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Customer Ratings & Reviews

$1,499.98

Customer reviews

Rating 4.7 out of 5 stars with 717 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 717 reviews
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV. Picture quality is impeccable. Awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MIchaelT, That's great! We are thrilled to hear that you like the picture quality of your new Sony BRAVIA smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Nice TV but Overpaid in the End.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my family likes the TV I got them. I haven’t had any complaints. Although, the only thing I will say is I definitely did not need the more expensive TV. Basically, it was a difference of about $400,00 between the 2 same TV’s except the one my Dad was convinced into getting by the Best Buy Salesperson had a higher “number” for something that we can’t even watch on Cable or movies so basically it was a waste of $400.00 and I tried by best to explain it to my Dad but He just wouldn’t listen. However, after the Geek Squad showed up to set everything up that was when we all found out that we basically were hustled at Best Buy, but I had already paid for everything and it was to late. But as far as the TV, I believe you can definitely get something just as nice without paying nearly $$900.00 or more. You should be able to pay about $500 or around that for a nice TV that does just about anything you need.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamie, You've made an excellent choice! And thank you for the feedback on your experience with your new Sony KD65X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony, the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture and sound, we are happy with our selection of Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ragland, We are thrilled to know that you are happy with your Sony BRAVIA 4K TV. We always strive to deliver the best picture and sound quality with our TVs. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Great videogame tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv no issues so far i really like the deep colors and works great with all my videogame consols.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanP,

      Thank you for the review and we're glad to hear that you like the picture color quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great T.V

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Beautiful T.V. I enjoy watching my favorites shows on it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteamCardgoodpurchase,

      Thank you for the 5-star rating and we're glad you enjoy your television. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV! Picture and sound are amazing. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonG, Thank you for the amazing review! We're glad you love the excellent picture and sound quality of your Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv at a great price. happy with purchase so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Superman, We're glad to hear that you are happy with your purchase! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. Thanks for sharing this review. Jay Sony_US

  • Rated 4 out of 5 stars

    Rich

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it, decent price, hope i hhave good luck with it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Richie, it is nice to know that you are happy with your new TV! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good Picture quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice buy. Good picture quality. Great size for area, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Virtuous, we're glad you like the picture quality and the size of our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    google tv sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv is great the google tv junk on my screen really sucks why do I have to have crap on my tv that I do not use I am probably paying for the crap too I would recommended buying another brand unless you like google tv

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamC,
      Thank you for the 5-star rating! While we are glad you like your X85K TV, we're sorry to hear if the Google TV features did not live up to your expectations. You can choose the set up BASIC TV option at the start of the initial setup if you want to skip the Google TV. However, this setup does remove some functionality like installing apps, services and features that require signing into your Google Account and Google Assistant.

      You also don't directly pay for the Google TV features on your Sony TV. Most of the essential functionalities of Google TV, like smart interface, app access, content recommendations, and basic voice controls are included on the TV itself. You can download and use various streaming apps without additional fee. Remember, you can always customize your Google TV experience by choosing which apps and services you use and opting for subscription options that best suits your needs. You may find this article link helpful about 2023 BRAVIA with Google TV: https://www.sony.com/electronics/support/articles/00256290?utm_source=glean

      In case you need assistance with the TV, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We appreciate your feedback. Thanks again for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony 65" Class X85K

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, sound is good even without a sound bar

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bridw001, we're glad you like the picture and sound quality of our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the 65 inch Sony TV. It has great color and imagining

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!

      Fantastic! We are thrilled that you are happy and satisfied with the amazing picture quality of your new 65" X85K.

      Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

      Thank you so much for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Good ole Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with this purchase great quality, picture, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi flaco, Thank you for giving the Sony X85K a perfect rating! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture resolution, excellent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LafonE, Thank you for giving the X85K a perfect rating! Glad to know you're enjoying the great 4K resolution and sound quality of your new Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    First Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a solid tv. I have no issue with color , it's actually very good. I have found it to have a very broad set up and adjustment menu so the picture can be very fine tuned to any viewing preference. I only have 1 issue to be honest, it's just not very fast, the processor lags quite a bit moving between apps etc. especially if you have been watching one thing for an extended period of time. But again overall a very solid and enjoyable tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BuckBuck67, You've made an excellent choice! We're very happy to hear you like vibrant colors, excellent picture quality, and ease of setup of your new Sony X85K. Please make sure that the firmware version of the TV is up to date to ensure optimal performance. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Sam Sony_US

  • Rated 2 out of 5 stars

    Bestbuy your the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is nice picture is nice but if your a gamer when you turn on Dolby vision vrr turns off if your gonna buy this get the one above it the x90. I would recommend this to watch not for gamers

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigbiz,

      We're sorry to hear about your issue with this TV. We apologize for the inconvenience. BRAVIA automatically switches into Game mode to minimize input lag and make the action more responsive. When watching movies on PlayStation5® consoles, it switches back to Standard Mode to focus on picture processing for more expressive scenes. Please refer to this link for more details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85k/articles/00159727

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the KD65X85K:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. After about 30 days everything is still good. We had Geek squad install it on our wall and do the initial hook-up. They did a good job and were in-and-out fairly quickly. My only complaint, and this seems to be generally true, is that the volume has to be set very low (about 10 to 15) in the range to be comfortable listening. I'd like to have a larger useful dynamic range. I'll plan to post an update if we experience any issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregoryB, Thanks for sharing your experience with the X85K 4K LED TV. We're happy to hear that you are enjoying it and we're also glad that you were assisted professionally by the Geek Squad. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. We've also taken note of your feedback regarding the sound. This can help us improve our products in the future. Again, thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and quality, very high quality picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XiaoyingI, we're glad you love the picture quality of our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great. Good quality very good television

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KaylaM, We are happy that you like the quality of your new Sony BRAVIA X85K 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent Bravia television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the television. Bought the 65” and my living room is a little small so it’s like being at the theater. It is actually giving us eye strain should have bought the 55”. People are life size when you’re sitting 8 feet away. Need to be at least 10-12 feet away to help with eye strain.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnM,

      Thank you for the purchase and we're glad to hear that you love the television for your living room. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US