Customer Ratings & Reviews

Hi SueB, Awesome! We are glad to hear that you are enjoying your new X85K TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl

Hi afkadosh,

We appreciate the positive feedback and we're glad to hear that you love the quality of our Sony products. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

-David

Hi BEAZ, Awesome! We're glad that you are happy with your purchase. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin

Hi JohnM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the picture of your SONY unit. If you experiencing the issue while watching digital channel, please isolate the issue by following this link:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85k/articles/00141958

You can also check this link for more troubleshooting:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85k/articles/00032635

Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.

Thanks for choosing SONY. ~Earl

Hi JohnR, we're glad you had a great experience with your purchase! We hope you are enjoying your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl

Hi PaulK, Awesome! We are so glad to hear that you are happy with your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl

Hi BrittenyR, We appreciate you feedback. Please take note that you can always adjust the sound quality of your TV according to your preference by going to [Settings] — [Display & Sound] — [Sound]. You can visit this link for more details: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent

Hi VALLECINEMA, We are glad that you like the picture quality of your new Sony BRAVIA smart Google TV. Thank you for your purchase. Enjoy! Vincent

Hi Angie, Fantastic! We're very happy to hear it fits perfectly in your living room. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam

Hi Tomdisplay, Fantastic! We're glad you like the color quality and Google TV UI of your Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam

Hi Tonsoffun, Thank you for this amazing review of your 65" X85K. We are glad to hear you're overall satisfied with your purchase! It's also wonderful to know you like the excellent picture, especially when streaming movies/content and you easily setup this TV. Lastly, good to know you point out how it allows you to take your PlayStation 5 gaming to the next level with its exclusive features that is also noteworthy. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your purchase and for choosing Sony! -Jess

Hi Mike,

Thank you for reaching out to us with your concern. We regret to learn that dead pixels or dark spots/dots appear on the screen of your TV. This definitely not the buying experience we want our customers to have. Please refer to the link below and check the information about the black dots (also known as pixels) that you may be seeing:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs/kd-65x85k/articles/00026287

We'd also like to review your file to know more details as to what have been discussed when you called.

May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85K:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi MatthewR, That's fantastic! Thank you so much for sharing your experience so far with your new X85K LED 4K HDR Google TV! We are happy to hear you are pleased with its superb features and amazing picture quality. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess

Hello NickJ, We are sorry to hear about your concern with the Google TV. We take all user input seriously and will make sure your comments reach the appropriate person. Please make sure to update the firmware of your TV to improve its performance and resolve any possible software-related issues. Despite your concern, it's good to know that you still like your BRAVIA TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi Best, Great! We're thrilled to hear you feel this is the best TV you've ever brought and you're enjoying the exceptional picture quality and superb features. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for choosing Sony! -Jess

Hi SMan8837, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit.

For google assistant, you can find this link helpful:

https://www.sony.com/electronics/support/articles/00186878

For dark spot issue, please follow this link:

https://www.sony.com/electronics/support/articles/00026287

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K

Hope this helps,
~Earl

Hi Clovis, Choosing this TV will definitely be worth it! We are extremely pleased to hear you are having an enjoyable gaming experience with your X80K and it works great with your PS5. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your purchase! -Jess

Hi JoseA,

You made the right choice with the Sony X85K! We're thrilled that you are enjoying this amazing TV. It's also great that you were assisted professionally.

Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

-Ralph

Hi Grandpa,

We're glad to hear you like the overall picture and features of your new BRAVIA X85K. This TV features 4K at 120Hz signal format, VRR, and ALLM via HDMI inputs 3 & 4. When connecting a video game console that supports 4K 120Hz and VRR, make sure to connect the external device (PS5) to HDMI input 3 or 4. A Premium High Speed HDMI™ Cable(s) is fine for general purposes, but if you will connect a video game console that supports 4K 120Hz, use the HDMI cable included with the game console, or an Ultra High Speed HDMI™ Cable.

To maximize the performance of your TV and video game console, set the [HDMI signal format]. To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [HDMI 3/4].

In addition to selecting the Refresh rate to 120Hz, make sure to enable VRR on your console as well then select the optimal format for your video game console:
• If you connect a video game console that supports 4K 120 Hz video output, set to [Enhanced format (4K120, 8K)].
• If you connect a video game console that supports VRR, set to [Enhanced format (VRR)].

Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for sharing your feedback and for choosing Sony! -Jess