Customer Ratings & Reviews

Hi LolaD,
Awesome! We're happy to hear you love the outstanding picture quality of your new X90L TV. Nice to know how it was professionally installed. Thanks for choosing Sony! - Kris

Hi HaroldB,
Many thanks for the 5-star rating! While we are glad you like your BRAVIA X90L TV, we're sorry to hear your difficulties in setting up your soundbar. Let's work together and troubleshoot the issue. Please try some solutions on this link with steps if you can't hear TV sound from the soundbar: https://www.sony.com/electronics/support/articles/00137387?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi MynorZacarias, we're glad you like your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. Enjoy! ~Earl

Hi ThomasB, We are glad that you like your new Sony BRAVIA 4K smart Google TV. Thank you for your purchase. Enjoy! Vincent

Hi SeanL,
We're happy to hear you feel that way, thank you for the compliment! With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris

Hello NoahS, We are happy that you now have a perfect smart TV. Sony won't let you down. Thank you for choosing Sony! Enjoy! Vincent

Hi MatO,
Thank you so much for a remarkable review! We're glad to hear you like the amazing features of your new Sony TV. With X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris

Hi YimiS, Thank you for the great feedback! We're pleased to hear that you love your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Sam

Hi Lindab107,
Terrific! Your patronage and satisfaction are what drives us to keep doing what we love and provide you with best quality products. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony and enjoy your new TV! - Kris

Hi Phone, we're glad you had a wonderful experience with your purchase! Enjoy your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl

Hi ShakiraP,
Awesome! We're glad we were able to give you a good match for your viewing and gaming needs. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thank you for choosing Sony! - Kris

Hello SheldonI,

Thank you for sharing your feedback regarding the XR75X90L. We're pleased to know that you generally enjoy the TV, but we're sorry to hear about the issue of the screen going black and requiring a restart. This may be a temporary malfunction, and we’d like to help you resolve it. Here are some troubleshooting steps you can try:

• Power Reset: Unplug the TV power cord from the wall outlet (or from the back of the TV if the power cord is detachable), wait for two minutes, then plug the power cord back in.
• Power Restart: Using the remote control, press and hold the POWER button until "Power off" appears on the screen, then select "Restart". Alternatively, you can restart the TV from the menu: Press the Quick Settings button on the remote, then select Settings → System → Restart → Restart.
• Check Connected Devices: Disconnect all devices (including external USB devices, hard drives, and HDMI-connected devices) from the TV. Turn on the TV and check if the issue persists. If the TV works fine, reconnect the devices one at a time to identify if any specific device is causing the problem.
• Software Update: Keeping your firmware updated can enhance the functionality of your TV and address any performance-related issues. For more information on how to update your software, please visit the following link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90l/downloads

I hope this helps. If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi CesarM,
Thank you for your time writing this review! We're glad to hear you love your X90L TV. However, we're sorry to hear some issues that you are experiencing with the unit. Allow us to help troubleshoot the problem.

Please try some solutions on these links below that may fix network connection issues:

The Android TV Wi-Fi signal drops or intermittently disconnects from the internet
https://www.sony.com/electronics/support/articles/00184183?utm_source=glean

Troubleshooting network issues
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Mike,

Thank you for sharing your feedback, and we are sorry to hear that your Sony BRAVIA XR X90L TV didn't meet your expectations. For your concern like blooming, Wi-Fi issues, and optimizing picture quality, you may visit the links below for the troubleshooting steps:

1. Cloudy, white shadows, vertical bands or uneven bright areas when there's no input or when viewing very dark scenes: https://www.sony.com/electronics/support/articles/00030311
2. The Android TV Wi-Fi signal drops or intermittently disconnects from the internet: https://www.sony.com/electronics/support/articles/00184183?utm_source
3. Adjust the picture settings on your Android TV: https://www.sony.com/electronics/support/articles/00190409?utm_source

We hope these steps improve your experience. If you continue to have issues, Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA TV:

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi Stower820, Thank you for sharing us your experience! We'd like to apologize for the issue you were encountering with streaming or mirroring on your Sony BRAVIA XR X90L. This is not the experience we expect you to have, and want to make things better for you. For more information on how to use the Screen mirroring feature on my BRAVIA TV, you may visit this link: https://www.sony.com/electronics/support/articles/00044548?utm_source. On the other hand, we're glad to hear that you are enjoying your viewing experience. Thank you for choosing Sony! Happy viewing! -Maria

Hi Mr4k2160p,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear your enjoyable experience with the exceptional picture quality and features of your X90L TV. Your satisfaction with our product means the world to us. Thanks for choosing Sony! - Kris

Hi Superhik, thanks for choosing and purchasing our product. We hope you are enjoying your new TV. We're sorry to hear your concern regarding the supplied accessories of your Sony unit. Unfortunately, the XR75X90L does not comes with an RCA adapter.

Thanks for choosing Sony.
~Earl

Hi Frustrated,
Thank you for your time writing this review. We're sorry to hear the issue that you've experience with the original TV. This does not happen often and definitely not the buying experience we want you to have. Sony's commitment to customer satisfaction is our top priority. We really do apologize for the inconvenience and rest assured that we will help you in case there will be a problem with the TV. We appreciate your feedback and thanks again for purchasing Sony. - Kris

Hi RyanA,
Thank you for your time writing this review! While we are glad you had an easy time navigating the menu and pairing the X90L TV to your PS5 gaming console, we're sorry to hear that we were not able to meet your full expectations with the picture quality. Allow us to help turn this to a better experience.

TV display may also vary depending the source, connection, and content you are watching. The X90L TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more information on how to adjust the picture settings and enhance your viewing experience, please check these links below:

Adjust the picture settings on your Google TV
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

Experience high quality picture with your 4K TV
https://www.sony.com/electronics/support/articles/00245141?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi TribeBB,
Thank you for your time writing this review. We understand how frustrating it can be when your viewing experience is interrupted. This is definitely not the experience we want you to have with our products. Your needs and satisfaction is our top priority. Allow us to help make this a better experience.

For best picture quality, we recommend not exposing the screen to direct illumination or sunlight and avoiding installing the TV in a room with reflective walls and floor materials.

To make sure you get the most out of your Android TV or Google TV, you should always keep the TV up to date with the latest firmware and software updates. Updates for your TV can include enhancements, new features, and applications, as well as bug fixes and feature improvements.

If the TV freezes or displays a blank screen when streaming video on Android TV or Google TV, try some solutions below:
Power reset the Android TV™/Google TV.
Install all pending updates from Google Play Store.
Clear the data and cache of the app.
If the issue still occurs, perform factory data reset.
For reference: https://www.sony.com/electronics/support/articles/00141896?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris