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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 146 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the 65" Class - OLED - A9F Master Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, vibrant colors, and immersive sound. They appreciate the ease of setup and the integration of the Google Assistant. While some find the price to be on the higher end, many believe it is worth the investment. A few customers have expressed concerns about the size and design of the remote control, as well as the angled screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 146 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture looks great, audio leaves a little to be desired. Use external audio device for better sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it the google Assistant As issues tho but anything else is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Picture

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best television I have ever owned. This is my 3rd Sony television and I'm very pleased with the overall performance. I would definitely recommend this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Little Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like a lot about my new Sony television, but I have one major complaint. It is very difficult to watch this television during the daytime hours. I get reflection from the windows in the face of the television screen. This is very distracting and I did not have this same issue with my older Sony LCD television.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not sure about the stand...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never hang my tv's on the wall and always prefer the tv stand. However, this tv's stand is extremely unorthodox. It's more like a kick stand. And the TV is slightly tilted backwards. Very odd.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hopeful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am looking forward to the installation of this new monitor. They didn't have it up in the store yet and it won't be installed for a couple of weeks. Can't wait.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was amazing, but I ended up returning it because I thought it was too dark.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Processing, But Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 65" A9F incorporates a numer of Apps that would previosly be in a Google dongle or an external box into the TV's processor, but at what cost. You could probably build a media center for the $2500 difference fom Win10 or Apple components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the bunch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far an excellent tv. Looking forward to working with it more over the months to really get to know it and what it can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony king

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony tv is awesome to watch and reliable to last at the same time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family enjoys the TV as if we were in the movies love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best picture ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything that I expected and more. Sony seems to be a great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super clear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family enjoys everytime when we come back at work

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Not Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the picture quality is very good no complaint there but the way this tv works the system is an F very very bad is it a very difficult tv to use also I had problems with the apps not wanting to go in and also the WiFi going on and off overall 2 stars

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of the Master series and looking forward to 2 more. Then I saw the quality and sound and liked my old Sony 1080 better The HDMI cables I was told the 29.00 was the best wouldn't change then magnolia said NO you need the 600.00or 1000.00 that has the 100% silver for the best quality. That would be about 4K for 4 cables. I'm totally confused and unhappy customer..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Started great but ended all to quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was purchased on June 11th, as an end of the model year Open Box Excellent Condition item. On July 24 the screen had many different shades of black and grays that watching it was eye hurting. Tried to adjust with no luck. Called Sony Customer Service and had to put up with "their" troubleshooting steps that I had already performed, just to get the same results. Finally got past that level of incompetence and was put in contact with an agent that had the authority to resolve the matter. Had to take multiple pictures of the Part Number and the set with the problem areas in close ups. The Verification Team deemed that the unit had to be replaced....(duh). Now I go through 5-7 business days with ordering a replacement and then the carrier and delivery. I will end up with a unit one level better than what I started with in about 3 weeks. Meanwhile I just watch through the shadows and put on 3-D glasses to help.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    itisa flat tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turned on and seems to be working ok, for a over 2k tv

    I would recommend this to a friend
  • Cons mentioned:
    Screen angle

    Rated 1 out of 5 stars

    burned screen in 18 months :(

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen has burned for the last 6 months, didnt notice at first, 4500.00 and less than two years, suck

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The price is too high

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to a any one. the tv is very over price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MY21, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph Sony_US

  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Best in class

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box, the TV is going to take some tweaking to get the picture that is shown in store. After messing with it for some time, and getting it calibrated, it looks as it does on a store demo. I'm very happy with the TV so far although I haven't owned it for that long, I'm very pleased at the moment. The audio on the TV is incredible, the ability to connect a subwoofer to it, or use it a 65inch center channel can help justify the cost alone, while the amazing 4K OLED picture is just a bonus.

    I would recommend this to a friend