Customer Ratings & Reviews

We purchased TV in Nov. Four months later, it had a black horizontal line across screen. Sony replaced it but we were on the hook to take it off the wall and reinstall. Two weeks later, the new TV isn't working, appears to be the HDMI inputs. Now we need to go through the warranty process again (and uninstall/reinstall ourselves again). Bottom line: TV has a great picture but sketchy quality. If you buy it, get the extended warranty (or better yet, don't buy it).

Only lasted 27 months before screen started having ghost double image with horizontal line issues on the bottom third of the screen. Most Disappointing Sony product I've ever owned. Not worth repairing

I purchased this Sony 4K in July of 2017. Paid 1599 for it and believed that Sony was a very good make, a few days ago, the tv had green and white bars all across the screen. Best Buy told me that Sony likes to take care of their products in the first year and to call them. So I called Sony, I had to submit photos of the tv, model and SSN and of my receipt, within 7 days, which I did. So this is what Sony is going to do for me, they are sent me a reconditioned, refurbished or repaired set which may have some slight damage to the outer shell.

This tv was fine, although it would crash and reboot somewhat often. But now I'm very disappointed because the screen went black (no picture but I have sound). I paid almost $1,500 for a TV that couldn't last 2 years.. trying to get a hold of Sony was a terrible experience with them leaving me on hold for an hour and a half each time I called. And of course they're not going to help me because it's out of factory warranty. I'm just never going to support Sony by buying any of their products ever again.

losing sound sporadically, have to reboot power to restore

I purchased this TV just before Christmas thinking that Sony being a premium brand would be a wise buy. The TV has randomly turned off while you are watching. Some times it goes for hours with no problem then other times it will shut off twice in an evening. It will run fine for days then it has an issue. I try to be patient so I tried following the instructions on the Sony site for this issue. So I finally went to Best Buy to see if I could get this justified since it had been happening since we first received the TV. "Oh you just missed our return window so you will have to deal with Sony warranty service". Appealed to manager but she just shrugged her shoulders. I can put up with it occasionally turning off but I can only see this heading to where it will not stay on.

i bought this tv 1 yr and 3 weeks ago, and up until today would have rated an easy 5*. a cpl months ago i noticed colored lines appearing on the left side of screen which ran from the top of the screen all the way to the bottom. i shut the tv off and turned it back on and the issue went away. it didnt return until last night, and now stays that way all of the time. i contacted support, and did a fact reset to no avail. i was told i needed to download the newest software, and was provided a link which doesnt work. i bought this tv because of all my previous purchases with sony have been outstanding and never had any quality issues. that fact this tv is broken 3 weeks beyond the warranty floors me.at this point i doubt i will ever buy anything made by sony again. change my mind plz sony

We purchased this TV about a year and a half ago and it just quit. Tried all the recommended resets and nothing. Best Buy says most likely issue is the board. Best Buy says I'm screwed because I didn't buy service plan. The Geek Squad said they can't help me. I didn't ask for it to be fixed for free, just if they could fix it for me since I bought it there (Over $1200.00) and the tech said no. We have several TVs in home (4). This one is the newest, the most expensive, and the first to quit. Going back to a LG and buying it a my local TV shop. No matter how good the picture may have been, a blank screen isn't good.

Absolutely no Wow factor. Not user friendly. IR blaster does not work. Picture quality at the store is amazing. Terrible once you get it home. Last Sony product I will ever buy unless I get this working right fast. Could not recommend this TV to anyone.

I had to get 2 of these TV's. First one had a burnt out pixel right in the middle of the screen, (you can easily see this when you watched a hockey game with the white ice showing the burnt out pixel) and the 2nd TV died 2 years later. T-Con board issue, (giant grey line running up and down on the screen.) When I talked to Geek Squad about repairing it , they believe the entire board will need to be replaced meaning, it gonna be near the same price as a new TV. When I discussed this with Sony, they don't stand by their products and recommended I get it repaired. Its a poor quality product so stay away from all Sony TV products!!!

When using the DVR rewind, FF and play function the audio will crackle. When paused or deleting a saved show the TV will audio will pop. I had Spectrum out to my house yesterday and swapped the box 3 times and changed the HDMI cable to no avail. I have had this tv for less than one week. I am having a replacement tv delivered this weekend. If the problem persists I will return it and buy a new brand

I had the TV for a year and was very happy with the product. Then, after one year, the screen would only show green and pink stripes. And of course this happened after the warranty had expired. Very angry that I dropped $1600 on a TV that broke after a year. I have two samsung TVs that are going on eight years each. Guess I should have stuck to the samsung.

Our tv quit working after 7 months we turn it on and the tv have pink and black vertical lines going threw it we can't see anything! We called Sony and they won't do any thing about it so not we have a $1700 garbage tv. NEVER OWNING SONY PRODUCTS EVER AGAIN.

Leaves a lot to be desired. To begin with the stand is horrible and flimsy total build of tv is cheap plastic. Very difficult to watch in dark room. Is very slow and lags when gaming.

I’ve only had this TV for a month and a half, and it already has a big red dot on the screen. Unfortunately I probably can’t return as I’m past the 30 day return policy.