Customer Ratings & Reviews
- Model:
- KD65X85K
- SKU:
- 10413029
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Good tv 65 in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Full 4K is good colors I loved the technology it has and its quick response
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rewis,
Awesome! We're happy to hear you like the great colors, response time, and overall performance of your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit on the wall space we had available. High quality picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesP,
Awesome! We're happy your new TV perfectly fits your wall. Nice to know you are enjoying the high quality picture of the unit. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris
TV just wont work after 1 year and 1 month.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked amazingly up until today. It wont turn on. I have never done anything wrong with the tv. Always plugged into surge protector. It will not even turn on. Just flashes a light 6 times at the bottom. And because im 1 month out of the warranty period, im out of luck. What a waste of 1k.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, we're truly sorry to hear about your experience with the Sony - 65" Class X85K. We understand how frustrating it must be to have your TV stop working, especially after taking good care of it and just being outside the warranty period. That's definitely not the experience we want you to have.
We'd like to take a closer look and see how we can help. Please reach out to us immediately through the link below so we can explore possible options and assist you further.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards, -Dominick
TV was defect and so was Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV got lines in it after 5 days, Sony has a help page on their website on how to attempt to fix but didn't work for me. Attempted to return in store but was denied. I had to call the 1-800 number and was able to return via shipping. Very bad in store experience, was told they did not want to take a profit loss. Needless to say no more shopping at Best Buy for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechFrank,
We regret to hear you are having display issues with your TV. This is not the experience we want you to have. If you're experiencing vertical or horizontal lines on the screen, troubleshooting steps can be be found on this article:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85k/articles/00032635
We regret to know that the unit had to be returned. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K:
We do hope you will reconsider our brand and give us another chance at bringing the theater experience to your home.
Sincerely,
Jess
Youtube app on Google TV does’t work properly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we forward a video on Youtube it goes into black screen for a half second and then resumes video, this is not happening on other platforms, interestingly when I connected with Sony support team with their own screen sharing app it works fine when we forward video it plays without black screen, problem persist asa they disconnect. I did went to local bestbuy store to see if this happening on all sony tvs or on which I bought, guess what its on sony all tvs. I explained this to sales agent over there but he rejected my findinngs. Finalky Im very much dissapointed with this tv. The issue has been escalated to Sony engg dept. I would suggest not to buy if you watch youtube .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rajkumar,
We are sorry to hear that you are having an issue with the YouTube app of your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. While waiting for the Engineering Team, please make sure the firmware of your TV is up-to-date to improve its performance and resolve any possible software-related issues or you can simply turn on the Automatically check for updates: https://www.sony.com/electronics/support/articles/00119543. The updates also include key features, applications, and bug fixes.
Our Engineering Team is doing their best for the resolution. We highly recommend waiting for their update. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Great TV and Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has some great options especially where the TV's interface is concerned. I like the high quality graphics especially when coupled with my PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProblemsRunningPS5, Thank you for sharing such an excellent shopping experience. We're extremely pleased to hear you are satisfied with your purchase and you appreciate the outstanding picture and smart Google TV features of this TV. Good to know you're having an enjoyable gaming experience and it works great with your PS5. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess
remotes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to use 3 remotes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeH,
We regret to know that you're having an issue with the remote of your KD65X85K. This is certainly not the news we'd like to hear from you. If a BRAVIA Sync-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, you can operate the device with the TV’s remote control. To operate BRAVIA Sync-compatible devices from the TV, use the INPUT or (Input) button on the remote control to select the device you want to operate. For more details, please refer to the following links:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/04-07_02.html
https://www.sony.com/electronics/support/articles/00161073
https://www.sony.com/electronics/support/articles/00030813
I hope this helps.
We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Sony TV from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE the TV. Was extremely easy on line. Delivery guys were AWESOME
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodneyM,
Awesome! We're thrilled to hear your great shopping experience and how you love your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris
Movies in my bedroom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new t.v. got it right away. Installer was very professional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mystuff,
Thank you for the 5-star rating! We're glad to hear that you love your new Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
Regards,
David
My new TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and the installation was quick with professional techs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickC, Awesome! We are glad to hear that you are happy with your new X85K TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
Sony TV 65"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a great TV. Its been 12 years since I bought a new Tv. Love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeM,
Fabulous! This is definitely a great choice for a TV upgrade. Nice to hear your enjoyable experience with your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris
Josh told me to buy it in akron. Hope hes right.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Sony on sale , so far i really like it .. time will tell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bilbo, We are glad that you really like your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent
Not happy in Usk, WA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound keeps going out but comes back sometimes right away. But know it's not coming back on, so we turn our bedroom tv on high and watch our shows. Have a new one coming on January 5th just hoping this one works.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Debinusk,
We are sorry to hear about your experience with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. If the unit is still with you and still not turning on, we can isolate and hopefully resolve that issue by following the guide from this link: https://www.sony.com/electronics/support/articles/00153674.
Once you get the replacement TV, please make sure to update its firmware: https://www.sony.com/electronics/support/articles/00119543. The software updates improve the general performance of the unit and resolve any possible software-related issues. The updates include key features, applications, and bug fixes.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Meh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Characters on the TV turnes Orange.. It was not pleasent
No, I would not recommend this to a friendGood, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as sharp a picture as Samsung AU8000, but still a quality TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your full expectations with the sharpness of the picture with your new TV. Allow us to help make this a better experience. This TV have picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more information about appropriate settings and how you can enhance your viewing experience, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85k/articles/00263533
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Good TV at great price, only minor software bug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this TV for nearly two years and I’ve loved it. The picture quality is great and it’s been used nearly daily since purchase. There is only one little frustration with the interface. We purchased a Sony soundbar with the TV and sometimes when we turn the tv on, it doesn’t remember the setting to use external speakers and switches to the internal speakers. We have to go back and switch it to external speakers again in order to use the Sony soundbar. This seems like it’s something that could be fixed with a software update, however no updates have been released to address this problem. I have searched online for solutions and there are many reports of people experiencing the same problem but no one has found a solution and many of them have reached out to Sony who has also not offered a solution. Not a major issue but quite annoying because the switching process takes 20 seconds or so. Overall, a good TV at a great price and I highly recommend it to anyone looking for an upper midrange TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
We appreciate your feedback and we are sorry to hear that there are times, you are having an issue with the connected soundbar from your BRAVIA. Aside from checking the firmware updates for your TV, please check and make sure your soundbar is also up-to-date. You can also use a different HDMI cable and make sure it is a premium high-speed HDMI cable. Unplug and plug the cable again and make sure it is connected securely.
Despite your concern, it's good to know that you still love your BRAVIA TV. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent
Trustworthy Brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great, setup is simple. Had some trouble with audio at first but was sorted out with some fiddling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReedB,
Thanks for sharing your review and experience with the X85K. We're glad that you like the picture quality and user-friendly functions of the TV. It's unfortunate that you had an audio issue with the TV. We're glad that the issue was resolved. Help guides and manuals are available on our support website in case you encounter issues with the TV. Thank you for choosing Sony!
-Ralph
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Held up for year, I was alway satisfied with its performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AntonlenaB,,
Thanks for the review and the 5 stars rating, we are glad to hear that the TV delivered as promised. Thanks to the TV's processor, it delivers a picture that is smooth and clear, full of rich colors and detailed contrast. Do not hesitate to contact our support team if you happen to encounter any issues, at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony, have an amazing day!
-DiegoV
Not a good TV for streaming services like Hulu
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for almost 3 years now and I haven't been completely satisfied with it. It serves its purpose as far as basic TV functionality, but as far as a smart TV it falls short. For some reason, it doesn't reset the specific app when you exit out of it. For instance, when you leave Hulu, and turn off the TV and comeback later that day it is often on the last profile. However, on my other TV's, it allows me to select what profile I would like to use. It also often locks up to where it doesn't pull up a show/event when selected. It either just spins for about a couple of minutes or simply fails and the only way to get back in to watch something is to unplug the TV for a couple of minutes or more literally. At first, I thought it was Hulu, but I haven't experienced this on any of my other TV's and a similar issue has happened on this TV with other streaming apps. While, I still like the Sony brand and will continue to buy Sony, I will Not purchase another Sony Smart TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello David,
Thank you for sharing your experience with the KD65X85K TV and for your ongoing loyalty as a customer over the years. We truly value your feedback and apologize for the difficulties you've encountered with the Hulu app, including the reset and freezing issues. To improve your viewing experience, please follow the steps outlined below:
1. Disconnect the TV's power cord for two minutes. Afterward, plug it back in and turn on the TV. Alternatively, you can restart the TV using the remote control by pressing and holding the POWER button until the restart menu appears.
2. Ensure that you have updated the firmware to version v6.7612 for North America. You can find the update here: https://www.sony.com/electronics/support/lcd-tvs-android-x85k_x86k_x89k_85x80k-series/kd-65x85k/software/00280964.
3. Clear the App Cache and Data: To clear the cache and data for Hulu, go to Settings > Apps > See all apps > Hulu > Storage & cache > Clear storage and Clear cache.
4. Perform a Factory Data Reset: If the issues persist, consider performing a factory data reset. Navigate to Settings > System > About > Reset > Factory data reset. Please be aware that this process will erase all user settings and data. For more information, visit: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-01_03.html?hl=factory.
If the issue persists after following the suggested steps, we encourage you to reach out to Sony Support for personalized assistance. For technical support details, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Thank you for choosing Sony.
Best regards,
-Fred
Love our Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new Sony 65" TV! It is easy to set-up. The picture quality is just awesome, and it sounds like you are in a movie theater (depending on your settings).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LisaF,
Perfect! We're thrilled that you like the size, sound, picture quality, and user-friendly functions of the TV. Thank you for choosing Sony!
-Ralph