Customer Ratings & Reviews
- Model:
- XBR65X900H
- SKU:
- 6401205
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.
This summary was generated by AI based on customer reviews.
Pass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible blur and a boat load of blooming around objects. Don't recommend. At all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
Thank you for choosing and purchasing Sony X900H Bravia LED Ultra HD TV.
We regret to hear you are having an issue with the picture quality of your Sony Bravia TV. This is usually not the case with our premium TVs and definitely this is not the experience we want you to have. Please make sure to update the firmware of your TV by performing a software update. Sony is consistent in providing firmware updates to improve the performance of Sony products, especially Bravia TVs, and to resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H :
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Cons mentioned:Remote control
Don’t Get This TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have issues with this tv since day 1. It randomly turns off on its own while watching. It stops responding to the remote. Wish we would have bought a different tv. I wouldn’t recommend this tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Runner2021,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that the TV randomly turns off on its own and the remote stops responding. This is definitely not the viewing experience we want you to have with our premium TVs. We'd love to help you troubleshoot your problem and turn your experience around.
Follow the steps below to troubleshoot this issue.
A network or broadcast update may have a problem that could be resolved by resetting the power of the TV.
Turn off the TV, unplug the power cord for two minutes, then turn on the TV
Restart the TV with the supplied remote control: Press and hold the POWER button until Power off appears on the screen
Make sure the power cord is plugged in all the way.
Press the POWER button on the TV (not the button on the remote) to turn it on. If the TV turns on, the batteries in the remote may need to be replaced or there may be a problem with the remote control.
Replace the batteries in the remote control and check if the problem persists. This tests whether the remote is malfunctioning, rather than the TV.
Cover the remote sensor on the TV to check if the remote control is sending continuous commands to the TV.
Disconnect all external devices from the TV (USB, LAN connection, HDMI® connection, Antenna, etc.) except the power cord and turn the TV on. If the TV turns on and stays on, reconnect the devices one at a time until you find the device that's causing the issue.
Follow these procedures if the TV turns on or off at regular intervals such as 30 minutes to an hour, or if the TV turns on or off when an HDMI-connected device is powered on or off:
If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer.
If the TV turns on or off when an HDMI-connected device is powered on or off, check the Bravia Sync settings.
Turn off the Wi-Fi® function of the TV.
Update the TV software to the latest version.
Reset the TV to the original factory settings.
Reference: https://www.sony.com/electronics/support/articles/00030297
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your TV X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
sony tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv reboots by itself in the middle of watching. new firmware did not resolve the issue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ilex,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, we're always here to assist you further.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
- Pros mentioned:Picture quality
Don't Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I hate this TV. The picture is beautiful but the TV turns off in its own. It turns right back on but a pain. The wifi is constantly disconnecting and you have to restart the TV to fix it. Trying to give it a little more time but so far...I Really Hate It.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ashlie, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards, Sony Social Support
Sound malfunction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound keeps malfunctioning...have to reset tv daily . Will be calling warranty
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dee1,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that you're experiencing some audio issue. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
In the meantime, please ensure your TV has the latest version v6.0414 installed. Go to help system software update software update.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Erin
Great Tv. Wi-Fi broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV but I am already having issues with the Wi-Fi not functioning properly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rudyboy,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that you're having issues with the Wi-Fi. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem and turn this into a better experience.
In the meantime, you may follow the suggested steps on the link below to help fix the problem. Reference: hhttps://www.sony.com/electronics/support/articles/00151038
Should you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Broken after 3 months and Support is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv September 12. It no longer streams apps like Netflix, HBO Max, Disney+, and YouTubeTv. After 4+ hours with tech support guiding me through the same list of steps it still doesn't work, and Sony has 'escalated' my case to engineering which means every three days someone calls and asks me to perform the same steps, then again says they will escalate my issue to engineering and call back within three days. DON'T WASTE YOUR MONEY ON A TV THAT WILL BREAK WITHIN THREE MONTHS.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EEChicago,
We are really sorry to hear about what happened, and for the inconvenience, this has caused you. This is usually not the case with our premium TV and not the experience we wanted you to have. Please be assured we take this very seriously and continuously strive to improve our products. We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.salesman in store was of very little help. Geek squad who installed were great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, Thank you for taking the time to review the X900H. We are glad that you are happy with the excellent service of Geek Squad. We appreciate all of your feedback as it helps improve the product. Thanks for choosing Sony! Erin
Audiogate...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio cuts out intermittently through my sony soundbar ht-z9f, every 10-20 minutes you can either wait a few minutes to come back on or switch to tv audio then back, there are massive amounts of complaints online about this and sony has done nothing except promise a fix for the last 6-8 months. I am bummed that I didn’t find the complaints before buying the tv, obviously I have tried all the work arounds but am not willing to sacrifice dolby digital for a “fix”.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi moritz,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We’re sorry to hear you are experiencing some audio issues. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
In the meantime, please ensure you're TV has the latest firmware version installed by going to Help > System Software Update > Software Update.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
SonyvsSamsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is inferior to my 55” Samsung Smart TV which cost less
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyvsSamsung, thank you for purchasing X900H Ultra HD Smart TV.
