Customer Ratings & Reviews
- Model:
- XBR75X950H
- SKU:
- 6401209
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality and vibrant colors of the 75" Class X950H Series LED 4K UHD Smart Android TV. Many are impressed with its large screen and affordable price. However, some express concerns about the sound quality and reliability of the TV, with a few mentioning issues with blooming and weight.
This summary was generated by AI based on customer reviews.
Ok I guess
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a pretty decent TV I just didn't like some of the features it had. For example when you turn off the TV it would make a clicking sound. It had some other downfall features I did not like. TBH I think I am just used to SAMSUNG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JLG1, Thank you for choosing and purchasing our XBR75X950H 4k Ultra HD Smart TV. We are sorry to hear that the TV did not meet all of your expectations. A crackling or popping sound from your TV is normal and is not a malfunction. These sounds occur when parts expand or contract slightly due to temperature changes in the room or your TV. For example, you may hear the sound when you turn your TV on or off. The sound location may change or become less noticeable due to environmental changes, such as temperature or humidity.
Regards,
Carl
Decent tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as impressed with this tv as I thought I’d be but will still keep. Maybe I need to tweak picture settings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey,
Thank you for choosing and purchasing Sony X950H BRAVIA LED Ultra HD TV.
We regret to hear about your experience with your new Sony TV. You can always adjust the picture settings of this TV according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html. We also recommend playing and viewing high-quality content with your new TV for best viewing experience. Do not forget the update its firmware. The updates improve the general performance of the unit and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Thank you,
Vincent
Sony Social Media Team
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is excellant. Installation and set up were hurried and left a lot to be desired. In fact terrible, TV still not working correctly, very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James, Thank you for choosing Sony. We are sorry to hear that you are experiencing issues with the TV and it is not working correctly. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
DO NOT BUY ANY SONY BRAVIA TVS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please whatever you do-DO NOT BUY ANY SONY BRAVIA tvs. Just check the Sony community website. These are lousy tvs. Our television was over $3k and didn’t even make it barely over a year before we got the blinking red light. Sony of course, was ZERO help because I didnt buy an extended warranty. It wouldn’t matter if I did. Sony told me the nearest authorized repairmen was over 4 hours away (I live in Florida). My neighbor is authorized and he gave me an earful what junk these tvs are. So now I am stuck with a tv that is bricked. I am not alone. This has been going on for years and had I not relied on the Sony brand name only and really looked at the reviews on the Sony website and on consumer affairs, I could have saved $3,000. Please save your hard earned money and buy any other brand.
No, I would not recommend this to a friend4 Blinks of Death
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it wasn't, which was only 18 months after buying it. It was out of the 1 year Sony warranty, and is now a massive paperweight. It's a known issue with almost all newer Sony TV's. One day it just wouldn't turn on and blinks 4 times. $2500 for 18 months of life shouldn't be acceptable, but the Sony support, while aware of the issue, still sees this as a respectable lifetime of a TV. They directed me to a sony authorized repair service, who diagnosed the issue and can't repair it. From everything else I'm reading on Sony's TV's lately, this is the same treatment plenty of other people are getting who experience this issue. for those who are reading this, avoid sony TVs!
No, I would not recommend this to a friendReturned (motion issues) Bought Sony 77 OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after Jutter and panning issues . Stepped up and purchased the 77 OLED by Sony.. (see that 5 star review)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi House, Thank you for choosing and purchasing our X950H TV. We are sorry to hear that the TV did not meet your expectations and had to get an update. After all that, we are still glad that you like your new TV. We would like to make sure that you are taken care of.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Pic not what it looked like in the showroom.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is certainly not as it looked in the showroom. Might return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PMS1, we're sorry to hear that you have an issue with your SONY unit. The picture quality of this unit can be adjusted for better viewing. You may check this link for more information:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We hope you consider SONY again
Sincerely,
Earl
Bad Sony TV and bad bestbuy biz practice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap...right out of the box it doesn't power up and there is 4 blink red light. When I search on line it shows that is a defective board or the inverter. Either way, is a defective unit. Sony's quality control is horrible and this is probably why Samsung and LG took over the TV market. Us companies like Motorola used to test every unit before it shipped out and that is quality. A 75" TV is heavy and very expensive unit to allow it to go untested...very bad enduser experience. To make matters worst, now I have to waste more time by returning it to Bestbuy...i tried to see if they bring a replacement and take the bad unit, and the person in the chat says no. Realy disappointed at bestbuy as well....am I supposed to keep returning a unit and bring another until I find one that works? I want my money back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrReviewer,
Thank you for choosing and purchasing our X950H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Follow these steps on how to isolate the issue.
When the standby indicator blinks in red.
Turn off the TV. Disconnect all devices (such as an external USB hard disk drive and HDMI connection device) from the TV.
Turn on the TV, then make sure that the indicator does not blink (which means the TV has no issues).
Connect the disconnected devices one by one to the TV. If the indicator starts blinking after a certain device is connected, check the device for an issue.
When the standby indicator turns off.
Make sure that the power cord and AC adapter are not disconnected or loose.
Press the power switch of the TV to see if the TV turns on.
Reset the TV to factory specifications. For reset steps, refer to the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x950h/articles/00159487
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not nearly as sharp as expected. Can visibly see pixels when watching YouTube TV and it looks like a TV from a decade ago. Would not buy again.
No, I would not recommend this to a friendNot the best tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m Not happy at all I would have stick with LG Not late to return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Espresso,
We're sorry that we failed to meet your expectation with the X950H. We would like the opportunity to investigate your feedback further so we can deliver a better experience. May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Not OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the picture is not as impressive as it was in store
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whitemax, Thank you for choosing and purchasing our XBR75X950H TV. We are sorry to hear that the TV did not meet all of your expectations. You can adjust the picture settings of the TV to your preference using the TV remote. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option. You may also use this link as a guide for the picture adjustment to fine-tune your TV experience https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html?hl=picture+adjustment
Should you need further assistance, please feel free to contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great while it lasts!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for 16 months and it was great. Loved it! Then all of a sudden the TV wouldn't turn on. Best Buy said "Sorry" its out of your return window and Sony said "Sorry" your warranty expired after a year. After three repair companies came to offer their solution, all three said the TV is worthless due to the lack of power board and backlight boards available to fix them. $2500 down the drain. If you buy this TV make sure you get the extended warranty.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Very disappointed unhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stop working and it’s less than a month old probably less than 50 hours on it… Called the store and they were no help… Very disappointed!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointing,
Thank you for choosing and purchasing our X950H Ultra HD Smart TV.
We regret to hear that the TV stopped working. This is definitely not the experience we want you to have with our premium TVs. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Broken out of the Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SO Far somewhat disappointed . Paid for install and glad I did . The guys showed up on Time to install . Showed great respect for being clean and taking care of our Brand New Construction Home . The Problem came when they mounted the 75 Inch TV on the New mount and turned it on they discovered the Screen was physically damaged out for the box from the factory damaged . Now I await them to return and try again . Hopefully on the 22nd of this month .. If this doesn't go well I will ask for a full refund . Jeff U
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi displeased,
Thank you for reaching out Sony. We do apologize for what happened. This is definitely not the shopping experience we want you to have. May we know if you already contacted the store regarding this matter? If not, please contact them at your most convenient time.
We'd also like to make sure that you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
sony bravia
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv thinking it was a great deal because it was a sony. After only 5 months the color started to mess up such as red faces, dingy colors, etc. After continuously making adjustments, color, hue, brightness, etc. The tv would not stay on custom and kept backing up to vivid which caused the problem of making the stations look more like analog instead of UHD. I would not buy this tv again and now am cautious about any future purchases from sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi poor,
We’re sorry to hear you are experiencing some display issues. It sounds like your TV may be in a retail mode.
On the supplied remote control, press the HOME button. Select Settings or the icon. Select Device Preferences → Retail mode settings → set Demo mode and Picture reset mode to Off. Select Retail mode settings → set Demo mode and Picture reset mode to Off.
We’d love to help you troubleshoot your problem by isolating your sources and understanding your display settings. In the meantime, we’ve recently released a firmware upgrade to address some of the sound issues. Please make sure to try that first as well by going to help > system software update > software update. May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the 950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
David
Thank you,
David
Sony Social Media Team
Poor Quality, Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was finally delivered today after a long wait. The sound disappears for a few seconds every 5 minutes or so. I have total tech support and geek squad membership but the agent is telling me there is no available appointment. Will be returning all items I bought - the TV, the mount, the sound bar, the total tech membership and the geek squad memebership
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unsatisfied,
Thank you for choosing and purchasing our X950H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If that did not work, there might be a problem with your soundbar or audio settings. You may find this link helpful on how to resolve your issue.
https://helpguide.sony.net/tv/husltn1/v1/en-003/08-05_11.html
If you need further assistance, we are more than happy to help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Avoid at all costs.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage TV. PQ was horrible, worse than my 4 year old TCL. Pixelated and grainy on every platform. What made it even worse was that Best Buy washed their hands of the issue and turned me to Sony which was, if possible, even more useless. Stuck with a lemon of a TV for $2000 with no way to fix the issue. Avoid at literally all costs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We are sorry to hear that you are having issues with pixelated and grainy pictures your Sony TV. This is usually not the case with our high end TVs and we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, you may change the picture setting of the TV using the Sony Remote by Pressing the HOME button, then select [Settings] — [Display & Sound] — [Picture]. This will let you fine-tune your TV picture based on your preference or select one of our preset picture settings.
If you need further assistance, please feel free to contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a Best Buy issue.. This TV is not worth the price. very dissappointed in this purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi foneman, We are sorry to hear that the 75X950H TV did not meet your expectations, this is not the experience that we'd like you to have with our premium products and would love to troubleshoot the issue that you are having to make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Review - Sony X950H
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set requires that a Google account be created. This cannot be bypassed. This was confirmed with Sony technical support. As a privacy advocate, I have serious objections to Google because of how it handles personal data. Due to this, I make it a point to avoid anything associated with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zion,
Thank you for taking the time to write this review. You can enjoy some functions on your Android TV device without a Google account. You can watch TV programs and enjoy all Sony apps, home network functions for the Album, Music, and Video apps and use the Network Electronic Program Guide (EPG).
In addition, certain functions, such as the Google voice search function, Chromecast™ built-in (Google Cast), internet browsing, and the YouTube™ app, are available without logging in to a Google account. However, you will not be able to rent or buy movies, TV shows, and apps from the Google Play™ Store.
As far as your experience with providing information in setting up the TV. Sony has a Privacy Policy to help protect your personal information, as well as that of your family and children. Sony does not share any personal information with third-party companies without your consent. Disagreeing to the policy will have an overall impact on your experience as a user, disabling many of the features available on your TV, such as firmware updates(including new improvements and bugs fixes), key applications and other services.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We appreciate you and thanks for shopping Sony!
Best regards,
Kris
Highly Unreliable Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive TV, very poor quality The TV's motherboard died in 14 months. Roughly 15-20 hours a week usage. Tons of forums showing the same problem - power circuit failures in the 1-2 year window
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buzz
We're sorry to hear about what happened to the TV. We apologize for the inconvenience. Please follow the BRAVIA TV troubleshooting guide to isolate this issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x950h/articles/00200862.
If you are unable to resolve your concern, chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay