Customer Ratings & Reviews
- Model:
- XBR65X900H
- SKU:
- 6401205
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.
This summary was generated by AI based on customer reviews.
Poor Dolby Vision and forgets picture settings
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this set but it suffers from two major issues: constantly resetting picture settings and really poor Dolby Vision support.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV.
We regret to hear that you're having an issue with your TV. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Tv is not fully working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV does not work. Wifi keeps turning off, only factory reset resolves the issue. Sony is fully aware but ignores the issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marek,
We are so sorry to hear you are encountering an issue with the Wi-Fi of your TV. This is definitely not the experience we wanted you to have in our premium TV. This issue will be addressed in an upcoming software update. Please make sure that your TV is connected to the internet and the Automatic Software Update setting is set to On to keep the software updated to the most current version. Please reference the link below for more details:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/downloads
In the meantime, you need to restart the TV each time the Wi-Fi connection turns off:
• On the remote control, press and hold the Power button until Restart appears on the TV screen, and then press Enter to restart it.
If this does not help, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Kick rocks Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Returned it after almost a month of ownership, and reatarting it about 20 times. This tv would lose internet connection out of the blue. Several Sony models have this same issue. Ever notice 1 or 2 Sonys turned off when you're at a Bestbuy? I do. They can't gold an internet connection. Even the 2021 models.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kfrank,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that the TV loses its internet connection and had to be returned. This is definitely not the experience we want you to have with our premium TVs. Network issues can be frustrating because they can cause apps to not load, movies to buffer, music to not play properly, or other errors. Issues, such as the device can't connect to the network, errors occur when trying to connect, or service unavailable may be caused by several factors. The article below helps with some of the more common reasons network issues occur.
https://www.sony.com/electronics/support/articles/00151038
We appreciate you and we are sorry for the inconvenience.
Sincerely,
Erin
Turns itself off after two years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is turning itself off and on after 2 years of use. Do not buy this TV.
No, I would not recommend this to a friendSony meh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a disappointment, the picture quality is lackluster compared to my older Sony. Luckily it was a Black Friday buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OoopsIdidItAgain,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that the picture quality is lacking compared to your other Sony TVs. This is definitely not the viewing experience we want you to have. We'd love to help you troubleshoot your problem and turn your experience around.
You can configure the display settings that adjust the picture quality, such as screen brightness. To adjust the picture quality to your preferences, press the HOME button, then select [Settings] — [Display & Sound] — the desired option.
Please also refer to the Adjusting the picture quality page.
https://helpguide.sony.net/tv/husltn2/v1/en-003/07-08.html
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
- Cons mentioned:Tv performance
Bad item
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with tv since i bought it. Not what i expected.
No, I would not recommend this to a friend Stopped working after 2 months. DO NOT BUY!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months right after my return policy ran out with best buy. DO NOT BUY!! Backlight issue is known and getting support to get it fixed is a nightmare. I will never buy another sony tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi T922,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that your TV stopped working after 2 months. This is usually not the case with our premium TVs nor the experience we want you to have. We would love to help you troubleshoot your problem and turn this into a pleasant experience.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Below Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just any other TV for me... My cheap hisense 55" 4k tv for $200 is just as good of a picture... Overpriced Sony!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TG612,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We regret to hear that the TV did not meet your expectations. Please allow us to help you and turn your experience around.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
BAD Powercycling TV known issue w model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY FROM THIS TV! I'm on my second and this one is showing itself to be a dud as well. It overheats and power cycles. Very annoying to have the tv turn itself off randomly. Would never buy Sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pokemom,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, we're here to assist you further.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Sony tv 65”
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not good Sony version of tv. This tv flickers for every 2 seconds with green color. I called sony customer care but response was very bad and they are not helping. So strongly suggesting not to buy this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pramod,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We regret to hear that you're having an issue with your TV. This is definitely not the viewing and experience we want you to have. We'd love to help you troubleshoot your problem and turn your experience around.
In the meantime, please check the Motion settings.
Press the HOME button and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].
Change the current setting of [CineMotion] to [Off].
Press the HOME button and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion].
