Customer Ratings & Reviews

This WAS a great TV. I was stupid to not get the BB protection program. Sony sends out a software update and the TV needs to be hard reset every morning. 1.5 months into it when I can verify that the FIOS signal strength is adequate and it is determined by level 2 tech support that the HDMI handshake is not communicating. Sony tech comes 2 months later (after many diagnostic time sucking phone calls) out with a new motherboard (dismounting the TV at my expense). Set up software update fries the power supply. 5 hours of a Sony tech on the phone and my TV on my couch and I end up worse that when I started. Have tech support transfer me to NCR (customer service) and after many dropped calls I get through to someone who is so much like a robot it became comical. If I said X she would say Y. If I told her we were bombing Tokyo she would apologize and go right back to her script. There is no way to speak with a decision maker to solve the problem. They have no idea that they are one software upgrade away from being replaced by a computer. Have to send out parts and 2 in person service calls before they will talk about a replacement. Great picture. But direct software updates can ruin your day. Please make sure that you spend the money on a protection plan. Sony is NOT customer centric. Your problem is only considered by their economic benefit. They already got your money.

The Best Smart TV compared to Samsung or any other, Picture Quality is excellent and Animations are so smooth. Android makes it even powerful.

Amazing picture. Can neve go wrong with sony if your a loyal customer. Got 2 free 4k movies with this purchase on Google play.

Great TV Great TV Great TV Great TV Great TV Great TV Great TV

Love This TV......................................

The picture on this tv is great and is super clear and sharp, it is great for watching sports on.

All ways have good luck with Sony TV great picture and good sound

first I bought the 950 series and I did not like the side white light bleed in the corners of the TV. so I returned and bought the 850 although there is a big difference in color I am still very satisfied with the TV. but honestly don't waste the money yet on a 4k TV until everything is in 4k. Best thing about this TV is that it has kodi built right in. this is my 2nd Sony and hey cant go wrong with Sony TV and entertainment products even bought the surround sound to go with it

First off this was an impulse buy, something I seldom do. It is buy far the worst purchase I've every made! This is the first Sony tv I have ever owned and it will be the last. If you are looking for an expensive paperweight this tv is for you. The tv has probably the best picture I have seen, but that's only when the tv decides to turn on, or stay on, or detect my cable box. Oh you want to use the built in apps, ha good luck this tv crashes more than windows vista. Also lets not forget the 25-30 second delay between the remote and tv, that aggravates me beyond all reasonable sense, you know the best part I've had this tv less than 4 months. Nothing but problems since the 3rd-4th week after I bought it. What a waste of 1300 dollars. I hate this tv, yes I hate it, I hate it, I hate it. I wish I could return it, or Sony would buy it back. I should have looked up the reviews on this tv before I shelled out so much money on this garbage. I would highly recommend you save your hard earned money for a different brand.

Overall, the TV is amazing. The major negative is that the TV stand, once connected to the TV barely supports the TV, therefore, the TV at the highest point leans backward approx. 2.5 inches. From a viewing standpoint, it almost skews your screen view and is very noticeable. A call to Sony support including pictures and they state this is as 'designed'. I personally find this to be a major design flaw. If you look at the Sony forums there are many complaints regarding this. Only fix is to wall mount this which I sadly had to do even though I have a TV stand. You'd think design and quality would be paramount checklist product variables for Sony but given this flaw, it is definitely not the case. PS. I added cardboard pieces under the back legs of the TV stand to level out the TV, it's sad.

Great TV. Absolutely love this TV except for the occasional restarts.

Picture quality is good but when you shut the TV off its a takes a minute to connect to the internet my other TVs are connected instantly. The home screen with the apps is glitchy and the apps won't open like hulu or netflix sometimes and i have to shut the tv off and unplug it and its fixes the problem. I've never had a TV like this I wish I took it back now its to late. I only wrote this review to save someone else the hassle

This TV is awesome. I've had it for a few years now and no major complaints. Like all of these TVs, you need a good sound bar with it.

I was excited to have the opportunity to purchase the Sony 4k TV I wanted. My Sony 65x850E had a beautiful picture, however in a little over a year it was non operational (purchased 12/13/2017). I would press the on button with the remote or directly on the side of the tv, either way it would make a low buzzing sound and not power on. I did not purchase the extended warranty because I truly believed that Sony products were the best. I brought it to a Sony certified repair shop. I was told that the operating board was no good. I paid over $300 for the board and installation. The tv then worked fine. Here it is a year and a half later and the tv is again non functional with the same inability to power on and has the same buzzing that it had a year or so ago. I am not paying anymore to repair this tv. I’m throwing it in the trash and will have to replace it, hopefully with more reputable brand than Sony!

how can you connect an Iphone to this TV? i don't have apple TV.

I set the tv the same setting as the have no the floor. The qualify just did not match, the display looked a lot better. May be its a defective tv, but the images looks dull, not sharp, there are some jutter and artifacts with motion flow, and image seems dim. Also, the VUDU application is not in 4K; therefore the movies I owned in 4K did not stream in 4K. That was very disappointing.

This TV is unwatchable in 4K. The night scenes look washed out and less darker scenes too. I bought A sony 4K DVD and it does the same thing. I tried all the recommended settings and it still looks awful. The geek squad guy said all 4k are like that. he said the newer Oled is better but cost a lot more so I guess I am stuck with A 4K that is unwatchable. What A waste of money.

We purchased TV in Nov. Four months later, it had a black horizontal line across screen. Sony replaced it but we were on the hook to take it off the wall and reinstall. Two weeks later, the new TV isn't working, appears to be the HDMI inputs. Now we need to go through the warranty process again (and uninstall/reinstall ourselves again). Bottom line: TV has a great picture but sketchy quality. If you buy it, get the extended warranty (or better yet, don't buy it).

I purchased this Sony 4K in July of 2017. Paid 1599 for it and believed that Sony was a very good make, a few days ago, the tv had green and white bars all across the screen. Best Buy told me that Sony likes to take care of their products in the first year and to call them. So I called Sony, I had to submit photos of the tv, model and SSN and of my receipt, within 7 days, which I did. So this is what Sony is going to do for me, they are sent me a reconditioned, refurbished or repaired set which may have some slight damage to the outer shell.

This tv was fine, although it would crash and reboot somewhat often. But now I'm very disappointed because the screen went black (no picture but I have sound). I paid almost $1,500 for a TV that couldn't last 2 years.. trying to get a hold of Sony was a terrible experience with them leaving me on hold for an hour and a half each time I called. And of course they're not going to help me because it's out of factory warranty. I'm just never going to support Sony by buying any of their products ever again.