Customer Ratings & Reviews
- Model:
- XBR65X900H
- SKU:
- 6401205
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.
This summary was generated by AI based on customer reviews.
Had To Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv makes a popping sound when turned off. Picture settings change when turned off as well. Had to return for a replacement.
No, I would not recommend this to a friendDont buy this, 4 red lights on a brand new TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drove for an hour just to pick it up. Got home and the TV wont even start. It will turn on then shuts down by itself then 4 red lights. Never buying one again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mfcj,
Thank you for purchasing the Sony X900H Ultra HD Smart TV.
We are sorry to hear that the TV turns on and shuts down by itself. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem. Please contact us at your most convenient time to further assist you.
In the meantime, please try the following steps below.
Make sure that the power cord and AC adaptor are not disconnected or loose.
Press the power switch of the TV to see if the TV turns on.
Reset the TV.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Don’t buy.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv shuts itself off randomly multiple times while watching. No one can seem to help me figure out what the issue is from Best Buy to Sony.
No, I would not recommend this to a friendX900H sound failure.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound circuit failed in 5 days on this X900H. Exchanged it for X950H and it has been great so far. Best Buy was easy to work with on the exchange.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, we are really sorry you encountered an audio issue with our X900H and that it needs to be exchanged for a different model. This is definitely not the experience we wanted you to have on our premium TV. Some of these issues can be fixed by updating the firmware of the TV to the latest version (6.0466 - released February 23, 2021) as this will help improve the overall performance of the TV. The firmware update improves the functionality & features and provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/downloads
Despite what happened, we are pleased to hear you are satisfied with the overall performance of your new X950H and the service of Best Buy.
If there's anything we can do to help with our product, please feel free to email us at socialsupport@am.sony.com with the following details:
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with our product:
We appreciate your input, and we will surely take note of it as we always strive to make this a better experience. Thank you so much for choosing Sony!
Sincerely,
Romeo
Completely incompatible with WiFi
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful TV for watching live streams. WiFi disconnects at random intervals despite good signal strength. Don’t buy it unless you are able to wire in with Ethernet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James,
Thank you for purchasing X900H Full Array LED TV.
We are sorry to hear that the Wi-Fi disconnects randomly. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem and turn your experience around.
To troubleshoot the issue, please try the following steps below:
Download the latest firmware update version v6.1020 or higher. Downloads are posted on your model support page.
https://www.sony.com/electronics/support/product/xbr-65x900h/downloads
Restart the TV.
On the remote control, press and hold the Power button until Restart appears on the TV screen, and then press Enter to restart it.
Note: If this resolves the issue, it is NOT a hardware issue. You may need to restart the TV each time the Wi-Fi connection turns off.
If the issue still occurs after downloading the latest update and restarting the TV, the TV may have a hardware issue which requires repair.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Biggest piece of doo doo ever.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2/25/2021 dead 5/9/2021 and best buy expects me to wait 10 days for geek squad to come out to "look" at it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review. It is really unfortunate to hear about what happened. This usually not the case and the experience we wanted you to have on our premium TV. We'd love to know more about what happened and assist you further. please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
- Pros mentioned:Color, Hdmi 2.1, Picture quality
Awesome TV - Great selection of Apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing and I haven't even watched anything in blu-ray 4K but did watch 4K Netflix and the picture can't get much better than this. The blacks on this TV are incredible, HD coming from Fios TV cable box is also excellent. The operating system is super fast, the interface is incredibly easy to navigate and there are more Apps than you will ever need. They lowered the price a bit more, which makes this a great deal. This is a high-end TV and the quality of the TV and performance shows. Buy this TV, you will not be disappointed. If you do happen to get a dud, which happens with TV's, just exchange it. It's also future proof with an update to the new high speed 2.1 HDMI spec and will do 120hz at 4K.
I would recommend this to a friend Disappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV at Best Buy in East a Northport, NY - Watched this Tv 20-25 hours. Already is showing a thin line on the screen.
No, I would not recommend this to a friendWaste of $1100
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV failed after only 14 months. Just got off the phone with Sony. Just over 1 year old and going in the trash. Super disappointed in Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KBeach,
Thank you for choosing and purchasing our X900H Full Array LED TV.
We are sorry to hear that the TV failed after 14 months. This is definitely not the experience we wanted you to have with our products. We'd love to help you troubleshoot your problem and turn your experience around.
It looks like you've already contacted our support hotline. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
I haven’t picked up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why are you saying I picked up when I haven’t!?!? I’m waiting on the phone and no one picks up !?!?!? What going on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheDude,
Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV.
We are sorry to hear that you're having an issue with your order. This is definitely not the shopping experience we'd like you to have. Please be assured we take this very seriously and continuously strive to improve our products and services.
We'd like to make sure you are taken care of. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Not for ps5
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ps5 HDMI 2.1 features don't work even after I asked the sales man to confirm before buying
No, I would not recommend this to a friendBad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio doesn’t work sometimes randomly. I had to hard reset the tv in order it to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terrible,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We regret to hear that you have to reset the TV in order to work due to the audio issue that you've experienced. This is usually not the case with our premium TVs nor the experience we want you to have. We'd love to help you troubleshoot your problem by isolating your sources and understanding your connections.
In the meantime, please refer to the troubleshooting steps below if the TV speakers have no sound.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00023579
Additionally, please ensure your TV has the most recent firmware update installed. You can check the firmware by going to Help > System Software Update > Software Update.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv did not last 2 months. im irritated about the quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi irritated,
Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV.
We are sorry to hear that the TV didn't last 2 months. This is definitley not the news we'd like to hear from you. We'd love to help you troubleshoot the problem and turn your experience around.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Erin
Tv turns off audio issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting worse and worse with each update. unexceptable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ps5deal,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear you're having an issue with your TV. This is definitely not the experience we want you to have with our premium TV. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
1st was broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First tv was broken, hopefully the second one works for all the years thats coming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dock, Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV. We are sorry to hear that your first TV was broken. This is usually not the case with our premium TVs. Please be assured we take this very seriously and continuously strive to improve our products. It seems that a replacement TV is on its way, feel free to re-evaluate the TV once you receive the new one. We also hope that you'll have a great experience this time. Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X900H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
- Pros mentioned:Ease of use, Picture quality
Great Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, crystal clear and very user friendly! Would buy again!
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 4 years to write this review. Awesome TV. Good image quality and tons of useful features. Wish it had some more memory, but no complaints aside from that. I bought a sound bar at the same time so not too sure of the sound quality.
I would recommend this to a friend not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I set up the tv and the next day it started have problem
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi notHAPPYatall,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that you're having an issue with your brand-new TV. This is definitely not the news we'd like to hear from you. We’d love to help you troubleshoot your problem.
May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Worst Experience Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever purchasing this tv from Best Buy
No, I would not recommend this to a friendOr picture quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to purchase a different TV as the picture quality is not worth the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leencoon, Thank you for purchasing and choosing the Sony X900H 4K Ultra HD TV.
We value your opinion and we would like to apologize if our picture quality did not meet your expectations. This is usually not the case for our TVs nor the experience we want you to have.
If you still have your TV, we would love to help you walk through and troubleshoot the picture quality issues together.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam