Customer Ratings & Reviews
- Model:
- K75XR90
- SKU:
- 10314437
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
- Pros mentioned:Hdr
Best tv to date made by mankind
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's simply perfect, especially HDR content, just buy and enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SanyaInsolent,
Amazing! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Good product, bad customer service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, but the Best Buy Customer Service system is awful.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, GeorgeN.
We are absolutely delighted to hear that you consider the K-75XR90 an Excellent product! Delivering that high quality and performance is what we strive for.
We are truly sorry to hear about your negative experience with the Best Buy Customer Service system. While we cannot directly control the experience provided by our retail partners, your feedback is valuable and helps us understand the complete customer journey.
Thank you again for choosing Sony, and we hope you continue to enjoy the fantastic picture quality of your new TV!
Best regards,
Gus,
Sony Social Media Team
Mrs. H
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV and installation techs were great. Tim was extremely knowledgeable a d informative.
I would recommend this to a friend- Cons mentioned:Anti-glare
Great on paper, disappointment in actual use.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV, at first glance, has everything I wanted. Contrast levels that rival OLED, without any possibility of burn-in, Google TV powered OS so I finally didn't need an additional separate box, etc. On paper, it was a brilliant idea. But then I got to use it. Not only is the screen not as anti-glare as I hoped, but the processor is underpowered (criminal when spending $4K on a TV). They released an update for it which now messed with inputs and the ability for the TV to see the content coming from HDMI devices without a restart. To make matters worse there are only 2 HDMI 2.1 ports - and one of them is the eARC port, so if you have a high end dolby atmos surround system - you're out of luck on connecting 2 consoles. Overall, I'm disappointed in the cost saving choices on Sony's most premium model, and the now issues has made it an absolute non starter. Extremely disappointed to not have a truly premium option with Google TV built in in the US.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GregCP,
We're really sorry if your BRAVIA 7 (K65XR70) didn't live up to your expectations. This is certainly not the experience we were hoping you would have. We greatly appreciate your feedback. We would like to know more information or to give you some suggestions about your TV. If you are interested, you can schedule a one-on-one consultation with our experts here:
• https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
And to check if the TV is working properly, please perform our suggested troubleshooting steps on this Help Guide link:
Self diagnostics - https://helpguide.sony.net/tv/lusltn1/v1/en-003/08-01_01.html
We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Sony Bravia 9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employee that helped us knew the products specs of the brands of TVs we were considering
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark0,
We could not be happier to hear the staff helped you make a solid decision with the Bravia 9! We hope you have amazing movie nights ahead with this advanced piece of tech!
Thanks for choosing Sony.
-Eliab
NOT HAPPY WITH BEST BUY CUSTOMER SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Sony Bravia 9 TV in an open box that was said to be in excellent condition and it said it included all accessories and parts that come with a new unit. I scheduled a wall install with Geek Squad which took two and a half weeks to get and when they opened the box there was no remote. They could not set the tv up as it has no buttons on the tv to change inputs or enter settings. I tried to call the store I picked it up at but keep getting a call center instead of the store and they said I would have to go back to the store to report the missing remote. Problem is the store is i0 miles one way and if I could talk to the manager on the phone they could order the missing remote and have it sent to me. I don’t think I should have to drive 160 miles to get something that should have been in the box which was supposed to have been checked by the Geek Squad at the store before putting the item for sale as an excellent open box item. I found the remote that is shipped with this model,for purchase online and it will cost me $70.00 to get the OEM remote. I would be happy if Best Buy would apply a $70.00 credit to my card on file or send me a Sony Remote model RMF-TX920U. This makes me regret purchasing an open box unit and leads me to believe even if Best Buy says all essential accessories are included that is not always the case. I think it is poor customer service when you can’t talk to the local store manager and instead are routed to,a call center that has no authority to,correct a bad situation.
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture very bright but contrast is not on oled level
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH, Thank you for sharing your feedback on your new Sony Bravia 9. We're very happy to hear you like the great picture quality and peak brightness level of your new Sony TV. Adjusting the picture mode to Professional or Cinema for your streaming content ensures optimal viewing experience. If you’re interested you can schedule a one-on-one consultation with our experts here:
https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
Hope this helps and thanks for choosing Sony! -Sam
Wonderful job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geeksquad did a great job. Would have them again. Answered all questions and took the time to do installation correctly.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, VirgilW! We're glad you were assisted professionally by your dealer. Enjoy and thanks for choosing Sony. -Craig
Mr
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable commitment and assistance was provided to assist in helping me to determine the perfect wall mount TV for our family room!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisD, Thank you for the positive feedback! We're very happy to hear that you had a great customer service experience. Thanks for choosing Sony! -Sam
No more Sony for me!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great but Sony doesn’t play well with others. Sonos Arc sound bar does not say connected and Sony does not interface with Xfinity. Would never buy another Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseL,
Thank you for your feedback on the Sony BRAVIA 9. We are sorry to hear about the connectivity issues you are experiencing with your Sonos Arc and Xfinity service.
The difficulty in getting external devices to stay connected is often related to the CEC (Consumer Electronics Control) feature. We recommend the following steps to resolve these interoperability issues:
1. Perform a Power Reset:
- Turn off the TV and the Sonos Arc.
- Unplug both devices from the power outlet and disconnect the HDMI cord for two minutes.
- Reconnect the HDMI cable, ensuring it connects to the eARC port on both the TV and the soundbar.
- Plug both devices back into the power. Power on the TV first, and then power on the Sonos Arc.
2. Enable BRAVIA Sync:
Using your Sony remote, follow these steps to ensure CEC is properly enabled: Settings > Channels and Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync Device List > Select Enable
3. Xfinity Connection
If you are using an Xfinity cable box, please ensure it is securely connected via an HDMI cable to the TV.
- If you are not getting a picture, use your TV remote to press the Input button and confirm that you are selecting the correct HDMI input port where the cable box is connected.
- Please also ensure your TV has the latest software update by navigating to: Settings > System > About > System Software Update > Software Update
For more troubleshooting steps, please visit our dedicated support article: https://www.sony.com/electronics/support/articles/00030375
If the issue persists after performing these steps, we highly encourage contacting our dedicated technical support team for direct assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony!
Regards,
Dominick
Great Television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Television and remote. A little pricey, but worth the extra money to get Sony quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ox35, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
New TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is very nice. It fits really well over the fireplace
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ButchT, That's great! We're very happy to hear that you're enjoying the overall features and performance of your Sony BRAVIA 9 and good to know it fits perfectly over your fireplace. Thanks for choosing Sony! -Sam
amazing tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv im very impress is the best sony tv i ever own
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiuseppeM, Awesome! We strive to provide a top-notch quality and are delighted to hear that you're impressed with your new Sony Bravia 9. Thanks for choosing Sony! -Sam
Nice tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv; however the picture seems darker than my last Sony, particularly in the lower third. No Sony instructions on how to adjust the brightness - or for anything else, for that matter.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JimH, Thank you for the feedback on your viewing experience with your new Sony Bravia 9. While we're glad that you're satisfied with your new Sony TV, we regret to hear that you find it darker thank your last Sony TV. Please allow us to help you and turn this into a better experience. If you’re interested you can schedule a one-on-one consultation with our experts here to ensure optimal viewing experience: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
Hope this helps and thanks for choosing Sony! -Sam
director of service Johson Controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instruction on how to manage the program and or remote control. How to program and manage setting!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidB, Thank you for your feedback regarding the BRAVIA 9. We apologize for any inconvenience caused by the lack of instructions. For more detailed instructions, you can refer to the user manual or visit the Sony support website at https://www.sony.com/electronics/support/. If you have any further questions, please feel free to reach out to our support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
FIRMWARE UPDATE NERFED THIS TV. BUYER BEWARE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was awesome. Until sony decided to bork it with a software update. Picture settings no longer work. Now the tv is useless. Absolutely horrible. I lost close to 4 grand unless Sony wakes up and fixes it, but I’m not holding my breath. Customer support is non existent. They pretend they care and will tell you “Sony listens” but that’s a bunch of baloney.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for your feedback. We apologize for the inconvenience caused by the recent software update. We understand how frustrating it can be when a product does not perform as expected.
