Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
Horrible TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations for this TV. I wanted to upgrade to the 65" OLED tv from the LED. TV was delivered and installed without any issues; it was during set up. Turned the TV on to set up and there were black lines across the entire screen, from top of the screen to the bottom. I had the TV returned and was refunded. After reading more about OLED I found a lot of these TV's have this issue. That's disappointing considering the cost of it. I will stick with LED.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ARA2008, we regret to hear that the TV did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have. This issue could have happened during installation as all our TVs undergo quality checking before they are released in the market.
Again, we are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
-Craig
Sony TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a lot of money but wasn’t satisfied. Picture was really dark no matter what setting I put it on, the speakers worked great, tv seemed regular
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarquitaS, We are sorry to hear that the XR65A80L did not meet all of your expectations. We'd love to troubleshoot the issue that you are having and make this a better viewing experience for you. In the meantime, please try and check from other sources if the issue occurs on different inputs, channels, or built-in applications such as Netflix, YouTube, and Amazon Prime. You can also change the picture brightness of the TV using the TV remote.
Press the (Gear or wrench icon) button on the remote control, then select [Settings] — [Display & Sound] — [Picture] — Brightness. We also recommend turning off the Light sensor and Ambient light sensor.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
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Regards,
Carl
- Cons mentioned:Reliability
Horrible smart tv!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy this tv! It stopped working less than a month after I bought it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EllenR, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Done with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great! The problem is with Best Buy. It was delivered 6/3 and our electrician installed it 6/22 and we discovered it is too small for the space. No problem right? Wrong! Somewhere along the line Best Buy changed their return policy to 15 days so it is not returnable or exchangeable! We just want to spend more money and get a larger tv. Crazy huh! Spoke with customer service, emailed CEO and even Tweeted, no response! Done with Best Buy!
I would recommend this to a friendWorst TV in 20 years
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest joke of a TV ever produced. It's so bad Best Buy should personally come and take it from my house. Picture quality is awful. It sits 6 inches from the router and it's the worst picture I've ever seen. I could run a cat cable to it but I shouldn't have to. The ARC compatibility is awful. I have to restart my receiver and TV a combination of times to get it to work. My Samsung had zero problems. I will never ever ever purchase a Sony ever again. DO NOT BUY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tailg8nj, We are sorry to hear that you are experiencing issues with your Sony A80L TV. We'd love to troubleshoot the issues and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
freeze
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it likes to freeze up the controls don't work i unplug it and it works after that.for the price it should work better then that. i'll never buy anything sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineF, We’re sorry to hear you did not have a great experience with your Sony A80L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To resolve this issue, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00167132
https://www.sony.com/electronics/support/articles/00141896
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
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Sincerely,
Sam
Not impressed at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this yesterday and had my hopes up. What a disappointment. Tried my best to like this TV and I just cant. The picture quality is terrible and blurry. It doesn't seem like it's 120hrtz at all. The motion rate is terrible. Doesn't pop at all. I feel like I downgraded. Way too dark. I bought it for the Playstation settings and that was also disappointing. All 4 of them and 3 i'll never use. I compared it to my Samsung UHD 900 series and my Samsung was way better. How??? I'll be returning this junk and getting literally anything else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We are sorry to hear that the A80L TV did not meet all of your expectations and had to return the TV. The HDMI 3 & 4 supports 120hz and enabling the Enhanced feature of the A80L will make sure that you get a better experience when using the TV. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Cons mentioned:Price
Should've Went w/ Cheaper Option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could've gotten a much bigger Samsung for so much cheaper - not worth the price at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnK, we regret to hear that the TV did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Sound is terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what mode we place it in, (Dialogue, cinema, etc.) No matter how much we fidget with the limited sound settings, the voices are always too soft while the effects will blow your ears out. Had it for about a month and I cant stand the sound. Never felt the need for a sound bar until now hoping to correct the issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joeldt, We are sorry to hear that you are experiencing issues with the audio of your Sony A80L TV. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please try setting the TV to Voice Zoom this will Emphasize voice more than the sound effects. This is under Sound customization option. Also, please check if the issue occurs on other sources such as the built-in applications, (Netflix, Amazon Prime, and YouTube) and other inputs.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Model Number:
Issue:
Regards,
Carl
Not a good brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy tv bad picture. This tv had issues with the picture it did not look anything like the store model
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieS, We're sorry to hear about the picture quality issues you're having with your Sony A80L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Your TV may experience a picture quality issue for several reasons, including connection issues, screen adjustments, input source performance, electrical interference, power conditions, and more. The information and the troubleshooting steps on the link below are provided to help you identify and resolve the issue you're experiencing.
https://www.sony.com/electronics/support/articles/00032635
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not buying another Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony Bravia XR A80L, and I must say, I'm rather disappointed with it. The picture quality is decent, but the sound quality is a major letdown. The audio is weak and lacks depth, making it hard to enjoy movies or music. I had to invest in external speakers to make the viewing experience somewhat bearable. Overall, I expected more from a Sony product, and I'm quite underwhelmed by the sound performance.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JakeyGamePro, We are sorry to hear that the A80L TV did not meet all of your expectations when it comes to sound quality of the TV. For this, please try adjusting the sound setting of the TV based on your preference. To check on this, please click on our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Best Buy Username:
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Regards,
Carl
This is why people buy online and not in stores
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great. The trouble that we had with the store personal and management was awful. The only reason that it gets two stars is the TV is great
I would recommend this to a friendThe Carpenter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this TV, wanted the Samsung but the salesman talked me into this pile, I had a QLED and feel I’ve downgraded, the picture sucks, the ARC is about useless so I have to have the soundbar remote to control sound. I will be buying the Samsung 65 like I wanted, can’t return this junk as I’m 3 days over, just a joke, NOT HAPPY! My kid will be getting a free 65” Sony. I won’t be back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Carpenter, We are sorry to hear that the XR65A80L TV did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try adjusting the picture setting of the TV to your preference. For this, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Better options for price point
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv. For the price, the picture quality is not AMAZING. A also own a Samsung TV that is in the same price range, and it much much better. The picture does not seem bright enough, and when we change the settings to vivid, it is WAY too bright. There are no betweens.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi D4RkKnght,
Thank you for telling us about your experience with your BRAVIA XR X90L. We regret to hear that it hasn't performed to your standards particularly with the picture quality of this TV. Please allow us to help you and turn this into a better experience.
The quality of the source is a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].
For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80l/articles/00190409
Should you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Issue:
Sony TV Model Number:
Additional Information regarding your experience with the A80L.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
I don’t think so. It is good product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just usd 15 minutes than it is Galvis I automatically going power off
No, I would not recommend this to a friendGood TV bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great. The delivery and installation arrangement and services was horrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YYYY, While we are glad to hear that you are happy with your new TV, we are sorry to hear about your shopping experience.
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great TV arrived damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged. Now have schedule a replacement. Love it otherwise.
I would recommend this to a friendScreen went blank and only worked for 3 weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went to black 3 weeks after purchase. When researching the issue it means the motherboard went, the red light is flashing and the TV will not turn on. Best Buy customer service was awesome and I have a new Sony TV on the way.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenQ, While we are glad to hear that you are now getting a replacement TV, we are sorry to hear about what happened to your first A80L TV. This is not the experience that we'd like you to have and we hope that you get a better experience with your new TV this time.
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
SONY 65
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this point we hate it! The technology is such you can not adequately program and operate the TV, UNLESS YOU PAY FOR A TECH TO COME OUT...and they dont know how to operate it either. There were absolutely no understandable instructions. Currently its off and stuck on one channel. WE HATE IT!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LindaH, We are sorry to hear that you are experiencing difficulties with your A80L TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
How is this legal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen started going black within a month of purchasing. Now Best Buy doesn't know me.
No, I would not recommend this to a friend