Customer Ratings & Reviews
- Model:
- XBR65X950H
- SKU:
- 6401206
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, describing it as outstanding and clear. They also appreciate the ease of setting up the TV and its intuitive operation. While many customers are pleased with the TV's color and sound quality, some express concerns about the lack of upgrades on the 2.1 HDMI ports and the high price.
This summary was generated by AI based on customer reviews.
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. It is a nice product. Quality and price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anastasia, We are glad to hear that you like your new Bravia TV. We always strive to deliver the best picture and sound quality with our TVs. Your X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! -Vincent
Great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once again Sony build's a great product. The service a help at Best Buy is always top notch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OldMan, We are glad that you like the picture quality of your new Sony TV. We always strive to deliver the best picture quality with our TVs. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. It is nice to hear that your local dealer assisted you with your concern. We appreciate your feedback. Thank you for choosing Sony! -Vincent
Great price for a great picture.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, really good price, and excellent customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RealBuyer, That's great! We're glad to hear that! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony. Jay
Great TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great visual. Audio system needs some work compared to other TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephfon, We are happy that you like the picture quality of your Sony Bravia TV. The X950H’s Full Array Local Dimming and Boosting technology dramatically increases contrast and brightness from anywhere in the room thanks to X-Wide Angle technology. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. You can always adjust the sound quality of your new Sony TV according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html. Thank you for choosing Sony! -Vincent
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is working fine. However, the installation of the product was frustrating. The delivery and installation did not occur when scheduled and I received no notice in advance. Rescheduling was frustrating. The installation was done quickly with very little efforts to train me on using the technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdGordon,
Thank you for sharing your experience with you new X950H 4K HDR TV. While we are glad that the TV is working fine, we regret to hear the frustration that you've experience with regards the installation and little information provided by the installers. This is definitely not the experience we want you to have and we'd like to make sure that you are taken care of.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Messi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it as expected. Bought it with bonus. I would recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoseSpeaker, That's great! We're glad to hear that! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for the recommendation! Jay
Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my Sony tv and wireless subwoofer. Looking forward to my next purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .We are glad that you are enjoying your new Sony Bravia TV and your wireless subwoofer. Your new X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Hope to hear from you again soon. Thank you for trusting Sony! -Vincent
OK TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV but picture not as sharp as expected. Looked much better in store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Maggie77, Thank you for the 4-star rating! You can adjust the TV picture settings by using the Sony Remote. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option. This will allow you to adjust the TV picture settings to fine-tune your TV experience. You may refer to our link https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html?hl=picture+adjustment for options and settings that you can change.
I hope this helps!
Regards,
Carl
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi it was good great value for my wallet thanks for that
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We're glad that you value this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thanks for choosing Sony! Jay
Sony 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is by far a better product for the money from a technology view.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kitchen, Thank you for choosing Sony! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for the 4-star rating! -Carl
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV purchased to replace TV w bad screen. Android TV works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bryan, We are happy that you picked the X950H to replace your new TV. You chose the best TV brand! The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. We value your input and appreciate your feedback. Thank you for choosing Sony! -Vincent
Bt something
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought stuff. People were nice. It was fine. Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, Thank you for purchasing the Sony XBR65X950H! The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Bad reflection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was purchase tv 65 inch x950h but the problem is reflection worst color shade double and also plastic screen wobble so exchange x900h is better clear picture sharp and good sound not bad reflection like 60 percent tv sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenabi, thank you for choosing and purchasing our XBR65X950H 4k Ultra HD Smart TV. While we are glad to hear that you are now happy and satisfied with your new X900H TV, we are sorry to hear that the 65" X950H TV did not meet your expectations. We took note of your feedback on the screen as this will help improve our product. Thank you for trusting Sony! -Carl
Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service and setup was good. Purchased online. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deborah, Thank you for sharing your experience with your new TV! Glad to hear that you are happy with the performance of your new TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl
Wasn’t happy with picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with this TV right out of the box I found a picture to be mediocre. I just could not get the picture to the quality that I like. I would not recommend this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rita212,
We do apologize if you're not satisfied with the picture quality of the television. The picture quality of the television will depend on the source that you're playing. So for example, when a video in Standard quality is being scaled up and played back, the quality will look poor, even on an HDTV. A video must have high definition quality to be played back at high quality on an HDTV.
You can also configure various settings related to the TV display such as color and brightness for picture quality, or screen size.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
Regards,
David
Learn to keep your promises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At my first scheduled date no one ever showed up. I was told that someone forgot to put it on your end of the trip schedule. The second scheduled visit was by 2 men who are outside non- Geek Squad employees. When they started to hook up the two remote speakers they found that no wires were on their list of items to be picked up. So they could not complete the work. So we had no TV. The third visit was also by 2 men who did no work for Best Buy. Again no wire was ever sent to us as promised. Lucky for us the lead man had wire in his truck and could make all three kinds from the one he had in his truck. In the middle of all that Ricky Price went on vacation and Kyle Dolan never answered any of our calls or emails.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Norm,
Thank you for choosing and purchasing Sony X950H Bravia LED Ultra HD TV.
We are sorry to hear about your experience while getting and setting up your TV. This is the experience we want you to have, especially the first two scheduled instances. We highly suggest contacting Best Buy to report about your experience with the delivery.
In case you need assistance, or if you have concerns about your new Sony TV, we are here to help you.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sony tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery date changed multiple times. No one seem to know wats going on. Still haven’t gotten it so I can’t review the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Sonytv, We regret to hear about your experience. We highly suggest contacting the seller directly to address your concern. We are sure that Best Buy will take care of you. We appreciate your feedback. Thank you for trusting Sony! -Vincent
Blur
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To have a 120 frame rate but the blower factory is bad it seems I don’t know if it’s because it’s 65 inch or watt but it’s blurry in fast moving objects more so than my 55 inch
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 65sonytv,
Thank you for sharing your experience so far using your X950H LED 4K Ultra HD TV. We're sorry to hear you're experiencing some display issues. We value your input and appreciate the feedback. On some screens, sports and fast action scenes go by in a blur. Our Motionflow XR refresh rate technology keeps movement smooth and clear, allowing fast moving action sequences in sports and movies to be seen with lifelike clarity which results in less motion blur and afterimage, more flowing motion. As a suggestion, you can configure various settings related to the TV display such as motionflow and cinemotion settings for picture quality to smooth out any content.
Verify if the issue occurs on other channels and other video sources eg. Cable box, Signal Channels, Blu-ray Player, Playstation, or any other external input.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
Just ok!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course like every TV, they always look amazing in the stores then when you get it home its a different story! I would have expected better picture quality for this price!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CC1976, Thank you for choosing Sony. We are sorry to hear that the 65" X950H TV did not meet your expectations when it comes to the picture quality. You may change the picture setting of the TV using the Sony Remote by Pressing the HOME button, then select [Settings] — [Display & Sound] — [Picture]. This will let you fine-tune your TV picture based on your preference or select one of our preset picture settings.
You can also select Auto picture mode; this automatically selects the picture mode based on the content being viewed. You can check our help guide link https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html?hl=picture+adjustment for more information.
If you need further assistance, please feel free to contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Terrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Best Buy member for a while with an upgrade to Premier. What I learned recently is that this means nothing. I spent thousands of dollars recently on appliances as well as a new Sony Bravia TV. It stayed in the box in my house until I could have it mounted after my cable was set up. This took about a month between the time Best Buy delivered it and the time the box was out but the power cable was damaged and did not work. I called Best Buy to ask them to send me a replacement. They told me they could not since it was under warranty and I had to call Sony. When I called Sony they confirmed that the television was under a year warranty but that the accessories including the power adapter are not. For this reason I am no longer a Best Buy customer. I am, however an Amazon customer where I was able to go and get the power cord for less than $10. Best Buy should stand behind their products regardless of the manufacturer. Poor customer service
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that you are having issues with the power cable of the TV. This is usually not the case with our premium TV's and we would like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl