Customer Ratings & Reviews
- Model:
- KD65X750H
- SKU:
- 6401053
Rating by feature
- Picture Quality
Rating 4.2 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the 65" Class X750H Series LED 4K UHD Smart Android TV's picture quality, price, color, gaming experience, and sound. However, some customers have concerns about its durability, remote control, short lifespan, refresh rate, and screen issues.
This summary was generated by AI based on customer reviews.
Not a happy customer. Lasted 1.5 months..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I have ever owned. TV lasted 1.5 months and then became bricked. Totally frozen and will not reset. Now I have to deal with hauling this garbage back. Sony quality has gone way down. I always loved Sony but not anymore. Check the reviews. You will find the same problems.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bryant,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're glad to hear that you love Sony! We're sorry to hear if you are having an issue with the TV. First, let's isolate this issue by following the troubleshooting steps from the link below:
The TV Freezes When Watching a TV Program
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00167132
The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00141896
This TV comes with a one-year limited manufacturer's warranty. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not working !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a christmas gift. Connected the TV and it has no picture
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sabrina,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that this TV has no picture. Does the indicator light blink or flash? If so, how many times? If the red-light flashes, please follow the troubleshooting steps from the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00153674
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Backlight completely failed 2 Years to the day.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit lasted 2 years TO DAY and led backlighting went out. Searching online reveals this problem is alarmingly common. Avoiding Sony LED TVs for the next coupon purchases until I hear otherwise.
No, I would not recommend this to a friendExpected better from a Sony product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is defective as hell , apps shut down while in use and also this unit doesn’t stay turned off . When you hit the power button it goes off for 10 seconds or less And comes right back on . Only way to have it off is to unplug it from the surge protector
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David51,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that you are having an issue with this TV. If the unit has Sling TV, you need to force stop the application. When the Sling TV app is installed and running, it may wake the TV from standby mode. This happens regardless of whether the app is running in the foreground or background. End the Sling TV app completely, then turn off the TV. You can use any of the methods below to end the Sling TV app.
Method 1: Press and hold the POWER button on the remote control to restart the TV.
Method 2: Temporarily unplug and plug the power cord of the TV and restart the TV.
Method 3: Force stop the Sling TV app from the settings screen.
On the supplied IR remote control, press the HOME button.
Under the Settings category, select Settings.
Under the TV category, select Apps.
Under the Downloaded apps category, select Sling Television.
Select Force stop.
Select OK.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Very Disappointed !!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv gives me constant issues! One of the more consistent issues is that is won't turn on either by the remote or the switch on the TV. Other times it will turn itself ON for no reason. Very disappointed in this purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Thank you for choosing and purchasing Sony X750H Bravia LED Ultra HD TV.
We regret to hear that you are having an issue with your Sony Bravia TV. This is usually not the case with our premium TVs. One of the best ways to isolate this issue and resolve any software-related issues is by making sure the TV has the updated firmware. The software update includes key features, applications, bug fixes, and feature improvements: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads. To further isolate the issue, you can follow the guide from this link: https://www.sony.com/electronics/support/articles/00032613.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Crap TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV... I've had it for one year... and nothing but issues. Apps don't work, constantly lagging. Sony was once a brand you could trust, now it's junk... buy a cheap TV and just replace when it dies.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi donewithsony,
We regret to hear that you're having issues with this TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. In this case, you can check the troubleshooting steps to resolve the issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00013427
Please ensure your TV has the latest firmware(v60214) installed by going to Help > System Software Update > Software Update.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
After a year, no sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked great for a little over a year. We got past the one year warranty and the hdmi ports stopped producing sound. Very disappointing. We thought we were getting a quality Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hdmi,
We're sorry to hear that you're having issue with the TV. We apologize for the inconvenience. In this case, you can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00028375
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is glitchy you have to change the picture for everything like for movies gaming and TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gera,
Thank you for choosing and purchasing our Sony X750H LED 4K Ultra HD TV.
We're sorry to hear about the glitchy picture quality of this TV. We apologize for the inconvenience about the changing of the picture settings of the TV. However, the picture adjustment in your TV makes you view more quality and enhanced picture display. We recommend that you always update the TV to the latest software version. For assistance on how to perform an update, refer to the How to perform a software update on your TV. You can configure various settings for the features you can configure in Picture mode and Advanced.
https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_02-01.html
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Shame
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years old and the screen is black. Cost as much to fix as the purchase price. The quality of the TV was excellent until it just went black
No, I would not recommend this to a friendStay away fro Sony TVs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Nothing but trouble. Owned it less than 2 years, just long enough for the warranty to run out. Just hauled it out to the garbage. Right where it belongs!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonytvtragedy, We're sorry to hear about what happened to the TV. We apologize for the inconvenience. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Had a good run for 4 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted about 5 months before a vertical black line appeared down the middle on all sources including the sony homescreen. Loved the use of the app store when it was working well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Upstart44,
We appreciate your review regarding the apps store of this TV but we regret to hear that you're having a line issue with the TV. We apologize for the inconvenience. To diagnose the issue of the TV, please follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00032635
The brand-new TV has a one-year manufacturer's limited warranty. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
2020 TV is terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product. It’s like it doesn’t have enough computing power. Have to unplug and plug back in frequently to get it to operate.
No, I would not recommend this to a friendWaste of money!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted two years. Busted the backlight and repair was almost as much as buying a new TV. Waste of money.
No, I would not recommend this to a friendMajor flaw
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed by this TV. This TV keeps freezing up and needs to be reboot almost on a daily basis. The updates are not solving the problem. Stay away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manu6259,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that this TV failed to meet your expectations. We regret to hear that you're having issue with the TV. We recommend following the troubleshooting steps from the link below to isolate and resolve the issue of this TV.
The TV Freezes When Watching a TV Program
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00167132
The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00141896
TV is not working properly after an Android update
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/S1F1702
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Glitches galore
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. I used to think Sony was a quality brand. After doing some research, apparently this is not the case anymore. Stick with Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JunkTV,
We regret to hear that the TV failed to meet your expectations. We apologize for the inconvenience. The issue can be resolved by always updating the TV to the latest software version. The updates improve the performance and stability of the overall user interface.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Eh so so
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this tv. I didn’t like that it wasn’t Apple compatible. I ended up getting the higher version and it works perfectly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krissy,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that this TV failed to meet your expectations and you need to return the TV. This TV does not support Apple AirPlay 2 and Home Kit. However, the X750H has built-in Chromecast(Google Cast). We really appreciate that you chose the higher version and it works according to your needs.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony Bravia 65 inch isn’t a good buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. I have had nothing thing but issues and it is not compatible with Apple products!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kitchenaidebowl,
We regret to hear that you're having issue with this TV. We apologize for the inconvenience. Unfortunately, this TV does not support the Apple Airplay and Apple Homekit. Refer to this link for troubleshooting guide: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00200862
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Audio delay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio delay (voice does not match video), no fix available. While I like my other Sony TVs, avoid this model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
We apologize if you are having an audio delay with this TV. To isolate this issue, please follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00026069
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony 65 inch TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony died on me 6 days after Christmas, took it back and got a 65 inch Samsung. Will not buy Sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
We're sorry to hear about what happened to the television. We apologize for the inconvenience and we regret to hear that you returned this TV.
In any case that you need our assistance, please follow the instructions below.
Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony TV dies after 2 months of use.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died less than 2 months old. Received the TV on December 1st, 2020 and on February 4th it died.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AboveAvgBuy,
We're sorry to hear about what happened to the TV. This is definitely not the experience we wanted you to have on our products. Does the indicator light blink or flash? If the indicator blinks red, you can isolate and resolve the issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00153674
The brand-new TV has a one-year manufacturer's limited warranty If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay