Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
Samsung for the Win!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over hyped, LG C4 is much better in every way. I would actually look at Samsung before any of those two.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlankFace, Thank you for your review. We would like to ensure that you are getting the best experience out of the Sony A80L TV. If you are experiencing issues with the picture quality of your A80L, may we contact you to help?
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Okay I guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for games, but awful picture on YouTube TV and Shudder app. I’m not really happy with it, but I’m stuck with it now…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JAGGY, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. You can adjust the picture settings on your TV. The XR65A80L model offers various modes such as Cinema, Game, Graphics, and Photo, each optimized for different types of content. Please check these links for more details:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/articles/00108468
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Additional Information regarding your experience with the A80L
Thanks for choosing Sony. ~Earl
- Cons mentioned:Reliability
The WORST
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. This tv failed catastrophically in the first few months and they had to replace most of the parts internally. Then it catastrophically failed again two months out of warranty. Why is Sony so bad?
No, I would not recommend this to a friend Won’t load Hulu
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if it’s the TVs fault or Hulus’ but it won’t load Hulu. This is or second one. I would never give it a third chance.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS, We're sorry to hear about the issue you're having. This is usually not the case for our TVs nor the experience we want you to have. Please download the latest firmware update and the latest Hulu update to make sure you have the latest features and the best experience. If you're still unable to load the HULU app, try to uninstall and reinstall it again. Then perform a power reset. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
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Sincerely,
Sam
Disappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is of very poor quality. The performance of this TV is extremely disappointing. Stopped working in less than two years and either Best Buy or Sony stood behind their product.
No, I would not recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv turns off by it self . Tv reset every time when it shuts off by it self
No, I would not recommend this to a friendNever worked since day 1. Best Buy sold a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work.bought an excellent condition open box version of this tv. Ever 30 seconds no matter what you’re watching streaming or over air or dvd or video game the tv constantly switches to HDMI 2 input and says “input 2 has low signal please check connection) and it stoos And pauses whatever you were doing before that and makes it very Hard to find how to go back to where you were but it’s futile because it happens every 30 to 90 seconds. Best Buy won’t accept the return unless I transport the tv by hand back to the store but it does Not fit in my car and it never has that’s why I had it delivered so now I’m stuck with a piece of useless garbage and keep in mind I’m a total tech member and have been since day one but they still treat me like I’m worthless chattel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kale1986, Thank you for sharing your experience with the XR48A90K. We are truly sorry to hear about the issues you are facing with your TV. It sounds incredibly frustrating to have the input switch to HDMI 2 every 30 to 90 seconds, disrupting your viewing experience. We understand how inconvenient it must be, especially given the challenges with returning the TV to Best Buy.
We recommend checking the HDMI connections to ensure they are secure and trying a different HDMI cable to see if that resolves the issue. Also, make sure that the firmware version is up to date. Additionally, you might want to perform a factory reset on the TV to see if that helps.
If the problem persists, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are committed to resolving this issue for you and appreciate your patience and understanding.
Regards,
Sam
- Pros mentioned:Picture quality
It’s not the old Bravia!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased another Sony Bravia 65 inch to replace our old Sony Bravia 65 inch. We were not so lucky this time around. Twenty minutes after plugged in and set up the television died! Truly unfortunate too, There was a beautiful picture for a minute that and the sound was so-so.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sassy, We're sorry to hear that the TV died twenty minutes after plugged in and setup. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
Several conditions may cause a power issue that prevents your TV from turning on. If you experience power fluctuations, such as brownouts, blackouts, or temporary power loss, these conditions should be resolved before troubleshooting the TV.
Make sure the AC power cord is securely connected to a working wall outlet.
Make sure the power cord is securely connected to the back of the TV.
Try turning on the TV by pressing the POWER button on the TV, then try turning on the TV by pressing the POWER button on the supplied remote control.
Unplug the TV power cord from the electrical outlet for at least 30 seconds, then plug it back in.
Disconnect all external devices connected to the TV.
Turn on the TV.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Faulty Product or Faulty Installion
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either the TV I got is a lemon or Best Buy installed it wrong. It hasn't worked properly since it was delivered and installed by Geek Squad. Settings are constantly erased, soundbar constantly stops working. Every night I have to spend an hour pulling HDMI cables out and replugging them and restarting the TV over and over. Absolutely awful experience. I am actually disabled and it causes me PHYSICAL PAIN to try and fix this.