Regarding customer support, we are committed to improving our service and ensuring that your concerns are addressed promptly. Please reach out to our support team directly through the official Sony support website https://us.esupport.sony.com/support/s/service?language=en_US for further assistance.
We appreciate your patience and understanding as we work to resolve this issue.
Regards,
Sam
Bravia 9 not so great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last time I buy mini Led tv , picture flickers a lot which I find annoying sending it back now
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LouisP,
We sincerely apologize for the frustration and annoyance caused by the flickering you are experiencing with your new BRAVIA 9, which is certainly not the premium viewing experience we strive to deliver. Before returning the unit, we recommend trying a simple Power Reset by unplugging the TV for two minutes, or checking your Picture Settings to ensure the "Black adjust" and "Adv. contrast enhancer" features are set to OFF, as these can sometimes cause noticeable brightness shifts or flickering. If the issue continues after these steps, we understand your decision, but please know we stand behind our product quality.
Thanks for considering Sony products.
Best regards,
Eliab
- Pros mentioned:Picture quality
Bravia 9 Flat Screen TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been completely satisfied with my upgrade to the Bravia 9 flat screen TV. The picture quality and brightness has been great, best I have ever had. I originally purchased a Sony XR65X90L - 65", was dissatisfied and made an upgrade to SONY K75XR90L - 75" Bravia 9. Bestbuy was great with the upgrade. They picked up previous Sony TV and delivered and setup new upgraded TV. With JBL surround speaker system and new Denon AVR-S970H Receiver, everything sounds great. I also purchased SONY ultra HD Blue Ray/DVD Player to match TV. My speaker system is 22 years old, using total of 6 speakers and everything sounds great. I might purchase Kiplisch speaker system at Christmas time, but I am very happy with what I have now. My present system is like being in a movie theater. I want to say thank to the Bestbuy crew that helped with this whole process, especially Jaden. Jaden was great with entire setup and delivery process and his installation Associates. The whole setup went way beyond my expectations. Frank Kozlowski
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankK,
We are thrilled to hear that your new BRAVIA 9 has provided the best picture quality and brightness you’ve ever experienced! It is wonderful to know that your home theater setup, combined with our 4K Blu-ray player, is delivering a true cinema experience. We will be sure to share your kind words regarding Jaden and the Best Buy installation team.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality
Piece of mind!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been enjoying my Sony since the day Geek squad installed it. The quality of the video and audio are unmatched. Whether I am watching a movie or sporting event, it’s pure enjoyment, you almost feel like you are there in person! Also, the Best Buy price, service, support and Sony reputation made it an easy choice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danflo,
It is great to hear that your BRAVIA 9 has been providing such an immersive experience from the very first day. We take immense pride in our reputation for quality, and knowing that the lifelike video and audio make you feel like you are right in the middle of a movie or sporting event is exactly what we strive for.
Thank you for trusting the Sony reputation and for making us a part of your home entertainment.
Regards,
Dominick
- Pros mentioned:Brightness, Picture quality
My Favorite TV so far.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Bright in a sunlit room. Good colors and good audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trouthead,
It is great to hear that your new BRAVIA 9 is making such a brilliant impression in your home.
We designed this model to tackle the most challenging lighting environments, so knowing that the brightness holds up beautifully in your sunlit room is fantastic. It’s also wonderful that you’re enjoying the vibrant color palette and the immersive audio—elements we’ve worked hard to refine to ensure a truly cinematic experience right in your living room.
Thank you for choosing Sony to be the centerpiece of your home entertainment.
Regards,
Dominick