Customer Ratings & Reviews
- Model:
- K65XR8B
- SKU:
- 6642165
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality and simple user interface of the 65" Class BRAVIA XR8B OLED 4K HDR Google TV. The OLED quality and deep blacks are also impressive features. However, some customers have noted that the brightness may be too low for certain rooms.
This summary was generated by AI based on customer reviews.
Upgraded!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded from our 2015 Sony Bravia and so far we love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AShreeve,
We're excited to hear that your upgrade to the Sony BRAVIA K65XR8B has been such a positive experience! Thank you for your outstanding 5-star rating—it means a lot to us. The vivid picture quality and intuitive smart features of your new TV are designed to make home entertainment even more enjoyable, and we're delighted you're loving it so far.
Thank you for choosing Sony—wishing you an exceptional day!
DiegoV.
Tv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent salesman was very knowledgeable and helpful
I would recommend this to a friendSatisfied customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Shaq was great to work with, so knowledgeable great salesperson.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdaD,
We're so glad to hear that. Thank you for giving your Sony BRAVIA TV a 5-star rating and letting us know you think it's a great product. It's wonderful to know you're enjoying the rich picture clarity and immersive viewing experience—the vibrant visuals of your Sony BRAVIA TV are designed to truly elevate every moment.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Bravia TV Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great, love Sony. Disappointed to find out the best buy points never showed up and after going through support notified there is a change where only credited if used BB credit card. That's a sneaky change.
I would recommend this to a friendReasonable price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV, easy to install. Can adjust the heights.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Kenny.
We are so pleased to hear that you think your new K65XR8B television is awesome. It's wonderful to know that you found it easy to install and that you're taking advantage of the adjustable height feature. We designed this TV with flexibility in mind to ensure a perfect fit in any home, so your feedback is very rewarding.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Defective Sony TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony TV suffered a terminal fault 2 weeks into ownership, well within the base warranty period. Best Buy referred me to Sony directly for repair. Having done do and a repair date was sett for December 24, 2025. That date has now been rescheduled to ZJanuary 7, 2026 due to back order for required parts. I suspect that repair date will be pushed as well given the back order status. At some point, I suspect I will be demanding full replacement of this TV. How a power power supply part for a current model TV can be “out of stock” is beyond my understanding, other than the possibility that this particular unit has an incurable defect impacting a large number of devices. Sony has yet to step up to make me whole on this transaction. The actual rating of this unit should be zero. Unfortunately that is not an option and will be the last Sony device I purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there!
Thank you for sharing your experience. We are truly sorry to hear about the failure of your TV so shortly after purchase, and we sincerely apologize for the frustration caused by the parts backorder and the rescheduled service date. We understand that being without your TV—especially during the holiday season—is a significant inconvenience.
To better assist you, we would like to personally evaluate your case and investigate the repair status and part availability. Please email the following information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/concern:
We value your loyalty to Sony and hope to speak with you soon to work toward a resolution.
Regards,
Dominick
Sorry and lousy app TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the sorriest TV I think I have ever owned. I can’t seem to get much to work right on it. It won’t let me sign in at all and I am putting the correct passcode in. I downloaded an app and watched about an hour and a half of 3-30 minute shows, and then went to buffering and the screen turned black, and now every time I open that particular app, the screen stays black, but doesn’t buffer anymore. I don’t understand why the app worked before, but it doesn’t now. I hooked up a DVD player to it, put in a disc, turned on the DVD player, pressed the input button on the TV remote control like I’m supposed to, and nothing happened. As far as I’m concerned these app TV’s are absolutely worthless and useless in my opinion and experience of them, and I would not recommend them to anyone. I have had nothing but trouble with this thing ever since the Best Buy Geek Squad set it up for me and not too much works properly on it. I’ve hooked the accessories up properly and can’t get it to show up on the TV at all. I sign in correctly and it won’t let me sign in. I just have to say, these app TV’s are really sorry in my honest opinion. I even had a Best Buy supervisor to print me off some instructions on how to operate and navigate the thing and that’s not even enough.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH,
We are truly sorry to hear about your frustrating experience with your K-65XR8B television. Dealing with new technology can certainly be challenging, and we understand how disappointing it is when a product doesn’t work as smoothly as expected right out of the box.
We want to help get your TV running properly so you can enjoy the incredible picture quality the BRAVIA series is known for. We have compiled troubleshooting steps below that should resolve these specific issues you're dealing with.
For App & Buffering Issues:
1. Power Cycle the TV: To clear out any temporary software glitches, please restart your TV by unplugging it from the power outlet for two minutes, and then plug it back in.
2. Check Network Strength: If an app starts buffering, the Wi-Fi signal may be weak. Please confirm your TV is connected and getting 'excellent' strength by navigating to Settings > Network and Internet.
3. Update TV Software: Ensure your TV has the latest updates for stability by selecting Settings > System > About > System software update.
4. Clear App Cache & Data: Since the app used to work, clearing its stored data often resolves the issue. Go to Settings > Apps > Search for the app > Select it, then look for Clear Data and Clear Cache, and press OK.
For Input Selection (DVD Player):
The correct way to switch to your DVD player is crucial:
- Press the Input button on your Sony remote control (the button typically has a TV icon with an arrow pointing to the right).
- A list of inputs will appear on the screen. You must then use the directional pad to select the specific HDMI port your DVD player is plugged into (e.g., HDMI 1, HDMI 2) and press the OK button to switch the screen over.
For Sign-In Issues:
We recommend carefully double-checking your password entry. Most sign-in issues are resolved by ensuring you are respecting the exact capitalization, lowercase letters, numbers, and symbols of your password or user ID.
If you require personalized, step-by-step guidance through any of these troubleshooting steps, or if the issues persist, please reach out to our dedicated technical support team directly. They specialize in walking customers through navigation and setup:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for giving us the opportunity to assist you. We really appreciate you considering Sony products!
Regards,
Dominick
Customer Service?????????
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and paid for a Sony TV, and mounting bracket in the store. It was not in stock. I then received an email my order was ready for pickup. I went back to the store to get it. I was then told the TV was in the store but had not been processed. It would be ready in an hour. I waited the hour and was then told they couldn’t find it. I left the store. Later that day I received an email my order was delayed. I called ame the service representative had no idea why it was delayed or when it would arrive. But promised to escalate my request and assured me I would receive a callback within 24-48 hours. That was six days ago. I’m still waiting.
No, I would not recommend this to a friendBeware- From a loyal Sony customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony TV's ( I am almost 60) so I am sad to report that this has been a nightmare. My TV's sound is out of sync with the people talking on the screen. I have a sound bar; I have tried all the fixes and trouble shooting supplied by Sony on their site; nothing has worked long term. Meaning after restarting it's better for awhile but continues to get out of sync again. Finally, I give up and go to my old Sony in my bedroom. My long relationship with Sony is over.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SusanR,
Thank you for reaching out and sharing your review. We are truly sorry to hear about the significant audio-video synchronization issues you are experiencing with your new BRAVIA XR8B television. As a loyal Sony customer for so many years, we know how much you value reliability, and we sincerely apologize that you have come across this problem.
Since you have already tried the standard fixes, the next step requires specialized, personalized attention. Our best recommendation is to immediately connect with our dedicated technical support team. They have the advanced tools to investigate this issue, understand the specifics of your setup, and provide a tailored solution to ensure the sync issue is permanently resolved.
Please reach out to them directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony products!
Regards,
Dominick
Defective issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the TV due to a defective screen after only 2 weeks of having it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OscarA,
Thank you for sharing your feedback. We are sorry to hear that your XR8B experienced a screen issue so shortly after purchase.
This is certainly not the experience we want for our customers. Please be assured that we will share your feedback with our product and quality teams for further review.
Thank you for considering Sony!
Regards,
Dominick
Delivery Sucks...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still waiting for my delivery...it has been rescheduled twice, and they are now a no show
No, I would not recommend this to a friendVertical banding!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv had terrible banding across the whole screen. I returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, JDBL.
We are very sorry to hear that you experienced terrible banding across the whole screen of your K-65XR8B television, and we sincerely apologize for the disappointment and inconvenience this defect caused. This is certainly not the exceptional, uniform picture quality we design our BRAVIA screens to deliver.
We regret that this issue ultimately led to you returning the television. Your satisfaction is our top priority, and we apologize that this particular unit did not meet our high standards for performance.
Thank you for bringing this to our attention, as your feedback is valuable for our quality control processes.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Black level, Picture quality
Solid!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just set it up as the first TV that’s above the basic brands for our household. In a room with little light, it’s absolutely perfect. Amazing colors and beautiful blacks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heyitsd,
Thank you for your wonderful 5-star review of the Sony - BRAVIA XR8B! It brings us great satisfaction to hear that your first step into a premium TV has been such a rewarding experience. The BRAVIA XR8B is designed to shine with vivid colors and deep blacks powered by the Processor XR. We're so glad it's delivering the perfect viewing environment for your home, and we truly appreciate you sharing your experience.
Thank you for choosing Sony!
Regards,
Dominick