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Customer Ratings & Reviews

$1,499.98

Customer reviews

Rating 4.7 out of 5 stars with 717 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 717 reviews
  • Rated 5 out of 5 stars

    TV replaced with no problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy replaced my old tv, which was under the insurance policy that my husband had purchased from them. I got a new tv at no cost to me, and the process was easy and done with a willingness to make sure I was satisfied. Thank you, Best Buy employees!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoyceM, That's awesome! We're very happy to hear that you had an amazing customer service experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Good picture quality. You need to male sure you use 4K compliant HDMI cables to be able to view in 4K

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eagle, Awesome! We are so glad to hear that you are enjoying your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sony tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Beautiful picture. The sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, We're glad that you like the picture and sound quality. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture and good for price. The sound isn’t over the top

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseph, We're glad that you like the picture quality. With regards to the sound, you can configures settings that adjust the sound. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

      Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

      Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person very knowledgeable. The one thing that NEEDS CHANGED: To be able to call the salesperson with questions prior to the sale!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryH, we're glad you had a great experience with your purchase! We hope you are enjoying your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    tv review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good. To date, have not regretted the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buyer, We are glad that you like your new Sony BRAVIA 4K smart Google TV. Sony won't let you down. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Riley review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture Sony quality. Wish the stand was a lower profile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonR, We're so glad that you like the exceptional picture of this TV. We really appreciate your feedback regarding the supplied stand. Unfortunately, the X85K's stand is not adjustable. The X85K series does not have multiple mount positions for the stand. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Sony 65" X85K 4K Google TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is awesome. Audio is ok. Background music/noise is still too loud.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer,

      Thank you for the review and we're glad to hear that you like the picture quality of the TV. The music or audio will depend in the source that you're playing. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Sony X85

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV The colors are really vibrant. Sony TVs are very good, would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HaydynC, Awesome! We are glad to hear that you are happy with your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sony TV review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far nothing but a positive review for the Sony Class X85K HDR LED Google Tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WINDOWS10, That's great! We're glad to hear that! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Good brand

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is one of the best brand’s for a TV, good offers on holidays

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi princess,

      You made the right choice! We're glad that you like the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salemen was awesome! Answered all of our questions. Delivery and set up went perfect. Delivery people very kind and helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TamaraBarbery,
      Thank you for your fantastic review! We're thrilled to hear that the salesmen did well in helping you find the perfect product. Nice to know how your new X85K TV was carefully handled, delivered, and professionally setup. We'll be sure to pass your kind words to them. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love my new Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new TV Google Smart TV by Sony simple to use. The remote control is simple and all the features it has. It’s an amazing TV. Sony is the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Valerie,
      Great! Thanks for your feedback and it's nice to know that you are pleased with the quality, Google smart features and the design of the remote control of our KD65X85K TV. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Couldn’t be Happier

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Version is Perfect! Not to much, not too little Specs. Honestly very happy with my purchase. Everyone that sees it always has something nice to say

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaA,

      You made the right choice! We're glad that you are enjoying this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Good price for size. Picture lacking.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV for the decent price for the size. I was replacing a smaller TV in my workout area. The TV operates great. When there is motion on the TV, it is really blurry. Very disappointed with that.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottD,

      We are sorry that you are having a picture issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. Please make sure the TV is up-to-date: https://www.sony.com/electronics/support/articles/00028577. The software updates improve the general performance of the TV and resolve any possible software-related issues. You can also perform a power reset. Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Test several different content from different sources to further isolate the issue. We can also adjust the picture quality, especially the Motion setting to further isolate and hope fully resolve this issue: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html.

      We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, ou can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Vincent Sony_US

  • Rated 4 out of 5 stars

    really good quality picuture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good picture qulity with sound system i bought it is amezing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kpat,
      Awesome! We're glad to hear your enjoyable experience with the incredible picture quality of your new TV. Nice to know it works great with your sound system. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this tv purchase, would strongly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobgeorge,

      You made the right choice! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Tv purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesperson was wonderful in helping me today and honestly anytime I’ve been helped by him in the past!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyaS,

      Great! We're glad that you were assisted professionally. We hope you are also enjoying this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Nice tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for playing games. It looks like an arcade game

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SidneykB, That's cool! We're glad that your investment is worth it! It is amazing to hear you're having an enjoyable gaming experience with your this X85K LED 4K Ultra HD Smart Google TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony TVs always quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves this TV, always happy with my Sony TVs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zinjex,

      Great! We're glad that you and your wife are enjoying the performance of the X85K TV. Thank you for choosing Sony!

      -Ralph Sony_US