buy won’t accept the return unless I transport the tv by hand back to the store but it does Not fit in my car and it never has that’s why I had it delivered so now I’m stuck with a piece of useless garbage and keep in mind I’m a total tech member and have been since day one but they still treat me like I’m worthless chattel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kale1986, Thank you for sharing your experience with the XR48A90K. We are truly sorry to hear about the issues you are facing with your TV. It sounds incredibly frustrating to have the input switch to HDMI 2 every 30 to 90 seconds, disrupting your viewing experience. We understand how inconvenient it must be, especially given the challenges with returning the TV to Best Buy.
We recommend checking the HDMI connections to ensure they are secure and trying a different HDMI cable to see if that resolves the issue. Also, make sure that the firmware version is up to date. Additionally, you might want to perform a factory reset on the TV to see if that helps.
If the problem persists, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are committed to resolving this issue for you and appreciate your patience and understanding.
Regards,
Sam
- Cons mentioned:Software
My $400 tv is better
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv glitched out and I can’t even turn it off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DyamiH, We're sorry to hear about the issues you're experiencing with your Sony A80L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you're unable to turn off the TV, please perform a power reset.
-Unplug the television power cord (mains lead) from the electrical outlet.
-Let the television remain without power for 2 minutes.
-Plug the power cord (mains lead) back into the electrical outlet.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Remote control
Open Box Not Worth It
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review of the open-box offer. It said "excellent." The TV came with no box, remote, or stand. It was simply wrapped in bubble wrap. I will never trust best buy open-box. Waste of my time.
I would recommend this to a friend