Customer Ratings & Reviews
- Model:
- KD65X85K
- SKU:
- 10413029
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not working properly. Other TVs that are older are clearer and faster. We checked with internet company and have the highest speed possible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Carl,
We're sorry you've been running into difficulty. Please allow us to help you and turn this into a better experience. We would like to clarify if the issue occurs on all of the sources or the built-in applications on the TV like Netflix or YouTube. For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary:
Streaming standard definition (SD) Internet video: 2.5 Mbps
Streaming high definition (HD) Internet video: 10 Mbps
Streaming Ultra HD (4K) Internet video: 25 Mbps
If you are watching from an external output like a cable box or your Blu-ray, please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, please refer to the cable specifications.
You may refer to this link for further information about the HDMI signal format of the TV: https://helpguide.sony.net/tv/jusltn1/v1/en-003/04-09_02.html
Depending on the operating environment of the network, connection speed may differ. The communication rate and quality are not guaranteed. We do have good information about tips to maximize network and internet performance in your home here:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85k/articles/00133631
Should you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K:
We appreciate you and thanks again for shopping Sony!
Regards,
Jess
Sony tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Done my homework before i chose the best television for me and for me it was sony!! What an amazing picture and sound!! The picture is amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisjF,
Thank you for the 5-star rating! We're happy to hear that you like the picture and sound quality of the television. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
Regards,
David
A SONY OF MY ONLY!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i came back to Sony and glad i did. this set has a great picture and sounds well enough that most times i do not bother using my sound bar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankM, Awesome! We are so glad to hear that you are happy with your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to this TV from another Sony I’ve had for 10+ years. Great picture, interface is really quick with no lag. Would purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pwatson89, We're glad to hear that you are happy with this TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. Thanks for choosing Sony! Jay
Sony 65 inch 85K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good HD TV. Looks great in my family room. Would Recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillW, Thank you for your recommendation! We are glad to hear that you are enjoying your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad picture, ok sound needs more apps allowed like spectrum
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Richard, We are happy that you like your new Sony TV. To improve its picture quality, you can always adjust it according to your preference: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Questionably decision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week after installation the TV quit mid program. Service is coming next week. The picture is fantastic when it works
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Barb, We apologize for the inconvenience that you experienced with your Sony X85K. While we're glad you like the excellent picture quality of this TV, we regret to hear that unit has stopped working. Should you need any assistance, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. And may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD65X85K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter
Regards,
Sam
Exceptional! Great OLED substitute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color and picture is incredible. Speed of the selection of apps is great as well. Very satisfyed in ourbpurchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, we're glad you are enjoying the picture quality of our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know Sony is known to be a good product. But I'm giving the tv a 3 star only because the tv for some reason kept turning off & resetting itself on it's own. Other than that the tv was everything we wanted in a tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeevinM, we are sorry to hear that the TV keep turning off and resetting on its own. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
First please ensure the software is updated. It's important to keep your Android TV™ or Google TV™ up to date with the latest firmware and software updates. These updates include key features, applications, bug fixes, and feature improvements.
Additional troubleshooting steps is available here: https://www.sony.com/electronics/support/articles/00032613
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Unsatisfied Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had multiple issues for a couple of months now so I cannot recommend this TV. TV seems to be not compatible with cable provider ATT U-Verse box or non Sony sound bar. I have issues with the sound going in and out; I get multiple errors and have to reboot every morning, TV panel clicks and there are a lot of other issues. BestBuy is replacing. Hopefully the replacement TV will work properly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UnhappyCustomer,
Thank you for choosing and purchasing BRAVIA X85K smart Google TV.
We regret to hear that you experienced issues with the unit. Hopefully, you will not experience issues again with the replacement unit. Once you receive the replacement TV, please perform a software update to improve its performance: https://www.sony.com/electronics/support/articles/00119543. The updates include key features, applications, bug fixes, and feature improvements.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
First time Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first Sony television and all I can say is that it was my smartest purchase. Great all around unit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeM, That's great! We're glad to hear that! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. Thank you for sharing this review. Jay
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the TV BUT support was HORRIBLE and there were many miscommunications. Probably will not buy from Best Buy ever again because of their support.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryL, thanks for choosing and purchasing our product. We're happy you like your new TV. We're sorry to hear about your experience with your dealer. You may contact your dealer if you have any concern regarding their service.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! ~Earl
Great TV if no issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been 5 stars, if not for the wifi issue returned and went for the new TCL instead. I would still recommend this at $799 if its on sale. Maybe I was just unlucky with what I've got.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JethroK, Thank you for the feedback on your experience with the KD65X85K. While we're glad you like your overall experience with this TV, we regret to hear that it had to be returned due to Wifi issues. This is usually not the case for our TVs nor the experience we want you to have. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. The article on the link below provides information and troubleshooting steps to help resolve the problem.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. We appreciate the recommendation and thank you for sharing your feedback. -Sam
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Colors were a little washed out, and it wasn’t bright enough, but the features it gives for the price were great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonovanG,
We are sorry to hear that. We suggest changing the picture quality of your BRAVIA according to your preference by pressing the (Quick Settings) button on the supplied remote control, then select [Settings] — [Display & Sound] — [Picture]. You can visit this link for more details: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Sony - 65" Class X85K 4K HDR LED Google TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent TV so far. Only disappointment is it did not come with xfinity streaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Thanks for sharing your 5-star review and experience with the X85K. Unfortunately, the Xfinity app is currently not available on the built-in Google Play Store app of the X85K TVs. As an alternative, you can connect HDMI streaming devices that support the app that you are looking for. You can also use the built-in Chromecast feature to cast the content from the Xfinity Stream app of your mobile device to the TV. For more information, please refer to this link:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/05_04.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture and the connectivity. Its easy to connect to Netflex and Prime Video
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carol, we're glad you like the picture quality of our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this TV, it's great for movies and gaming. A must have if you're into SONY tv's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarM,
Fantastic! We are so happy to know that you love your new KD-65X85K and that you are satisfied with its incredible performance when gaming and watching movies.
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.
Thank you for recommending our X85K and for choosing Sony!
- Romeo
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very nice affordable tv. I’m glad I bought the 65 inch instead of the 55 inch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennifer, You've made an excellent choice! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam
Do not recommend, purchase July 2024
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First month worked great, I purchased in July 19, 2024 and its Sept 2, 2024 and I'm having an issue with the TV. A red light flickers and the screen doesn't show image. It shows Sony and turns black automatically after. I called Sony and they said someone would get back to me in 2 days. They couldn't even tell me what's wrong or if someone will come out. I didn't feel reassured and feel like its crazy that it will take them "2 business days" to get back to me, for an expensive new TV I bought. My old TV seems more reliable then this. Not a happy customer. They said I would receive an email to upload photos and I still haven't received anything from Sony. Geek squad is worst, they said the first year is only through Sony, so then what's the point of purchasing Geek Squad the first year and they didn't have a response to that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paola,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened so we can review your file and help you out. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Tv install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent did a Great Job very friendly and helpful. Thanks for all your Help.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayR,
Thank you for a perfect rating! We're happy to hear you like your new TV and how it was professionally installed. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris