Customer Ratings & Reviews
- Model:
- XBR65X950H
- SKU:
- 6401206
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, describing it as outstanding and clear. They also appreciate the ease of setting up the TV and its intuitive operation. While many customers are pleased with the TV's color and sound quality, some express concerns about the lack of upgrades on the 2.1 HDMI ports and the high price.
This summary was generated by AI based on customer reviews.
New Sony 65" LED 4K TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A strange thing is happening with this TV. Twice now the picture has morphed into vertical colorful stripes or lines. I turn the tv off and then back on the picture comes back to normal. All in all I like the size and color but am worried that the tv is defective. The tv was put in place on the wall by the Geek Squad Please advise.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RONofMQT,
Thank you for choosing and purchasing Sony X950H Bravia LED Ultra HD TV.
We regret to hear that you had a display issue with your Sony Bravia. This is usually not the case with our TVs. Please make sure to perform a software update to download the latest firmware. The software update improves the general performance of the TV and includes key features, applications, and bug fixes. If you were using an external media player or cable / set-top box when you experienced the issue, make sure it is connected to the TV securely and the source is running appropriately. Sincerely,
Vincent
- Cons mentioned:Hdmi 2.1
No HDMI 2.1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was recommended to me by Sony and Best Buy employee to get for my new PS5. Come to find out no HDMI 2.1. Worthless!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mf122987, thank you for choosing and purchasing our 65" X950H 4k UHD TV. We are sorry to hear that the TV did not meet your expectations. For the HDMI 2.1, there is much confusion about the HDMI versions and concerns about compatibility. For this reason, we do not promote the HDMI versions incorporated on many of our products. Instead, we advertise the features of a product that are associated with a particular HDMI version. The only HDMI 2.1 feature supported by this model is eARC. For expanded features like 4K 120hz, VRR and ALLM, please check our X900H. You may also consider the Z8H for 4k 120hz. For more information, please check our related article https://www.sony.com/electronics/support/articles/00246472.
We would like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Open box not as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate to give the tv itself a single star but this review is related to the open box description and Best Buy’s inability to assist in fixing the issue. Open box description noted “excellent” condition; however, when I arrived to pick up the product it was simply in bubble wrap and did not have a remote or stand. “Excellent” condition on the website is noted as containing all components and parts as well as being in original box or comparable. This was not the case with the tv. I was given a refund for the purchase but that does not make up for the fact that I drove 4 hours round trip to and from the store for that specific item. Best Buy did not offer a similar replacement and was unwilling to help. Very disappointed in this experience. Beware if you decide to purchase an open box item.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
INTEGRITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE TV IT SELF IS FINE THE SET UP WAS TERRIBLE. THE GENTLEMEN DID NOTHING TO MAKE SURE THAT ALL THE PURCHASED ITEMS WORKED IN CONJUNCTION WITH EACH OTHER AND I HAD TO RESCHEDULE ANOTHER APPOINTMENT. I AM NOT HAPPY!! ALSO, I WAS TOLD BY THE MANGER THAT THERE WOULD SOME COMPENSATION FOR THE TROUBLE THAT I HAD TO ENDURE. THAT HASN'T HAPPENED EITHER. AL I REALLY WANT IS FOR SOMEONE TO KEEP THEIR WORD!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BESTBUYNOTATITSBEST, thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We're sorry to hear that you have an issue with the setup of your SONY unit. This is the experience we don't want you to have. Please be assured we take this very seriously and continuously strive to improve our products and services. You need to contact your dealer who handled this and have them rectify the issue.
We'd also like to make sure you are taken care of. May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
- Pros mentioned:Picture quality
950h
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this tv cause we didnt like the x90j the 950h is better than the x90j but still didnt like it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi x90j, thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We're sorry to hear that you did not like our product. We would like to know more about the issue with your TV so we can better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Sony audio/video problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY 950H audio and video are not in synch. Spoke with Sony level 1 & 2 technical support for 2 hours and they could not fix the problem. They stated there is a software problem they are working on to fix the problem (no timeline). The 900H also has the problem and the software fix was sent out on Nov 19.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Denny T, We are sorry to hear that you're having an audio/video issue with your TV. This is definitely not the experience we'd like you to have. Please be assured we take this very seriously and continuously strive to improve our products and services.
We'd like to make sure you are taken care of. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Please email the below information to [email protected]
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
Regards,
Carl
Sony tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its OK tv but it's has sound problem, it's get mono sound for this tv not get sterio sound when connected to soundbar
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Binu,
We regret to hear that you're having sound issue with this TV. We apologize for the inconvenience. You can isolate this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00020051
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sound problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For no known reason the TV's sound stops. And no, the mute button is not pressed. The resolution for me is to physically unplug the TV and soundbar, wait for 30 seconds replug the TV and soundbar back into the power socket, wait for the TV to go through its initial setup, and then the sound works. This has occurred three times. Sony and Best Buy have offered no help to solve the problem they assume it user error.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, We are sorry to hear that you are experiencing audio issues with your 65" X950H TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot and isolate the sound problem that you are experiencing. Please check if the issue occurs when you are using the TV speakers, an external soundbar or a receiver you may also check if the issue only occurs on certain applications, channels or inputs.
If you are experiencing the issue with a soundbar connected to the TV, please use this link to troubleshoot the issue: https://www.sony.com/electronics/support/televisions-projectors/articles/00137387
If you are only having the issue with the TV speakers, please use this link instead https://www.sony.com/electronics/support/televisions-projectors/articles/00023579
If you haven't already, please make sure that the TV is also up to date with the software as this will help improve the overall performance of the TV. Firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. With the ever-changing advances in technology, a firmware update also helps a device remain competitive with newer models.
You may check the software update v6.4960 on this link: https://www.sony.com/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-55-65-75-/xbr-75x950h/downloads/00017078
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Nice picture, sound issues and no help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Sony Tv . The EARC channel can’t handle the fast forwarding of channels or the move from Netflix back to regular TV.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
BAD choice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and a week later I had to return it for another one. 3 days later I had to take it back also. Optical output to sound bar kept loosing the sound. If you Google it you'll find out this is a known problem that evidently sony can't fix. It's too bad because the picture is fantastic. Bought an LG and it works great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Buddy, Thank you for choosing and purchasing Sony X950H Bravia LED Ultra HD TV. We regret to hear that you had an issue with the optical output of the Sony X950H TV and that the unit had to be returned. This is usually not the case with our premium TVs. One of the possible resolutions to any software-related issues is by updating the firmware of the TV. The software update improves the performance of the unit and includes key features, applications, and bug fixes. Should you need further assistance, you can email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X950H: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter and we hope you will consider Sony again in a future purchase. Thank you for letting us help assist you. Sincerely, Vincent
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Airplay didn’t work that well and it was very glitchy. Picture was adequate. Expected more for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reday, Thank you for choosing and purchasing our 65" X950H TV. While we are glad to hear that you are happy with the picture quality of the TV, we are sorry to hear that the TV did not meet all of your expectations. For the apple TV, please see this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00226446. You may also use the link to troubleshoot Airplay issues. Regards, Carl
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all cracked up what it’s supposed to be, picture not as crystal clear as it should be for 4K.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chridagreat1, We are sorry to hear that the 65" X950H TV did not meet your expectations when it comes to the picture quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, you may change the picture settings of the TV. You may refer to our help guide link on how to adjust the picture setting of the TV to fine-tune your viewing experience. https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html?hl=picture+adjustment
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Seems like they didn’t tell me how to use it a lit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver system I bought is a bit complex. I wish that they would of showed me how to use it.
I would recommend this to a friendWent black
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after a year and a half very disappinted
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Madashell,
We're sorry to hear about what happened to this TV. We apologize for the inconvenience. Please refer to this link to isolate and resolve this issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00200862.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Great picture though
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ultimately had to return this. The stand is poorly made and TV was wobbly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BestFitBityet, we're sorry to hear that you had returned your SONY unit. It is recommended to follow this link when setting up the TV with the supplied table-top stand. (Refer to page 4):
https://www.sony.com/electronics/support/res/manuals/5013/22d1c91033a1e0a875304d8e55d232c9/50131161M.pdf
We have our support team that always happy to assist you. May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We hope you reconsider SONY again.
Sincerely,
Earl
So so tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is average at best.... Ditch this for the a90j
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brion, We are sorry to hear that X950H had to be returned but it's nice that you replaced it with our A90J. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! Vincent
Why
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who installed it were awesome Gabriel and John
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noway, We are glad that you like your TV and you were happy with the custiner experience you had with your local dealer. Your X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony!
In case you need assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, very disappointed in this tv. Wanted so much to like this tv but the picture quality was not clear and colors were dull. Ended up returning it and bought the Samsung Q80T and we are much happier with this. What a difference.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JoJo,
Thank you for choosing and purchasing Sony X950H Bravia LED Ultra HD TV.
We regret to hear that the unit had to be returned because you had issues with its display. The picture quality will also depend on your source and the picture settings of the TV can always be changed according to the viewer's preference. The X950H has the X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR.
Should you need further assistance, you can email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Bad pixels
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been through 4 of these TVs, and each one has been rife with defective (either dead or stuck) pixels, often around the center of the screen. I realize out of all the pixels that compose a 4K screen, it’s likely for some pixels to fail, but I shouldn’t be seeing black spots in the middle of the screen anytime a pan the camera in video game (and yes, they’re visible from at least 6 ft away). It’s unacceptable. I used to be a huge Sony fan, but I don’t think I’ll ever buy a Sony tv again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JSinger, We are sorry to hear that you are experiencing issues with the TV screen showing dead pixels and black spots on the TV. You may see one or more of the greater than 2,000,000 dots (also known as pixels) that make up the composition of the LCD or OLED screens. These dots may appear red, green, blue, white, or black.
High-precision technology is used to manufacture LCD and OLED displays to maintain a high standard of operation. However, with all LCD/OLED screens, regardless of the manufacturer, there may be a small number of dots that do not change color. This is normal operation for all LCD and OLED screens from all manufacturers. Most defects are noticeable only when an all-white or all-black picture is displayed. They shouldn't be noticeable under normal operation.
Because a defective pixel or pixels is normal on all LCD or OLED screens, there's a high chance that a replacement screen may also have them. It could have more defective pixels or the pixels may appear in a more noticeable position than on the one it replaced.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Beware SONY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems with the SONY products. Beware of the story. The TV changes in the middle of programs with google messaging coming up on the screen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mistake,
Thank you for sharing your experience using your X950H LED 4K Ultra HD Smart Android TV. We're sorry you've been running into difficulty. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great.
We'd also like to know more about the situation that you faced with the TV. In the meantime, please make sure your TV is running the latest firmware. You can unplug the TV power cord and plug it back in, use the TV remote control, or use the TV menu to perform a power reset. Please refer below for more information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00114591
If you are referring about the Google Assistant suddenly appears on the TV screen without operating it through the remote, please refer to the article below to help resolve the issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00225730
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.
Thanks for letting us help assist you.
Sincerely,
Jess