Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Not to happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine but it freezing up on me at times not impressed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElDuran, We are sorry to hear about what happened to your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try a power cycle on the TV by pressing and holding the power button of the TV remote for 5-10 seconds and see if the issue still occurs.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
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Regards,
Carl
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iam a little disappointed, I would not recommend. We have had our TV installed maybe 1 month and it will turn off or go black not sure which, it will not respond to the remote at all and the only way to fix it is to unplug the TV so it resets its happened like 4 or 5 times. It also has motion drag marks sometimes. It is a dark TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SarahB, We are sorry to hear that you are experiencing issues with your new TV. We'd love to help out and make this a better experience for you, May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
- Pros mentioned:Picture quality
To complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To complicated for an 83 year old guy. Great picture
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello LarryB,
While we are truly happy that you are pleased with the picture quality of our Sony XR65A80L TV, we're sorry to hear that you are having some issues using your new TV. Please allow us to help and we are more than happy to guide you. You may check this helpful Online Guide.
https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XR65A80L:
We apologize for the inconvenience.
Sincerely,
Marco
- Cons mentioned:Reliability
Don’t do it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go with an LG instead. I’ve had it for less than a year and I hate it. It doesn’t want to connect to the internet, it freezes up and I have to unplug it for it to work again. I wish I wasn’t convinced to get this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NormaA, Thanks for sharing your feedback. We're sorry to hear about your TV. This is definitely not what we wanted you to experience. Kindly check the following links. There are steps that you can perform to resolve your internet concerns. https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-06_15.html As for the overall performance of the TV, Make sure to keep your device's firmware up to date to enjoy all its features.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
2009 quality refresh rate
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refresh rate on this tv is just as bad as my sony bravia made in 2009.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeradW,
Thank you for the review and we do apologize for the inconvenience. This TV supports 120Hz refresh rate. The picture quality will also depend in the source that you're playing. We're more than happy to help you out but we need more details with your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Average.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good of a TV as the Sony I goy in Sep 2017. Not happy with it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jim45, Thank you for taking the time to provide us with your feedback about your Sony A80L. We're sorry to hear that your new Sony TV did not live up to your expectations. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. You can contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
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See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. Enjoy engaging cinematic content the way the creators intended with support for Dolby Vision, IMAX Enhanced, Netflix Adaptive Calibrated Mode, and more. With Acoustic Surface Audio+ and support for Dolby Atmos, hear true immersive audio with actuators that vibrate to produce sound from the entire screen perfectly matching the action. Thanks for choosing Sony. -Sam
Faulty Product or Faulty Installion
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either the TV I got is a lemon or Best Buy installed it wrong. It hasn't worked properly since it was delivered and installed by Geek Squad. Settings are constantly erased, soundbar constantly stops working. Every night I have to spend an hour pulling HDMI cables out and replugging them and restarting the TV over and over. Absolutely awful experience. I am actually disabled and it causes me PHYSICAL PAIN to try and fix this.
No, I would not recommend this to a friendJust average- would not recommend to anyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very little bang for the price. Xxxxxxxxxxxxxxxxxxxxc
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP, Thanks for the feedback! We're sorry if you are not fully impressed with the TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Horrible TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations for this TV. I wanted to upgrade to the 65" OLED tv from the LED. TV was delivered and installed without any issues; it was during set up. Turned the TV on to set up and there were black lines across the entire screen, from top of the screen to the bottom. I had the TV returned and was refunded. After reading more about OLED I found a lot of these TV's have this issue. That's disappointing considering the cost of it. I will stick with LED.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ARA2008, we regret to hear that the TV did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have. This issue could have happened during installation as all our TVs undergo quality checking before they are released in the market.
Again, we are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
-Craig
- Cons mentioned:Reliability
Horrible smart tv!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy this tv! It stopped working less than a month after I bought it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EllenR, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Username:
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Model Number:
Issue:
Regards,
Carl
Disappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is of very poor quality. The performance of this TV is extremely disappointing. Stopped working in less than two years and either Best Buy or Sony stood behind their product.