No, I would not recommend this to a friendNo web browser.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't find the web browser on this TV.I try searching the menu etc and could not find the web browser.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Thank you for taking the time to provide us with your feedback about your A80L. We regret to hear that you're unable to find a web browser on your TV. This TV does not have a pre-installed web browser app. However, you may be able to download and install third-party apps that function as a web browser through the Google Play™ store app on your TV. Please follow the steps on this link on how to locate a web browser app:
https://www.sony.com/electronics/support/articles/00121075?utm_source=glean
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Cons mentioned:Reliability
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand new television quit less than 2 weeks from intall. Replaced with another/same new television, it quit with a different code. Checked reviews, we were not the only ones who have had issues with this television. Returned and bought different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, We are sorry to hear that you experienced issues with your Sony A80L TV and had to return the unit. This is not the experience that we would like you to have with our premium TVs and we hope that you consider Sony again in your future purchases.
Regards,
Carl
- Cons mentioned:Software
My $400 tv is better
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv glitched out and I can’t even turn it off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DyamiH, We're sorry to hear about the issues you're experiencing with your Sony A80L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you're unable to turn off the TV, please perform a power reset.
-Unplug the television power cord (mains lead) from the electrical outlet.
-Let the television remain without power for 2 minutes.
-Plug the power cord (mains lead) back into the electrical outlet.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Reliability
Don’t do it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go with an LG instead. I’ve had it for less than a year and I hate it. It doesn’t want to connect to the internet, it freezes up and I have to unplug it for it to work again. I wish I wasn’t convinced to get this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NormaA, Thanks for sharing your feedback. We're sorry to hear about your TV. This is definitely not what we wanted you to experience. Kindly check the following links. There are steps that you can perform to resolve your internet concerns. https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-06_15.html As for the overall performance of the TV, Make sure to keep your device's firmware up to date to enjoy all its features.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Cons mentioned:Remote control
Open Box Not Worth It
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review of the open-box offer. It said "excellent." The TV came with no box, remote, or stand. It was simply wrapped in bubble wrap. I will never trust best buy open-box. Waste of my time.
I would recommend this to a friend - Pros mentioned:Picture quality
To complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To complicated for an 83 year old guy. Great picture
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello LarryB,
While we are truly happy that you are pleased with the picture quality of our Sony XR65A80L TV, we're sorry to hear that you are having some issues using your new TV. Please allow us to help and we are more than happy to guide you. You may check this helpful Online Guide.
https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XR65A80L:
We apologize for the inconvenience.
Sincerely,
Marco
2009 quality refresh rate
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refresh rate on this tv is just as bad as my sony bravia made in 2009.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeradW,
Thank you for the review and we do apologize for the inconvenience. This TV supports 120Hz refresh rate. The picture quality will also depend in the source that you're playing. We're more than happy to help you out but we need more details with your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Cons mentioned:Reliability
Not to happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine but it freezing up on me at times not impressed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElDuran, We are sorry to hear about what happened to your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try a power cycle on the TV by pressing and holding the power button of the TV remote for 5-10 seconds and see if the issue still occurs.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iam a little disappointed, I would not recommend. We have had our TV installed maybe 1 month and it will turn off or go black not sure which, it will not respond to the remote at all and the only way to fix it is to unplug the TV so it resets its happened like 4 or 5 times. It also has motion drag marks sometimes. It is a dark TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SarahB, We are sorry to hear that you are experiencing issues with your new TV. We'd love to help out and make this a better experience for you, May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Just average- would not recommend to anyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very little bang for the price. Xxxxxxxxxxxxxxxxxxxxc
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP, Thanks for the feedback! We're sorry if you are not fully impressed with the TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Average.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good of a TV as the Sony I goy in Sep 2017. Not happy with it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jim45, Thank you for taking the time to provide us with your feedback about your Sony A80L. We're sorry to hear that your new Sony TV did not live up to your expectations. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. You can contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
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Username:
Model Number:
Issue:
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See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. Enjoy engaging cinematic content the way the creators intended with support for Dolby Vision, IMAX Enhanced, Netflix Adaptive Calibrated Mode, and more. With Acoustic Surface Audio+ and support for Dolby Atmos, hear true immersive audio with actuators that vibrate to produce sound from the entire screen perfectly matching the action. Thanks for choosing Sony. -Sam