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Customer Ratings & Reviews

$1,698.00

Customer reviews

Rating 4.8 out of 5 stars with 1068 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,068 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Hoping for longer longevity on this replacement TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last TV was also a So y and o e model below this one, it only lasted 14 months before it had issues with a line across the screen and the sound. Replaced as I had purchased Geek Squad insurance…..I hope this one lasts much longer as this can get expensive if they only last 14 months. We love the picture and feature, so we stuck with Sony and this new model as the old one was no longer available….

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied, we're glad you like the picture quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture Best TV I have ever owned. Strongly recommend this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LarryN,

      Thank you for choosing Sony!

      We're elated to hear you’re loving the XR75X90L TV! Thank you so much for sharing your fantastic feedback about the picture quality and for strongly recommending our TV. Hearing that it’s the best you’ve ever owned truly motivates us to keep delivering outstanding experiences. Enjoy your amazing picture quality!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase. I quite like the design and picture quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AmitG,

      Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you are enjoying the amazing picture quality, powered by Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity. We're sure it's going to make your movie nights feel completely immersive.

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best OLED TV!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture and sound out of the box. Good UI and sleek looking. Decent remote but nothing to write home about. Easy to set up and like the Google feature!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pamich10, Thank you so much for the 5-star review! We're delighted to hear that you are enjoying the awesome pictures and exceptional sound of your Sony BRAVIA XR X90L TV. It's great to know that you find the user interface user-friendly and appreciate the sleek design. We're glad you like the Google feature and found the setup easy! We also appreciate your feedback on the remote and will take it into consideration. Thank you for choosing Sony, and enjoy your viewing experience! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent option for PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent option for a TV. Colorful images and dark black. I love the interface and options for PS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Portable,

      Thank you for your positive feedback! We are thrilled to hear that you're enjoying the vibrant colors and deep blacks it offers. The interface and options for PS5 enhance the overall gaming experience, making it smooth and immersive. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a great purchase. The picture is unreal. Inside the Smart TV it has all the Apps for streaming you will ever need. If it is not preloaded you can programs it easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonaldM, Thank you for giving the X90L a perfect rating! We're delighted to hear you like the excellent picture quality and you found the installation process easy, ensuring that you have access to all your favorite streaming apps. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony “Bravo”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture quality and sound. The 4K resolution is amazing and makes movies, sports and TV programs are mesmerizing. I highly recommend this TV for it’s amazing quality and value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TammyW, Thanks for sharing your awesome experience. We are thrilled to hear that you like the picture and sound quality of your new Sony BRAVIA 4K smart Google TV. Thank you for your purchase. Enjoy your movie nights! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture & sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv sounds & looks great. I haven’t added the sound bar, but it’s great without it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rce80, Fantastic! We are absolutely thrilled to learn that you are pleased with the outstanding picture and sound quality of your XR75X90L. Thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it was a great tv. Sony really gives justice with the colours.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TV viewing is excellent, software needs work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as demonstrated in the store. Viewing detail is excellent. Difficult to hear dialog because the TV is in a large room with lots of echoes. The echoes persist even after the TV does its sound optimization routine. Also the remote selection of jumping from over the air channels to other apps and back is not consistent. Pushing the same button dies not produce the same result, even accounting for jumping in and out of apps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeromeS,
      Thank you for your time writing this review. We're glad to hear your enjoyable viewing experience with your X90L TV. However, we're sorry to hear some issues that you are encountering with the unit. Allow us to help make this a better experience.

      Here are some steps you can try to improve dialog clarity and eliminate echoes after running sound optimization:
      Adjust the TV speaker settings.
      Experiment with the sound customization settings such as sound modes specifically designed for dialogue clarity.
      Adjust the voice volume using the Voice Zoom feature.
      For reference:
      https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_04.html?utm_source=glean
      https://www.sony.com/electronics/support/articles/00167095

      If switching between TV channels to other apps seems slow or unresponsive, please try some steps below:
      Ensure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
      Ensure your remote has fresh batteries.
      Make sure that there are no obstacles between the TV and remote.
      Perform power reset.
      To troubleshoot remote issues, please check this link: https://www.sony.com/electronics/support/articles/00030297?utm_source=glean

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv and the clarity is so much better than other brands. It's just perfect in my living room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JerryE,
      We are happy to hear you are enjoying the picture quality of your Sony X90L. We always strive to deliver the best picture quality with our TVs. The X90L supports 4K Ultra HD resolution, ensuring high-quality images with sharp details so you can have an amazing experience. Thanks for choosing Sony!
      -DiegoV Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    75" Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is fantastic. Best television I have owned thus far. I have owned Samsungs for the past 20 years, and I love them, but I am happy with the switch to Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyP, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    For the price - wish it wouldn’t freeze as much.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially loved the TV after having for coming up on 2 years now the quality has gone down. This gang TV freezes like no other.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kaseyreneexoxo,

      Thank you for your 4-star review and for being a Sony customer for nearly two years. We're sorry to hear that you're experiencing freezing issues with your BRAVIA - X90L. We understand how frustrating that can be.

      Here are some useful troubleshooting steps you can try to fix this:

      1. Power cycle the TV - Unplug the TV from the wall outlet for about 2 minutes and then plug it back in.

      2. Check for software updates - Ensure your TV is running the latest software version by going to settings > system > about > system software update > update your TV software.

      3. Clear the cache data of your Apps - Go into the TV settings and then select system > storage > internal shared storage > cached data > clear

      If the problem persists after trying these steps, please don't hesitate to reach out to our customer support team directly via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Thank you for choosing Sony!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV that I have ever had, great po yure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeeM,

      Thanks for the five-stars rating!

      We're absolutely happy to hear the X90L has exceeded your expectations and that you're enjoying such a great picture quality.

      Thanks for choosing Sony.

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV great picture quality easy to use. Good display. Very happy with the technology and purchase would recommend to buyers looking for high end tv at a good price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnjaliS, awesome! You've certainly made a great choice! We're extremely pleased to hear that you're very happy with the amazing picture quality, ease of use, and superb performance of your X90L. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony 75” Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you go wrong with reputable TV pioneer Sony?? I love the pic quality and its sound. Also, perfect for gaming!! Luv it!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyTheBest,
      Thank you for your enthusiastic review! We’re thrilled to hear you’re loving the picture quality, sound, and gaming performance of your BRAVIA XR X90L.
      Thank you for choosing Sony! Enjoy every moment! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pleased with Sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the tv and the personnel were very accommodating.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv, seems like it will last a while. Happy with the install and performance so far. Had to alter the settings for the right use. If using for gaming, this works but have to change video settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoaquinM, We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Excellent TV, Incomplete Open-Box Package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this mammoth 75” Sony TV in Excellent open-box condition. While I’m very satisfied with the TV itself — the picture quality and features are great — I was disappointed to find that not all the parts and accessories were included as advertised. When something is labeled “excellent,” I expect it to be complete. This took away from the otherwise positive experience. Please double-check packaging on open-box items to match the listed condition.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Incredibly vivid

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came from a Samsung QLED to this and it's night and day. Pictures and colors literally pop off the screen (after some pic/temp adjustments). If your looking for a feature filled tv with snappy app response and amazing gaming visuals, look no further.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatrickC,
      It's lovely to hear your positive feedback! We always strive to deliver the best picture quality and features with our TVs. Your satisfaction with your new Sony TV means a lot to us. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for the recommendation and for choosing Sony! - Kris Sony_US