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Customer Ratings & Reviews

$1,499.98

Customer reviews

Rating 4.7 out of 5 stars with 717 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-717 of 717 reviews
  • Rated 5 out of 5 stars

    Great TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony X85K LED 4K TV is excellent. I'm extremely please with the picture quality and sound. Best Buy's sales rep were also amazingly knowledgeable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user451451,

      That's great! We appreciate the 5-star rating and we're happy to hear that you like the picture and sound quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Solid TV choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV and picture are good - got an 'Open Box - Excellent Condition' but the TV didn't include TV legs which was a giant pain as no one at Best Buy answers the phone, but overall the TV is good, no complaints thus far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user190408, We are happy that you like the picture quality of your BRAVIA TV. For accessories issue with open-box units, we recommend contacting the seller directly for further assistance. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Love It!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is stunning! Looks great right out of the box. Perfect size for my downstairs entertainment room. Now have 3 Sony XBRs in the house. Would highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyer, Thank you for giving the X85K a perfect rating! We're thrilled to hear you like the stunning display, size, and overall performance of your new Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony 65

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality device with quality service Ordered online and delivered as promised

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoThankYou,

      Perfect! We're glad that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great value - excellent picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional picture quality and sound. The remote is easy to navigate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigEFB,

      Thank you for the purchase! We're glad to hear that you like the picture and sound quality of the TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Picture is magnificent. Very fast FPS for my XBOX

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user271936, Thanks for your feedback. We are glad that you now have a great smart TV for your gaming console. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the TV and yes I would recommend this TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NinosT, We are glad to hear that! With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Great colors, and very quick when pulling up apps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KathrynB, We are glad that you like the color and performance of your new Sony BRAVIA 4K smart Google TV. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Owner of item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect picture and great view no matter the angle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user524322, We are glad that you like the picture quality of your new Sony BRAVIA smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sonys 75 in

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and picture I recommend it. I keep in my bedroom.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lakeshow, We are glad to hear that you love the size and picture quality of your Sony BRAVIA TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    65 inch TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love it..color wonderful brightness just right

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JodyH, Choosing this TV will definitely be worth it! Thanks for purchasing our 65" X85K. We're really happy to hear you're very satisfied with the excellent picture quality, rich, vivid colors and overall brightness of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought tv n sound bar haven’t had for very long good quality.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Klzb, we're glad you like your purchase! We hope you are enjoying your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Question

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What voltage will this TV work on? I see its 120 but can it handle 240 worh the right adapter?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott, thanks for choosing and purchasing our product. Hope you are enjoying your new TV. The power requirement of the TV is 120 V AC, 60 Hz for US and CA, 50/60Hz for other countries. With the use of a power converter, 240v could be used. Hope this helps.

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and great service from Best Buy!! The sale was very easy to do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankieS, Choosing this TV will definitely be worth it! Thank you for sharing such an excellent shopping experience. We are happy to hear your purchase went well and you appreciate the exceptional picture and overall performance of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Sony TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV picture is fine, but I have no sound. Sound bar didn't work on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for gaming. Price was good for black Friday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamK, we're glad you like our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 1 out of 5 stars

    So disappointed…..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2018 Sony TV I paid $1500 just broke down, after long research online and chatting with Sony experts, I found out that the problem is with motherboard, the part is over $500 plus Illinois is the state that they don’t have authorized dealers, I am very upset and I know that I will never buy Sony TV.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wawa, We apologize for any inconvenience that you experienced. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Case Number(if any):
      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the KD65X85K:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Sam Sony_US