Customer Ratings & Reviews

Hi DanielS,
Thank you for your review! We’re so glad to hear your excitement and that you’re enjoying your BRAVIA XR X90L!
Thank you for choosing Sony, and enjoy every moment with your new TV! -Maria

Hi ChristianA, Thank you for the 5 stars! It's a pleasure to hear that your new SONY BRAVIA XR X90L TV and its great video quality meets your expectation. We appreciate you for recommending and choosing Sony! Enjoy! -Maria

Hi Mike, amazing! We're glad you like your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl

Hi AviB,
Awesome! We're glad to hear that your investment with your new Sony TV is worth it. The X90L TV delivers an exceptional viewing and gaming experience without breaking the bank, making it an ideal choice for individuals who crave top-notch performance. Thank you so much for choosing Sony! - Kris

Hi JorgeR, Amazing! We're very pleased to hear you like the excellent picture and sound quality of your Sony X90L. Thanks for choosing Sony! -Sam

Hi BenC,
Awesome! We're happy to hear that your investment with your X90L TV is worth it. Nice to know how it was professionally setup by the tech team. Thanks for choosing Sony! - Kris

Hi AgusteenA, thank you for taking the time to share your feedback on the Sony BRAVIA - X90L. We're genuinely sorry to hear about the intermittent audio-only issue you're experiencing with certain TV channels. This is definitely not the experience we want for our customers, and we understand how frustrating it must be when your viewing is interrupted in this way. This behavior often requires specific diagnostics and tailored troubleshooting steps, therefore we highly recommend reaching out to our technical support team through the link below, they have the specialized tools and expertise to conduct a more in-depth analysis of your TV.

Contact Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Regards,
Dominick

Hi RonaldV,

We regret to learn the you've been running into network issues on your TV. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90l/articles/00184183

We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90l/articles/00133631

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you.
You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Despite your concerns, we're happy that you like most of the features of your X90L TV. We appreciate you and thanks for sharing your feedback!

Regards,
Jess

Hi Sigg,
Thank you so much for being our Sony valued customer! Your patronage and satisfaction allow us to continue to do what we love and provide you with quality products.Thanks for choosing Sony and enjoy your new TV! - Kris

Hi JudyM,
Thank you for your time writing this review! Nice to hear you like your X90L TV. However, we're sorry if we were not able to meet your full expectations with the picture quality. This TV has picture settings that allow a wide array of color, contrast, motion settings, and brightness changes that can improve the viewed content on your TV. For more details: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Thanks for purchasing Sony! - Kris

Hi Cameron, thanks for commenting! We're thrilled to hear that you're satisfied with the superb performance and reasonable price of your X90L. Thank you so much for your purchase and for choosing Sony! - Romeo

Hi Alex,
Excellent choice! We're extremely happy that you are enjoying the bright and crystal clear picture of your X90L TV. Thanks for the recommendation and for choosing Sony! - Kris

Hi JonH,
Thank you for being our Sony valued customer! We always strive to deliver the best quality with our products. Your satisfaction with your new Sony X90L TV is greatly appreciated. Thanks for trusting Sony! - Kris

Hi Anise,
Excellent choice! We're glad to hear your enjoyable shopping experience. Thank you for purchasing Sony and enjoy your new BRAVIA X90L TV! - Kris

Hi RudyM, Thank you for the positive review! We're very happy to hear that you like the modern design and ease of app installation on your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam

Hi ReneH,
Thank you so much for your positive feedback! Your satisfaction with the amazing picture quality of your X90L TV is greatly appreciated. Thanks for choosing Sony! - Kris

Hi BarryByrd, We are happy that you are totally pleased with the service of your local dealer. We hope that you are also happy with your new Sony BRAVIA 4K smart Google TV. Thank you for choosing Sony! Vincent

Hi Xquisit0069, Thank you so much for giving the product a perfect rating! We're so delighted to hear that this amazing TV suits your needs and you are enjoying the excellent features and capabilities of your new X90L. Thank you for your purchase and for choosing Sony! -Jess

Hi BulganbayarE,
Thank you for the 5-star rating! We're glad to hear your enjoyable shopping experience. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony and enjoy your new TV! - Kris

Hi RaymondC,
It's lovely to hear your positive feedback! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Thanks for purchasing our X90L TV and for choosing - Kris