We are sorry to hear that the picture quality did not meet your expectations. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
You can also configure the display settings that adjust the picture quality that suits your viewing preference.
https://helpguide.sony.net/tv/husltn2/v1/en-003/07-08.html
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Not true 4K 120hz
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.False advertising. I was excited to be finally getting a good price on a tv with true 4K 120hz. The software updates they have promised to deliver this have not lived up to expectations and there is a big blue issue affecting everyone. Do not buy this tv, at least do some research on this issue, I will be returning it and waiting another year for the next series of tvs to come out. Very disappointed especially because they sold this as PS5 ready.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan,
Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV.
We are sorry if the 4K 120Hz feature did not meet your expectations. This is definitely not the experience we'd like you to have. We appreciate all of your feedback as it helps improve the product.
A firmware update version v6.0414 is now available to support a 4K 120Hz signal format to allow for PlayStation®️5 compatibility. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
For instructions on how you can set up your X900H to support a 4K 120Hz signal from another device, please follow the steps provided on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00254067
If you are unable to resolve your concern please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Warning: Don’t buy this lemon!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in November 2020 and now it doesn’t turn on. First, there was. I sound coming out of the TV when using the app interface then when I tried to reset it using the remote, it never came on. Thankfully we paid for the Geek Squad Protection Plan as it seems the problem may be the motherboard. When I asked about getting a replacement instead of waiting 10 days until they can get the parts and come out to fix it, the customer service rep said Sony doesn’t allow it. I will NEVER buy another Sony again. Avoid this TV and this brand at all costs United you have money to burn.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi QueeniePJ,
This is not the experience that we want you to have. This isn't normally the case with the X900H TVs. The XBR65X900H also comes with a 1-year manufacturer's limited warranty. We would like to know more about your review. We want to make sure that everything is handled accordingly.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the XBR65X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, Nothing that stands out. Just the run of the mill TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Georb123, thanks for sharing your feedback. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for shopping Sony! Erin
- Cons mentioned:Remote control
Scammed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a new TV, but was given a used one. Already had someone else’s Netflix account saved to it, the protective plastic was not on the screen, and the batteries were installed in the remote upon opening. Very upset.
No, I would not recommend this to a friend Tv has some issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv, but it has several issues and need for updates.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KDav,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
we are sorry you've encountered several issues with your TV. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
- Cons mentioned:Tv performance
Crashed couple of times already
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV looks great when it works. However, it rebooted multiple times already. I'd say it happened at least 4 times while watching. So disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aston, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number: Regards, Sony Social Support
Upset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the TV a little over a month ago for my newphews first apartment since there was a great sale going on. Noticed finally when we opened it (little past a month) that the LED screen has flashing led puttages on it. Hoping BestBuy will make an exception due to these circumstances on warrentying it out for replacing it. Very upset, seemed like a great TV despite the defective parts.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, We are sorry to hear that you are having issues with your TV. This is not the experience we've wanted you to have. Kindly follow the steps in the article below to try and fix the issue. https://www.sony.com/electronics/support/televisions-projectors/articles/00159487?category=televisions-projectors
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number: Regards, Sony Social Support
Regrettable purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is okay. However, the sound is terrible. Audio can lag as much as 5 seconds after the video. This occurs almost nightly. Sometimes it corrects, but often we will go 1-2 hours with out of synch audio and video. Yes, I used the audio synching function but it doesn't help by more than a tenth of a second. I never had this problem with my previous generation television. Really, really, really regret this purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
While we are glad that you like the picture quality, we regret to hear that you're having an audio issue. This is definitely not the viewing experience we want you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
In the meantime, please ensure your TV has the latest firmware version installed by going to Help > System Software Update > Software update. Updating the software improves the general performance and stability of the TV.
You may also refer to the troubleshooting link below if the audio and video on your TV are out of sync or there's an audio delay.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00026069
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Do not buy this television!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My television was great but now goes on without a picture Everyday I put it on it could take over 10 times to get the picture to come on. This happens daily and many times per day. I’m trying to get it replaced but not able to. Also, the audio has begun to be very chopped up. To say it has been a nightmare would be an understatement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PattiVC, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number: Regards, Sony Social Support
Unsatisfactory Sony Bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Sony Bravia open box tv and around day 16 the TV started powering off randomly to where it now will only stay on for about 10 to 15 seconds. Best Buy would not accept a return of the TV due to it being 1 day past the 15 day return policy and although Sony has agreed the tv is defective and stated they would replace, I am still having to call them everyday to get status. Needless to say I thought I was getting a good deal but now think I’m out a thousand dollars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigNameBlues,
Thank you for choosing and purchasing our X900H Full Array LED TV.
We are sorry to hear that the TV turns on and off randomly. This is definitely not the experience we'd like you to have. We'd love to help you check the status of your case.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Case Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin