Customer Ratings & Reviews

Bought the tv because of the price. Really struggles with with darker scenes. If I would have known might have gone with the next generation for picture quality.

Had some problems with lines in tv when I got it home, but Best Buy helped me out in return and now have a nice tv.

I thought the refresh rate would be better.When watching sporting events the screen becomes a little blurry when the camera moves quickly across the ice or field.

We are on first name basis with our geek squad techs from Sony TVs. We had a smaller version of this tv and had nothing but problems within the 1st 6 mo. So we took it back and were talked into another Sony, again not even a year later problem after problem. It is slow and has problems loading its apps, getting green lines, randomly turns on or off, color will randomly be very off. Sticking with Samsung or LG from now on.

I bought this TV from the BBuy’s Sony’s rep and he assured me a extraordinary Product however I’ve only had the TV for 30 days and already had to call Geek Squad 3 times for issues with the TV. I don’t recommend this TV. Oh and BTW I purchased Apple TV 4K and top of the line expensive cables to ensure I didn’t encounter issues. And the saddest thing is BBuy only gives you a 15 days to return the TV and 30 days if you had spent over $2K.

Picture is ok, disappointing black levels though, especially watching 4K content. Had a rainbow colored bar going the entire width of the screen after one year, then it went away after a couple weeks. Then after year two the tv won’t turn on at all. Had to buy another tv and went with an oled, which is sooo much better. Well worth the extra money.

this is my second Sony Bravia. i first bought a 55 then a year or so later, this one , a 65. within the last 2 months, both have quit. supposedly to overheating issues but the temp here never gets over 75 or 76. gotta buy 2, living room and master. guess ill try samsung or lg

One of the worst purchases I’ve ever made! I Purchased the 65 inch Sony TV as well as a 60 inch Sony TV on the very same day. I was hoping that chain and cable companies will improve my picture only to find out that the cable companies were not the issue. The pictures on these TVs or worse than entry-level insignia TVs that I’ve owned in the past. I install home theater equipment for a living and somehow convince myself that because Sony was a major brand that correlated to a better picture. As time has passed that belief has become very embarrassing and annoying to me. Within a short period of time I plan on selling both of my TVs which are just over a year old to purchase a different brand with a lot better picture. I’ll never make this mistake again.

bought it to replace a 15 year old Sharp LCD. Actually the Sharp isn't that far off in terms of quiality, disapointing. Remote stopped working after 2 weeks. TV is useless without remote. TV only has on/off button, very very disapointing. Returning this TV for a refund today.

I ended up trading this one in for an LG. The TV was good but not what I wanted.

Bought this knowing sony was going to be my best bet but beware this set is not compatible to genie dvr with directv it makes a loud popping sound when you play back shows and fast forward shows geek squad says sony has a software glitch that they don't have a fix for yet on the model I bought took it back and got a samsung

Complicated tv to set up and I am tech savy don't by remote just not good and

I returned this because I didn’t like of the quality of image.

The tv can be laggy, but the 4k picture is really nice.

I love Sony brand at all so I will recommend all my friend.

We purchased this TV to replace a Samsung that was only 3 years old, we were having issues with screen blackouts using our new 4th gen Apple TV (we had recently upgraded from the 3rd gen). Since we have another Sony TV and sound system in our home we thought it would be a good fit. This TV had a horizontal (permanent) line across the top quarter of the screen! Such a pain to take the system apart rebox and take back to BestBuy! We considered getting a another, hopefully better one, but changed our minds because the Sony sound bar had a terrible tinny sound...but that complaint is for a dfferent review! We went home and reconnected our Samsung system with a newly purchased HDMI cord and it is doing fine. Much better than the Sony. Alot of work too!

I returned this item. The audio flaw was unbearable.

The picture quality isn't what I aspected it to be.

It lasted 2 years. Started flickering and it’s more expensive to fix than to buy a new one. Don’t waste your money like I did.

Great picture. After less than two years, I got green and white grids across the screen Sony offered no help. 1 year warranty.