Reference: https://helpguide.sony.net/tv/husltn2/v1/en-003/08-02_02.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
I think it’s a lemon of a tv .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly having issues with live streaming. Tv randomly doesn’t want to turn on .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gatordog01,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear you're having an issue with live streaming and your TV doesn't want to turn on. This is definitely not the viewing experience we want you to have with our premium TV. We would love to help you troubleshoot your problem by isolating your sources and understanding your connections.
In the meantime, please refer to the troubleshooting steps below if your TV doesn't turn on or have power.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00023331
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Bad Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ever. Worked for a month and then it wouldn’t download streaming video. Sony won’t exchange or replace. $1600 for TV to watch local programming. Not good. Don’t buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that your TV wouldn't download streaming video. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem and turn your experience around.
Our X900H is an Android TV and is capable of downloading applications from the Google Play Store. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. Please follow additional troubleshooting steps on the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00119211
Should you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Smart Android TV software lacking
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Android TV Software constantly needs restarting. After installing 3 apps, the storage was full and needed external storage. It would constantly disconnect from external storage as well. My Google Chromecast w/Android TV runs better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Socalest1977,
Thank you for choosing and purchasing our X900H Full Array LED TV.
We are sorry to hear the TV constantly needs restarting and the storage becomes full after installing 3 apps. This is definitely not the experience we want you to have. Wed love to help you troubleshoot your problem and turn this into a better experience.
You can move the downloaded apps to a USB storage device to increase the memory space available on your Android TV™ device.
Reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00223233
If the TV restarts on its own, kindly set the Simple IP Control setting to ON to use the TV. On the supplied remote control, press the HOME button.
Select Settings → Network → Home network.
Set IP control to ON.
We also recommend making sure the TV software is updated. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00028577
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
audio goes out occasionally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there is no audio in the hdmi 1 slot and the audio goes out occasionally in the other slots. definitely not worth the money spent
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi disappointed, Thank you for purchasing and choosing the Sony X900H 4K Ultra HD TV.
We regret to hear you're having audio issues with the HDMI inputs on the unit. This is usually not the case for our TVs nor the experience we want you to have.
Let's try to isolate the issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00028375
If you're unable to resolve the no sound issue by following the steps above, feel free to contact us so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
No
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good tv at all, kept turning off after 4 days of owning .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kturner,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that your TV keeps turning off. This is usually not the case with our premium TVs nor the experience we want you to have. We'd love to help you troubleshoot your problem by isolating your sources and understanding your connections.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Deal breaker issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vertical banding issues and the TV constantly makes popping sounds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheDude,
Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV.
We regret to hear that you're having a vertical banding and popping issue with your TV. This is usually not the case with our TVs. Please be assured we take this very seriously and continuously strive to improve our products. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
May we know when did you start noticing the popping noise? Does the issue occur when powering off the TV?
Sincerely,
Erin
NEVER AGAIN SONY!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will die on you just after the warranty expires. Sony has killed my TV after a forced software update and refuses to do anything about it. Not even a forced factory reset will work. TV is now frozen on "erasing" screen.
No, I would not recommend this to a friendBad for next gen consoles
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV specifically for Xbox series X. As of today (2/4/21) there is still no support for VRR, ALLM, and Dolby atmos will not work over EARC with 120 FPS. Will update rating if they ever fix this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that you're unable to enjoy your games with the X900H. This is definitely not the experience we'd like you to have. The X900H will support VRR and ALLM via a future firmware update. Please make sure to enable the Automatic Software Update on your TV to get the latest version.
For instructions on how you can set up your X900H to support a 4K 120Hz signal from another device, please follow the steps provided on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00254067
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
Erin
poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can not review something i did not get as usual best buy dropped the ball and could not delv the out of box tv i had my hand on in the store cancelled later on no reason by email went to walmart and got small LG in 10 minutes miss circuit city
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi porky,
Thank you for purchasing our X900H Ultra HD Smart TV.
We are sorry to hear that the TV had to be returned. This is definitely not the shopping experience we want to hear from you. Please be assured we take this very seriously and continuously strive to improve our products and services.
Sincerely,
Erin
TV Bricked from automatic Software Update
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came home from work and tried to turn on my TV, model number SONY XBR65X900H 4K HDR ULTRA, but it did not work. Software update never went through now only the backlight turns on.
No, I would not recommend this to a friend