No, I would not recommend this to a friendWorst TV in 20 years
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest joke of a TV ever produced. It's so bad Best Buy should personally come and take it from my house. Picture quality is awful. It sits 6 inches from the router and it's the worst picture I've ever seen. I could run a cat cable to it but I shouldn't have to. The ARC compatibility is awful. I have to restart my receiver and TV a combination of times to get it to work. My Samsung had zero problems. I will never ever ever purchase a Sony ever again. DO NOT BUY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tailg8nj, We are sorry to hear that you are experiencing issues with your Sony A80L TV. We'd love to troubleshoot the issues and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Model Number:
Issue:
Regards,
Carl
Sony TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a lot of money but wasn’t satisfied. Picture was really dark no matter what setting I put it on, the speakers worked great, tv seemed regular
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarquitaS, We are sorry to hear that the XR65A80L did not meet all of your expectations. We'd love to troubleshoot the issue that you are having and make this a better viewing experience for you. In the meantime, please try and check from other sources if the issue occurs on different inputs, channels, or built-in applications such as Netflix, YouTube, and Amazon Prime. You can also change the picture brightness of the TV using the TV remote.
Press the (Gear or wrench icon) button on the remote control, then select [Settings] — [Display & Sound] — [Picture] — Brightness. We also recommend turning off the Light sensor and Ambient light sensor.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
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Model Number:
Issue:
Regards,
Carl
freeze
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it likes to freeze up the controls don't work i unplug it and it works after that.for the price it should work better then that. i'll never buy anything sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineF, We’re sorry to hear you did not have a great experience with your Sony A80L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To resolve this issue, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00167132
https://www.sony.com/electronics/support/articles/00141896
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
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Model Number:
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Sincerely,
Sam
Done with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great! The problem is with Best Buy. It was delivered 6/3 and our electrician installed it 6/22 and we discovered it is too small for the space. No problem right? Wrong! Somewhere along the line Best Buy changed their return policy to 15 days so it is not returnable or exchangeable! We just want to spend more money and get a larger tv. Crazy huh! Spoke with customer service, emailed CEO and even Tweeted, no response! Done with Best Buy!
I would recommend this to a friendNot impressed at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this yesterday and had my hopes up. What a disappointment. Tried my best to like this TV and I just cant. The picture quality is terrible and blurry. It doesn't seem like it's 120hrtz at all. The motion rate is terrible. Doesn't pop at all. I feel like I downgraded. Way too dark. I bought it for the Playstation settings and that was also disappointing. All 4 of them and 3 i'll never use. I compared it to my Samsung UHD 900 series and my Samsung was way better. How??? I'll be returning this junk and getting literally anything else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We are sorry to hear that the A80L TV did not meet all of your expectations and had to return the TV. The HDMI 3 & 4 supports 120hz and enabling the Enhanced feature of the A80L will make sure that you get a better experience when using the TV. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Cons mentioned:Price
Should've Went w/ Cheaper Option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could've gotten a much bigger Samsung for so much cheaper - not worth the price at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnK, we regret to hear that the TV did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
This is why people buy online and not in stores
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great. The trouble that we had with the store personal and management was awful. The only reason that it gets two stars is the TV is great
I would recommend this to a friendNot buying another Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony Bravia XR A80L, and I must say, I'm rather disappointed with it. The picture quality is decent, but the sound quality is a major letdown. The audio is weak and lacks depth, making it hard to enjoy movies or music. I had to invest in external speakers to make the viewing experience somewhat bearable. Overall, I expected more from a Sony product, and I'm quite underwhelmed by the sound performance.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JakeyGamePro, We are sorry to hear that the A80L TV did not meet all of your expectations when it comes to sound quality of the TV. For this, please try adjusting the sound setting of the TV based on your preference. To check on this, please click on our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Sound is terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what mode we place it in, (Dialogue, cinema, etc.) No matter how much we fidget with the limited sound settings, the voices are always too soft while the effects will blow your ears out. Had it for about a month and I cant stand the sound. Never felt the need for a sound bar until now hoping to correct the issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joeldt, We are sorry to hear that you are experiencing issues with the audio of your Sony A80L TV. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please try setting the TV to Voice Zoom this will Emphasize voice more than the sound effects. This is under Sound customization option. Also, please check if the issue occurs on other sources such as the built-in applications, (Netflix, Amazon Prime, and YouTube) and other inputs.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
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Model Number:
Issue:
Regards,
Carl